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1901643

資訊科技服務管理市場－全球產業規模、佔有率、趨勢、機會和預測，依部署方式、應用、最終用戶產業、地區和競爭格局分類，2021-2031年預測

Information Technology Service Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment, By Application, By End-user Industry, By Region & Competition, 2021-2031F
出版日期: | 出版商: TechSci Research | 英文 185 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球資訊科技服務管理市場將從2025年的65.9億美元成長到2031年的112.2億美元，複合年成長率為9.27%。資訊科技服務管理包括組織在資訊科技服務的整個生命週期中用於設計、交付和控制的各項政策、流程和程序。

市場概覽
預測期 2027-2031
市場規模：2025年 65.9億美元
市場規模：2031年 112.2億美元
複合年成長率：2026-2031年 9.27%
成長最快的細分市場 雲
最大的市場 北美洲

主要市場促進因素

人工智慧與自動化技術的融合已成為全球資訊科技服務管理市場的主要驅動力，從根本上重塑了企業交付服務的方式。企業正擴大部署生成式人工智慧和機器學習演算法，以實現日常事件、預測性維護和複雜工作流程的自動化，從而減少人工干預並加快回應速度。

主要市場挑戰

熟練專業人才的短缺是限制全球資訊科技服務管理市場擴張的關鍵因素。隨著企業採用複雜的服務框架來支援數位轉型，對具備專業技術能力的人才的需求已經超過了供應。

主要市場趨勢

將服務管理原則擴展到非IT企業職能部門，通常稱為企業服務管理（ESM），代表著市場結構的轉變，人力資源、法務和設施等部門開始採用IT服務管理（ITSM）工作流程來管理服務交付。透過利用現有的IT框架進行工單管理、服務目錄管理和知識管理，企業正在打破營運孤島，並統一整個企業的員工服務體驗。

目錄

第1章：產品概述

第2章：研究方法

第3章：執行概要

第4章：客戶之聲

第5章：全球資訊科技服務管理市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 依部署方式（雲端、本機部署）
    • 依應用領域（設定管理、效能管理、網路管理、資料庫管理系統）
    • 按最終用戶行業分類（銀行、金融服務和保險、製造業、政府和教育、IT和電信、零售、旅遊和酒店、醫療保健、其他）
    • 按地區
    • 按公司（2025 年）
  • 市場地圖

第6章：北美資訊科技服務管理市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲資訊科技服務管理市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國家分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太地區資訊科技服務管理市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國家分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東與非洲資訊科技服務管理市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東和非洲：國家分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美洲資訊科技服務管理市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國家分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章：市場動態

  • 促進要素
  • 挑戰

第12章：市場趨勢與發展

  • 併購
  • 產品發布
  • 最新進展

第13章：全球資訊科技服務管理市場：SWOT分析

第14章：波特五力分析

  • 產業競爭
  • 新進入者的潛力
  • 供應商議價能力
  • 顧客的力量
  • 替代產品的威脅

第15章：競爭格局

  • ServiceNow
  • Atlassian
  • BMC Software
  • GoTo
  • Ivanti
  • Zoho Corporation
  • Cherwell Software
  • Freshworks
  • EasyVista
  • ManageEngine

第16章：策略建議

第17章調查會社について,免責事項

簡介目錄
Product Code: 16962

The Global Information Technology Service Management Market will grow from USD 6.59 Billion in 2025 to USD 11.22 Billion by 2031 at a 9.27% CAGR. Information Technology Service Management comprises the collective policies, processes, and procedures that organizations employ to design, deliver, and control information technology services throughout their lifecycle.

Market Overview
Forecast Period2027-2031
Market Size 2025USD 6.59 Billion
Market Size 2031USD 11.22 Billion
CAGR 2026-20319.27%
Fastest Growing SegmentCloud
Largest MarketNorth America

Key Market Drivers

The integration of Artificial Intelligence and automation has emerged as a primary catalyst for the Global Information Technology Service Management Market, fundamentally reshaping how organizations handle service delivery. Enterprises are increasingly deploying generative AI and machine learning algorithms to automate routine incidents, predictive maintenance, and complex workflows, thereby reducing manual intervention and accelerating response times. This technological evolution allows IT teams to shift focus from reactive firefighting to strategic innovation, directly impacting operational velocity.

Key Market Challenges

The scarcity of skilled professionals constitutes a critical impediment to the expansion of the Global Information Technology Service Management Market. As organizations adopt complex service frameworks to support digital transformation, the demand for personnel possessing specialized technical expertise has outpaced supply. Modern platforms require specific knowledge for effective configuration and automation. When companies cannot secure this talent, they often postpone deploying advanced solutions or struggle to utilize their existing investments.

Key Market Trends

The expansion of Service Management principles to non-IT enterprise functions, often termed Enterprise Service Management (ESM), represents a structural market shift where departments such as HR, Legal, and Facilities adopt ITSM workflows to manage service delivery. By leveraging established IT frameworks for ticketing, service catalogs, and knowledge management, organizations are breaking down operational silos and unifying the employee service experience across the entire business.

Key Market Players

  • ServiceNow
  • Atlassian
  • BMC Software
  • GoTo
  • Ivanti
  • Zoho Corporation
  • Cherwell Software
  • Freshworks
  • EasyVista
  • ManageEngine

Report Scope:

In this report, the Global Information Technology Service Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Information Technology Service Management Market, By Deployment:

  • Cloud
  • On-premise

Information Technology Service Management Market, By Application:

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management System

Information Technology Service Management Market, By End-user Industry:

  • BFSI
  • Manufacturing
  • Government and Education
  • IT and Telecommunication
  • Retail
  • Travel and Hospitality
  • Healthcare
  • Others

Information Technology Service Management Market, By Region:

  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • South America
  • Brazil
  • Argentina
  • Colombia
  • Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Information Technology Service Management Market.

Available Customizations:

Global Information Technology Service Management Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Information Technology Service Management Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Deployment (Cloud, On-premise)
    • 5.2.2. By Application (Configuration Management, Performance Management, Network Management, Database Management System)
    • 5.2.3. By End-user Industry (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, Others)
    • 5.2.4. By Region
    • 5.2.5. By Company (2025)
  • 5.3. Market Map

6. North America Information Technology Service Management Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Deployment
    • 6.2.2. By Application
    • 6.2.3. By End-user Industry
    • 6.2.4. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Information Technology Service Management Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Deployment
        • 6.3.1.2.2. By Application
        • 6.3.1.2.3. By End-user Industry
    • 6.3.2. Canada Information Technology Service Management Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Deployment
        • 6.3.2.2.2. By Application
        • 6.3.2.2.3. By End-user Industry
    • 6.3.3. Mexico Information Technology Service Management Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Deployment
        • 6.3.3.2.2. By Application
        • 6.3.3.2.3. By End-user Industry

7. Europe Information Technology Service Management Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Deployment
    • 7.2.2. By Application
    • 7.2.3. By End-user Industry
    • 7.2.4. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Information Technology Service Management Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Deployment
        • 7.3.1.2.2. By Application
        • 7.3.1.2.3. By End-user Industry
    • 7.3.2. France Information Technology Service Management Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Deployment
        • 7.3.2.2.2. By Application
        • 7.3.2.2.3. By End-user Industry
    • 7.3.3. United Kingdom Information Technology Service Management Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Deployment
        • 7.3.3.2.2. By Application
        • 7.3.3.2.3. By End-user Industry
    • 7.3.4. Italy Information Technology Service Management Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Deployment
        • 7.3.4.2.2. By Application
        • 7.3.4.2.3. By End-user Industry
    • 7.3.5. Spain Information Technology Service Management Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Deployment
        • 7.3.5.2.2. By Application
        • 7.3.5.2.3. By End-user Industry

8. Asia Pacific Information Technology Service Management Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Deployment
    • 8.2.2. By Application
    • 8.2.3. By End-user Industry
    • 8.2.4. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Information Technology Service Management Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Deployment
        • 8.3.1.2.2. By Application
        • 8.3.1.2.3. By End-user Industry
    • 8.3.2. India Information Technology Service Management Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Deployment
        • 8.3.2.2.2. By Application
        • 8.3.2.2.3. By End-user Industry
    • 8.3.3. Japan Information Technology Service Management Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Deployment
        • 8.3.3.2.2. By Application
        • 8.3.3.2.3. By End-user Industry
    • 8.3.4. South Korea Information Technology Service Management Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Deployment
        • 8.3.4.2.2. By Application
        • 8.3.4.2.3. By End-user Industry
    • 8.3.5. Australia Information Technology Service Management Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Deployment
        • 8.3.5.2.2. By Application
        • 8.3.5.2.3. By End-user Industry

9. Middle East & Africa Information Technology Service Management Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Deployment
    • 9.2.2. By Application
    • 9.2.3. By End-user Industry
    • 9.2.4. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Information Technology Service Management Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Deployment
        • 9.3.1.2.2. By Application
        • 9.3.1.2.3. By End-user Industry
    • 9.3.2. UAE Information Technology Service Management Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Deployment
        • 9.3.2.2.2. By Application
        • 9.3.2.2.3. By End-user Industry
    • 9.3.3. South Africa Information Technology Service Management Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Deployment
        • 9.3.3.2.2. By Application
        • 9.3.3.2.3. By End-user Industry

10. South America Information Technology Service Management Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Deployment
    • 10.2.2. By Application
    • 10.2.3. By End-user Industry
    • 10.2.4. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Information Technology Service Management Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Deployment
        • 10.3.1.2.2. By Application
        • 10.3.1.2.3. By End-user Industry
    • 10.3.2. Colombia Information Technology Service Management Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Deployment
        • 10.3.2.2.2. By Application
        • 10.3.2.2.3. By End-user Industry
    • 10.3.3. Argentina Information Technology Service Management Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Deployment
        • 10.3.3.2.2. By Application
        • 10.3.3.2.3. By End-user Industry

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Information Technology Service Management Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. ServiceNow
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Atlassian
  • 15.3. BMC Software
  • 15.4. GoTo
  • 15.5. Ivanti
  • 15.6. Zoho Corporation
  • 15.7. Cherwell Software
  • 15.8. Freshworks
  • 15.9. EasyVista
  • 15.10. ManageEngine

16. Strategic Recommendations

17. About Us & Disclaimer