Servicenow Store 應用市場（按部署類型、組織規模、應用程式和地區分類），2026 年至 2032 年

Servicenow Store 應用市場評估 - 2026-2032

市場對可自訂、可擴展的解決方案的需求日益成長，這些解決方案旨在增強 Servicenow 平台的功能。越來越多的企業尋求客製化應用程式來滿足其特定需求，簡化複雜的工作流程，並提高整體業務效率。預計到 2024 年，該市場規模將達到 81.2 億美元，到 2032 年將達到 657.8 億美元。

隨著企業尋求最大化其 Servicenow 投資的價值，對提供專業功能、無縫整合並適應不斷變化的業務需求的創新應用程式的需求正在推動市場顯著成長。 Servicenow 生態系統的成長進一步推動了這一需求，促進了多樣化和先進應用程式的創建和部署，預計 2026 年至 2032 年期間的複合年成長率將達到約 32.96%。

Servicenow Store 應用程式市場定義/概述

Servicenow Store 應用程式是專門建置的應用程式，旨在增強 Servicenow 平台的功能，該平台用於 IT 服務管理、業務流程自動化和企業服務管理。這些應用旨在滿足特定的業務需求，簡化工作流程，並透過客製化和整合擴展平台的功能。 Servicenow Store 應用的未來前景光明，人工智慧、機器學習和自動化領域的進步將推動更複雜解決方案的開發。隨著企業尋求客製化解決方案以最佳化業務並提高效率，對創新 Servicenow Store 應用的需求將不斷成長，其在各個行業和領域的作用也將不斷擴大。

對客製化和可擴展解決方案的需求不斷增加將推動 Servicenow Store App 市場的發展嗎？

對客製化和可擴展解決方案的需求日益成長，推動著市場發展。企業正在尋找能夠滿足其特定需求、提高業務效率並最佳化 Servicenow 平台上工作流程的客製化應用程式。可自訂的應用程式使企業能夠應對特定的業務挑戰，同時與現有系統無縫整合，從而提供更高的價值和靈活性。數位轉型和流程自動化日益受到重視，這推動了對能夠適應不斷變化的需求的解決方案的需求。

例如，2024年7月，Servicenow宣布推出一套全新的高階整合工具，旨在協助企業在Servicenow Store上開發更個人化和可擴充性的應用程式。該舉措旨在幫助企業開發與其業務目標緊密契合的解決方案，並提高整體效率。此外，2024年8月，包括金融機構和醫療保健機構在內的多家領先企業報告稱，他們增加了對客製化Servicenow應用程式的投資，以簡化複雜的工作流程並改善服務交付。這些發展凸顯了市場對客製化解決方案的日益重視。

日益成長的資料安全問題是否會阻礙 Servicenow Store 應用市場的成長？

日益成長的資料安全擔憂可能會嚴重阻礙 Servicenow Store 應用市場的成長。隨著企業越來越依賴數位解決方案來管理業務，資料外洩和網路攻擊的風險也隨之上升。 Servicenow Store 應用經常處理敏感的業務數據，因此必須遵守嚴格的安全要求。如果這些應用程式不符合所需的安全標準，可能會導致資料漏洞，並削弱使用者和潛在客戶的信任。因此，企業可能不願將這些應用整合到其關鍵系統中，導致採用率降低。

此外，隨著世界各國政府頒布更嚴格的資料保護法，圍繞資料安全的監管環境也日益複雜。遵守這些法規可能需要在安全措施方面投入大量資金，這可能會增加 Servicenow Store 應用的開發和維護成本。不遵守這些法規可能會導致法律處罰和聲譽損害，從而阻礙公司採用我們的解決方案。因此，Servicenow Store 應用市場的整體成長可能會放緩，資料安全問題可能會成為採用的重大障礙。

目錄

第1章 引言

• 市場定義
• 市場區隔
• 調查方法

第2章執行摘要

• 主要發現
• 市場概覽
• 市場亮點

第3章市場概述

• 市場規模和成長潛力
• 市場趨勢
• 市場促進因素
• 市場限制
• 市場機會
• 波特五力分析

第4章 Servicenow Store 應用程式市場（依部署類型）

• 雲端基礎
• 本地

第5章 Servicenow Store 應用市場（依組織規模）

• 中小型企業
• 主要企業

第6章 Servicenow Store 應用市場（依用途）

• IT服務管理（ITSM）
• IT營運管理（ITOM）
• 資訊科技業務管理（ITBM）
• 客戶服務管理（CSM）

第7章區域分析

• 北美洲
• 美國
• 加拿大
• 墨西哥
• 歐洲
• 英國
• 德國
• 法國
• 義大利
• 亞太地區
• 中國
• 日本
• 印度
• 澳洲
• 拉丁美洲
• 巴西
• 阿根廷
• 智利
• 中東和非洲
• 南非
• 沙烏地阿拉伯
• 阿拉伯聯合大公國

第8章市場動態

• 市場促進因素
• 市場限制
• 市場機會
• COVID-19 市場影響

第9章 競爭態勢

• 主要企業
• 市場佔有率分析

第10章 公司簡介

• IBM
• Okta
• PagerDuty
• TeamViewer
• Dynatrace
• SailPoint
• xMatters
• Talkdesk
• Microsoft
• Cisco

第11章 市場展望與機會

• 新興技術
• 未來市場趨勢
• 投資機會

第12章 附錄

• 簡稱列表
• 來源和參考文獻

Servicenow Store Apps Market Valuation - 2026-2032

There is an increasing demand for customized and scalable solutions that enhance the ServiceNow platform's capabilities. Businesses are increasingly seeking tailored applications to meet specific needs, streamline complex workflows, and boost overall operational efficiency market expansion USD 8.12 Billion in 2024 and reaching USD 65.78 Billion by 2032.

As organizations strive to maximize the value of their ServiceNow investments, the demand for innovative apps that provide specialized functionality, integrate seamlessly, and adapt to changing business requirements is driving significant market growth. This demand is fueled further by the growing ServiceNow ecosystem, which encourages the creation and deployment of diverse and advanced applications is expected to grow at a CAGR of about 32.96% from 2026 to 2032.

Servicenow Store Apps Market: Definition/ Overview

ServiceNow Store Apps are specialized applications that enhance the functionality of the ServiceNow platform, which is used for IT service management, business process automation, and enterprise services management. These apps are intended to meet specific business requirements, streamline workflows, and expand the platform's capabilities through customization and integration. The future of ServiceNow Store Apps looks promising, with ongoing advances in AI, machine learning, and automation poised to propel the development of more sophisticated solutions. As businesses increasingly seek tailored solutions to optimize their operations and improve efficiency, the demand for innovative ServiceNow Store Apps will grow, expanding their role in various industries and sectors.

Will Increasing Demand for Customized and Scalable Solutions Drive the Servicenow Store Apps Market?

The increasing demand for customized and scalable solutions drive the market. Businesses are increasingly looking for tailored applications that meet their specific needs, improve operational efficiency, and optimize workflows on the ServiceNow platform. Customizable apps enable organizations to address specific business challenges while seamlessly integrating with existing systems, providing significant value and flexibility. The growing emphasis on digital transformation and process automation fuels this demand, as businesses seek solutions that can adapt to changing requirements.

For instance, in July 2024, ServiceNow announced a new suite of advanced integration tools designed to assist businesses in developing more personalized and scalable applications on the ServiceNow Store. This initiative aims to assist businesses in developing solutions that are closely aligned with their operational goals and increase overall efficiency. Furthermore, in August 2024, several major enterprises, including financial institutions and healthcare organizations, reported increased investments in customized ServiceNow apps to simplify complex workflows and improve service delivery. These developments highlight the market's growing emphasis on bespoke solutions.

Will Growing Data Security Concerns Hinder the Growth of the Servicenow Store Apps Market?

Growing data security concerns may significantly impede the growth of the ServiceNow Store Apps market. As organizations rely more on digital solutions to manage their operations, the risk of data breaches and cyberattacks grows. ServiceNow Store Apps, which frequently handle sensitive business data, are subject to strict security requirements. If these apps do not meet the necessary security standards, data vulnerabilities may arise, eroding user and potential customer trust. As a result, businesses may be hesitant to integrate these apps into their critical systems, potentially lowering adoption rates.

Furthermore, the regulatory landscape surrounding data security is becoming more complex, as governments enact stricter data protection laws. Compliance with these regulations necessitates significant investments in security measures, potentially increasing the cost of developing and maintaining ServiceNow Store Apps. Failure to comply with these regulations may result in legal penalties and reputational damage, discouraging businesses from implementing these solutions. As a result, the overall growth of the ServiceNow Store Apps market may slow as data security concerns become a more significant barrier to adoption.

Category-Wise Acumens

Will Rising Adoption of Cloud-Based Deployment Mode Boost the Servicenow Store Apps Market?

The cloud-based deployment mode is dominating the ServiceNow Store Apps market. The demand for cloud-based ServiceNow apps has increased as businesses migrate to cloud platforms in order to benefit from scalability, cost efficiency, and improved accessibility. These apps allow businesses to deploy, manage, and scale their IT operations without requiring extensive on-premises infrastructure, making them particularly appealing to enterprises seeking agility and resilience. The need for real-time collaboration and remote work solutions, which cloud-based ServiceNow apps enable, drives the shift to cloud computing even further, supporting business continuity and innovation.

In June 2023, ServiceNow announced the release of new cloud-based features within its Now Platform to support remote and hybrid work environments, reflecting the growing demand for flexible, cloud-native solutions. In July 2023, the United States Department of Veterans Affairs chose ServiceNow's cloud-based IT service management tools to streamline and improved its digital services, highlighting the public sector's growing reliance on cloud solutions. These developments highlight the importance of cloud-based deployment in moving the ServiceNow Store Apps market forward.

On-premises deployment is the second fastest growing segment. While cloud adoption is widespread, certain industries with strict security and compliance requirements prefer on-premises solutions to maintain greater control over their data and IT environments, resulting in consistent growth in this segment.

Will Increasing Usage from IT Service Management Sectors Fuel the Servicenow Store Apps Market?

The high demand for ServiceNow store apps within IT Service Management (ITSM) sectors its dominance in the ServiceNow store apps market. As organizations digitize their operations, the demand for efficient ITSM solutions has increased. ServiceNow store apps offer a variety of tools that streamline IT processes, enhance workflow automation, and improve service delivery, making them essential for businesses looking to maintain strong IT infrastructures. The need for seamless integration of IT services, better incident management, and faster resolution times is driving the adoption of these apps, all of which are critical for maintaining business continuity in today's fast-paced digital environment.

ServiceNow has gained significant traction in the ITSM space, particularly in large-scale deployments. In July 2023, ServiceNow announced an expansion of its partnership with KPMG to improve ITSM capabilities for North American government agencies. This collaboration aims to provide advanced IT service management solutions that will improve operational efficiency across public sector organizations. Similarly, in August 2023, ServiceNow reported a significant increase in the adoption of its ITSM solutions by Fortune 500 companies, highlighting the growing importance of ServiceNow Store Apps in managing complex IT environments. These trends highlight the importance of ITSM in driving demand for ServiceNow Store Apps, which contributes to the market's continued growth.

The fastest-growing segment is Customer Service Management (CSM), which is driven by rising demand for better customer experiences and support services. As businesses prioritize customer satisfaction and engagement, CSM solutions are quickly gaining popularity, resulting in significant growth in this segment.

Country/Region-wise

Will High Adoption of Servicenow Solutions in North America Drive the Servicenow Store Apps Market?

The high adoption of ServiceNow solutions in North America is a significant factor driving its dominance in the ServiceNow Store Apps market. The strong IT infrastructure in North America, combined with significant investment in digital transformation initiatives, creates an ideal environment for ServiceNow's ecosystem growth. Organizations in this region are increasingly relying on ServiceNow's platform to streamline operations, improve service management, and drive innovation. The high demand for tailored applications to optimize these processes creates significant opportunities for developers and vendors on the ServiceNow Store.

In June 2024, ServiceNow released a major update to its North American platform, which included improved capabilities for developing and deploying custom applications. This update is intended to meet the growing demand among businesses for more tailored solutions to improve operational efficiency. Furthermore, in July 2024, several leading North American enterprises, including tech behemoths and financial institutions, announced increased investments in ServiceNow Store apps to integrate advanced functionality and streamline internal processes. These moves highlight North America's critical role in driving the growth of the ServiceNow Store Apps market.

Will Rising Investments in IT Infrastructure in Asia-Pacific Propel the Servicenow Store Apps Market?

Rising IT infrastructure investments across Asia-Pacific are expected to significantly witness rapid growth in the ServiceNow Store Apps market. As the region's digital transformation accelerates, businesses invest heavily in modern IT solutions to improve operational capabilities, streamline workflows, and drive innovation. ServiceNow's platform, with its robust suite of applications and integration capabilities, becomes an essential component for organizations looking to modernize their IT infrastructure. The growing emphasis on digitalization and automation across various industries in Asia-Pacific creates an increased demand for customized and scalable applications available through the ServiceNow Store.

In April 2024, ServiceNow announced a strategic partnership with a major IT service provider in Asia-Pacific to expand its presence and meet the region's growing digital needs. This collaboration aims to improve local support and accelerate the adoption of ServiceNow's solutions, including custom apps from the Store. Furthermore, in August 2024, several Asian governments, including India and Japan, increased funding for digital infrastructure projects, driving up demand for advanced IT solutions and applications. These investments are expected to drive significant growth in the ServiceNow Store Apps market as businesses seek to use the platform's capabilities to help them achieve their digital transformation objectives.

Competitive Landscape

The competitive landscape of the servicenow store apps market is characterized by a diverse range of players offering specialized applications and integrations tailored to enhance the ServiceNow platform's functionality. Companies are focusing on creating innovative solutions that address specific business needs, such as workflow automation, IT service management, and customer engagement. The market is highly dynamic, with frequent updates and new entrants continually introducing advanced features and capabilities. Partnerships and collaborations between developers and enterprise clients are also prevalent, aiming to leverage ServiceNow's extensive ecosystem to deliver tailored, high-impact solutions.

Some of the prominent players operating in the servicenow store apps market include:

IBM

Okta

PagerDuty

TeamViewer

Dynatrace

SailPoint

xMatters

Talkdesk

Microsoft

Cisco

Latest Developments

In February 2024, ServiceNow launched a new suite of Customer Experience Management (CXM) apps on its Store. These apps aim to improve customer engagement and support through advanced analytics and personalized service options, mirroring ServiceNow's emphasis on improving customer experiences.

In May 2024, ServiceNow expanded its financial services offerings by releasing a suite of tailored applications on the ServiceNow Store. These apps are intended to address specific needs in financial services, such as regulatory compliance and risk management, demonstrating ServiceNow's dedication to sector-specific solutions.

In June 2024, ServiceNow launched a new cybersecurity app suite focusing on incident response and threat management. These apps, which are available on the Store, provide advanced features for real-time threat detection and automated incident resolution, reflecting the ServiceNow ecosystem's growing focus on cybersecurity.

Servicenow Store Apps Market, By Category

• Deployment Mode:
• Cloud-Based
• On-premises
• Organization Size:
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises
• Application:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)
• Region:
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Analyst's Take
• The ServiceNow Store Apps Market continues to exhibit robust growth driven by the increasing adoption of the ServiceNow platform across enterprises seeking to streamline their operations and improve business agility. The market benefits from the continuous development and expansion of the ServiceNow ecosystem, with a growing number of third-party developers and vendors contributing innovative solutions to address evolving business challenges. As organizations prioritize digital transformation initiatives and seek to leverage the power of automation and cloud-based technologies, the demand for ServiceNow store apps is expected to surge further in the coming years. Key players in the market are anticipated to focus on enhancing the functionality, scalability, and security of their applications to meet the evolving needs of customers and maintain a competitive edge in the dynamic landscape of enterprise software solutions.

Servicenow Store Apps Market, By Category

• Deployment Mode:
• Cloud-Based
• On-premises
• Organization Size:
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises
• Application:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)
• Region:
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Analyst's Take
• The ServiceNow Store Apps Market continues to exhibit robust growth driven by the increasing adoption of the ServiceNow platform across enterprises seeking to streamline their operations and improve business agility. The market benefits from the continuous development and expansion of the ServiceNow ecosystem, with a growing number of third-party developers and vendors contributing innovative solutions to address evolving business challenges. As organizations prioritize digital transformation initiatives and seek to leverage the power of automation and cloud-based technologies, the demand for ServiceNow store apps is expected to surge further in the coming years. Key players in the market are anticipated to focus on enhancing the functionality, scalability, and security of their applications to meet the evolving needs of customers and maintain a competitive edge in the dynamic landscape of enterprise software solutions.

TABLE OF CONTENTS

1. INTRODUCTION

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Servicenow Store Apps Market, By Deployment Mode

• Cloud-based
• On-premises

5. Servicenow Store Apps Market, By Organization Size

• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

6. Servicenow Store Apps Market, By Application

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• IBM
• Okta
• PagerDuty
• TeamViewer
• Dynatrace
• SailPoint
• xMatters
• Talkdesk
• Microsoft
• Cisco

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References