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人工智能

市場調查報告書

商品編碼

1685608

2025-2029年全球客服中心人工智慧（AI）市場

Global call Center Artificial Intelligence (AI) Market 2025-2029

出版日期: 2025年03月13日 | 出版商:

TechNavio | 英文 244 Pages | 訂單完成後即時交付

價格

簡介目錄圖表

預計 2024 年至 2029 年期間客服中心人工智慧 (AI) 市場將成長 84.711 億美元，預測期內複合年成長率為 36.7%。本報告對客服中心人工智慧 (AI) 市場進行了全面分析，包括市場規模、預測、趨勢、成長動力和挑戰，以及涵蓋約 25 家供應商的供應商分析。

它提供了對當前市場情景、最新趨勢和促進因素以及整體市場環境的最新分析。推動市場發展的因素包括：雲端基礎的客服中心的日益普及、對改進 CRM 以有效產生收入的需求，以及對網路自助服務日益成長的需求。

市場覆蓋
基準年	2025
年底	2029
預測期	2025-2029
成長動力	加速度
2025與前一年同期比較	24.5%
複合年成長率	36.7%
增量金額	84.711億美元

研究採用客觀結合一手資料和二手資料的方式進行，其中包括來自業界主要參與者的意見。該報告包括全面的市場規模資料（按地理分析細分）和供應商格局以及對主要企業的分析。報告包括資料和預測資料。

研究指出，整合聊天機器人以縮短週轉時間是推動未來幾年客服中心人工智慧 (AI) 市場成長的關鍵原因之一。此外，即時聊天的日益普及和策略合作夥伴關係的不斷增加將導致市場需求的巨大成長。

地理細分
區域比較
北美：2024-2029 年市場規模及預測
亞太地區：2024-2029 年市場規模及預測
歐洲：2024-2029 年市場規模及預測
南美洲：2024-2029 年市場規模及預測
中東和非洲：2024-2029 年市場規模及預測
德國：2024-2029年市場規模及預測
美國：市場規模及預測（2024-2029）
加拿大：2024-2029 年市場規模及預測
中國：2024-2029年市場規模及預測
印度：2024-2029 年市場規模及預測
巴西：2024-2029 年市場規模及預測
俄羅斯：2024-2029年市場規模及預測
日本：2024-2029 年市場規模及預測
英國：2024-2029 年市場規模及預測
墨西哥：2024-2029 年市場規模及預測
按地區分類的市場機會

第14章促進因素、挑戰、機會與限制因素

市場促進因素
市場挑戰
促進因素和挑戰的影響
市場機會與限制

第15章競爭格局

概述
競爭格局
令人困惑的情況
產業風險

第16章競爭分析

公司簡介
企業排名指數
公司市場定位
Alphabet Inc.
Amazon.com Inc.
Artificial Solutions International AB
Avaamo Inc.
Avaya LLC
Conversica Inc.
Creative Virtual Ltd.
EdgeVerve Systems Ltd.
Inbenta Holdings Inc.
Jio Haptik Technologies Ltd.
Microsoft Corp.
Nuance Communications Inc.
Oracle Corp.
SAP SE
Zendesk Inc.

第17章附錄

簡介目錄圖表

Product Code: IRTNTR71153

The call center artificial intelligence (AI) market is forecasted to grow by USD 8471.1 million during 2024-2029, accelerating at a CAGR of 36.7% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based call centers, necessity to improve CRM for effective revenue generation, and increased demand for web self-service.

Market Scope
Base Year	2025
End Year	2029
Series Year	2025-2029
Growth Momentum	Accelerate
YOY 2025	24.5%
CAGR	36.7%
Incremental Value	$8471.1 mn

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's call center artificial intelligence (AI) market is segmented as below:

By End-user

BFSI
Retail and E-commerce
IT and telecom
Media and entertainment
Others

By Channel

Phone
Chat
Email or text
Social media
Website

By Deployment

On-premises
Cloud

By Source

Large enterprises
SMEs

By Geographical Landscape

North America
APAC
Europe
South America
Middle East and Africa

This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the call center artificial intelligence (AI) market growth during the next few years. Also, growing popularity of live chats and increasing number of strategic alliances will lead to sizable demand in the market.

The report on the call center artificial intelligence (AI) market covers the following areas:

Call Center Artificial Intelligence (AI) Market sizing
Call Center Artificial Intelligence (AI) Market forecast
Call Center Artificial Intelligence (AI) Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center artificial intelligence (AI) market vendors that include Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., Rulai, SAP SE, Talkdesk Inc., and Zendesk Inc.. Also, the call center artificial intelligence (AI) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Market Segmentation by Channel
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by Source
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
- Overview on factors of disruption
2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
3.2 Market characteristics
- Market characteristics analysis
3.3 Value chain analysis
- Value chain analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
- Chart on Global - Market size and forecast 2024-2029 ($ million)
- Data Table on Global - Market size and forecast 2024-2029 ($ million)
- Chart on Global Market: Year-over-year growth 2024-2029 (%)
- Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

5.1 Global Call Center Artificial Intelligence (AI) Market 2019 - 2023
- Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2019 - 2023 ($ million)
5.2 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.3 Channel segment analysis 2019 - 2023
- Historic Market Size - Channel Segment 2019 - 2023 ($ million)
5.4 Deployment segment analysis 2019 - 2023
- Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.5 Source segment analysis 2019 - 2023
- Historic Market Size - Source Segment 2019 - 2023 ($ million)
5.6 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.7 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Qualitative Analysis

6.1 AI Impact on Global Call Center Artificial Intelligence (AI) Market

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by End-user

8.1 Market segments
- Chart on End-user - Market share 2024-2029 (%)
- Data Table on End-user - Market share 2024-2029 (%)
8.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user
8.3 BFSI - Market size and forecast 2024-2029
- Chart on BFSI - Market size and forecast 2024-2029 ($ million)
- Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
- Chart on BFSI - Year-over-year growth 2024-2029 (%)
- Data Table on BFSI - Year-over-year growth 2024-2029 (%)
8.4 Retail and e-commerce - Market size and forecast 2024-2029
- Chart on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
- Data Table on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
- Chart on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
- Data Table on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
8.5 IT and telecom - Market size and forecast 2024-2029
- Chart on IT and telecom - Market size and forecast 2024-2029 ($ million)
- Data Table on IT and telecom - Market size and forecast 2024-2029 ($ million)
- Chart on IT and telecom - Year-over-year growth 2024-2029 (%)
- Data Table on IT and telecom - Year-over-year growth 2024-2029 (%)
8.6 Media and entertainment - Market size and forecast 2024-2029
- Chart on Media and entertainment - Market size and forecast 2024-2029 ($ million)
- Data Table on Media and entertainment - Market size and forecast 2024-2029 ($ million)
- Chart on Media and entertainment - Year-over-year growth 2024-2029 (%)
- Data Table on Media and entertainment - Year-over-year growth 2024-2029 (%)
8.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ million)
- Data Table on Others - Market size and forecast 2024-2029 ($ million)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)
8.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
- Data Table on Market opportunity by End-user ($ million)

9 Market Segmentation by Channel

9.1 Market segments
- Chart on Channel - Market share 2024-2029 (%)
- Data Table on Channel - Market share 2024-2029 (%)
9.2 Comparison by Channel
- Chart on Comparison by Channel
- Data Table on Comparison by Channel
9.3 Phone - Market size and forecast 2024-2029
- Chart on Phone - Market size and forecast 2024-2029 ($ million)
- Data Table on Phone - Market size and forecast 2024-2029 ($ million)
- Chart on Phone - Year-over-year growth 2024-2029 (%)
- Data Table on Phone - Year-over-year growth 2024-2029 (%)
9.4 Chat - Market size and forecast 2024-2029
- Chart on Chat - Market size and forecast 2024-2029 ($ million)
- Data Table on Chat - Market size and forecast 2024-2029 ($ million)
- Chart on Chat - Year-over-year growth 2024-2029 (%)
- Data Table on Chat - Year-over-year growth 2024-2029 (%)
9.5 Email or text - Market size and forecast 2024-2029
- Chart on Email or text - Market size and forecast 2024-2029 ($ million)
- Data Table on Email or text - Market size and forecast 2024-2029 ($ million)
- Chart on Email or text - Year-over-year growth 2024-2029 (%)
- Data Table on Email or text - Year-over-year growth 2024-2029 (%)
9.6 Social media - Market size and forecast 2024-2029
- Chart on Social media - Market size and forecast 2024-2029 ($ million)
- Data Table on Social media - Market size and forecast 2024-2029 ($ million)
- Chart on Social media - Year-over-year growth 2024-2029 (%)
- Data Table on Social media - Year-over-year growth 2024-2029 (%)
9.7 Website - Market size and forecast 2024-2029
- Chart on Website - Market size and forecast 2024-2029 ($ million)
- Data Table on Website - Market size and forecast 2024-2029 ($ million)
- Chart on Website - Year-over-year growth 2024-2029 (%)
- Data Table on Website - Year-over-year growth 2024-2029 (%)
9.8 Market opportunity by Channel
- Market opportunity by Channel ($ million)
- Data Table on Market opportunity by Channel ($ million)

10 Market Segmentation by Deployment

10.1 Market segments
- Chart on Deployment - Market share 2024-2029 (%)
- Data Table on Deployment - Market share 2024-2029 (%)
10.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment
10.3 On-premises - Market size and forecast 2024-2029
- Chart on On-premises - Market size and forecast 2024-2029 ($ million)
- Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
- Chart on On-premises - Year-over-year growth 2024-2029 (%)
- Data Table on On-premises - Year-over-year growth 2024-2029 (%)
10.4 Cloud - Market size and forecast 2024-2029
- Chart on Cloud - Market size and forecast 2024-2029 ($ million)
- Data Table on Cloud - Market size and forecast 2024-2029 ($ million)
- Chart on Cloud - Year-over-year growth 2024-2029 (%)
- Data Table on Cloud - Year-over-year growth 2024-2029 (%)
10.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
- Data Table on Market opportunity by Deployment ($ million)

11 Market Segmentation by Source

11.1 Market segments
- Chart on Source - Market share 2024-2029 (%)
- Data Table on Source - Market share 2024-2029 (%)
11.2 Comparison by Source
- Chart on Comparison by Source
- Data Table on Comparison by Source
11.3 Large enterprises - Market size and forecast 2024-2029
- Chart on Large enterprises - Market size and forecast 2024-2029 ($ million)
- Data Table on Large enterprises - Market size and forecast 2024-2029 ($ million)
- Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
- Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
11.4 SMEs - Market size and forecast 2024-2029
- Chart on SMEs - Market size and forecast 2024-2029 ($ million)
- Data Table on SMEs - Market size and forecast 2024-2029 ($ million)
- Chart on SMEs - Year-over-year growth 2024-2029 (%)
- Data Table on SMEs - Year-over-year growth 2024-2029 (%)
11.5 Market opportunity by Source
- Market opportunity by Source ($ million)
- Data Table on Market opportunity by Source ($ million)

12 Customer Landscape

12.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

13 Geographic Landscape

13.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2024-2029 (%)
- Data Table on Market share By Geographical Landscape 2024-2029 (%)
13.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
13.3 North America - Market size and forecast 2024-2029
- Chart on North America - Market size and forecast 2024-2029 ($ million)
- Data Table on North America - Market size and forecast 2024-2029 ($ million)
- Chart on North America - Year-over-year growth 2024-2029 (%)
- Data Table on North America - Year-over-year growth 2024-2029 (%)
13.4 APAC - Market size and forecast 2024-2029
- Chart on APAC - Market size and forecast 2024-2029 ($ million)
- Data Table on APAC - Market size and forecast 2024-2029 ($ million)
- Chart on APAC - Year-over-year growth 2024-2029 (%)
- Data Table on APAC - Year-over-year growth 2024-2029 (%)
13.5 Europe - Market size and forecast 2024-2029
- Chart on Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Europe - Market size and forecast 2024-2029 ($ million)
- Chart on Europe - Year-over-year growth 2024-2029 (%)
- Data Table on Europe - Year-over-year growth 2024-2029 (%)
13.6 South America - Market size and forecast 2024-2029
- Chart on South America - Market size and forecast 2024-2029 ($ million)
- Data Table on South America - Market size and forecast 2024-2029 ($ million)
- Chart on South America - Year-over-year growth 2024-2029 (%)
- Data Table on South America - Year-over-year growth 2024-2029 (%)
13.7 Middle East and Africa - Market size and forecast 2024-2029
- Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
13.8 Germany - Market size and forecast 2024-2029
- Chart on Germany - Market size and forecast 2024-2029 ($ million)
- Data Table on Germany - Market size and forecast 2024-2029 ($ million)
- Chart on Germany - Year-over-year growth 2024-2029 (%)
- Data Table on Germany - Year-over-year growth 2024-2029 (%)
13.9 US - Market size and forecast 2024-2029
- Chart on US - Market size and forecast 2024-2029 ($ million)
- Data Table on US - Market size and forecast 2024-2029 ($ million)
- Chart on US - Year-over-year growth 2024-2029 (%)
- Data Table on US - Year-over-year growth 2024-2029 (%)
13.10 Canada - Market size and forecast 2024-2029
- Chart on Canada - Market size and forecast 2024-2029 ($ million)
- Data Table on Canada - Market size and forecast 2024-2029 ($ million)
- Chart on Canada - Year-over-year growth 2024-2029 (%)
- Data Table on Canada - Year-over-year growth 2024-2029 (%)
13.11 China - Market size and forecast 2024-2029
- Chart on China - Market size and forecast 2024-2029 ($ million)
- Data Table on China - Market size and forecast 2024-2029 ($ million)
- Chart on China - Year-over-year growth 2024-2029 (%)
- Data Table on China - Year-over-year growth 2024-2029 (%)
13.12 India - Market size and forecast 2024-2029
- Chart on India - Market size and forecast 2024-2029 ($ million)
- Data Table on India - Market size and forecast 2024-2029 ($ million)
- Chart on India - Year-over-year growth 2024-2029 (%)
- Data Table on India - Year-over-year growth 2024-2029 (%)
13.13 Brazil - Market size and forecast 2024-2029
- Chart on Brazil - Market size and forecast 2024-2029 ($ million)
- Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
- Chart on Brazil - Year-over-year growth 2024-2029 (%)
- Data Table on Brazil - Year-over-year growth 2024-2029 (%)
13.14 Russia - Market size and forecast 2024-2029
- Chart on Russia - Market size and forecast 2024-2029 ($ million)
- Data Table on Russia - Market size and forecast 2024-2029 ($ million)
- Chart on Russia - Year-over-year growth 2024-2029 (%)
- Data Table on Russia - Year-over-year growth 2024-2029 (%)
13.15 Japan - Market size and forecast 2024-2029
- Chart on Japan - Market size and forecast 2024-2029 ($ million)
- Data Table on Japan - Market size and forecast 2024-2029 ($ million)
- Chart on Japan - Year-over-year growth 2024-2029 (%)
- Data Table on Japan - Year-over-year growth 2024-2029 (%)
13.16 UK - Market size and forecast 2024-2029
- Chart on UK - Market size and forecast 2024-2029 ($ million)
- Data Table on UK - Market size and forecast 2024-2029 ($ million)
- Chart on UK - Year-over-year growth 2024-2029 (%)
- Data Table on UK - Year-over-year growth 2024-2029 (%)
13.17 Mexico - Market size and forecast 2024-2029
- Chart on Mexico - Market size and forecast 2024-2029 ($ million)
- Data Table on Mexico - Market size and forecast 2024-2029 ($ million)
- Chart on Mexico - Year-over-year growth 2024-2029 (%)
- Data Table on Mexico - Year-over-year growth 2024-2029 (%)
13.18 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ million)
- Data Tables on Market opportunity By Geographical Landscape ($ million)

14 Drivers, Challenges, and Opportunity/Restraints

14.1 Market drivers
14.2 Market challenges
14.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
14.4 Market opportunities/restraints

15 Competitive Landscape

15.1 Overview
15.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
15.3 Landscape disruption
- Overview on factors of disruption
15.4 Industry risks
- Impact of key risks on business

16 Competitive Analysis

16.1 Companies profiled
- Companies covered
16.2 Company ranking index
- Company ranking index
16.3 Market positioning of companies
- Matrix on companies position and classification
16.4 Alphabet Inc.
- Alphabet Inc. - Overview
- Alphabet Inc. - Business segments
- Alphabet Inc. - Key offerings
- Alphabet Inc. - Segment focus
- SWOT
16.5 Amazon.com Inc.
- Amazon.com Inc. - Overview
- Amazon.com Inc. - Business segments
- Amazon.com Inc. - Key news
- Amazon.com Inc. - Key offerings
- Amazon.com Inc. - Segment focus
- SWOT
16.6 Artificial Solutions International AB
- Artificial Solutions International AB - Overview
- Artificial Solutions International AB - Product / Service
- Artificial Solutions International AB - Key offerings
- SWOT
16.7 Avaamo Inc.
- Avaamo Inc. - Overview
- Avaamo Inc. - Product / Service
- Avaamo Inc. - Key offerings
- SWOT
16.8 Avaya LLC
- Avaya LLC - Overview
- Avaya LLC - Product / Service
- Avaya LLC - Key news
- Avaya LLC - Key offerings
- SWOT
16.9 Conversica Inc.
- Conversica Inc. - Overview
- Conversica Inc. - Product / Service
- Conversica Inc. - Key offerings
- SWOT
16.10 Creative Virtual Ltd.
- Creative Virtual Ltd. - Overview
- Creative Virtual Ltd. - Product / Service
- Creative Virtual Ltd. - Key offerings
- SWOT
16.11 EdgeVerve Systems Ltd.
- EdgeVerve Systems Ltd. - Overview
- EdgeVerve Systems Ltd. - Product / Service
- EdgeVerve Systems Ltd. - Key offerings
- SWOT
16.12 Inbenta Holdings Inc.
- Inbenta Holdings Inc. - Overview
- Inbenta Holdings Inc. - Product / Service
- Inbenta Holdings Inc. - Key offerings
- SWOT
16.13 Jio Haptik Technologies Ltd.
- Jio Haptik Technologies Ltd. - Overview
- Jio Haptik Technologies Ltd. - Product / Service
- Jio Haptik Technologies Ltd. - Key offerings
- SWOT
16.14 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
- SWOT
16.15 Nuance Communications Inc.
- Nuance Communications Inc. - Overview
- Nuance Communications Inc. - Product / Service
- Nuance Communications Inc. - Key offerings
- SWOT
16.16 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key news
- Oracle Corp. - Key offerings
- Oracle Corp. - Segment focus
- SWOT
16.17 SAP SE
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key news
- SAP SE - Key offerings
- SAP SE - Segment focus
- SWOT
16.18 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- SWOT

17 Appendix

17.1 Scope of the report
17.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
17.3 Currency conversion rates for US$
- Currency conversion rates for US$
17.4 Research methodology
- Research methodology
17.5 Data procurement
- Information sources
17.6 Data validation
- Data validation
17.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
17.8 Data synthesis
- Data synthesis
17.9 360 degree market analysis
- 360 degree market analysis
17.10 List of abbreviations
- List of abbreviations

簡介目錄圖表

Exhibits:

Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits6: Executive Summary - Chart on Market Segmentation by Channel
Exhibits7: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits8: Executive Summary - Chart on Market Segmentation by Source
Exhibits9: Executive Summary - Chart on Incremental Growth
Exhibits10: Executive Summary - Data Table on Incremental Growth
Exhibits11: Executive Summary - Chart on Company Market Positioning
Exhibits12: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits13: Overview on criticality of inputs and factors of differentiation
Exhibits14: Overview on factors of disruption
Exhibits15: Impact of drivers and challenges in 2024 and 2029
Exhibits16: Parent Market
Exhibits17: Data Table on - Parent Market
Exhibits18: Market characteristics analysis
Exhibits19: Value chain analysis
Exhibits20: Offerings of companies included in the market definition
Exhibits21: Market segments
Exhibits22: Chart on Global - Market size and forecast 2024-2029 ($ million)
Exhibits23: Data Table on Global - Market size and forecast 2024-2029 ($ million)
Exhibits24: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits25: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits26: Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2019 - 2023 ($ million)
Exhibits27: Historic Market Size - End-user Segment 2019 - 2023 ($ million)
Exhibits28: Historic Market Size - Channel Segment 2019 - 2023 ($ million)
Exhibits29: Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
Exhibits30: Historic Market Size - Source Segment 2019 - 2023 ($ million)
Exhibits31: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits32: Historic Market Size - Country Segment 2019 - 2023 ($ million)
Exhibits33: Five forces analysis - Comparison between 2024 and 2029
Exhibits34: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits35: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits36: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits37: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits38: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits39: Chart on Market condition - Five forces 2024 and 2029
Exhibits40: Chart on End-user - Market share 2024-2029 (%)
Exhibits41: Data Table on End-user - Market share 2024-2029 (%)
Exhibits42: Chart on Comparison by End-user
Exhibits43: Data Table on Comparison by End-user
Exhibits44: Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits45: Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits46: Chart on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits47: Data Table on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits48: Chart on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
Exhibits49: Data Table on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
Exhibits50: Chart on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
Exhibits51: Data Table on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
Exhibits52: Chart on IT and telecom - Market size and forecast 2024-2029 ($ million)
Exhibits53: Data Table on IT and telecom - Market size and forecast 2024-2029 ($ million)
Exhibits54: Chart on IT and telecom - Year-over-year growth 2024-2029 (%)
Exhibits55: Data Table on IT and telecom - Year-over-year growth 2024-2029 (%)
Exhibits56: Chart on Media and entertainment - Market size and forecast 2024-2029 ($ million)
Exhibits57: Data Table on Media and entertainment - Market size and forecast 2024-2029 ($ million)
Exhibits58: Chart on Media and entertainment - Year-over-year growth 2024-2029 (%)
Exhibits59: Data Table on Media and entertainment - Year-over-year growth 2024-2029 (%)
Exhibits60: Chart on Others - Market size and forecast 2024-2029 ($ million)
Exhibits61: Data Table on Others - Market size and forecast 2024-2029 ($ million)
Exhibits62: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits63: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits64: Market opportunity by End-user ($ million)
Exhibits65: Data Table on Market opportunity by End-user ($ million)
Exhibits66: Chart on Channel - Market share 2024-2029 (%)
Exhibits67: Data Table on Channel - Market share 2024-2029 (%)
Exhibits68: Chart on Comparison by Channel
Exhibits69: Data Table on Comparison by Channel
Exhibits70: Chart on Phone - Market size and forecast 2024-2029 ($ million)
Exhibits71: Data Table on Phone - Market size and forecast 2024-2029 ($ million)
Exhibits72: Chart on Phone - Year-over-year growth 2024-2029 (%)
Exhibits73: Data Table on Phone - Year-over-year growth 2024-2029 (%)
Exhibits74: Chart on Chat - Market size and forecast 2024-2029 ($ million)
Exhibits75: Data Table on Chat - Market size and forecast 2024-2029 ($ million)
Exhibits76: Chart on Chat - Year-over-year growth 2024-2029 (%)
Exhibits77: Data Table on Chat - Year-over-year growth 2024-2029 (%)
Exhibits78: Chart on Email or text - Market size and forecast 2024-2029 ($ million)
Exhibits79: Data Table on Email or text - Market size and forecast 2024-2029 ($ million)
Exhibits80: Chart on Email or text - Year-over-year growth 2024-2029 (%)
Exhibits81: Data Table on Email or text - Year-over-year growth 2024-2029 (%)
Exhibits82: Chart on Social media - Market size and forecast 2024-2029 ($ million)
Exhibits83: Data Table on Social media - Market size and forecast 2024-2029 ($ million)
Exhibits84: Chart on Social media - Year-over-year growth 2024-2029 (%)
Exhibits85: Data Table on Social media - Year-over-year growth 2024-2029 (%)
Exhibits86: Chart on Website - Market size and forecast 2024-2029 ($ million)
Exhibits87: Data Table on Website - Market size and forecast 2024-2029 ($ million)
Exhibits88: Chart on Website - Year-over-year growth 2024-2029 (%)
Exhibits89: Data Table on Website - Year-over-year growth 2024-2029 (%)
Exhibits90: Market opportunity by Channel ($ million)
Exhibits91: Data Table on Market opportunity by Channel ($ million)
Exhibits92: Chart on Deployment - Market share 2024-2029 (%)
Exhibits93: Data Table on Deployment - Market share 2024-2029 (%)
Exhibits94: Chart on Comparison by Deployment
Exhibits95: Data Table on Comparison by Deployment
Exhibits96: Chart on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits97: Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits98: Chart on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits99: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits100: Chart on Cloud - Market size and forecast 2024-2029 ($ million)
Exhibits101: Data Table on Cloud - Market size and forecast 2024-2029 ($ million)
Exhibits102: Chart on Cloud - Year-over-year growth 2024-2029 (%)
Exhibits103: Data Table on Cloud - Year-over-year growth 2024-2029 (%)
Exhibits104: Market opportunity by Deployment ($ million)
Exhibits105: Data Table on Market opportunity by Deployment ($ million)
Exhibits106: Chart on Source - Market share 2024-2029 (%)
Exhibits107: Data Table on Source - Market share 2024-2029 (%)
Exhibits108: Chart on Comparison by Source
Exhibits109: Data Table on Comparison by Source
Exhibits110: Chart on Large enterprises - Market size and forecast 2024-2029 ($ million)
Exhibits111: Data Table on Large enterprises - Market size and forecast 2024-2029 ($ million)
Exhibits112: Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits113: Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
Exhibits114: Chart on SMEs - Market size and forecast 2024-2029 ($ million)
Exhibits115: Data Table on SMEs - Market size and forecast 2024-2029 ($ million)
Exhibits116: Chart on SMEs - Year-over-year growth 2024-2029 (%)
Exhibits117: Data Table on SMEs - Year-over-year growth 2024-2029 (%)
Exhibits118: Market opportunity by Source ($ million)
Exhibits119: Data Table on Market opportunity by Source ($ million)
Exhibits120: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits121: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits122: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits123: Chart on Geographic comparison
Exhibits124: Data Table on Geographic comparison
Exhibits125: Chart on North America - Market size and forecast 2024-2029 ($ million)
Exhibits126: Data Table on North America - Market size and forecast 2024-2029 ($ million)
Exhibits127: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits128: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits129: Chart on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits130: Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits131: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits132: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits133: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits134: Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits135: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits136: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits137: Chart on South America - Market size and forecast 2024-2029 ($ million)
Exhibits138: Data Table on South America - Market size and forecast 2024-2029 ($ million)
Exhibits139: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits140: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits141: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits142: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits143: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits144: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits145: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits146: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits147: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits148: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits149: Chart on US - Market size and forecast 2024-2029 ($ million)
Exhibits150: Data Table on US - Market size and forecast 2024-2029 ($ million)
Exhibits151: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits152: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits153: Chart on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits154: Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits155: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits156: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits157: Chart on China - Market size and forecast 2024-2029 ($ million)
Exhibits158: Data Table on China - Market size and forecast 2024-2029 ($ million)
Exhibits159: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits160: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits161: Chart on India - Market size and forecast 2024-2029 ($ million)
Exhibits162: Data Table on India - Market size and forecast 2024-2029 ($ million)
Exhibits163: Chart on India - Year-over-year growth 2024-2029 (%)
Exhibits164: Data Table on India - Year-over-year growth 2024-2029 (%)
Exhibits165: Chart on Brazil - Market size and forecast 2024-2029 ($ million)
Exhibits166: Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
Exhibits167: Chart on Brazil - Year-over-year growth 2024-2029 (%)
Exhibits168: Data Table on Brazil - Year-over-year growth 2024-2029 (%)
Exhibits169: Chart on Russia - Market size and forecast 2024-2029 ($ million)
Exhibits170: Data Table on Russia - Market size and forecast 2024-2029 ($ million)
Exhibits171: Chart on Russia - Year-over-year growth 2024-2029 (%)
Exhibits172: Data Table on Russia - Year-over-year growth 2024-2029 (%)
Exhibits173: Chart on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits174: Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits175: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits176: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits177: Chart on UK - Market size and forecast 2024-2029 ($ million)
Exhibits178: Data Table on UK - Market size and forecast 2024-2029 ($ million)
Exhibits179: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits180: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits181: Chart on Mexico - Market size and forecast 2024-2029 ($ million)
Exhibits182: Data Table on Mexico - Market size and forecast 2024-2029 ($ million)
Exhibits183: Chart on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits184: Data Table on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits185: Market opportunity By Geographical Landscape ($ million)
Exhibits186: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits187: Impact of drivers and challenges in 2024 and 2029
Exhibits188: Overview on criticality of inputs and factors of differentiation
Exhibits189: Overview on factors of disruption
Exhibits190: Impact of key risks on business
Exhibits191: Companies covered
Exhibits192: Company ranking index
Exhibits193: Matrix on companies position and classification
Exhibits194: Alphabet Inc. - Overview
Exhibits195: Alphabet Inc. - Business segments
Exhibits196: Alphabet Inc. - Key offerings
Exhibits197: Alphabet Inc. - Segment focus
Exhibits198: SWOT
Exhibits199: Amazon.com Inc. - Overview
Exhibits200: Amazon.com Inc. - Business segments
Exhibits201: Amazon.com Inc. - Key news
Exhibits202: Amazon.com Inc. - Key offerings
Exhibits203: Amazon.com Inc. - Segment focus
Exhibits204: SWOT
Exhibits205: Artificial Solutions International AB - Overview
Exhibits206: Artificial Solutions International AB - Product / Service
Exhibits207: Artificial Solutions International AB - Key offerings
Exhibits208: SWOT
Exhibits209: Avaamo Inc. - Overview
Exhibits210: Avaamo Inc. - Product / Service
Exhibits211: Avaamo Inc. - Key offerings
Exhibits212: SWOT
Exhibits213: Avaya LLC - Overview
Exhibits214: Avaya LLC - Product / Service
Exhibits215: Avaya LLC - Key news
Exhibits216: Avaya LLC - Key offerings
Exhibits217: SWOT
Exhibits218: Conversica Inc. - Overview
Exhibits219: Conversica Inc. - Product / Service
Exhibits220: Conversica Inc. - Key offerings
Exhibits221: SWOT
Exhibits222: Creative Virtual Ltd. - Overview
Exhibits223: Creative Virtual Ltd. - Product / Service
Exhibits224: Creative Virtual Ltd. - Key offerings
Exhibits225: SWOT
Exhibits226: EdgeVerve Systems Ltd. - Overview
Exhibits227: EdgeVerve Systems Ltd. - Product / Service
Exhibits228: EdgeVerve Systems Ltd. - Key offerings
Exhibits229: SWOT
Exhibits230: Inbenta Holdings Inc. - Overview
Exhibits231: Inbenta Holdings Inc. - Product / Service
Exhibits232: Inbenta Holdings Inc. - Key offerings
Exhibits233: SWOT
Exhibits234: Jio Haptik Technologies Ltd. - Overview
Exhibits235: Jio Haptik Technologies Ltd. - Product / Service
Exhibits236: Jio Haptik Technologies Ltd. - Key offerings
Exhibits237: SWOT
Exhibits238: Microsoft Corp. - Overview
Exhibits239: Microsoft Corp. - Business segments
Exhibits240: Microsoft Corp. - Key news
Exhibits241: Microsoft Corp. - Key offerings
Exhibits242: Microsoft Corp. - Segment focus
Exhibits243: SWOT
Exhibits244: Nuance Communications Inc. - Overview
Exhibits245: Nuance Communications Inc. - Product / Service
Exhibits246: Nuance Communications Inc. - Key offerings
Exhibits247: SWOT
Exhibits248: Oracle Corp. - Overview
Exhibits249: Oracle Corp. - Business segments
Exhibits250: Oracle Corp. - Key news
Exhibits251: Oracle Corp. - Key offerings
Exhibits252: Oracle Corp. - Segment focus
Exhibits253: SWOT
Exhibits254: SAP SE - Overview
Exhibits255: SAP SE - Business segments
Exhibits256: SAP SE - Key news
Exhibits257: SAP SE - Key offerings
Exhibits258: SAP SE - Segment focus
Exhibits259: SWOT
Exhibits260: Zendesk Inc. - Overview
Exhibits261: Zendesk Inc. - Product / Service
Exhibits262: Zendesk Inc. - Key offerings
Exhibits263: SWOT
Exhibits264: Inclusions checklist
Exhibits265: Exclusions checklist
Exhibits266: Currency conversion rates for US$
Exhibits267: Research methodology
Exhibits268: Information sources
Exhibits269: Data validation
Exhibits270: Validation techniques employed for market sizing
Exhibits271: Data synthesis
Exhibits272: 360 degree market analysis
Exhibits273: List of abbreviations