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市場調查報告書
商品編碼
1843510
2025年全球人力資源外包業務流程外包市場報告HRO BPO Global Market Report 2025 |
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近年來,HRO BPO市場穩步成長,預計從2024年的1,037.9億美元成長到2025年的1,082.9億美元,複合年成長率為4.3%。過去幾年推動成長的因素包括成本效益、專注於核心競爭力、全球化和擴張、合規和風險管理、擴充性和靈活性,以及對員工體驗的關注。
預計未來幾年,人力資源外包(HRO)和業務流程外包(BPO)市場規模將保持強勁成長,到2029年將達到1,330.5億美元,年複合成長率(CAGR)為5.3%。預測期內的成長主要受員工社會福利計畫、資料安全和隱私問題、策略性人力資源規劃、遠距辦公支援、人力資源敏捷性以及全球人才管理等因素的驅動。預測期內的關鍵趨勢包括技術整合和自動化、注重員工體驗、靈活的服務交付模式、數位轉型以及敏捷的人力資源管理。
人力資源外包(HRO)/業務流程外包(BPO)是指企業將其人力資源職能外包給第三方公司。企業採用這種外包策略是為了降低成本,並使內部人力資源專家能夠專注於更具策略性的專案。
人力資源外包業務流程外包 (HRO BPO) 的主要類型包括專業雇主組織 (PEO) 和行政服務組織 (ASO)。 PEO(專業雇主組織)是一種提供全方位服務的共同僱用型人力資源外包模式。 HRO BPO 包含的各種服務包括專業外包 (PO)、業務流程外包 (BAO)、多進程人力資源外包 (MPHRO) 和招募流程外包 (RPO)。這些服務應用於各個行業,包括銀行、金融服務和保險 (BFSI)、醫療保健、資訊科技 (IT)、飯店和零售業。
美國在2025年春季突然提高關稅及其引發的貿易摩擦,對資訊科技產業,特別是硬體製造、資料基礎設施和軟體部署領域,產生了重大影響。進口半導體、電路基板和網路設備的關稅上漲,推高了高科技公司、雲端服務供應商和資料中心的生產和營運成本。在全球範圍內採購筆記型電腦、伺服器和消費電子產品零件的公司,面臨更長的前置作業時間和價格壓力。同時,對專用軟體徵收的關稅以及主要國際市場的報復性措施,擾亂了全球IT供應鏈,並降低了海外對美國製造技術的需求。為了應對這些挑戰,該產業正在加大對國內晶片生產的投資,擴大供應商網路,並利用人工智慧驅動的自動化技術來增強韌性,更有效地控制成本。
本研究報告是商業研究公司(The Business Research Company)全新系列報告的一部分,提供人力資源外包(HRO)業務流程外包(BPO)市場統計數據,例如全球市場規模、區域佔有率、HRO BPO市場佔有率競爭對手、詳細的HRO BPO市場細分、市場趨勢和商業機會,為您提供在HRO BPO市場佔有率上取得成功所需的數據。本HRO BPO市場研究報告對該行業的現狀和未來發展趨勢進行了詳細分析,為您提供所需的一切觀點。
未來五年5.3%的成長率預測較我們先前的預測略微下調了0.2%。這一下調主要歸因於美國與其他國家之間的關稅影響。依賴遠端交付工具和協作平台的業務流程外包服務供應商可能會因國際採購的軟體授權和雲端基礎設施的關稅而面臨營運效率下降的風險。此外,由於相互關稅以及貿易緊張局勢和限制加劇對全球經濟和貿易的負面影響,這種影響也將更加廣泛。
預計未來雲端基礎服務的日益普及將推動人力資源外包(HRO)業務流程外包(BPO)市場的成長。雲端服務涵蓋由外部供應商託管並在線上提供給客戶的硬體、軟體和平台。雲端基礎的人力資源系統可以管理求職者、搜尋履歷、產生報告、薪資核算、追蹤績效考核並儲存員工資料。這些系統有助於消除企業核心人力資源職能通常涉及的大量紙本工作。因此,雲端基礎服務的整合預計將會增加,從而推動對HRO BPO服務的需求。例如,根據美國的市場情報、諮詢服務和資訊技術領域活動提供商國際數據公司(IDC)的報告,2022年用於雲端部署(包括專用和共用環境)的運算和儲存基礎設施支出將達到183億美元,年成長17.2%。此外,專用雲端基礎設施的支出將達到59億美元,年增20.5%。值得注意的是,47.8%的客製化雲端基礎設施建構於客戶本地。因此,雲端基礎服務的日益整合正在推動人力資源外包業務流程外包(HRO BPO)市場的成長。
員工對工作與生活平衡和靈活性的需求預計將推動人力資源外包(HRO)業務流程外包(BPO)市場的成長。工作與生活平衡和靈活性指的是員工有效管理個人和職業責任的能力,使他們能夠在履行工作義務的同時,保持個人生活的健康平衡。 HRO BPO 服務提供者在促進工作與生活平衡和靈活性方面發揮關鍵作用,他們透過制定和實施相關政策、鼓勵開放式溝通、提供培訓以及將工作與生活平衡納入績效評估等方式來實現這一目標。例如,美國線上平台 FlexJobs Corporation 進行的 2022 年職業脈搏調查顯示,在 4000 名受訪者中,63% 的人更傾向於改善工作與生活平衡而非提高薪資,而只有 31% 的人會選擇提高薪資。 FlexJobs Corporation 致力於為尋求靈活工作機會的專業人士提供服務。因此,員工對工作與生活平衡和靈活性的日益成長的需求正在推動 HRO BPO 市場的成長。
人力資源外包(HRO)業務流程外包(BPO)市場包括營業單位透過提供就業和員工諮詢服務、員工時間管理服務及其他相關服務所獲得的收入。市場價值還包括服務供應商銷售的或包含在服務產品中的相關商品的價值。僅包括在企業間交易或銷售給最終消費者的商品和服務。
Human Resource Outsourcing (HRO) BPO is a practice where an organization outsources its human resources functions to a third-party company. This outsourcing strategy is employed by companies to reduce costs and allow their in-house HR specialists to focus on more strategic initiatives.
The main types of HRO BPO include Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). A PEO, or professional employer organization, represents a full-service co-employment human resource outsourcing model. Various services within HRO BPO include Professional Outsourcing (PO), Business Process Outsourcing (BAO), Multi-Process Human Resources Outsourcing (MPHRO), and Recruitment Process Outsourcing (RPO). These services find applications in various industries such as banking, financial services and insurance (BFSI), healthcare, information technology (IT), hospitality, retail, and others.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.
The HRO BPO market research report is one of a series of new reports from The Business Research Company that provides HRO BPO market statistics, including HRO BPO industry global market size, regional shares, competitors with HRO BPO market share, detailed HRO BPO market segments, market trends, and opportunities, and any further data you may need to thrive in the HRO BPO industry. This HRO BPO market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The hro bpo market size has grown steadily in recent years. It will grow from $103.79 billion in 2024 to $108.29 billion in 2025 at a compound annual growth rate (CAGR) of 4.3%. The growth in the historic period can be attributed to cost efficiency, focus on core competencies, globalization and expansion, compliance and risk management, scalability and flexibility, focus on employee experience.
The hro bpo market size is expected to see strong growth in the next few years. It will grow to $133.05 billion in 2029 at a compound annual growth rate (CAGR) of 5.3%. The growth in the forecast period can be attributed to employee well-being programs, data security and privacy concerns, strategic workforce planning, remote work support, agility in hr operations, global talent management. Major trends in the forecast period include technology integration and automation, focus on employee experience, flexible service delivery models, digital transformation, agile workforce management.
The forecast of 5.3% growth over the next five years reflects a slight reduction of 0.2% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. Business process outsourcing providers dependent on remote delivery tools and collaboration platforms may see operational inefficiencies due to tariffs on software licenses and cloud infrastructure sourced internationally. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The increasing adoption of cloud-based services is anticipated to drive the growth of the HRO BPO market in the future. Cloud services encompass hardware, software, or platforms hosted by external providers and made available to customers online. A cloud-based HR system is utilized to manage applicants, search resumes, generate reports, calculate payroll, track performance reviews, and store employee data. This system helps eliminate the extensive paperwork typically associated with a company's core HR functions. Consequently, the rising integration of cloud-based services is expected to elevate the demand for HRO BPO services. For instance, a report by the International Data Corporation, a US-based provider of market intelligence, advisory services, and events for the information technology sector, noted that in 2022, spending on compute and storage infrastructure for cloud deployments, including both dedicated and shared environments, rose by 17.2% year over year, reaching $18.3 billion in the first quarter of 2022. Additionally, spending on dedicated cloud infrastructure increased by 20.5% from the same quarter the previous year, totaling $5.9 billion in Q2. Notably, 47.8% of the customized cloud infrastructure was established on customer premises. Therefore, the growing integration of cloud-based services is fueling the growth of the HRO BPO market.
The rising demand for work-life balance and flexibility from employees is projected to drive the growth of the HRO BPO market. Work-life balance and flexibility involve employees' ability to effectively manage their personal and professional responsibilities, enabling them to fulfill work obligations while maintaining a healthy equilibrium in their personal lives. HRO BPO providers play a crucial role in promoting work-life balance and flexibility by developing and implementing relevant policies, encouraging open communication, providing training, and incorporating work-life balance factors into performance evaluations. For example, the 2022 Career Pulse Survey conducted by FlexJobs Corporation, a US-based online platform for professionals seeking flexible job opportunities, revealed that 63% of the 4,000 respondents preferred improved work-life balance over higher pay, while only 31% would opt for better pay instead of work-life balance. Thus, the growing demand for work-life balance and flexibility from the workforce is propelling the growth of the HRO BPO market.
Major companies in the HRO BPO market are concentrating on developing innovative solutions, such as affordable HR and payroll management, to improve operational efficiency, lower costs, and streamline HR functions. Affordable HR and payroll management involves strategies and solutions that enhance the management of human resources and payroll operations while keeping expenses to a minimum. For example, in December 2023, Namely, a US-based software firm, introduced Namely Now, a budget-friendly HR and payroll management package designed specifically for small and midsized businesses. This platform provides a comprehensive range of features, including payroll processing, benefits administration, and analytics, all available through an easy-to-use mobile app. With a quick implementation timeline of approximately three weeks and 24/7 live support, Namely Now is designed to enable businesses to efficiently streamline their HR functions.
Major companies in the HRO BPO market are concentrating on developing sophisticated HRO BPO services to achieve a competitive edge. Advanced HRO (Human Resources Outsourcing) BPO (Business Process Outsourcing) services involve innovative solutions that enhance and streamline HR functions through technology-driven processes, ensuring effective talent management, payroll, and compliance. For example, in January 2023, LiquidX Inc., a US-based provider of financial technology solutions, collaborated with Broadridge Financial Solutions, a US-based fintech company, to create InBlock TradeOps, a business process outsourcing (BPO) service. HRO BPO providers can leverage InBlock TradeOps to automate and optimize payroll processes for their clients. This service integrates Broadridge's outsourcing capabilities with LiquidX's technology, offering back and middle office solutions for the trade finance sector. As the first comprehensive solution focused on lending and investing in this credit asset class, valued in the trillions of dollars, InBlock TradeOps eliminates all operational barriers.
In March 2022, G&A Partners acquired Employer Advantage, a move that enhances G&A Partners' HR outsourcing and administrative services. The acquisition is expected to facilitate a seamless transition by retaining Employer Advantage's leadership team and entire staff. Employer Advantage is known for providing comprehensive human resource services in the United States.
Major companies operating in the HRO BPO market include Cielo Inc., International Business Machines Corporation, Mercer LLC, CGI Inc., Paychex Inc., Infosys Limited, Ceridian HCM Inc., HR Service Inc., General Outsourcing Co. Ltd., Aon PLC, Adecco Group, Automatic Data Processing Inc., Capita plc, Ultimate Kronos Group, Accenture PLC, Equifax Inc., Kronos Inc., NGA Human Resources, Randstad NV, Alight Solutions LLC, HCL Technologies Ltd., NorthgateArinso Inc., Wipro Limited, Genpact Limited, Zalaris ASA.
North America was the largest region in the HRO BPO market in 2024. The regions covered in the hro bpo market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
The countries covered in the hro bpo market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The human resource outsourcing (HRO) BPO market includes revenues earned by entities by providing hiring and employee counseling services, employee time tracking services, and other related services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
HRO BPO Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on hro bpo market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for hro bpo ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The hro bpo market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.