全球電信外包市場規模按服務類型、營運商類型、組織規模、地區、範圍和預測

電信外包市場規模及預測

預計 2023 年電信外包市場規模將達到 210.2 億美元，到 2030 年將達到 246 億美元，預測期內（2024-2030 年）的複合年增長率為 2.7%。

電信外包的全球市場推動因素

全球電信外包市場受到多種因素的驅動。

節省成本：

電信外包帶來的顯著成本節約是主要推動因素之一。外包可以減少勞動力和營運費用，因為電信公司可以利用外部服務提供者的經驗，而不必維持全職的內部員工團隊。

專注於主要優勢：

透過將 IT 支援、維護和後台營運等輔助服務外包給外部供應商，電信業者可以專注於其核心優勢，例如客戶聯繫管理和網路基礎架構。

技術改進：

由於技術的快速進步，電信企業需要定期更新其系統和基礎設施。外包給專業服務提供者可以幫助您始終處於技術進步的前沿，而無需在新技術和培訓上進行大量投資。

需要提高服務品質：

透過與擁有提供優質服務所需的專業知識和資源的外包合作夥伴合作，電信供應商可以改善服務交付和客戶滿意度。

全球化：

管理多元化和地理分散的業務是國際化發展的電信公司面臨的課題。外包提供的靈活性和可擴展性使您能夠更有效地管理您的國際業務。

法規遵循：

許多地方對電信業務實施嚴格的監管。將業務外包給熟悉區域監管要求的本地服務提供者可以使合規變得更加容易。

競爭加劇：

電信業的公司一直面臨著降低成本和提高生產力的壓力。對於想要專注於競爭策略、提高營運效率的企業來說，外包非核心業務是有效的選擇。

客戶對高階服務的需求：

電信業者必須快速回應客戶對更先進、更多樣化服務的需求，並擴大其產品範圍。外包可讓您獲得滿足不斷變化的客戶需求所需的專業知識和技術。

發展與維護網路：

開發和維護通訊網路需要大量資源。外包這些任務可以讓您有效地管理其範圍和複雜性。

過渡到雲端服務：

外包是滿足電信業對雲端服務無縫整合和管理專業技能日益增長的需求的有效解決方案。

管理您的資料和安全需求：

隨著資料管理和網路安全變得越來越重要，電信業者可以透過外包給專業服務供應商來更有效地處理這些關鍵領域。

限制全球電信外包市場的因素

有幾個因素可能會對全球電信外包市場造成限制和課題。

資料安全與隱私問題：

資料安全和隱私問題：外包可能會引起許多嚴重的資料安全和隱私問題。電信公司處理大量消費者數據，將這些數據交給第三方可能會導致數據外洩或違反保密。

服務品質問題：

當外包營運時，維持良好的服務水準可能很困難。當外部供應商與內部團隊進行比較時，所提供的服務品質可能會有所不同，尤其是在外包合作夥伴沒有必要的知識或資源的情況下。

失控：

當電信營運或業務流程外包時，可能會失控。這可能使我們難以維持足夠的營運效率和與業務策略目標的一致性。

溝通與文化障礙：

與其他國家的合作夥伴合作是外包的一個常見面向。這可能會導致語言和文化障礙，阻礙溝通，並難以理解公司的需求和期望。

法規遵循：

在外包業務時，駕馭複雜的電信法規網路可能會很困難，特別是當您的外包合作夥伴不熟悉每個地區或國家的具體監管框架時。

服務提供者依賴：

如果我們的外包合作夥伴的管理、業務策略或財務狀況發生變化，過度依賴外部供應商可能會使我們處於不利地位。

隱性成本：

通常進行外包是為了降低成本，但可能會導致品質控製程序、持續協調和將服務轉移給外包商的額外成本。

聲譽風險：

外包服務引起的問題，例如服務中斷、客戶支援不佳或資料洩露，可能會對電信公司的聲譽產生負面影響。

管理多個供應商：

當多個功能外包給不同的供應商時，協調和維護這些合作關係會變得複雜且耗時。

因應技術變化：

由於技術變化的步伐很快，電信業必須不斷更新和適應。外包合作夥伴很難跟上這些變化並提出答案。

智慧財產權風險：

當你外包時，你的智慧財產權可能會被偷或被濫用。在智慧財產權規則可能有所不同或不太嚴格的國際協議中尤其如此。

對員工士氣的影響：

外包可能導致內部員工士氣低落。

目錄

第 1 章簡介

• 市場定義
• 市場區隔
• 研究方法

第 2 章執行摘要

• 主要發現 市場概況 市集亮點

第三章 市場概覽

• 市場規模與成長潛力
• 市場趨勢
• 市場推動因素
• 市場限制
• 市場機會
• 波特五力分析

第 4 章。

• 網路服務
• 客戶服務與帳單服務
• 託管服務
• 基礎設施維護與開發服務
• 其他

5. 全球電信外包市場（依運營商類型）

• 行動電信商
• 固定電話電信業者
• 網際網路服務供應商
• 其他

6. 全球電信外包市場依組織規模劃分

• 中小型企業 (SME)
• 大型企業

第 7 章 區域分析

• 北美洲
• 美國
• 加拿大
• 墨西哥
• 歐洲
• 英國
• 德國
• 法國
• 義大利 亞太地區
• 中國
• 日本
• 印度
• 澳大利亞
• 拉丁美洲
• 巴西
• 阿根廷
• 智利
• 中東和非洲
• 南非
• 沙烏地阿拉伯
• 阿拉伯聯合大公國

第 8 章 市場動態

• 市場推動因素
• 市場限制
• 市場機會
• COVID-19 對市場的影響

第 9 章 競爭格局

• 大型公司
• 市佔率分析

第十章 公司簡介

• Accenture
• Wipro
• Cognizant
• Infosys
• Telecommunications Systems Inc.（TSI）
• CTC Global（EMEA）
• NTT Communications（APAC）
• Tech Mahindra（India）
• Tata Consultancy Services（TCS）
• HCL Technologies

第 11 章 市場展望與機會

• 新興技術
• 未來市場趨勢
• 投資機會

第 12 章附錄

• 縮寫列表
• 來源與參考文獻

Telecom Outsourcing Market Size And Forecast

Telecom Outsourcing Market size was valued at USD 21.02 Billion in 2023 and is projected to reach USD 24.6 Billion by 2030, growing at a CAGR of 2.7% during the forecast period 2024-2030.

Global Telecom Outsourcing Market Drivers>/p>

The market drivers for the Global Telecom Outsourcing Market can be influenced by various factors. These may include: Cost reductions: The substantial cost reductions that telecom outsourcing provides are one of its main motivators. Telecom businesses can cut labour and operating expenses by outsourcing since they can leverage the experience of outside service providers without having to keep an internal team of employees full-time.

Focus on key strengths:

Telecom firms can focus on their key strengths, such customer contact management and network infrastructure, by outsourcing to external suppliers to handle auxiliary services like IT support, maintenance, and back-office operations.

Technological improvements:

Telecom businesses must regularly update their systems and infrastructure due to the rapid improvements in technology. They may remain at the forefront of technical advancements without having to make significant investments in new technology and training by outsourcing to specialised service providers.

Need for Better Service Quality:

Telecom firms can enhance their service offerings and customer satisfaction levels by working with outsourcing partners, who frequently possess the specialised expertise and resources needed to deliver high-quality services.

Globalisation:

Managing diversified, geographically dispersed operations is a challenge faced by telecom firms as they grow internationally. The flexibility and scalability that outsourcing offers enable more effective management of international businesses.

Regulatory Compliance:

Various locations have strict regulations that apply to the telecom sector. Ensuring compliance can be facilitated by outsourcing to local service providers who are familiar with regional regulatory requirements.

Increasing Competition:

Businesses in the telecom industry are under constant pressure to cut expenses and boost productivity. Companies that want to concentrate on competitive strategies and streamline their operations can benefit from outsourcing non-core activities.

Customer Demand for Advanced Services:

Telecom businesses must quickly adapt and expand their products in response to customer demand for more sophisticated and varied services. Access to specialised knowledge and technology needed to satisfy these changing client demands can be obtained through outsourcing.

Network Extension and Upkeep:

Developing and maintaining telecommunication networks requires a lot of resources. Effective management of the scope and complexity involved can be achieved by outsourcing these tasks.

Move Towards Cloud Services:

Outsourcing is a viable solution to meet the demand for specialised skills in the seamless integration and management of cloud services, which is becoming more and more necessary in the telecom industry.

Managing Data and Security Needs:

Telecom firms can more effectively handle these crucial areas by outsourcing to specialised service providers, as data management and cybersecurity become increasingly important.

Global Telecom Outsourcing Market Restraints

Several factors can act as restraints or challenges for the Global Telecom Outsourcing Market. These may include:

Data Security and Privacy Issues:

There are a number of serious data security and privacy issues that might arise from outsourcing. Large volumes of sensitive consumer data are handled by telecom firms; giving this data to outside parties raises the possibility of data breaches and confidentiality violations.

Problems with Quality of Service:

When operations are outsourced, it can be difficult to maintain a good level of service. When comparing external suppliers to internal teams, there may be a difference in the calibre of services provided, particularly if the outsourcing partner is underequipped with the knowledge or resources needed.

Loss of Control:

When telecom operations and business processes are outsourced, they may experience a loss of control. This may make it more difficult to maintain the appropriate level of operational effectiveness and alignment with the strategic objectives of the business.

Communication and Cultural Barriers:

Working with partners in other countries is a common aspect of outsourcing. Language and cultural obstacles may result from this, which could hinder communication and make it difficult for people to comprehend the demands and expectations of the firm.

Regulatory Compliance:

When operations are outsourced, it can be more difficult to navigate the intricate web of telecom rules, especially if the outsourcing partner is not well-versed in the unique regulatory framework of each region or nation.

Dependency on Service Providers:

Relying too much on outside suppliers may lead to dependency, which could be detrimental in the event that the outsourcing partner experiences changes in management, business strategy, or finances.

Hidden Costs:

Although outsourcing is frequently done to save money, there may be additional expenses involved, such as those for quality control procedures, continuous coordination, and shifting services to the outsourcer.

Reputation Risk:

Any problems arising from the outsourced service, including service outages, subpar customer support, or data breaches, may have a negative effect on the telecom company's standing.

Managing Multiple Vendors:

Coordinating and maintaining these partnerships can get complicated and time-consuming when several functions are contracted out to separate vendors.

Adapting to technology Changes:

The telecom industry must constantly update and adapt due to the rapid rate of technology change. It can be difficult to make sure outsourcing partners stay current with these changes and offer answers.

Intellectual Property Risks:

When outsourcing, there's a chance that intellectual property will be stolen or misused, particularly in international agreements where intellectual property rules may be different or less strict.

Effect on Employee Morale:

Internal staff members may have low morale as a result of outsourcing, since they may feel underappreciated or uneasy about their future in their roles.

Global Telecom Outsourcing Market Segmentation Analysis

The Global Telecom Outsourcing Market is Segmented on the basis of Service Type, Telecom Operator Type, Organization Size, and Geography.

Telecom Outsourcing Market, By Service Type

• Network Services:
• Involves outsourcing of network operations, maintenance, and network infrastructure management.
• Customer Care & Billing Services:
• Includes outsourcing of customer support, call center operations, and billing and revenue management.
• Administrative Services:
• Encompasses back-office operations, HR, payroll, and other administrative functions.
• Infrastructure Maintenance and Development:
• Outsourcing of physical infrastructure maintenance, such as data centers and towers.
• Others:
• May include various other services like supply chain management, procurement, training, and development.

Telecom Outsourcing Market, By Telecom Operator Type

• Mobile Operators:
• Services outsourced by mobile network operators.
• Fixed-line Operators:
• Services outsourced by operators providing landline connections and related services.
• Internet Service Providers:
• Outsourcing services for ISPs, which can include network management, customer support, etc.
• Others:
• Could include satellite operators, VoIP service providers, etc.

Telecom Outsourcing Market, By Organization Size

• Small and Medium-sized Enterprises (SMEs):
• The segment focuses on outsourcing needs specific to smaller telecom operators.
• Large Enterprises:
• This segment caters to the outsourcing needs of large

Telecom Outsourcing Market, By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa

Key Players

• The major players in the Telecom Outsourcing Market are:
• Accenture
• Wipro
• Cognizant
• Infosys
• Telecommunications Systems Inc. (TSI)
• CTC Global (EMEA)
• NTT Communications (APAC)
• Tech Mahindra (India)
• Tata Consultancy Services (TCS)
• HCL Technologies

TABLE OF CONTENTS

1. Introduction

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Global Telecom Outsourcing Market, By Service Type

• Network Services
• Customer Care & Billing Services
• Administrative Services
• Infrastructure Maintenance and Development
• Others

5. Global Telecom Outsourcing Market, By Telecom Operator Type

• Mobile Operators
• Fixed-line Operators
• Internet Service Providers
• Others

6. Global Telecom Outsourcing Market, By Organization Size

• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Accenture
• Wipro
• Cognizant
• Infosys
• Telecommunications Systems Inc. (TSI)
• CTC Global (EMEA)
• NTT Communications (APAC)
• Tech Mahindra (India)
• Tata Consultancy Services (TCS)
• HCL Technologies

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References