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市場調查報告書
商品編碼
1840370

2025年全球語音分析市場報告

Speech Analytics Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10個工作天內

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簡介目錄

近年來，語音分析市場發展迅速，預計將從2024年的31.1億美元成長到2025年的37.8億美元，複合年成長率達21.7%。這段期間的成長主要得益於以下因素：先進語音辨識技術的應用、語音分析在提升客戶服務的應用、語音分析在客服中心的應用、語音生物辨識技術在身分驗證和安全方面的興起，以及對合規性和監管要求的日益重視。

預計未來幾年語音分析市場將呈指數級成長，到2029年市場規模將達到95.4億美元，複合年成長率（CAGR）高達26.0%。預測期內的成長主要受以下因素驅動：語音分析在多通路客戶參與中的應用擴展；語音分析在預測分析中用於商業洞察；語音分析在員工培訓和績效評估中的應用日益廣泛；對即時語音分析的重視，以實現即時行動；以及語音分析中情感和情緒分析的應用。預測期內的關鍵趨勢包括：語音分析與人工智慧（AI）和機器學習（ML）的融合；語音分析與虛擬助理和聊天機器人的整合；雲端基礎語音分析解決方案的普及；對社群媒體監控中語音分析的重視；以及產業專用的語音分析應用的開發。

語音分析利用語音辨識軟體分析語音錄音和客戶撥打客服中心的即時電話，其主要目標是提取有價值的資訊並確保客戶互動品質。

語音分析組件包含解決方案和服務兩方面。語音分析市場中的解決方案包括各種營業單位（例如組織、夥伴關係和自僱）銷售的語音分析解決方案。語音分析解決方案旨在分析對話，主要是在錄音電話通話中進行的對話。語音分析技術將語音轉換為文本，以分析客服人員與客戶的互動。語音分析可以部署為本地部署或雲端解決方案。語音分析解決方案和服務應用於多個領域，包括客戶經驗管理、通話監控和摘要、客服人員績效監控、銷售和行銷管理、風險和合規管理以及情感分析。它們能夠滿足大型企業和中小企業的需求。受益於語音分析解決方案和服務的行業包括銀行、金融服務和保險 (BFSI)、IT 和電信、媒體和娛樂、零售和電子商務、旅遊和酒店、政府和國防以及醫療保健和生命科學。

美國在2025年春季突然提高關稅及其引發的貿易摩擦，對資訊科技產業，特別是硬體製造、資料基礎設施和軟體部署領域，產生了重大影響。進口半導體、電路基板和網路設備的關稅上漲，推高了高科技公司、雲端服務供應商和資料中心的生產和營運成本。在全球範圍內採購筆記型電腦、伺服器和消費電子產品零件的公司，面臨更長的前置作業時間和價格壓力。同時，對專用軟體徵收的關稅以及主要國際市場的報復性措施，擾亂了全球IT供應鏈，並降低了海外對美國製造技術的需求。為了應對這些挑戰，該產業正在加大對國內晶片生產的投資，擴大供應商網路，並利用人工智慧驅動的自動化技術來增強韌性，更有效地控制成本。

這份語音分析市場研究報告是商業研究公司最新系列報告的一部分，提供語音分析市場統計數據，例如全球語音分析行業市場規模、區域佔有率、競爭對手及其市場佔有率、詳細的語音分析市場細分、市場趨勢和商業機會。這份語音分析市場研究報告對該行業的現狀和未來發展趨勢進行了詳細分析，為您提供所需的一切全面資訊。

預測未來五年成長率為26.0%，較我們先前對該市場的預測略微下降0.4%。這一下降主要歸因於美國與其他國家之間的關稅影響。對進口GPU和NLP處理基礎設施徵收的關稅可能會阻礙語音分析平台的即時效能，尤其是在客服中心環境中。此外，相互關稅以及貿易緊張局勢和限制加劇對全球經濟和貿易造成的負面影響也將產生更廣泛的影響。

人工智慧 (AI) 的日益普及預計將在未來幾年推動語音分析市場的成長。人工智慧的普及得益於其能夠提高效率、改善決策並自動化各個領域的複雜任務。在語音分析領域，人工智慧透過使用先進的自然語言處理和機器學習演算法來增強其功能，從而實現更準確的轉錄、即時分析以及對客戶情緒、意圖和行為的更深入洞察。例如，美國科技公司國際商業機器公司 (IBM) 在 2022 年 5 月報告稱，全球 35% 的公司將在 2022 年使用人工智慧，比 2021 年成長 4%。此外，2022 年採用人工智慧的組織數量比 2021 年增加了 13%。因此，人工智慧的日益普及正在推動語音分析市場的擴張。

預計電子商務需求的激增將成為語音分析市場成長的關鍵驅動力。由於電子商務涉及線上買賣商品和服務，語音分析透過分析客戶互動和電子商務平台上的行為異常，在識別可疑行為和潛在詐欺活動方面發揮關鍵作用。截至2023年8月，美國人口普查局估計，與2022年同期相比，2023年第二季電子商務比例將達到7.4%。這種強勁的電子商務需求正在顯著推動語音分析市場的擴張。

在語音分析市場，先進技術的應用正成為日益成長的趨勢。該領域的主要企業正致力於開發創新技術解決方案，以提升其市場地位。例如，總部位於美國的跨國科技公司谷歌於2023年11月向銀行和投資公司推出了生成式人工智慧語音分析技術。該技術旨在透過將Google雲端的生成式人工智慧平台Vertex AI與Symphony的語音產品Cloud9整合，來改善對商業通訊（尤其是語音和視訊通話）的追蹤和記錄。

語音分析市場的主要企業正致力於語音分析等技術創新，以期為客戶提供可靠的服務。語音分析包含一系列先進的技術工具，能夠捕捉、轉錄和分析語音對話，旨在提升客服人員的工作效率並簡化客服中心的運作。例如，總部位於印度的通訊解決方案供應商Hodusoft於2024年6月推出了一項全新的語音分析功能，該功能融合了先進的語音辨識技術，使用戶能夠分析對話中的音訊資料。

2024年3月，專注於腦部健康和認知評估的美國醫療技術公司Linus Health完成了對Oral Analytics的收購。此次收購旨在增強Linus Health的認知障礙偵測能力，並將先進的語音分析技術整合到其多模態認知評估平台中。 Oral Analytics是一家總部位於美國的科技公司，專注於臨床級語音分析。

語音分析市場涵蓋了提供利用人工智慧服務（例如轉錄、自然語言處理和語音技術）來理解、分析語音對話並提供洞察的解決方案的企業所產生的收入。語音分析是一種軟體應用程式，它可以轉錄語音通話，並從每次通話中提取深度洞察、趨勢和指標。這些洞察可用於評估客服人員績效、評估客戶體驗，以及追蹤整個組織在所有語音互動中的優勢和劣勢。該市場的價值是“出廠價”，指的是產品製造商或創建者銷售的產品價值，無論銷售對像是其他營業單位（包括下游製造商、經銷商、分銷商和零售商）還是直接銷售給最終客戶。該市場的產品價值還包括產品創建者銷售的任何相關服務。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場：宏觀經濟情景，包括利率、通貨膨脹、地緣政治、貿易戰和關稅，以及新冠疫情及其復甦對市場的影響

第5章 全球成長分析與策略分析框架

  • 全球語音分析：PESTEL 分析（政治、社會、技術、環境、法律因素、促進因素與限制因素）
  • 終端用戶產業分析
  • 全球語音分析市場：成長率分析
  • 全球語音分析市場表現：規模與成長，2019-2024年
  • 全球語音分析市場預測：規模與成長，2024-2029年，2034年
  • 全球語音分析：潛在市場規模 (TAM)

第6章 市場細分

  • 全球語音分析市場按組件、效能和預測分類，2019-2024年、2024-2029年、2034年
  • 解決方案
  • 服務
  • 全球語音分析市場依部署模式分類：效能與預測，2019-2024年、2024-2029、2034年
  • 雲
  • 本地部署
  • 全球語音分析市場依組織規模、績效及預測分類，2019-2024年、2024-2029、2034年
  • 主要企業
  • 小型企業
  • 全球語音分析市場按應用、效能和預測分類，2019-2024年、2024-2029年、2034年
  • 客戶經驗管理
  • 通話監控和摘要
  • 代理性能監控
  • 銷售和行銷管理
  • 風險與合規管理
  • 情緒分析
  • 全球語音分析市場：依產業、績效及預測分類，2019-2024年、2024-2029年、2034年
  • 銀行、金融服務和保險 (BFSI)
  • 資訊科技和通訊
  • 媒體與娛樂
  • 零售與電子商務
  • 旅遊與飯店
  • 政府和國防部
  • 醫療保健和生命科學
  • 其他行業
  • 全球語音分析市場：按解決方案類型、效能和預測進行細分，2019-2024年、2024-2029年、2034年
  • 本地部署解決方案
  • 雲端基礎的解決方案
  • 整合解決方案
  • 全球語音分析市場：按服務類型、效能和預測細分，2019-2024年、2024-2029年、2034年
  • 諮詢服務
  • 實施服務
  • 支援和維護服務

第7章 區域和國家分析

  • 全球語音分析市場：按地區、效能和預測分類，2019-2024年、2024-2029年、2034年
  • 全球語音分析市場：國家、績效及預測，2019-2024年、2024-2029年、2034年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章：澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章：德國市場

第18章：法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章：競爭格局與公司概況

  • 語音分析市場：競爭格局
  • 語音分析市場：公司概況
    • NICE Systems Ltd. Overview, Products and Services, Strategy and Financial Analysis
    • Verint Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Avaya Holdings Corp. Overview, Products and Services, Strategy and Financial Analysis
    • OpenText Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章：其他領先和創新企業

  • Calabrio Inc.
  • Clarabridge Inc.
  • Castel Communications LLC
  • VoiceBase Inc.
  • Google LLC
  • Vonage Holdings Corp.
  • Micro Focus International plc
  • Zoom International SA
  • Almawave SpA
  • Talkdesk Inc.
  • Alvaria Inc.
  • Hewlett Packard Enterprise Company
  • Interactive Intelligence Group Inc.
  • InContact Inc.
  • Clarifai Inc.

第32章 全球市場競爭基準化分析與儀錶板

第33章 重大併購

第34章 近期市場趨勢

第35章：高潛力市場國家、細分市場與策略

  • 2029年語音分析市場：提供新機會的國家
  • 2029年語音分析市場：新興細分市場機會
  • 語音分析市場展望 2029：成長策略
    • 基於市場趨勢的策略
    • 競爭對手策略

第36章附錄

簡介目錄
Product Code: r22156u

Speech analytics involves the utilization of voice recognition software to analyze voice recordings or live calls from customers to contact centers. Its primary purpose is to extract valuable information and ensure quality assurance in customer interactions.

The components of speech analytics encompass both solutions and services. Solutions in the speech analytics market involve the sales of speech analytics solutions by various entities, including organizations, partnerships, and sole proprietors. These solutions are designed to analyze conversations, focusing on the spoken words during recorded phone calls. The technology behind speech analytics organizes the content of agent-customer interactions by converting speech into text. Deployment modes for speech analytics include both on-premises and cloud solutions. Speech analytics solutions and services find applications in various areas, including customer experience management, call monitoring and summarization, agent performance monitoring, sales and marketing management, risk and compliance management, and sentiment analysis. They cater to the needs of both large enterprises and small and medium-sized enterprises (SMEs). Different industry verticals benefiting from speech analytics solutions and services include banking, financial services, and insurance (BFSI), IT and telecom, media and entertainment, retail and eCommerce, travel and hospitality, government and defense, healthcare and life sciences, and other verticals.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The speech analytics market research report is one of a series of new reports from The Business Research Company that provides speech analytics market statistics, including speech analytics industry global market size, regional shares, competitors with a speech analytics market share, detailed speech analytics market segments, market trends and opportunities, and any further data you may need to thrive in the speech analytics industry. This speech analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The speech analytics market size has grown exponentially in recent years. It will grow from $3.11 billion in 2024 to $3.78 billion in 2025 at a compound annual growth rate (CAGR) of 21.7%. The growth in the historic period can be attributed to introduction of advanced speech recognition technologies, adoption of speech analytics for customer service improvement, implementation of speech analytics in call centers, rise of voice biometrics for authentication and security, increasing focus on compliance and regulatory requirements.

The speech analytics market size is expected to see exponential growth in the next few years. It will grow to $9.54 billion in 2029 at a compound annual growth rate (CAGR) of 26.0%. The growth in the forecast period can be attributed to expansion of speech analytics in multichannel customer engagement, adoption of speech analytics in predictive analytics for business insights, growing use of speech analytics in employee training and performance evaluation, emphasis on real-time speech analytics for immediate action, use of emotion and sentiment analysis in speech analytics. Major trends in the forecast period include integration of speech analytics with artificial intelligence (AI) and machine learning (ml), integration of speech analytics in virtual assistants and chatbots, adoption of cloud-based speech analytics solutions, focus on speech analytics for social media monitoring, development of industry-specific speech analytics applications.

The forecast of 26.0% growth over the next five years reflects a modest reduction of 0.4% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. Tariffs on imported GPU and NLP processing infrastructure may hinder the real-time capabilities of speech analytics platforms, especially in call center environments. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The increasing adoption of artificial intelligence (AI) is expected to drive the growth of the speech analytics market in the coming years. AI adoption is rising due to its capacity to boost efficiency, improve decision-making, and automate complex tasks across various sectors. In speech analytics, AI enhances capabilities by enabling more accurate transcription, real-time analysis, and deeper insights into customer sentiment, intent, and behavior using advanced natural language processing and machine learning algorithms. For example, in May 2022, International Business Machines Corporation (IBM), a US-based technology company, reported that 35% of businesses globally used AI in 2022, marking a 4% increase from 2021. Additionally, organizations adopting AI saw a 13% rise in 2022 compared to 2021. Thus, the growing adoption of AI is propelling the expansion of the speech analytics market.

The surging demand in e-commerce is anticipated to be a significant driver for the growth of the speech analytics market. With e-commerce encompassing online buying and selling of goods and services, speech analytics plays a vital role in identifying suspicious activities and potential fraud through the analysis of customer interactions and detection of anomalies in behavior on e-commerce platforms. As of August 2023, the United States Census Bureau reported a 7. 5% increase in e-commerce estimates for the second quarter of 2023 compared to the same period in 2022, with online stores accounting for 15. 4% of all sales. This robust demand in e-commerce is contributing significantly to the expansion of the speech analytics market.

The use of advanced technology is a growing trend in the speech analytics market. Leading companies in the sector are focusing on developing innovative technological solutions to enhance their market position. For example, in November 2023, Google, a US-based multinational technology company, introduced generative AI voice analytics for banks and investment firms. This initiative is designed to improve the tracking and recording of business communications, particularly voice and video calls, by integrating Google Cloud's generative AI platform, Vertex AI, with Symphony's Cloud9 voice product.

Leading companies in the speech analytics market are concentrating on technological innovations, such as voice analytics, to deliver dependable services to their customers. Voice analytics consists of advanced technology tools that capture, transcribe, and analyze spoken conversations, aimed at enhancing agent performance and boosting the efficiency of contact center operations. For example, in June 2024, Hodusoft, an India-based provider of communication solutions, introduced a new speech analytics feature. This feature incorporates advanced speech recognition technology, enabling users to analyze voice data from conversations.

In March 2024, Linus Health, a US-based healthcare technology company focused on brain health and cognitive assessment, completed the acquisition of Aural Analytics. The purpose of this acquisition is to strengthen Linus Health's ability to detect cognitive impairment and incorporate advanced speech analytics into its multimodal cognitive assessment platform. Aural Analytics is a US-based technology company that specializes in clinical-grade speech analytics.

Major companies operating in the speech analytics market include NICE Systems Ltd., Verint Systems Inc., Avaya Holdings Corp., OpenText Corporation, Genesys Telecommunications Laboratories Inc., Calabrio Inc., Clarabridge Inc., Castel Communications LLC, VoiceBase Inc., Google LLC, Vonage Holdings Corp., Micro Focus International plc, Zoom International S. A., Almawave S. p. A., Talkdesk Inc., Alvaria Inc., Hewlett Packard Enterprise Company, Interactive Intelligence Group Inc., InContact Inc., Clarifai Inc., Uniphore Software Systems Pvt. Ltd., Deepgram Inc., Eleos Health Inc., Sonde Health Inc., Aural Analytics Inc., Intelligent Voice Ltd., Phonexia s. r. o., Daisee Pty Ltd, CloudTalk s. r. o., CallTrackingMetrics LLC, SpeechTech Ltd., Batvoice Technologies

North America was the largest region in the speech analytics market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the speech analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the speech analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The speech analytics market includes revenues earned by entities by providing solutions that understand, analyse, and derive insights from a voice conversation by utilising AI services such as transcription, natural language processing, and speech technologies. Speech analytics is a software application that transcribes the voice calls and extracts deep insights, trends, and metrics from each one. These insights are then used to evaluate agent performance, assess customer experience, and track the organization's overall strengths and weaknesses in every voice interaction. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Speech Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on speech analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for speech analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The speech analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Components: Solutions; Services
  • 2) By Deployment Mode: Cloud; On-premises
  • 3) By Organization Size: Large Enterprises; Small And Medium-Sized Enterprises (SMEs)
  • 4) By Applications: Customer Experience Management; Call Monitoring And Summarization; Agent Performance Monitoring; Sales And Marketing Management; Risk And Compliance Management; Sentiment Analysis
  • 5) By Vertical: Banking Finance Services And Insurance (BFSI); IT And Telecom; Media And Entertainment; Retail And eCommerce; Travel And Hospitality; Government And Defense; Healthcare And life sciences; Other Verticals
  • Subsegments:
  • 1) By Solutions: On-Premises Solutions; Cloud-Based Solutions; Integrated Solutions
  • 2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services
  • Companies Mentioned: NICE Systems Ltd.; Verint Systems Inc.; Avaya Holdings Corp.; OpenText Corporation; Genesys Telecommunications Laboratories Inc.; Calabrio Inc.; Clarabridge Inc.; Castel Communications LLC; VoiceBase Inc.; Google LLC; Vonage Holdings Corp.; Micro Focus International plc; Zoom International S. A.; Almawave S. p. A.; Talkdesk Inc.; Alvaria Inc.; Hewlett Packard Enterprise Company; Interactive Intelligence Group Inc.; InContact Inc.; Clarifai Inc.; Uniphore Software Systems Pvt. Ltd.; Deepgram Inc.; Eleos Health Inc.; Sonde Health Inc.; Aural Analytics Inc.; Intelligent Voice Ltd.; Phonexia s. r. o.; Daisee Pty Ltd; CloudTalk s. r. o.; CallTrackingMetrics LLC; SpeechTech Ltd.; Batvoice Technologies
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Speech Analytics Market Characteristics

3. Speech Analytics Market Trends And Strategies

4. Speech Analytics Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Speech Analytics Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Speech Analytics PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Speech Analytics Market Growth Rate Analysis
  • 5.4. Global Speech Analytics Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Speech Analytics Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Speech Analytics Total Addressable Market (TAM)

6. Speech Analytics Market Segmentation

  • 6.1. Global Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Solutions
  • Services
  • 6.2. Global Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • On-Premises
  • 6.3. Global Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Large enterprises
  • Small and Medium-Sized Enterprises (SMEs)
  • 6.4. Global Speech Analytics Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Customer Experience Management
  • Call Monitoring and Summarization
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Risk and Compliance Management
  • Sentiment Analysis
  • 6.5. Global Speech Analytics Market, Segmentation By Verticals, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Banking Finance Services and Insurance (BFSI)
  • IT and Telecom
  • Media and Entertainment
  • Retail and eCommerce
  • Travel and Hospitality
  • Government and Defence
  • Healthcare and life sciences
  • Other Verticals
  • 6.6. Global Speech Analytics Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • On-Premises Solutions
  • Cloud-Based Solutions
  • Integrated Solutions
  • 6.7. Global Speech Analytics Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Consulting Services
  • Implementation Services
  • Support And Maintenance Services

7. Speech Analytics Market Regional And Country Analysis

  • 7.1. Global Speech Analytics Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Speech Analytics Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Speech Analytics Market

  • 8.1. Asia-Pacific Speech Analytics Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Speech Analytics Market

  • 9.1. China Speech Analytics Market Overview
  • 9.2. China Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Speech Analytics Market

  • 10.1. India Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Speech Analytics Market

  • 11.1. Japan Speech Analytics Market Overview
  • 11.2. Japan Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Speech Analytics Market

  • 12.1. Australia Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Speech Analytics Market

  • 13.1. Indonesia Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Speech Analytics Market

  • 14.1. South Korea Speech Analytics Market Overview
  • 14.2. South Korea Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Speech Analytics Market

  • 15.1. Western Europe Speech Analytics Market Overview
  • 15.2. Western Europe Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Speech Analytics Market

  • 16.1. UK Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Speech Analytics Market

  • 17.1. Germany Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Speech Analytics Market

  • 18.1. France Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Speech Analytics Market

  • 19.1. Italy Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Speech Analytics Market

  • 20.1. Spain Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Speech Analytics Market

  • 21.1. Eastern Europe Speech Analytics Market Overview
  • 21.2. Eastern Europe Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Speech Analytics Market

  • 22.1. Russia Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Speech Analytics Market

  • 23.1. North America Speech Analytics Market Overview
  • 23.2. North America Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Speech Analytics Market

  • 24.1. USA Speech Analytics Market Overview
  • 24.2. USA Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Speech Analytics Market

  • 25.1. Canada Speech Analytics Market Overview
  • 25.2. Canada Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Speech Analytics Market

  • 26.1. South America Speech Analytics Market Overview
  • 26.2. South America Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Speech Analytics Market

  • 27.1. Brazil Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Speech Analytics Market

  • 28.1. Middle East Speech Analytics Market Overview
  • 28.2. Middle East Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Speech Analytics Market

  • 29.1. Africa Speech Analytics Market Overview
  • 29.2. Africa Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Speech Analytics Market Competitive Landscape And Company Profiles

  • 30.1. Speech Analytics Market Competitive Landscape
  • 30.2. Speech Analytics Market Company Profiles
    • 30.2.1. NICE Systems Ltd. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Verint Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Avaya Holdings Corp. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. OpenText Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Genesys Telecommunications Laboratories Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Speech Analytics Market Other Major And Innovative Companies

  • 31.1. Calabrio Inc.
  • 31.2. Clarabridge Inc.
  • 31.3. Castel Communications LLC
  • 31.4. VoiceBase Inc.
  • 31.5. Google LLC
  • 31.6. Vonage Holdings Corp.
  • 31.7. Micro Focus International plc
  • 31.8. Zoom International S.A.
  • 31.9. Almawave S.p.A.
  • 31.10. Talkdesk Inc.
  • 31.11. Alvaria Inc.
  • 31.12. Hewlett Packard Enterprise Company
  • 31.13. Interactive Intelligence Group Inc.
  • 31.14. InContact Inc.
  • 31.15. Clarifai Inc.

32. Global Speech Analytics Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Speech Analytics Market

34. Recent Developments In The Speech Analytics Market

35. Speech Analytics Market High Potential Countries, Segments and Strategies

  • 35.1 Speech Analytics Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Speech Analytics Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Speech Analytics Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer