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市場調查報告書
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1840168

2025年全球客服中心AI市場報告

Call Center AI Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10個工作天內

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簡介目錄

近年來，客服中心人工智慧市場快速擴張，市場規模從2024年的26.5億美元成長到2025年的32.5億美元，複合年成長率達22.9%。這段歷史時期的成長動力源自於客戶體驗的提升、客戶期望的提升、客戶互動的增加、成本效率的需求以及與現有系統的整合。

預計未來幾年，客服中心人工智慧市場將呈指數級成長，到2029年將達到85.9億美元，複合年成長率為27.5%。預測期內的成長歸因於虛擬助理和聊天機器人、用於自然語言偏好的對話式人工智慧、用於身份驗證的語音生物識別技術、持續學習和自適應技術、增強的呼叫分析和報告以及與CRM系統的整合等技術的日益普及。

客服中心AI是指幫助公司使用自訂語音將虛擬客服人員分配到客戶支援任務的軟體。 AI可以提高客服負責人的工作效率，並支持引人入勝、令人愉悅的對話。

客服中心人工智慧的主要類型包括運算平台、解決方案和服務。計算平台是軟體運作的環境。它是運行電腦程式碼的底層軟體，例如硬體、作業系統 (OS)，甚至是 Web 瀏覽器和相關的應用程式介面 (API)。客服中心人工智慧以雲端和本地模式部署在各行各業，包括銀行、金融服務和保險 (BFSI)、零售和電子商務、電信、醫療保健、媒體和娛樂以及旅遊和酒店業。

2025年春季美國突然提高關稅以及由此引發的貿易摩擦對資訊科技產業產生了重大影響，尤其是硬體製造、資料基礎設施和軟體部署。對進口半導體、電路基板和網路設備徵收更高的關稅，並推高了高科技公司、雲端服務供應商和資料中心的生產和營運成本。在全球範圍內採購筆記型電腦、伺服器和消費電子產品零件的公司面臨更長的前置作業時間和價格壓力。同時，對專業軟體徵收的關稅以及主要國際市場的報復性措施擾亂了全球IT供應鏈，減少了海外對美國製造技術的需求。作為應對措施，該行業正在增加對國內晶片生產的投資，擴大供應商網路，並利用人工智慧驅動的自動化來提高彈性並更有效地管理成本。

客服中心AI市場研究報告是商業研究公司最新報告系列的一部分，該系列提供客服中心客服中心AI市場統計數據，例如全球市場規模、區域佔有率、競爭對手的市場佔有率、詳細的客服中心客服中心細分市場、市場趨勢以及呼叫中心AI行業的商機。本客服中心AI市場研究報告對該行業的現狀和未來趨勢進行了詳細分析，為您提供所需的全方位觀點。

我們預測未來五年該市場將成長27.5%，較我們先前對該市場的預測略有下降0.3%。這一下降主要源自於美國與其他國家之間關稅的影響。關稅影響了先進NLP（自然語言處理）晶片和GPU的進口，尤其是來自中國和韓國的進口，這將限制美國人工智慧驅動客服中心平台的創新，從而使該行業面臨風險。此外，由於互惠關稅以及貿易緊張局勢和限制措施加劇對全球經濟和貿易的負面影響，其影響也將更加廣泛。

對基於人工智慧的智慧虛擬助理和聊天機器人日益成長的需求推動了客服中心人工智慧市場的成長。基於人工智慧的智慧虛擬助理和聊天機器人提供增強的客戶支援服務，為客戶提供巨大的機會和更好的溝通。 COVID-10 疫情導致各地區和部門客戶服務中心的呼叫量急劇增加。為確保呼叫者獲得一次呼叫解決，客服中心正在部署聊天機器人、人工智慧和自然語言處理等自動化技術。他們還幫助客戶規劃和實施體驗，以減少電話、電子郵件和聊天。例如，根據提供機器學習和巨量資料資訊的美國論壇 RT Insights 的數據，到 2022 年底，1.23 億美國成年人（佔總人口的 47%）每月將至少使用一次聊天機器人和虛擬助理形式的對話式人工智慧。對基於人工智慧的智慧虛擬助理和聊天機器人日益成長的需求正在推動客服中心人工智慧市場的成長。

未來，提升客戶體驗的需求將推動客服中心AI市場的成長。客戶經驗是指客戶在與公司產品、服務和品牌互動時的整體感知和滿意度。客服中心AI正透過自動化任務、提供個人化支援和提高效率來改善客戶體驗，從而實現更快、更準確的回應和更高的滿意度。例如，根據美國軟體即服務 (SaaS) 產品供應商 Zendesk 於 2023 年 1 月發布的《Zendesk 客戶體驗趨勢報告 2022》，60% 的企業領導者認為提供卓越的客戶服務可以提高客戶維繫，64% 的企業領導者認為這會對成長產生正面影響。因此，提升客戶體驗的需求將促進客服中心AI市場的成長。

技術進步是推動客服中心人工智慧市場發展的關鍵趨勢。新技術的引入將推動市場成長並提升客戶體驗。例如，2024年9月，總部位於美國的Kore.ai Inc.宣布推出Kore.ai XO Automation和Kore.ai Contact Center AI，這將提升企業的人工智慧能力並簡化客戶互動。這些解決方案將透過先進的生成式人工智慧功能，實現跨通路客戶互動的自動化，並提高營運效率和客戶滿意度，從而顯著造福企業。此外，它們還將透過即時指導和自動化任務管理，簡化座席支援流程。

客服中心人工智慧市場涵蓋提供對話式人工智慧和聊天機器人服務、主動對話式人工智慧、互動式語音應答 (IVR) 知識管理和自助服務分析的營業單位所獲得的收益。市場價值包括服務供應商銷售或包含在其服務產品中的相關產品的價值。僅包括營業單位之間交易或銷售給最終消費者的商品和服務。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場：宏觀經濟情景，包括利率、通膨、地緣政治、貿易戰和關稅，以及新冠疫情和復甦對市場的影響

第5章 全球成長分析與策略分析框架

  • 全球客服中心人工智慧：PESTEL分析（政治、社會、科技、環境、法律因素、促進因素和限制因素）
  • 最終用途產業分析
  • 全球客服中心人工智慧市場：成長率分析
  • 全球客服中心人工智慧市場表現：規模與成長，2019-2024
  • 全球客服中心人工智慧市場預測：規模與成長，2024-2029 年，2034 年
  • 全球客服中心人工智慧：總潛在市場（TAM）

第6章 市場細分

  • 全球客服中心人工智慧市場：按組件、實際結果和預測，2019-2024 年、2024-2029 年、2034 年
  • 電腦平台
  • 解決方案
  • 服務
  • 全球客服中心人工智慧市場：按部署類型、績效和預測，2019-2024 年、2024-2029 年、2034 年
  • 雲
  • 本地部署
  • 全球客服中心人工智慧市場：依產業、績效及預測，2019-2024 年、2024-2029 年、2034 年
  • 銀行、金融服務和保險（BFSI）
  • 零售與電子商務
  • 通訊
  • 衛生保健
  • 媒體和娛樂
  • 旅遊與飯店
  • 其他行業
  • 全球客服中心人工智慧市場：按電腦平台（類型）細分，實際及預測，2019-2024 年、2024-2029 年、2034 年
  • 人工智慧客服中心軟體
  • 語音辨識與自然語言處理（NLP）平台
  • 機器學習框架
  • 全球客服中心人工智慧市場：按解決方案類型、效能和預測細分，2019-2024 年、2024-2029 年、2034 年
  • 智慧虛擬助理（IVA）
  • 預測分析解決方案
  • 全通路客戶經驗解決方案
  • 人力資源最佳化解決方案
  • 全球客服中心人工智慧市場：按服務類型、績效和預測細分，2019-2024 年、2024-2029 年、2034 年
  • 諮詢服務
  • 整合和部署服務
  • 支援和維護服務
  • 培訓和教育服務

第7章 區域和國家分析

  • 全球客服中心人工智慧市場：按地區、績效及預測，2019-2024 年、2024-2029 年、2034 年
  • 全球客服中心人工智慧市場：依國家、表現及預測，2019-2024 年、2024-2029 年、2034 年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章：澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章：西歐市場

第16章英國市場

第17章：德國市場

第18章：法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章：競爭格局與公司概況

  • 客服中心人工智慧市場：競爭格局
  • 客服中心人工智慧市場：公司簡介
    • IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Microsoft Corporation Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
    • SAP SE Overview, Products and Services, Strategy and Financial Analysis

第31章：其他領先和創新企業

  • Google LLC
  • Avaya Holdings Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • Zendesk Inc.
  • EdgeVerve Systems Ltd.
  • Pypestream
  • Avaamo Technologies Pvt. Ltd.
  • Jio Haptik Technologies Ltd.
  • Amazon Web Services
  • Genesys Telecommunications Laboratories Inc.
  • Verint Systems Inc.
  • Salesforce Inc.
  • Twilio Inc.
  • Five9 Inc.

第 32 章全球市場競爭基準化分析與儀表板

第33章 重大併購

第34章近期市場趨勢

第 35 章：高潛力市場國家、細分市場與策略

  • 2029 年客服中心AI 市場：提供新機會的國家
  • 2029 年客服中心AI 市場：細分領域帶來新機會
  • 2029 年客服中心AI 市場：成長策略
    • 基於市場趨勢的策略
    • 競爭對手策略

第36章 附錄

簡介目錄
Product Code: r21186u

The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.

The main types of call center AI are computer platforms, solutions, and services. A computing platform is an environment in which software is run. It might be the hardware or the operating system (OS), even a web browser and related application programming interfaces, or other underlying software, on which a computer code runs. Call center AI is deployed on cloud and on-premises modes that are used by various industries such as banking, financial services, and insurance (BFSI), retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and other industries.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The call center AI market research report is one of a series of new reports from The Business Research Company that provides call center ai market statistics, including call center AI industry global market size, regional shares, competitors with a call center AI market share, detailed call center ai market segments, market trends and opportunities, and any further data you may need to thrive in the call center AI industry. This call center AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center ai market size has grown exponentially in recent years. It will grow from $2.65 billion in 2024 to $3.25 billion in 2025 at a compound annual growth rate (CAGR) of 22.9%. The growth in the historic period can be attributed to customer experience improvement, rise in customer expectations, growing volume of customer interactions, cost efficiency imperative, integration with existing systems.

The call center ai market size is expected to see exponential growth in the next few years. It will grow to $8.59 billion in 2029 at a compound annual growth rate (CAGR) of 27.5%. The growth in the forecast period can be attributed to personalization of customer interactions, enhanced sentiment analysis, focus on accessibility features, evolving customer communication preferences, multi-channel support. Major trends in the forecast period include increased adoption of virtual assistants and chatbots, conversational ai for natural language processing, voice biometrics for authentication, continuous learning and adaptability, enhanced call analytics and reporting, integration with CRM systems.

The forecast of 27.5% growth over the next five years reflects a modest reduction of 0.3% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. This sector is at risk due to tariffs impacting the import of advanced NLP (natural language processing) chips and GPUs, especially from China and South Korea, thereby constraining innovation in U.S.-based AI-driven call center platforms. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the call center AI market growth.

The increasing demand for enhanced customer experience will propel the growth of the call center AI market going forward. Customer experience refers to the overall perception and satisfaction a customer has when interacting with a company's products, services, and brand throughout their journey. Call center AI is used to customer experience by automating tasks, providing personalized support, and improving efficiency, resulting in faster, more accurate responses and higher satisfaction levels. For instance, in January 2023, according to the Zendesk Customer Experience Trends Report 2022, a US-based provider of software-as-a-service products, 60% of business owners believe that providing good customer service encourages client retention, and 64% believe it has a positive effect on growth. Therefore, the increasing demand for enhanced customer experience will contribute to the growth of the call center AI market.

Technological advancement is a significant trend gaining traction in the call center AI market. The introduction of new technologies fosters market growth and enhances client experiences. For example, in September 2024, Kore.ai Inc., a US-based company, launched Kore.ai XO Automation and Kore.ai Contact Center AI to improve enterprise AI capabilities and streamline customer interactions. These solutions offer substantial benefits by allowing businesses to automate customer interactions across various channels, enhancing operational efficiency and customer satisfaction through advanced generative AI capabilities. Additionally, they streamline agent support with real-time guidance and automated task management.

Major companies operating in the call center AI market focus on product innovation, such as AI chat services, to enhance customer interactions and optimize operational efficiency. AI chat service refers to the use of artificial intelligence-powered chatbots and virtual agents to engage with customers and provide automated, text-based support. For instance, in January 2023, SoftBank Corp., a Japan-based telecom and IT operator company, launched the AI Chat service for internal use. It is introduced for internal use, so all SoftBank employees can utilize generative AI for their work more proactively and safely in a secure environment. SoftBank employees will be able to fully utilize this AI service in a safe environment so they can perform their existing tasks better and boost their efficiency and productivity by, such as creating documents and making translations.

In October 2023, Salesforce Inc., a US-based cloud software company that offers tools to help businesses connect with their customers, acquired Airkit, Inc. for an undisclosed amount. The acquisition aims to incorporate AI-driven customer engagement tools into Salesforce's Service Cloud platform, allowing businesses to provide flexible, automated support across multiple channels, including chat, SMS, and voice. Airkit, Inc., a US-based software company, utilizes AI to enhance call center operations, facilitating quicker responses and more personalized customer experiences.

Major companies operating in the call center ai market include IBM Corporation, Microsoft Corporation Inc., Oracle Corporation,Amazon Web Services Inc.,SAP SE, Google LLC,Avaya Holdings Corp.,NICE Ltd., Nuance Communications Inc.,Zendesk Inc., EdgeVerve Systems Ltd., Pypestream,Avaamo Technologies Pvt. Ltd., Jio Haptik Technologies Ltd.,Amazon Web Services, Genesys Telecommunications Laboratories Inc.,Verint Systems Inc.,Salesforce Inc.,Twilio Inc.,Five9 Inc.,Talkdesk Inc.,Alvaria Inc.,Pegasystems Inc.,Freshworks Inc.,ujet. cx,Sharpen Technologies Inc.,LivePerson Inc.,Inference Solutions Pty Ltd,Ada Support Inc.

North America was the largest region in the call center AI market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center ai market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The call center AI market includes revenues earned by entities by providing conversational AI and chatbots services, proactive conversational AI, interactive voice response (IVR) knowledge management, self-service analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Call Center AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for call center ai ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The call center ai market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Component: Computer Platforms; Solutions; Services
  • 2) By Deployment Type: Cloud; On-Premise
  • 3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel And Hospitality; Other Industries
  • Subsegments:
  • 1) By Computer Platforms: AI-Powered Call Center Software; Voice Recognition And Natural Language Processing (NLP) Platforms; Machine Learning Frameworks
  • 2) By Solutions: Intelligent Virtual Assistants (IVAs); Predictive Analytics Solutions; Omnichannel Customer Experience Solutions; Workforce Optimization Solutions
  • 3) By Services: Consulting Services; Integration And Deployment Services; Support And Maintenance Services; Training And Education Services
  • Companies Mentioned: IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc.;SAP SE; Google LLC;Avaya Holdings Corp.;NICE Ltd.; Nuance Communications Inc.;Zendesk Inc.; EdgeVerve Systems Ltd.; Pypestream;Avaamo Technologies Pvt. Ltd.; Jio Haptik Technologies Ltd.;Amazon Web Services; Genesys Telecommunications Laboratories Inc.;Verint Systems Inc.;Salesforce Inc.;Twilio Inc.;Five9 Inc.;Talkdesk Inc.;Alvaria Inc.;Pegasystems Inc.;Freshworks Inc.;ujet. cx;Sharpen Technologies Inc.;LivePerson Inc.;Inference Solutions Pty Ltd;Ada Support Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Call Center AI Market Characteristics

3. Call Center AI Market Trends And Strategies

4. Call Center AI Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Call Center AI Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Call Center AI PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Call Center AI Market Growth Rate Analysis
  • 5.4. Global Call Center AI Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Call Center AI Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Call Center AI Total Addressable Market (TAM)

6. Call Center AI Market Segmentation

  • 6.1. Global Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Computer Platforms
  • Solutions
  • Services
  • 6.2. Global Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • On-Premise
  • 6.3. Global Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Banking, Financial Services, And Insurance (BFSI)
  • Retail And E-commerce
  • Telecom
  • Healthcare
  • Media And Entertainment
  • Travel And Hospitality
  • Other Industries
  • 6.4. Global Call Center AI Market, Sub-Segmentation Of Computer Platforms, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • AI-Powered Call Center Software
  • Voice Recognition And Natural Language Processing (NLP) Platforms
  • Machine Learning Frameworks
  • 6.5. Global Call Center AI Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Intelligent Virtual Assistants (IVAs)
  • Predictive Analytics Solutions
  • Omnichannel Customer Experience Solutions
  • Workforce Optimization Solutions
  • 6.6. Global Call Center AI Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Consulting Services
  • Integration And Deployment Services
  • Support And Maintenance Services
  • Training And Education Services

7. Call Center AI Market Regional And Country Analysis

  • 7.1. Global Call Center AI Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Call Center AI Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Call Center AI Market

  • 8.1. Asia-Pacific Call Center AI Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Call Center AI Market

  • 9.1. China Call Center AI Market Overview
  • 9.2. China Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Call Center AI Market

  • 10.1. India Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Call Center AI Market

  • 11.1. Japan Call Center AI Market Overview
  • 11.2. Japan Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Call Center AI Market

  • 12.1. Australia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Call Center AI Market

  • 13.1. Indonesia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Call Center AI Market

  • 14.1. South Korea Call Center AI Market Overview
  • 14.2. South Korea Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Call Center AI Market

  • 15.1. Western Europe Call Center AI Market Overview
  • 15.2. Western Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Call Center AI Market

  • 16.1. UK Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Call Center AI Market

  • 17.1. Germany Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Call Center AI Market

  • 18.1. France Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Call Center AI Market

  • 19.1. Italy Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Call Center AI Market

  • 20.1. Spain Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Call Center AI Market

  • 21.1. Eastern Europe Call Center AI Market Overview
  • 21.2. Eastern Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Call Center AI Market

  • 22.1. Russia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Call Center AI Market

  • 23.1. North America Call Center AI Market Overview
  • 23.2. North America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Call Center AI Market

  • 24.1. USA Call Center AI Market Overview
  • 24.2. USA Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Call Center AI Market

  • 25.1. Canada Call Center AI Market Overview
  • 25.2. Canada Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Call Center AI Market

  • 26.1. South America Call Center AI Market Overview
  • 26.2. South America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Call Center AI Market

  • 27.1. Brazil Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Call Center AI Market

  • 28.1. Middle East Call Center AI Market Overview
  • 28.2. Middle East Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Call Center AI Market

  • 29.1. Africa Call Center AI Market Overview
  • 29.2. Africa Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Call Center AI Market Competitive Landscape And Company Profiles

  • 30.1. Call Center AI Market Competitive Landscape
  • 30.2. Call Center AI Market Company Profiles
    • 30.2.1. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Microsoft Corporation Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. SAP SE Overview, Products and Services, Strategy and Financial Analysis

31. Call Center AI Market Other Major And Innovative Companies

  • 31.1. Google LLC
  • 31.2. Avaya Holdings Corp.
  • 31.3. NICE Ltd.
  • 31.4. Nuance Communications Inc.
  • 31.5. Zendesk Inc.
  • 31.6. EdgeVerve Systems Ltd.
  • 31.7. Pypestream
  • 31.8. Avaamo Technologies Pvt. Ltd.
  • 31.9. Jio Haptik Technologies Ltd.
  • 31.10. Amazon Web Services
  • 31.11. Genesys Telecommunications Laboratories Inc.
  • 31.12. Verint Systems Inc.
  • 31.13. Salesforce Inc.
  • 31.14. Twilio Inc.
  • 31.15. Five9 Inc.

32. Global Call Center AI Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Call Center AI Market

34. Recent Developments In The Call Center AI Market

35. Call Center AI Market High Potential Countries, Segments and Strategies

  • 35.1 Call Center AI Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Call Center AI Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Call Center AI Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer