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市場調查報告書
商品編碼
1819733
2021-2031 年歐洲隊列管理系統市場報告(範圍、細分、動態和競爭分析)Europe Queue Management System Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis |
2023 年歐洲排隊管理系統 (QMS) 市值約為 2.0583 億美元,預計到 2031 年將成長至約 3.7518 億美元,在 2023 年至 2031 年的預測期內年複合成長率(CAGR) 為 7.8%。
排隊管理系統在各行各業的應用日益廣泛,加之客流量的增加,成為歐洲品質管理系統 (QMS) 市場成長的重要驅動力。零售、醫療保健和酒店等行業的客流量顯著增加,對有效的排隊管理解決方案的需求也日益成長。例如,領先的批發俱樂部連鎖店報告客流量同比大幅成長,其中好市多 (Costco) 的客流量較 2019 年成長了 7.2%。在 2022 會計年度第一季度,好市多的店內銷售額成長了 15%,全球客流量也成長了 6.8%。這一趨勢表明,消費者對美國和國際批發零售商的忠誠度很高,因為消費者越來越傾向於大量購買和價值驅動的購物體驗。消費者行為的這種轉變凸顯了高效的庫存管理和人員配備解決方案的必要性,以應對購物者的湧入,以及實施有效的客戶體驗策略(例如先進的排隊管理系統),以確保高客流量轉化為客戶滿意度和忠誠度。
排隊管理系統在醫療保健領域的重要性進一步凸顯。例如,BestDoc Technology 的醫院排隊管理軟體提供即時隊列狀態更新,使患者能夠追蹤自身排隊位置並提前預判輪到自己。此功能在新冠疫情期間特別重要,患者可以在車內等候,並在預約時間前幾分鐘到達,從而最大限度地減少在醫院的就診時間。即使在疫情結束後,即時通知功能仍在持續提升病患體驗,並提高醫院工作人員的營運效率。該軟體還有助於管理包括實驗室和放射科在內的各種服務的排隊情況,有效減少等待時間並緩解患者的焦慮。
機場也面臨旅客數量不斷成長的挑戰,需要創新的解決方案來管理長隊。根據國際航空運輸協會 (IATA) 的數據,2023 年 3 月全球航空運輸量激增 52.4%,顯示人們越來越傾向於乘飛機出行。機場必須在售票櫃檯、安檢區和海關保持有序的排隊,因此對先進的排隊管理解決方案的需求日益成長,這些解決方案旨在提高旅客吞吐量和服務效率,最終提高投資回報率 (ROI)。
在餐飲業,週末和假日客流量大,往往導致顧客等候時間過長。為了提升用餐體驗,一家連鎖餐廳實施了候補名單管理系統,顧客可以透過手機應用程式加入數位候補名單。該系統即時更新等候狀態,並在顧客的餐桌準備好時通知他們,從而減少入口處的堵塞,讓食客在等候時可以逛逛附近的商店或享用飲品。由於顧客對系統的便利性和效率表示讚賞,這種方法提高了顧客的留存率並獲得好評。因此,排隊管理系統在各行業的普及率不斷提高,是推動市場發展的關鍵因素。
歐洲排隊管理系統市場分為幾個區域,包括法國、德國、俄羅斯、義大利、英國和歐洲其他地區。德國、義大利、英國和西班牙等國家正大力投資先進的排隊管理解決方案。歐盟委員會已在其「地平線歐洲」計畫下撥款 1.911 億美元用於數位技術,該計畫支持區域研究人員開發數位創新。此外,各行各業,特別是銀行、金融服務和保險 (BFSI) 領域的持續數位化,正在推動對排隊管理系統的需求。歐洲許多銀行機構正在實施數位轉型策略,旨在提升客戶體驗並提供全天候數位服務。排隊管理系統擴大用於透過智慧數位看板和整合網路簽到進行預約安排,進一步推動了銀行業的需要。
此外,歐洲正致力於人工智慧 (AI)、機器人技術和永續材料領域的進步,以提升業務營運。 2023 年 3 月,28 個計畫入選同行評審,其中 6 個人工智慧和機器人計畫獲得了 2,120 萬美元的資助,用於提升歐洲人工智慧和機器人技術能力。將人工智慧整合到排隊管理系統中,可實現即時客戶監控、最佳化客流和資料分析,從而為決策提供資訊。預計這項技術進步將在未來幾年顯著促進市場成長。
歐洲排隊管理系統市場按類型、組件、應用和國家/地區進行分類。市場分為虛擬排隊和線性排隊,其中虛擬排隊部分在2023年佔據更大的市場佔有率。就組件而言,市場細分為解決方案和服務,其中解決方案佔據主導地位。按應用分類,市場包括金融服務、保險、保險和保險業、醫院、零售店、餐廳、公用事業服務提供者、機場、政府辦公室等,其中零售店的市場佔有率最高。從地理分佈來看,英國在2023年佔據了歐洲排隊管理系統市場的最大佔有率。
歐洲排隊管理系統市場的主要參與者包括 Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Skiplino、Wavetec、Aurionpro Solutions Ltd、Advantech Co Ltd、SEDCO Co Ltd、Lavi Industries、AKIS Technologies UAB、WaitWell、Verint Systems Inc、QLESS、OFFTEC Holding Industries Holding。
The Europe queue management system (QMS) market was valued at approximately US$ 205.83 million in 2023 and is projected to grow to around US$ 375.18 million by 2031, reflecting a compound annual growth rate (CAGR) of 7.8% during the forecast period from 2023 to 2031.
The increasing application of queue management systems across various sectors, coupled with a rise in customer foot traffic, is a significant driver of growth in the European QMS market. Industries such as retail, healthcare, and hospitality are witnessing a notable increase in customer visits, necessitating effective queue management solutions. For instance, leading wholesale club chains have reported substantial year-over-year growth in foot traffic, with Costco experiencing a 7.2% increase in visits compared to 2019. In the first fiscal quarter of 2022, Costco also noted a 15% rise in in-store sales alongside a 6.8% increase in global foot traffic. This trend indicates a strong consumer loyalty to wholesale retailers, both in the US and internationally, as customers increasingly prefer bulk purchasing and value-driven shopping experiences. This shift in consumer behavior underscores the need for efficient inventory management and staffing solutions to handle the influx of shoppers, as well as the implementation of effective customer experience strategies, such as advanced queue management systems, to ensure high foot traffic translates into customer satisfaction and loyalty.
The importance of queue management systems is further highlighted in the healthcare sector. For example, BestDoc Technology's hospital queue management software provides real-time updates on queue status, allowing patients to track their position in line and anticipate their turn. This feature became particularly valuable during the COVID-19 pandemic, enabling patients to wait in their vehicles and arrive just minutes before their appointments, thus minimizing their time spent in the hospital. Even after the pandemic, real-time notifications continue to enhance patient experiences and improve operational efficiency for hospital staff. The software also facilitates the management of queues for various services, including laboratory and radiology, effectively reducing wait times and alleviating patient anxiety.
Airports are also facing challenges due to increasing passenger numbers, which demand innovative solutions to manage long queues. According to the International Air Transport Association (IATA), global air traffic surged by 52.4% in March 2023, indicating a growing preference for air travel. Airports must maintain organized queues at ticket counters, screening areas, and customs, leading to a heightened demand for sophisticated queue management solutions that enhance passenger throughput and service efficiency, ultimately improving return on investment (ROI).
In the restaurant industry, high foot traffic during weekends and holidays often results in long wait times for tables. To improve the dining experience, a restaurant chain implemented a waitlist management system that allows customers to join a digital waitlist via a mobile app. This system provides real-time updates on wait status and notifies customers when their table is ready, reducing congestion at the entrance and allowing diners to explore nearby shops or enjoy a drink while waiting. This approach has led to increased customer retention and positive reviews, as patrons appreciate the convenience and efficiency of the system. Thus, the growing adoption of queue management systems across various sectors is a key factor driving the market.
The Europe queue management system market is segmented into several regions, including France, Germany, Russia, Italy, the UK, and the Rest of Europe. Countries like Germany, Italy, the UK, and Spain are significantly investing in advanced queue management solutions. The European Commission has allocated US$ 191.1 million for digital technologies under its Horizon Europe Programme, which supports regional researchers in developing digital innovations. Additionally, the ongoing digitization across various industries, particularly in the banking, financial services, and insurance (BFSI) sector, is propelling the demand for queue management systems. Many banking institutions in Europe are implementing digital transformation strategies aimed at enhancing customer experience and offering round-the-clock digital services. Queue management systems are increasingly utilized for appointment scheduling through smart digital signage and integrated web check-ins, further driving demand in the banking sector.
Moreover, Europe is focusing on advancements in artificial intelligence (AI), robotics, and sustainable materials to enhance business operations. In March 2023, 28 projects were selected for peer review, with six AI and robotics initiatives receiving US$ 21.2 million in funding to advance European AI and robotics capabilities. The integration of AI into queue management systems allows for real-time customer monitoring, optimization of customer flow, and data analysis to inform decision-making. This technological advancement is expected to significantly contribute to market growth in the coming years.
The Europe queue management system market is categorized by type, component, application, and country. The market is divided into virtual queuing and linear queuing, with the virtual queuing segment holding a larger market share in 2023. In terms of components, the market is segmented into solutions and services, with solutions dominating the market share. By application, the market includes BFSI, hospitals, retail outlets, restaurants, utility service providers, airports, government offices, and others, with retail outlets leading in market share. Geographically, the UK held the largest share of the Europe queue management system market in 2023.
Key players in the Europe queue management system market include Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc.