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市場調查報告書
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1847350

2025年全球雲端語音通訊服務市場報告

Cloud Telephony Services Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10個工作天內

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簡介目錄

近年來，雲端語音通訊服務市場發展迅速，預計將從2024年的318.8億美元成長到2025年的374.9億美元，複合年成長率達17.6%。這一成長可歸因於對靈活通訊解決方案的需求不斷成長、人工智慧和自動化技術的興起、對即時分析和報告的需求、中小企業的成長以及WebRTC（Web即時通訊）技術的演進。

預計未來幾年雲端語音通訊服務市場將快速成長，到2029年市場規模將達到680.2億美元，複合年成長率（CAGR）為16.1%。預測期內的年複合成長率可歸因於雲端基礎解決方案的日益普及、VoIP技術的廣泛應用、虛擬電話號碼的廣泛使用、對高級通訊服務需求的不斷成長以及行動工作者的日益增多。預測期內的關鍵趨勢包括語音辨識和自然語言處理領域的技術創新、電子商務的擴張、與協作工具的整合、向訂閱模式的轉變以及零工經濟的發展。

雲端語音通訊服務是一種利用雲端處理基礎設施，透過網際網路提供的現代化通訊解決方案。這些服務將類比語音訊號轉換為數位資料包並透過網路發送，無需傳統的商務電話系統，使用戶能夠透過 VoIP 桌上型電話、軟體電話和行動應用程式撥打電話。

支援雲端語音通訊服務的主要網路是公共交換電話網路 (PSTN) 和網際網路語音通訊協定(VoIP)。 PSTN 是由通訊業者管理的傳統電話網路，採用電路交換技術進行語音通訊。這些服務提供多種部署選項，包括雲端部署和託管解決方案，能夠滿足各行各業（包括電訊、IT、銀行、金融服務和保險 (BFSI)、政府、醫療保健、媒體和娛樂、教育、零售等行業）中大中小型企業的需求。這些解決方案用途廣泛，可用於電話會議、多層互動式語音應答 (IVR)、銷售和行銷以及客戶關係管理 (CRM) 等應用。

美國在2025年春季突然提高關稅及其引發的貿易摩擦，對資訊科技產業，特別是硬體製造、資料基礎設施和軟體部署領域，產生了重大影響。進口半導體、電路基板和網路設備的關稅上漲，推高了高科技公司、雲端服務供應商和資料中心的生產和營運成本。在全球範圍內採購筆記型電腦、伺服器和消費電子產品零件的公司，面臨更長的前置作業時間週期和價格壓力。同時，對專用軟體徵收的關稅以及主要國際市場的報復性措施，擾亂了全球IT供應鏈，並降低了海外對美國製造技術的需求。為了應對這些挑戰，該產業正在加大對國內晶片生產的投資，擴大供應商網路，並利用人工智慧驅動的自動化技術來增強韌性，更有效地控制成本。

本研究報告是商業研究公司（The Business Research Company）最新系列報告的一部分，該系列報告提供雲端語音通訊服務市場統計數據，例如全球市場規模、區域佔有率、雲端語音通訊服務市場佔有率的競爭對手、詳細的雲端語音通訊服務市場細分、市場趨勢以及雲端語音通訊服務行業的商機，為您提供在雲端語音通訊服務行業取得成功所需的所有數據。本雲端語音通訊服務市場研究報告全面概​​述了您所需的一切資訊，並對行業的現狀和未來發展趨勢進行了詳細分析。

未來五年16.1%的成長率預測較我們先前對該市場的預測略微下調了0.5%。這一下調主要歸因於美國與其他國家之間的關稅影響。由於VoIP閘道器和SIP中繼設備等通訊硬體（主要來自中國和東歐）的關稅，美國雲端語音通訊供應商可能面臨成本增加和服務部署方面的挑戰。此外，由於相互關稅以及貿易緊張局勢和限制加劇對全球經濟和貿易的負面影響，這種影響也將更加廣泛。

虛擬電話號碼的日益普及預計將在未來幾年推動雲端電話服務市場的擴張。虛擬電話號碼不綁定傳統電話線路，使用者可以將通話傳輸接到自己選擇的裝置或電話號碼。虛擬電話號碼使用量的增加主要歸因於遠距辦公的興起以及對更靈活通訊解決方案的需求。雲端語音通訊服務透過提供可擴展且靈活的網路通訊解決方案，順應了這一趨勢。例如，澳洲通訊與媒體管理局 (ACMA) 在 2023 年 12 月發布的報告顯示，澳洲行動服務用戶總數將從 2021 年的 3,680 萬增至 2022 年的 3,960 萬，增幅達 7%。這推動了虛擬電話號碼的普及，進而促進了雲端電話服務市場的成長。

雲端語音通訊服務市場的主要企業正優先將雲端電話服務擴展到新的地區，以滿足不斷變化的通訊需求。雲端電話服務使用戶能夠透過網路連線隨時隨​​地撥打和接聽電話，從而簡化遠端辦公流程並確保業務連續性。這些服務包含呼叫路由、語音郵件轉錄以及與其他業務工具整合等功能，可提高使用者的工作效率。例如，RingCentral 公司於 2023 年 6 月在印度推出了雲端語音通訊服務，成為首家在印度提供完全合規雲端電話系統服務的全球雲端服務供應商。此舉使在印度的跨國公司能夠利用雲端電話功能，簡化與員工、客戶和合作夥伴的溝通。

2024年1月，DuraSoft收購了總部位於英國的語音通訊語音通訊公司Infosys Limited，進一步拓展了其在通訊業的版圖。透過此次收購，DuraSoft將利用Infosys全面的解決方案套件，包括連接、雲端、智慧呼叫管理和客服中心路由，來增強其產品組合，加速成長，獲取新的資源和專業知識，並擴展其產品範圍。

雲端語音通訊服務市場由提供虛擬電話系統、傳輸、互動式語音應答系統和語音信箱等服務的供應商所獲得的收入所構成。市場價值包括服務提供者銷售的或包含在其服務產品中的相關產品的價值。雲端語音通訊服務市場還包括IP電話、類比電話適配器（ATA）、路由器和交換器、乙太網路供電（PoE）交換器以及耳機和麥克風的銷售。此市場價值為“出廠價”，即商品製造商或創造者銷售的商​​品價值，無論這些商品是銷售給其他營業單位（包括下游製造商、經銷商、分銷商和零售商）還是直接銷售給最終客戶。該市場中的商品價值還包括商品創造者銷售的任何相關服務。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場：宏觀經濟情景，包括利率、通貨膨脹、地緣政治、貿易戰和關稅，以及新冠疫情及其復甦對市場的影響

第5章 全球成長分析與策略分析框架

  • 全球雲端語音通訊服務：PESTEL 分析（政治、社會、技術、環境、法律因素、促進因素和限制因素）
  • 終端用戶產業分析
  • 全球雲端語音通訊服務市場：成長率分析
  • 全球雲端語音通訊服務市場表現：規模與成長，2019-2024年
  • 全球雲端語音通訊服務市場預測：規模與成長，2024-2029年，2034年
  • 全球雲端語音通訊服務：潛在市場規模 (TAM)

第6章 市場細分

  • 全球雲端語音通訊服務市場按網路、效能和預測分類，2019-2024年、2024-2029年和2034年
  • 公共交換電話網路（PSTN）
  • 網路通訊協定（VoIP）
  • 全球雲端語音通訊服務市場按部署類型、效能和預測分類，2019-2024年、2024-2029年、2034年
  • 雲
  • 主持人
  • 全球雲端語音通訊服務市場：依公司、業績及預測分類，2019-2024年、2024-2029年、2034年
  • 小型企業
  • 主要企業
  • 全球雲端語音通訊服務市場按應用程式、效能和預測分類，2019-2024年、2024-2029年、2034年
  • 會議
  • 多層互動式語音應答系統
  • 銷售與行銷
  • 客戶關係管理（CRM）
  • 全球雲端語音通訊服務市場依最終用戶產業分類，效能及預測，2019-2024年、2024-2029年、2034年
  • 通訊/IT
  • 銀行、金融服務和保險（BFSI）
  • 政府
  • 衛生保健
  • 媒體與娛樂
  • 教育
  • 零售
  • 其他終端用戶產業
  • 全球雲端語音通訊服務市場：按公共交換電話網路 (PSTN)、類型、效能和預測進行細分，2019-2024 年、2024-2029 年、2034 年
  • 傳統固定電話服務
  • PSTN 到雲端語音通訊整合
  • PSTN 雲端閘道解決方案
  • 混合式語音通訊系統（PSTN + 雲端）
  • 雲端基礎的PSTN呼叫路由
  • VoIP服務的PSTN備份
  • 全球雲端語音通訊服務市場：依網際網路語音通訊協定(VoIP)、類型、效能和預測進行細分，2019-2024 年、2024-2029 年、2034 年
  • 企業的 VoIP 通話解決方案
  • 雲端PBX（專用交換機）
  • VoIP客服中心解決方案
  • 用於整合通訊的VoIP
  • VoIP 與 CRM 和其他業務工具的整合
  • VoIP 安全解決方案（加密、身份驗證）
  • WebRTC（Web即時通訊）解決方案

第7章 區域和國家分析

  • 全球雲端語音通訊服務市場：區域表現及預測，2019-2024年、2024-2029年及2034年
  • 全球雲端語音通訊服務市場：國家、業績及預測，2019-2024年、2024-2029年、2034年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章：澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章：德國市場

第18章：法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章：競爭格局與公司概況

  • 雲端語音通訊服務市場：競爭格局
  • 雲端語音通訊服務市場：公司概況
    • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • Singapore Telecommunications Limited Overview, Products and Services, Strategy and Financial Analysis
    • EPAM Systems, Inc Overview, Products and Services, Strategy and Financial Analysis
    • Zoom Video Communications Inc Overview, Products and Services, Strategy and Financial Analysis

第31章：其他領先和創新企業

  • Twilio Inc
  • Avaya Inc
  • RingCentral Inc
  • Genesys Telecommunications Laboratories Inc
  • Vonage Holdings Corp
  • Mitel Networks Corporation
  • Five9 Inc
  • 8x8 Inc
  • VOXX International
  • Freshworks Inc
  • Kaleyra Inc
  • Fuze Inc
  • Nextiva Inc
  • Redcentric plc
  • Jive Communications Inc

第32章 全球市場競爭基準化分析與儀錶板

第33章 重大併購

第34章 近期市場趨勢

第35章：高潛力市場國家、細分市場與策略

  • 2029年雲端語音通訊服務市場：提供新機會的國家
  • 2029年雲端語音通訊服務市場：新興細分市場機會
  • 2029年雲端語音通訊服務市場：成長策略
    • 基於市場趨勢的策略
    • 競爭對手策略

第36章附錄

簡介目錄
Product Code: r27706u

Cloud telephony services are modern communication solutions delivered via the internet, harnessing the power of cloud computing infrastructure. These services eliminate the necessity for traditional enterprise telephone systems by converting analog voice signals into digital data packets and transmitting them over the internet. This enables users to conduct calls using VoIP desk phones, softphones, or mobile applications.

The primary networks supporting cloud telephony services are public switched telephone networks (PSTNs) and voice over internet protocol (VoIP). PSTNs represent the conventional telephone networks managed by telecommunications carriers, employing circuit-switched technology for voice communication. These services offer various deployment options such as cloud and hosted solutions, catering to the needs of small, medium, and large enterprises across sectors including telecom and IT, banking, financial services and insurance (BFSIs), government, healthcare, media and entertainment, education, retail, and other industries. These solutions serve diverse purposes such as conferencing, multi-level IVR, sales and marketing, and customer relationship management (CRM) applications.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The cloud telephony services market research report is one of a series of new reports from The Business Research Company that provides cloud telephony services market statistics, including cloud telephony services industry global market size, regional shares, competitors with cloud telephony services market share, detailed cloud telephony services market segments, market trends, and opportunities, and any further data you may need to thrive in the cloud telephony services industry. This cloud telephony services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The cloud telephony services market size has grown rapidly in recent years. It will grow from $31.88 billion in 2024 to $37.49 billion in 2025 at a compound annual growth rate (CAGR) of 17.6%. The growth in the historic period can be attributed to Increasing demand for flexible communication solutions, rise of artificial intelligence and automation, demand for real-time analytics and reporting, growth of small and medium-sized enterprises (SMES), evolution of WebRTC (web real-time communication).

The cloud telephony services market size is expected to see rapid growth in the next few years. It will grow to $68.02 billion in 2029 at a compound annual growth rate (CAGR) of 16.1%. The growth in the forecast period can be attributed to growing adoption of cloud based solutions, rising adoption of VoIP technology, increasing use of virtual phone numbers, raising demand for advanced communication services, growing mobile workforce. Major trends in the forecast period include technological innovations in voice recognition and natural language processing, expansion of e-commerce businesses, integration with collaboration tools, shift towards subscription-based models, expansion of the gig economy.

The forecast of 16.1% growth over the next five years reflects a modest reduction of 0.5% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Due to tariffs on telecommunications hardware such as VoIP gateways and SIP trunking gear, mostly sourced from China and Eastern Europe, cloud telephony providers in the U.S. may face increased costs and service roll-out challenges. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growing adoption of virtual phone numbers is expected to drive the expansion of the cloud telephony service market in the coming years. Virtual phone numbers are telephone numbers not tied to a traditional phone line, allowing calls to be forwarded to any device or phone number the user selects. The increasing use of virtual phone numbers is largely due to the rise in remote work arrangements and the demand for more flexible communication solutions. Cloud telephony services support this trend by providing scalable and flexible communication solutions that are accessible via the internet. For example, in December 2023, the Australian Communications and Media Authority (ACMA) reported that the total number of mobile services in Australia grew from 36.8 million in 2021 to 39.6 million in 2022, marking a 7% increase. Therefore, the rising adoption of virtual phone numbers is fueling the growth of the cloud telephony service market.

Key players in the cloud telephony service market are prioritizing the expansion of their cloud phone services to new locations to cater to evolving communication needs. Cloud phone services offer flexibility by enabling users to make and receive calls from any location with an internet connection, thereby facilitating remote work setups and ensuring business continuity. These services encompass features such as call routing, voicemail transcription, and integration with other business tools, enhancing productivity and efficiency for users. For example, in June 2023, RingCentral, Inc. introduced its cloud telephony service in India, becoming the first global cloud provider to offer fully compliant cloud phone system services in the country. This initiative enables multinational organizations in India to leverage cloud phone capabilities for streamlined communication with employees, customers, and partners.

In January 2024, Dura Software expanded its presence in the telecommunications industry by acquiring Infosys Limited, a UK-based telephony technology company specializing in cloud telephony services. Through this acquisition, Dura Software aims to leverage Invosys' comprehensive suite of solutions, including connectivity and cloud offerings, intelligent call management, and routing for contact centers, to enhance its portfolio, drive growth, access new resources and expertise, and broaden its product offerings.

Major companies operating in the cloud telephony services market are Microsoft Corporation, Cisco Systems Inc., Singapore Telecommunications Limited, EPAM Systems, Inc., Zoom Video Communications Inc., Twilio Inc., Avaya Inc., RingCentral Inc., Genesys Telecommunications Laboratories Inc., Vonage Holdings Corp., Mitel Networks Corporation, Five9 Inc., 8x8 Inc., VOXX International, Freshworks Inc., Kaleyra Inc., Fuze Inc., Nextiva Inc., Redcentric plc., Jive Communications Inc., Dialpad Inc., Talkdesk Inc., Telnyx LLC, Plivo Inc., Flowroute Inc.

North America was the largest region in the cloud telephony services market in 2024. The regions covered in the cloud telephony services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the cloud telephony services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud telephony services market consists of revenues earned by entities by providing services such as virtual phone systems, call forwarding, interactive voice response systems, and voicemail. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud telephony services market also includes sales of IP phones, analog telephone adapters (ATA), routers and switches, power over ethernet (PoE) switches, headsets and microphones. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud Telephony Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud telephony services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for cloud telephony services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The cloud telephony services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Network: Public Switched Telephone Networks (PSTNs); Voice Over Internet Protocol (VoIP)
  • 2) By Deployment Type: Cloud; Hosted
  • 3) By Enterprise: Small And Medium Enterprises (SMEs); Large Enterprises
  • 4) By Application: Conferencing; Multi-Level IVR; Sales And Marketing; Customer Relationship Management (CRM)
  • 5) By End User Industry: Telecom And IT; Banking, Financial Services And Insurance (BFSI); Government; Health Care; Media And Entertainment; Education; Retail; Other End User Industries
  • Subsegments:
  • 1) By Public Switched Telephone Networks (PSTNs): Traditional Landline Telephony Services; PSTN-to-Cloud Telephony Integration; PSTN Cloud Gateway Solutions; Hybrid Telephony Systems (PSTN + Cloud); Cloud-Based Call Routing via PSTN; PSTN Backup for VoIP Services
  • 2) By Voice Over Internet Protocol (VoIP): Hosted VoIP Services; VoIP Calling Solutions for Businesses; Cloud PBX (Private Branch Exchange); VoIP Call Center Solutions; VoIP for Unified Communications; VoIP Integration with CRM and Other Business Tools; VoIP Security Solutions (Encryption, Authentication); WebRTC (Web Real-Time Communication) Solutions
  • Companies Mentioned: Microsoft Corporation; Cisco Systems Inc; Singapore Telecommunications Limited; EPAM Systems, Inc; Zoom Video Communications Inc; Twilio Inc; Avaya Inc; RingCentral Inc; Genesys Telecommunications Laboratories Inc; Vonage Holdings Corp; Mitel Networks Corporation; Five9 Inc; 8x8 Inc; VOXX International; Freshworks Inc; Kaleyra Inc; Fuze Inc; Nextiva Inc; Redcentric plc; Jive Communications Inc; Dialpad Inc; Talkdesk Inc; Telnyx LLC; Plivo Inc; Flowroute Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Cloud Telephony Services Market Characteristics

3. Cloud Telephony Services Market Trends And Strategies

4. Cloud Telephony Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Cloud Telephony Services Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Cloud Telephony Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Cloud Telephony Services Market Growth Rate Analysis
  • 5.4. Global Cloud Telephony Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Cloud Telephony Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Cloud Telephony Services Total Addressable Market (TAM)

6. Cloud Telephony Services Market Segmentation

  • 6.1. Global Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Public Switched Telephone Networks (PSTNs)
  • Voice Over Internet Protocol (Voip)
  • 6.2. Global Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • Hosted
  • 6.3. Global Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Small And Medium Enterprises (SMEs)
  • Large Enterprises
  • 6.4. Global Cloud Telephony Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Conferencing
  • Multi-Level Ivr
  • Sales And Marketing
  • Customer Relationship Management (CRM)
  • 6.5. Global Cloud Telephony Services Market, Segmentation By End User Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Telecom And IT
  • Banking, Financial Services And Insurance (BFSI)
  • Government
  • Health Care
  • Media And Entertainment
  • Education
  • Retail
  • Other End User Industries
  • 6.6. Global Cloud Telephony Services Market, Sub-Segmentation Of Public Switched Telephone Networks (PSTNs), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Traditional Landline Telephony Services
  • PSTN-to-Cloud Telephony Integration
  • PSTN Cloud Gateway Solutions
  • Hybrid Telephony Systems (PSTN + Cloud)
  • Cloud-Based Call Routing via PSTN
  • PSTN Backup for VoIP Services
  • 6.7. Global Cloud Telephony Services Market, Sub-Segmentation Of Voice Over Internet Protocol (VoIP), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • VoIP Calling Solutions for Businesses
  • Cloud PBX (Private Branch Exchange)
  • VoIP Call Center Solutions
  • VoIP for Unified Communications
  • VoIP Integration with CRM and Other Business Tools
  • VoIP Security Solutions (Encryption, Authentication)
  • WebRTC (Web Real-Time Communication) Solutions

7. Cloud Telephony Services Market Regional And Country Analysis

  • 7.1. Global Cloud Telephony Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Cloud Telephony Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Cloud Telephony Services Market

  • 8.1. Asia-Pacific Cloud Telephony Services Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Cloud Telephony Services Market

  • 9.1. China Cloud Telephony Services Market Overview
  • 9.2. China Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Cloud Telephony Services Market

  • 10.1. India Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Cloud Telephony Services Market

  • 11.1. Japan Cloud Telephony Services Market Overview
  • 11.2. Japan Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Cloud Telephony Services Market

  • 12.1. Australia Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Cloud Telephony Services Market

  • 13.1. Indonesia Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Cloud Telephony Services Market

  • 14.1. South Korea Cloud Telephony Services Market Overview
  • 14.2. South Korea Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Cloud Telephony Services Market

  • 15.1. Western Europe Cloud Telephony Services Market Overview
  • 15.2. Western Europe Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Cloud Telephony Services Market

  • 16.1. UK Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Cloud Telephony Services Market

  • 17.1. Germany Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Cloud Telephony Services Market

  • 18.1. France Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Cloud Telephony Services Market

  • 19.1. Italy Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Cloud Telephony Services Market

  • 20.1. Spain Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Cloud Telephony Services Market

  • 21.1. Eastern Europe Cloud Telephony Services Market Overview
  • 21.2. Eastern Europe Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Cloud Telephony Services Market

  • 22.1. Russia Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Cloud Telephony Services Market

  • 23.1. North America Cloud Telephony Services Market Overview
  • 23.2. North America Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Cloud Telephony Services Market

  • 24.1. USA Cloud Telephony Services Market Overview
  • 24.2. USA Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Cloud Telephony Services Market

  • 25.1. Canada Cloud Telephony Services Market Overview
  • 25.2. Canada Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Cloud Telephony Services Market

  • 26.1. South America Cloud Telephony Services Market Overview
  • 26.2. South America Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Cloud Telephony Services Market

  • 27.1. Brazil Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Cloud Telephony Services Market

  • 28.1. Middle East Cloud Telephony Services Market Overview
  • 28.2. Middle East Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Cloud Telephony Services Market

  • 29.1. Africa Cloud Telephony Services Market Overview
  • 29.2. Africa Cloud Telephony Services Market, Segmentation By Network, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Cloud Telephony Services Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Cloud Telephony Services Market, Segmentation By Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Cloud Telephony Services Market Competitive Landscape And Company Profiles

  • 30.1. Cloud Telephony Services Market Competitive Landscape
  • 30.2. Cloud Telephony Services Market Company Profiles
    • 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Cisco Systems Inc Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Singapore Telecommunications Limited Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. EPAM Systems, Inc Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Zoom Video Communications Inc Overview, Products and Services, Strategy and Financial Analysis

31. Cloud Telephony Services Market Other Major And Innovative Companies

  • 31.1. Twilio Inc
  • 31.2. Avaya Inc
  • 31.3. RingCentral Inc
  • 31.4. Genesys Telecommunications Laboratories Inc
  • 31.5. Vonage Holdings Corp
  • 31.6. Mitel Networks Corporation
  • 31.7. Five9 Inc
  • 31.8. 8x8 Inc
  • 31.9. VOXX International
  • 31.10. Freshworks Inc
  • 31.11. Kaleyra Inc
  • 31.12. Fuze Inc
  • 31.13. Nextiva Inc
  • 31.14. Redcentric plc
  • 31.15. Jive Communications Inc

32. Global Cloud Telephony Services Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Cloud Telephony Services Market

34. Recent Developments In The Cloud Telephony Services Market

35. Cloud Telephony Services Market High Potential Countries, Segments and Strategies

  • 35.1 Cloud Telephony Services Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Cloud Telephony Services Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Cloud Telephony Services Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer