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市場調查報告書
商品編碼
1914545

語音分析市場 - 全球產業規模、佔有率、趨勢、機會及預測（按組件、部署模式、組織規模、應用、最終用戶、地區和競爭格局分類），2021-2031年

Speech Analytics Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Component, By Deployment Mode, By Organization Size, By Application, By End-user, By Region & Competition, 2021-2031F
出版日期: | 出版商: TechSci Research | 英文 180 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球語音分析市場預計將從2025年的58.5億美元顯著成長至2031年的136.8億美元，複合年成長率（CAGR）達15.21%。這項技術透過自動化分析錄音通話，提取客戶需求、情緒和客服人員表現等資訊，正被醫療保健和金融等行業迅速採用，以提升客戶體驗管理並確保嚴格遵守監管規定。此外，透過識別通話量根本原因來提高營運效率的需求也推動了這些解決方案的普及，使其需求區別於其他瞬息萬變的技術趨勢。

市場概覽
預測期 2027-2031
市場規模：2025年 58.5億美元
市場規模：2031年 136.8億美元
複合年成長率：2026-2031年 15.21%
成長最快的細分市場 客戶經驗管理
最大的市場 北美洲

然而，該行業在資料隱私和保護敏感消費者資訊所需的複雜安全通訊協定方面面臨嚴峻挑戰。企業必須應對有關語音資料記錄和處理的複雜法律體制，這會增加合規成本並延緩技術應用的普及。國際客戶管理協會 (ICMI) 的數據顯示，到 2024 年，66% 的客服中心領導者將支援採用人工智慧應用（包括語音分析）來最佳化運營，這表明儘管存在數據安全方面的挑戰，他們仍然高度依賴這些技術。

市場促進因素

先進人工智慧和機器學習演算法的融合正在為全球語音分析市場帶來變革性影響，使企業能夠自動轉錄和分析語音互動。這項技術能夠幫助企業提取有關情感、意圖和合規性的詳細洞察，從而使客服中心能夠從隨機抽樣轉向全通話分析，並識別人工審核遺漏的模式。 HubSpot 於 2024 年 9 月發布的《2024 年服務現況報告》也印證了這一趨勢，報告指出，65% 的客戶體驗負責人已在其營運中應用人工智慧來改善服務策略和工作流程。

同時，企業日益重視客戶體驗管理，力求將支援互動轉化為長期客戶維繫機會，進而推動市場成長。語音分析平台正被廣泛採用，用於視覺化客戶旅程並即時檢測痛點，從而調整服務交付​​以滿足消費者對速度和個人化的期望。 Salesforce 於銷售團隊年 5 月發布的《服務現況報告》顯示，85% 的服務決策者期望其團隊透過提升銷售和客戶維繫來提高收入貢獻，這促使企業對精準的行為數據需求日益成長。此外，Zendesk 2024 年的一項調查發現，70% 的客戶體驗領導者計劃在未來兩年內將生成式人工智慧整合到互動環節中，以提升客戶參與度。

市場挑戰

資料隱私以及保護敏感消費者資訊所需的複雜安全通訊協定，對全球語音分析市場構成了重大障礙。隨著企業業務的擴張，不同司法管轄區對語音資料錄製和處理的法律體制日益嚴格且各不相同。這種複雜性迫使企業將大量資源投入合規而非創新，導致引進週期延長，潛在買家也因擔心資料外洩帶來的財務和聲譽風險而猶豫不決。

因此，這些安全隱患直接阻礙了人工智慧技術的廣泛應用，使其無法充分發揮潛力。人工智慧的熱度很高，但實際應用率卻很低，這就是這種影響的明顯體現。根據客服中心管理協會 (CCMA) 預測，到 2024 年，約有 62% 的客服中心將不會使用語音分析解決方案。如此高的未採用率凸顯了這樣一個事實：儘管語音分析技術有望帶來許多商業效益，但嚴格的消費者隱私要求卻造成了摩擦，並嚴重阻礙了該領域的廣泛發展。

市場趨勢

隨著客服中心越來越依賴人工客服處理自助服務無法解決的複雜交互，人們對自動化客服人員輔導和績效遊戲化的興趣日益濃厚。隨著日常諮詢的自動化，剩餘的對話需要客服人員展現更高的同理心，這也暴露了傳統訓練方法的限制。根據 Calabrio 於 2025 年 3 月發布的《2025 年客服中心現況報告》，59% 的企業無法提供持續的輔導以適應不斷發展的 AI主導工作流程，這促使企業採用利用語音分析技術的智慧平台。這些平台提供即時行為指導和主動式人才培養。

同時，語音和文字分析在全通路分析領域的融合正在重塑市場格局，打破電話和數位互動之間的障礙。企業逐漸意識到，僅分析語音資料無法整體情況客戶體驗，因為消費者在交易過程中會無縫切換管道。根據 Invoca 於 2025 年 10 月發布的《2025 年呼叫轉換產業基準報告》，數位行銷活動中 35% 的來電將轉化為合格的銷售線索，凸顯了線上互動和語音轉換之間的相互依存關係。這一趨勢正促使供應商開發整合分析解決方案，將基於文字的意圖與語音情感相結合，從而最佳化整個互動生命週期。

目錄

第1章概述

第2章調查方法

第3章執行摘要

第4章：客戶評價

第5章 全球語音分析市場展望

  • 市場規模及預測
    • 按金額
  • 市佔率及預測
    • 按組件（服務、解決方案）
    • 依部署類型（雲端、本機部署）
    • 依公司規模（中小企業、大型企業）
    • 依應用領域（通話監控、客戶經驗管理、客服人員績效監控、銷售績效管理、競爭情報分析、風險與合規管理、其他）
    • 按最終用戶分類（銀行、金融和保險業，政府和國防，零售和電子商務，醫療保健和生命科學，能源和公共產業，媒體和娛樂業，旅遊和酒店業，IT和通訊業等）
    • 按地區
    • 按公司（2025 年）
  • 市場地圖

第6章：北美語音分析市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲語音分析市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國家分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太地區語音分析市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國家分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東與非洲語音分析市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東和非洲：國家分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美洲語音分析市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國家分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章 市場動態

  • 促進要素
  • 任務

第12章 市場趨勢與發展

  • 併購
  • 產品發布
  • 最新進展

第13章 全球語音分析市場：SWOT分析

第14章 波特五力分析

  • 產業競爭
  • 新進入者的可能性
  • 供應商電力
  • 顧客權力
  • 替代品的威脅

第15章 競爭格局

  • Verint Systems Inc.
  • Avaya Inc.
  • Micro Focus International PLC
  • Genesys Telecommunications Laboratories Inc.
  • CallMiner Inc.
  • Nice Ltd.
  • Raytheon BBN Technologies
  • VoiceBase Inc.（LivePerson Inc.）
  • OpenText Corporation
  • Calabrio Inc.

第16章 策略建議

第17章：關於研究公司及免責聲明

簡介目錄
Product Code: 2161

The Global Speech Analytics Market is projected to experience substantial growth, rising from USD 5.85 Billion in 2025 to USD 13.68 Billion by 2031, reflecting a CAGR of 15.21%. Defined as the automated process of analyzing recorded calls to extract insights regarding customer needs, sentiment, and agent performance, this technology is being adopted rapidly to enhance customer experience management and ensure strict regulatory compliance in sectors like healthcare and finance. Additionally, the drive to improve operational efficiency by identifying the root causes of call volumes supports the uptake of these solutions, distinguishing this demand from temporary technological trends.

Market Overview
Forecast Period2027-2031
Market Size 2025USD 5.85 Billion
Market Size 2031USD 13.68 Billion
CAGR 2026-203115.21%
Fastest Growing SegmentCustomer Experience Management
Largest MarketNorth America

However, the sector faces significant hurdles related to data privacy and the intricate security protocols necessary to safeguard sensitive consumer information. Organizations are required to navigate complex legal frameworks for recording and processing voice data, which can increase compliance costs and delay implementation. According to the International Customer Management Institute (ICMI), 66% of contact center leaders in 2024 expressed support for deploying AI applications, including speech analytics, to optimize operations, indicating a strong reliance on these technologies despite the challenges associated with data security.

Market Driver

The integration of advanced AI and machine learning algorithms acts as a transformative driver in the Global Speech Analytics Market, allowing organizations to automate the transcription and analysis of voice interactions. This technological capability facilitates the extraction of granular insights regarding sentiment, intent, and compliance, enabling contact centers to move from random sampling to analyzing 100% of calls to identify patterns that manual reviews would miss. Highlighting this trend, HubSpot's 'State of Service Report 2024' from September 2024 notes that 65% of customer experience leaders report their teams are already utilizing AI across operations to refine service strategies and workflows.

Concurrently, the rising emphasis on customer experience management propels market growth as businesses strive to turn support interactions into long-term retention opportunities. Speech analytics platforms are increasingly deployed to map customer journeys and detect friction points in real-time, aligning service delivery with consumer expectations for speed and personalization. Salesforce's 'State of Service' report from May 2024 reveals that 85% of service decision-makers expect their teams to contribute more to revenue through upselling and retention, driving the need for precise behavioral data. Furthermore, according to Zendesk in 2024, 70% of CX leaders plan to integrate generative AI into their touchpoints over the next two years to elevate engagement standards.

Market Challenge

Data privacy and the elaborate security protocols required to protect sensitive consumer information present a formidable barrier to the Global Speech Analytics Market. As organizations expand their operations, the legal frameworks governing voice data recording and processing become increasingly rigorous and varied across different jurisdictions. This complexity forces companies to direct substantial resources toward compliance rather than innovation, leading to extended implementation cycles and hesitation among potential buyers who fear the financial and reputational risks associated with data breaches.

As a result, these security concerns directly stall widespread adoption, preventing the technology from reaching its full potential. The impact is evident in deployment rates that lag behind the expressed interest in AI; according to the Call Centre Management Association (CCMA), nearly 62% of contact centers reported in 2024 that they do not utilize speech analytics solutions. This high non-adoption rate underscores that despite the promised operational benefits, the stringent requirements for protecting consumer privacy create friction that significantly hampers the broader expansion of the sector.

Market Trends

The focus on automated agent coaching and performance gamification is gaining momentum as contact centers increasingly rely on human agents for complex interactions that self-service options cannot resolve. With routine queries handled by automation, remaining conversations require higher levels of empathy, exposing a gap in traditional training methods. According to Calabrio's 'State of the Contact Centre 2025' report from March 2025, 59% of organizations fail to provide ongoing coaching to help agents adapt to these evolving AI-driven workflows, driving the adoption of intelligent platforms that use speech analytics to provide real-time behavioral guidance and active workforce development.

Simultaneously, the convergence of voice and text analytics for omnichannel insights is reshaping the market by removing silos between telephony and digital interactions. Businesses are realizing that analyzing voice data in isolation offers an incomplete view of the customer journey, as consumers fluidly switch channels during transactions. According to Invoca's 'Call Conversion Industry Benchmarks Report 2025' from October 2025, 35% of calls from digital marketing efforts resulted in qualified leads, highlighting the interdependence of online engagement and voice conversion. This trend compels vendors to develop unified analytics solutions that correlate text-based intent with voice sentiment to optimize the entire interaction lifecycle.

Key Market Players

  • Verint Systems Inc.
  • Avaya Inc.
  • Micro Focus International PLC
  • Genesys Telecommunications Laboratories Inc.
  • CallMiner Inc.
  • Nice Ltd.
  • Raytheon BBN Technologies
  • VoiceBase Inc. (LivePerson Inc.)
  • OpenText Corporation
  • Calabrio Inc.

Report Scope

In this report, the Global Speech Analytics Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Speech Analytics Market, By Component

  • Service
  • Solution

Speech Analytics Market, By Deployment Mode

  • Cloud
  • On-Premises

Speech Analytics Market, By Organization Size

  • SMEs
  • Large Enterprise

Speech Analytics Market, By Application

  • Call Monitoring
  • Customer Experience Management
  • Agent Performance Monitoring
  • Sales Performance Management
  • Competitive Intelligence
  • Risk and Compliance Management
  • Others

Speech Analytics Market, By End-user

  • BFSI
  • Government & Defense
  • Retail and eCommerce
  • Healthcare and Life Sciences
  • Energy and Utilities
  • Media and Entertainment
  • Travel and Hospitality
  • Telecommunications and IT
  • Others

Speech Analytics Market, By Region

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Speech Analytics Market.

Available Customizations:

Global Speech Analytics Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Speech Analytics Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Component (Service, Solution)
    • 5.2.2. By Deployment Mode (Cloud, On-Premises)
    • 5.2.3. By Organization Size (SMEs, Large Enterprise)
    • 5.2.4. By Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Others)
    • 5.2.5. By End-user (BFSI, Government & Defense, Retail and eCommerce, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, Others)
    • 5.2.6. By Region
    • 5.2.7. By Company (2025)
  • 5.3. Market Map

6. North America Speech Analytics Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Component
    • 6.2.2. By Deployment Mode
    • 6.2.3. By Organization Size
    • 6.2.4. By Application
    • 6.2.5. By End-user
    • 6.2.6. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Speech Analytics Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Component
        • 6.3.1.2.2. By Deployment Mode
        • 6.3.1.2.3. By Organization Size
        • 6.3.1.2.4. By Application
        • 6.3.1.2.5. By End-user
    • 6.3.2. Canada Speech Analytics Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Component
        • 6.3.2.2.2. By Deployment Mode
        • 6.3.2.2.3. By Organization Size
        • 6.3.2.2.4. By Application
        • 6.3.2.2.5. By End-user
    • 6.3.3. Mexico Speech Analytics Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Component
        • 6.3.3.2.2. By Deployment Mode
        • 6.3.3.2.3. By Organization Size
        • 6.3.3.2.4. By Application
        • 6.3.3.2.5. By End-user

7. Europe Speech Analytics Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Component
    • 7.2.2. By Deployment Mode
    • 7.2.3. By Organization Size
    • 7.2.4. By Application
    • 7.2.5. By End-user
    • 7.2.6. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Speech Analytics Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Component
        • 7.3.1.2.2. By Deployment Mode
        • 7.3.1.2.3. By Organization Size
        • 7.3.1.2.4. By Application
        • 7.3.1.2.5. By End-user
    • 7.3.2. France Speech Analytics Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Component
        • 7.3.2.2.2. By Deployment Mode
        • 7.3.2.2.3. By Organization Size
        • 7.3.2.2.4. By Application
        • 7.3.2.2.5. By End-user
    • 7.3.3. United Kingdom Speech Analytics Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Component
        • 7.3.3.2.2. By Deployment Mode
        • 7.3.3.2.3. By Organization Size
        • 7.3.3.2.4. By Application
        • 7.3.3.2.5. By End-user
    • 7.3.4. Italy Speech Analytics Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Component
        • 7.3.4.2.2. By Deployment Mode
        • 7.3.4.2.3. By Organization Size
        • 7.3.4.2.4. By Application
        • 7.3.4.2.5. By End-user
    • 7.3.5. Spain Speech Analytics Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Component
        • 7.3.5.2.2. By Deployment Mode
        • 7.3.5.2.3. By Organization Size
        • 7.3.5.2.4. By Application
        • 7.3.5.2.5. By End-user

8. Asia Pacific Speech Analytics Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Component
    • 8.2.2. By Deployment Mode
    • 8.2.3. By Organization Size
    • 8.2.4. By Application
    • 8.2.5. By End-user
    • 8.2.6. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Speech Analytics Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Component
        • 8.3.1.2.2. By Deployment Mode
        • 8.3.1.2.3. By Organization Size
        • 8.3.1.2.4. By Application
        • 8.3.1.2.5. By End-user
    • 8.3.2. India Speech Analytics Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Component
        • 8.3.2.2.2. By Deployment Mode
        • 8.3.2.2.3. By Organization Size
        • 8.3.2.2.4. By Application
        • 8.3.2.2.5. By End-user
    • 8.3.3. Japan Speech Analytics Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Component
        • 8.3.3.2.2. By Deployment Mode
        • 8.3.3.2.3. By Organization Size
        • 8.3.3.2.4. By Application
        • 8.3.3.2.5. By End-user
    • 8.3.4. South Korea Speech Analytics Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Component
        • 8.3.4.2.2. By Deployment Mode
        • 8.3.4.2.3. By Organization Size
        • 8.3.4.2.4. By Application
        • 8.3.4.2.5. By End-user
    • 8.3.5. Australia Speech Analytics Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Component
        • 8.3.5.2.2. By Deployment Mode
        • 8.3.5.2.3. By Organization Size
        • 8.3.5.2.4. By Application
        • 8.3.5.2.5. By End-user

9. Middle East & Africa Speech Analytics Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Component
    • 9.2.2. By Deployment Mode
    • 9.2.3. By Organization Size
    • 9.2.4. By Application
    • 9.2.5. By End-user
    • 9.2.6. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Speech Analytics Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Component
        • 9.3.1.2.2. By Deployment Mode
        • 9.3.1.2.3. By Organization Size
        • 9.3.1.2.4. By Application
        • 9.3.1.2.5. By End-user
    • 9.3.2. UAE Speech Analytics Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Component
        • 9.3.2.2.2. By Deployment Mode
        • 9.3.2.2.3. By Organization Size
        • 9.3.2.2.4. By Application
        • 9.3.2.2.5. By End-user
    • 9.3.3. South Africa Speech Analytics Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Component
        • 9.3.3.2.2. By Deployment Mode
        • 9.3.3.2.3. By Organization Size
        • 9.3.3.2.4. By Application
        • 9.3.3.2.5. By End-user

10. South America Speech Analytics Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Component
    • 10.2.2. By Deployment Mode
    • 10.2.3. By Organization Size
    • 10.2.4. By Application
    • 10.2.5. By End-user
    • 10.2.6. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Speech Analytics Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Component
        • 10.3.1.2.2. By Deployment Mode
        • 10.3.1.2.3. By Organization Size
        • 10.3.1.2.4. By Application
        • 10.3.1.2.5. By End-user
    • 10.3.2. Colombia Speech Analytics Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Component
        • 10.3.2.2.2. By Deployment Mode
        • 10.3.2.2.3. By Organization Size
        • 10.3.2.2.4. By Application
        • 10.3.2.2.5. By End-user
    • 10.3.3. Argentina Speech Analytics Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Component
        • 10.3.3.2.2. By Deployment Mode
        • 10.3.3.2.3. By Organization Size
        • 10.3.3.2.4. By Application
        • 10.3.3.2.5. By End-user

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Speech Analytics Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. Verint Systems Inc.
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Avaya Inc.
  • 15.3. Micro Focus International PLC
  • 15.4. Genesys Telecommunications Laboratories Inc.
  • 15.5. CallMiner Inc.
  • 15.6. Nice Ltd.
  • 15.7. Raytheon BBN Technologies
  • 15.8. VoiceBase Inc. (LivePerson Inc.)
  • 15.9. OpenText Corporation
  • 15.10. Calabrio Inc.

16. Strategic Recommendations

17. About Us & Disclaimer