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市場調查報告書
商品編碼
1361534
互動式資訊亭市場 - 2018-2028 年全球產業規模、佔有率、趨勢、機會和預測,按產品、類型、地點、垂直領域、地區、競爭細分Interactive Kiosk Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented By Offering, By Type, By Location, By Vertical, By Region, Competition |
預計全球互動式資訊亭市場在預測期內將以健康的年複合成長率成長。互動式資訊亭是自助服務機器,允許使用者與數位內容互動並執行各種操作,例如購買、辦理航班登記或收集資訊。它們通常由觸控螢幕介面組成,並且可以包括讀卡機、條碼掃描器、印表機和相機等功能。互動式資訊亭廣泛應用於各種場合,包括零售商店、銀行、機場、醫院、博物館和其他公共場所。它們為用戶提供了一種方便有效的方式來存取資訊或完成交易,而無需人工協助。
近年來,全球互動式資訊亭市場一直在快速成長,因為它能夠提供個人化且引人入勝的客戶體驗,同時提高企業的營運效率。全球互動式資訊亭市場成長的一些關鍵促進因素包括對自助服務技術的需求不斷成長、觸控螢幕和顯示技術的進步以及對更高效的客戶服務解決方案的需求。此外,COVID-19 大流行加速了非接觸式和自助服務技術的採用,進一步推動了市場的成長。互動式資訊亭可以變得更加非接觸式,利用語音命令、臉部辨識或手勢辨識等技術來提供更安全、更衛生的使用者體驗。隨著 AR 和 VR 技術的進步,互動式資訊亭可以為使用者提供身臨其境、引人入勝的體驗。例如,博物館中的售貨亭可以使用 AR 來提供有關展品的附加資訊,或者商店中的售貨亭可以使用 VR 讓顧客虛擬試穿衣服。
市場概況 | |
---|---|
預測期 | 2024-2028 |
2022 年市場規模 | 246.8億美元 |
2028 年市場規模 | 401.1億美元 |
2023-2028 年年複合成長率 | 8.48% |
成長最快的細分市場 | 零售 |
最大的市場 | 北美洲 |
近年來,對自助服務技術的需求一直在快速成長,而這一趨勢預計未來將持續下去。自助服務技術是指使客戶能夠自行執行任務和交易而無需客戶服務代表協助的任何技術。
自助服務技術市場成長的主要驅動力之一是客戶對自助服務選項的日益偏好。許多客戶更喜歡自助服務,因為它更方便、更快捷。自助服務技術還允許客戶 24/7 存取資訊並執行交易。此外,自助服務技術也變得更加先進和人性化,這對客戶更具吸引力。例如,自助服務亭在零售、飯店和銀行等行業變得越來越普遍,這些技術為客戶提供了對其交易和互動的更多控制。自助服務技術也幫助企業降低成本、提高效率。透過自動化某些任務和交易,企業可以減少對員工的需求,隨著時間的推移,這可以顯著節省成本。自助服務技術還可以幫助減少等待時間並提高交易速度,從而提高整體客戶滿意度。此外,對自助服務技術不斷成長的需求正在推動全球互動式資訊亭市場,隨著客戶越來越習慣使用自助服務選項以及技術不斷發展和改進,這種趨勢預計未來將持續下去。
觸控螢幕和顯示技術顯著進步
近年來,觸控螢幕和顯示技術取得了顯著進步,使得互動式資訊亭更加直覺、高效和有效。互動式資訊亭中觸控螢幕和顯示技術的一些進步包括多點觸控螢幕、電容式觸控螢幕、高解析度顯示器、LED 背光、防眩光和抗反射塗層、互動功能和自助服務亭。此外,觸控螢幕和顯示器技術的進步極大地提高了互動式資訊亭的可用性、功能和美觀性,使其成為零售、醫療保健等眾多行業日益流行和有效的解決方案。
安全性問題是實施和管理互動式資訊亭相關的挑戰之一
互動式資訊亭經常收集使用者的個人和財務訊息,使他們成為網路攻擊的潛在目標。確保資訊亭的安全以及使用者資料受到保護非常重要。對於互動式資訊亭,尤其是那些收集使用者個人或財務資訊的資訊亭,安全性是一個關鍵問題。互動式資訊亭在物理上很容易被盜竊或篡改。將資訊亭固定在光線充足、人流量大的區域,並確保其牢固地固定在地板或牆壁上,這一點非常重要。互動式資訊亭依靠軟體來運行,而軟體中的漏洞可能會被駭客利用。保持軟體最新並監控可能發現的任何安全漏洞非常重要。
使用互動式資訊亭的垂直行業範例
市場區隔:
依產品提供,市場分為硬體和軟體。根據類型,市場分為自助服務亭、資訊亭、網路亭、廣告立式顯示器、尋路亭等。根據位置,市場進一步分為室內和室外。根據垂直方向,市場進一步分為 BFSI、零售、食品和飲料、醫療保健、政府、旅遊和旅遊等。
公司簡介
NCR Corporation、Diebold Nixdorf, Incorporated、Glory Global Solutions (International) Limited、KIOSK Information Systems、Olea Kiosks Inc.、Frank Mayer and Associates, Inc.、Source Technologies、Embross、Meridian Kiosks 和 Lilitab, LLC。是推動全球互動式資訊亭市場成長的主要參與者之一。
報告範圍:
在本報告中,除了下面詳細介紹的產業趨勢外,全球互動式資訊亭市場還分為以下幾類:
硬體
軟體
自助服務亭
資訊亭
網路資訊亭
立式廣告展示
尋路亭
其他
戶外的
室內的
BFSI
零售
食品與飲料
衛生保健
政府
觀光觀光
其他
亞太
北美洲
歐洲
中東和非洲
南美洲
競爭格局:
公司簡介:對全球互動式資訊亭市場主要公司的詳細分析。
可用的客製化:
根據給定的市場資料,TechSci Research 可根據公司的具體需求提供客製化服務。該報告可以使用以下自訂選項:
公司資訊
(註:公司名單可依客戶要求客製化。)
Global interactive kiosk market is expected to grow at a healthy CAGR during the forecast period. Interactive kiosks are self-service machines that allow users to interact with digital content and perform various actions, such as making a purchase, checking in for a flight, or gathering information. They typically consist of a touchscreen interface and can include features such as card readers, barcode scanners, printers, and cameras. Interactive kiosks are used in a wide variety of settings, including retail stores, banks, airports, hospitals, museums, and other public spaces. They provide a convenient and efficient way for users to access information or complete transactions, without the need for human assistance.
The global interactive kiosk market has been growing rapidly in recent years due to its ability to offer a personalized and engaging customer experience while improving operational efficiency for businesses. Some of the key drivers of growth in the global interactive kiosk market include the increasing demand for self-service technology, advancements in touchscreen and display technology, and the need for more efficient customer service solutions. Additionally, the COVID-19 pandemic has accelerated the adoption of contactless and self-service technologies, driving the growth of the market further. Interactive kiosks could become more touchless, utilizing technologies such as voice commands, facial recognition, or gesture recognition to provide a safer and more hygienic user experience. With advances in AR and VR technology, interactive kiosks could provide users with immersive and engaging experiences. For example, a kiosk in a museum could use AR to provide additional information about exhibits, or a kiosk in a store could use VR to allow customers to virtually try on clothing.
Increasing demand for self-service technology is fueling the market growth
Market Overview | |
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Forecast Period | 2024-2028 |
Market Size 2022 | USD 24.68 Billion |
Market Size 2028 | USD 40.11 Billion |
CAGR 2023-2028 | 8.48% |
Fastest Growing Segment | Retail |
Largest Market | North America |
The demand for self-service technology has been increasing rapidly in recent years, and this trend is expected to continue in the future. Self-service technology refers to any technology that enables customers to perform tasks and transactions on their own, without the assistance of a customer service representative.
One of the main drivers of the growth in the self-service technology market is the increasing preference of customers for self-service options. Many customers prefer self-service because it is more convenient and faster. Self-service technology also allows customers to access information and perform transactions 24/7. In addition, self-service technology is also becoming more advanced and user-friendly, which is making it more attractive to customers. For example, self-service kiosks are becoming more common in industries such as retail, hospitality, and banking, and these technologies are providing customers with more control over their transactions and interactions. Self-service technology is also helping businesses to reduce costs and improve efficiency. By automating certain tasks and transactions, businesses can reduce the need for human staff, which can result in significant cost savings over time. Self-service technology can also help to reduce wait times and increase transaction speed, which can improve overall customer satisfaction. Moreover, the increasing demand for self-service technology is fuelling the global interactive kiosk market, and this trend is expected to continue in the future as customers become more accustomed to using self-service options and as technology continues to evolve and improve.
Touchscreen and Display Technology have Advanced Significantly
Touchscreen and display technology have advanced significantly in recent years, making interactive kiosks more intuitive, efficient, and effective. Some of the advancements in touchscreen and display technology in interactive kiosks include, multi-touch screen, capacitive touchscreens, High-resolution displays, LED backlighting, Anti-glare and anti-reflective coatings, interactive features, and self-service kiosks. Moreover, advancements in touchscreen and display technology have greatly improved the usability, functionality, and aesthetics of interactive kiosks, making them an increasingly popular and effective solution for a wide range of industries, including retail, healthcare, and more.
Security concerns is one of the challenges associated with implementing and managing interactive kiosks
Interactive kiosks often collect personal and financial information from users, making them a potential target for cyber-attacks. It is important to ensure that the kiosk is secure, and that user data is protected. Security is a critical concern when it comes to interactive kiosks, especially those that collect personal or financial information from users. Interactive kiosks can be physically vulnerable to theft or tampering. It is important to secure the kiosk in a well-lit, high-traffic area, and to ensure that it is securely bolted to the floor or wall. Interactive kiosks rely on software to function, and vulnerabilities in the software can be exploited by hackers. It is important to keep software up to date and to monitor for any security vulnerabilities that may be discovered.
Examples of Verticals Using Interactive Kiosks
Market Segmentation:
Based on Offering, the market is segmented into Hardware, Software. Based on Type, the market is segmented into Self-Service Kiosks, Information Kiosks, Internet Kiosks, Advertisement Standing Displays, Wayfinding Kiosks and Others. Based on Location, the market is further bifurcated into Indoor and Outdoor. Based on vertical, the market is further split into BFSI, Retail, Food & Beverage, Healthcare, Government, Travel & Tourism, and Others.
Company Profiles
NCR Corporation, Diebold Nixdorf, Incorporated, Glory Global Solutions (International) Limited, KIOSK Information Systems, Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Embross, Meridian Kiosks, and Lilitab, LLC. are among the major players that are driving the growth of the global interactive kiosk market.
Report Scope:
In this report, the global Interactive Kiosk Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Hardware
Software
Self-Service Kiosks
Information Kiosks
Internet Kiosks
Advertisement Standing Displays
Wayfinding Kiosks
Others
Outdoor
Indoor
BFSI
Retail
Food & Beverage
Healthcare
Government
Travel & Tourism
Others
Asia-Pacific
North America
Europe
Middle East & Africa
South America
Competitive Landscape:
Company Profiles: Detailed analysis of the major companies present in the global Interactive Kiosk market.
Available Customizations:
With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:
Company Information
(Note: The companies list can be customized based on the client requirements.)