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市場調查報告書
商品編碼
1819716
2021-2031 年亞太地區隊列管理系統市場報告(範圍、細分、動態和競爭分析)Asia Pacific Queue Management System Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis |
2023年,亞太地區排隊管理系統 (QMS) 市場規模約為1.7089億美元,預計到2031年將成長至約3.3935億美元,預測期內年複合成長率(CAGR) 為9.0%。這一成長主要受到該地區中小企業擴張的影響。
中小企業的崛起預計將為排隊管理系統市場創造巨大的機會。中小企業以其靈活性和快速適應能力而聞名,這使得它們能夠比大型企業更有效地創建客製化解決方案,以滿足特定的客戶需求。根據經濟合作暨發展組織 (OECD) 的數據,中小企業對許多國家的經濟至關重要,截至 2021 年,它們約佔總就業人數的 50%,貢獻了國內生產毛額 (GDP) 的 40%。隨著這些企業的不斷發展,它們越來越認知到營運效率和客戶體驗的重要性,從而提高了排隊管理系統的採用率。
隨著中小企業的擴張,客戶對快速且有效率的服務期望也日益成長,有效的客流管理變得至關重要。排隊管理系統為這些企業提供了必要的工具,以簡化營運流程、最大限度地縮短等待時間並提升服務質量,這對於在競爭激烈的環境中留住客戶至關重要。此外,中小企業內部日益整合的數位解決方案促進了先進品質管理系統 (QMS) 的實施,該系統利用即時資料分析來最佳化服務流程。這一趨勢不僅提升了客戶滿意度,還幫助中小企業提高生產力和營運效率,從而增強其在市場中的永續性。
亞太地區排隊管理系統市場涵蓋多個關鍵區域,包括澳洲、中國、韓國、印度、日本和亞太其他地區。該市場展現出巨大的成長潛力,尤其是在中國和印度等快速發展中國家以及日本等較成熟的經濟體。亞太地區的服務業正迅速擁抱自動化、人工智慧 (AI)、雲端解決方案和其他創新技術。為了保持競爭力,該地區不斷推動數位化能力建構。例如,中國政府於2023年2月發布了《數位中國建設整體佈局規劃》,旨在推動數位科技在經濟、政治、文化、社會和環境等各個領域的應用。到2025年,中國計劃建立一個全面的數位化體系,並爭取2035年躋身全球數位化前列。持續的數位轉型預計將推動排隊管理系統的需求,從而在預測期內進一步推動市場成長。
亞太地區排隊管理系統市場也得到了 Seehash Softwares Pvt. Ltd.、XIPHIAS Software Technologies Pvt. Ltd. 和 Aurionpro Solutions Limited 等主要參與者的大力支持。這些公司致力於開發創新的排隊管理解決方案。例如,Aurionpro Solutions Limited 的 OptiQ 系統廣泛應用於銀行、醫療保健和航空等各個領域。 OptiQ 整合了即時分行分析和動態客戶情報,以增強客戶流量並改善整體客戶旅程。銀行、金融服務和保險 (BFSI) 行業尤其正在經歷技術進步,IDC Financial Insights 的一份報告顯示,截至 2022 年 6 月,92% 的亞洲銀行計劃增加雲端運算支出。銀行的排隊管理系統通常包括自助服務亭,可方便日常交易,顯著減少等待時間並最大限度地減少人為錯誤。
亞太地區排隊管理系統市場按類型、組件、應用和國家細分。按類型分類,市場分為虛擬排隊和線性排隊,其中虛擬排隊細分市場在2023年將佔據更大的市場佔有率。按組件分類,市場分為解決方案和服務,其中解決方案細分市場在市場佔有率方面也處於領先地位。按應用分類,市場涵蓋金融服務、保險、保險和保險業、醫院、零售店、餐廳、公用事業服務提供者、機場、政府部門等行業,其中零售店在2023年佔據最大佔有率。
從地理上看,市場分為澳洲、中國、日本、印度、韓國和亞太其他地區,其中中國在 2023 年佔據市場佔有率的主導地位。
亞太地區排隊管理系統市場的知名公司包括 Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Skiplino、Wavetec、Aurionpro Solutions Ltd、Advantech Co Ltd、SEDCO Co Ltd、Lavi Industries、AKIS Technologies UAB、WaitWell、Verint Systems Inc、QLESS、OFFOFF Holding這些公司在開發和實施排隊管理系統方面處於領先地位,可滿足亞太地區各行業的多樣化需求。
The Asia Pacific queue management system (QMS) market was valued at approximately US$ 170.89 million in 2023 and is projected to grow to around US$ 339.35 million by 2031, reflecting a compound annual growth rate (CAGR) of 9.0% during the forecast period. This growth is significantly influenced by the expansion of small and medium enterprises (SMEs) in the region.
The rise of SMEs is expected to create considerable opportunities for the queue management system market. SMEs are known for their flexibility and ability to adapt quickly, allowing them to create customized solutions that cater to specific customer needs more effectively than larger corporations. According to the Organisation for Economic Co-operation and Development (OECD), SMEs are vital to the economies of many countries, accounting for about 50% of total employment and 40% of gross domestic product (GDP) as of 2021. As these enterprises continue to grow, they increasingly recognize the importance of operational efficiency and customer experience, leading to a higher adoption rate of queue management systems.
As SMEs expand, they encounter rising customer expectations for prompt and efficient service, making effective customer flow management essential. Queue management systems equip these businesses with the necessary tools to streamline operations, minimize wait times, and enhance service delivery, which is crucial for customer retention in a competitive landscape. Additionally, the growing integration of digital solutions within SMEs facilitates the implementation of advanced QMS that leverage real-time data analytics to optimize service processes. This trend not only boosts customer satisfaction but also helps SMEs achieve greater productivity and operational efficiency, thereby enhancing their sustainability in the market.
The Asia Pacific queue management system market encompasses several key regions, including Australia, China, South Korea, India, Japan, and the Rest of Asia Pacific. The market exhibits significant growth potential, particularly in rapidly developing countries like China and India, as well as in more established economies such as Japan. The service sector in the Asia Pacific region is rapidly embracing automation, artificial intelligence (AI), cloud-based solutions, and other innovative technologies. To maintain competitiveness, there is a continuous push for digital capabilities across the region. For example, in February 2023, the Chinese government released the Overall Layout Plan for the development of a Digital China, aiming to promote the use of digital technology across various sectors, including economic, political, cultural, social, and environmental domains. By 2025, China plans to establish a comprehensive digital system, with aspirations to rank among the top countries globally in terms of digitalization by 2035. This ongoing digital transformation is expected to drive demand for queue management systems, further propelling market growth during the forecast period.
The Asia Pacific queue management system market is also supported by a strong presence of key players such as Seehash Softwares Pvt. Ltd., XIPHIAS Software Technologies Pvt. Ltd., and Aurionpro Solutions Limited. These companies are dedicated to developing innovative queue management solutions. For instance, Aurionpro Solutions Limited's OptiQ system is widely adopted across various sectors, including banking, healthcare, and aviation. OptiQ integrates real-time branch analytics and dynamic customer intelligence to enhance customer flow and improve the overall customer journey. The banking, financial services, and insurance (BFSI) sector, in particular, is experiencing technological advancements, with a report from IDC Financial Insights indicating that 92% of banks in Asia planned to increase their cloud spending as of June 2022. Queue management systems in banks often include self-service kiosks that facilitate routine transactions, significantly reducing wait times and minimizing human error.
The Asia Pacific queue management system market is segmented by type, component, application, and country. In terms of type, the market is divided into virtual queuing and linear queuing, with the virtual queuing segment holding a larger market share in 2023. Regarding components, the market is categorized into solutions and services, with the solutions segment also leading in market share. By application, the market includes sectors such as BFSI, hospitals, retail outlets, restaurants, utility service providers, airports, government offices, and others, with retail outlets representing the largest segment in 2023.
Geographically, the market is segmented into Australia, China, Japan, India, South Korea, and the Rest of Asia Pacific, with China dominating the market share in 2023.
Prominent companies in the Asia Pacific queue management system market include Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc. These companies are at the forefront of developing and implementing queue management systems that cater to the diverse needs of various industries across the Asia Pacific region.