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市場調查報告書
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1710040

2025年客戶關係管理（CRM）中的人工智慧（AI）全球市場報告

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 200 Pages | 商品交期: 2-10個工作天內

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簡介目錄

預計未來幾年客戶關係管理（CRM）領域的人工智慧（AI）市場規模將呈指數級成長。到 2029 年，這一數字將成長至 380.1 億美元，年複合成長率（CAGR）為 36.2%。預測期內的成長可歸因於雲端基礎的解決方案的成長、全通路參與需求的不斷成長、人工智慧研發投資的增加、資料來源的不斷擴大以及對客戶體驗的日益關注。預測期內的關鍵趨勢包括支援人工智慧的聊天機器人、增強的個人化、進階預測分析、支援人工智慧的銷售自動化、增強的資料隱私和安全措施。

行銷和銷售中擴大採用自動化預計將推動客戶關係管理 (CRM) 市場中人工智慧 (AI) 領域的成長。行銷和銷售自動化涉及使用技術和軟體來處理重複性任務、簡化工作流程以及提高行銷宣傳活動和銷售工作的效率。這一趨勢是由管理電子郵件宣傳活動和案源計分等任務的自動化功能所推動的，從而為策略活動騰出更多時間。此外，自動化提供即時資料和分析，使企業能夠做出明智的決策並快速調整其策略。 CRM 中的 AI 透過自動執行日常業務並提供資料主導的洞察來最佳化宣傳活動和銷售策略，進一步增強個人化客戶互動。例如，漢堡大學於 2023 年 9 月進行的一項調查（涉及 129 名製造和銷售領導者）發現，44% 的公司已策略性地實施了行銷自動化。預計平均自動化水準將提高 3.6%，64% 的受訪者指出，與前一年相比，行銷自動化變得更加重要。因此，行銷和銷售中擴大採用自動化有望推動 CRM 市場中的 AI 部分的發展。

AI CRM 市場的關鍵參與者正專注於客戶體驗的進步，例如產生 AI 技術，以改善個人化互動和自動化內容創建。生成式人工智慧採用複雜的演算法來實現個人化的客戶互動、自動化內容生成，並透過資料主導的洞察來增強 CRM。例如，美國雲端軟體公司銷售團隊於 2023 年 3 月宣布推出 Einstein GPT。這項尖端的生成式 AI CRM 技術可在銷售、服務、行銷、商務和 IT 等多個職能部門產生 AI 產生的內容。 Einstein GPT 透過結合銷售團隊專有的 AI 模型、來自其合作夥伴生態系統的生成 AI 以及來自 Salesforce 資料雲端的即時資料來改善客戶體驗。它有助於與 OpenAI 的高級模型和其他外部模型無縫連接，使用戶能夠產生動態內容並即時回應不斷變化的客戶需求。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場 - 宏觀經濟情景，包括利率、感染疾病、地緣政治、新冠疫情、經濟復甦對市場的影響

第5章 全球成長分析與策略分析框架

  • 人工智慧（AI）在全球客戶關係管理（CRM）中的應用 PESTEL 分析（政治、社會、技術、環境、法律因素、促進因素和限制因素）
  • 最終用途產業分析
  • 全球客戶關係管理（CRM）市場中的人工智慧（AI）：成長率分析
  • 全球人工智慧 (AI) 在客戶關係管理 (CRM) 市場的表現：規模與成長，2019-2024 年
  • 全球客戶關係管理 (CRM) 中的人工智慧 (AI) 市場預測：規模與成長，2024-2029 年，2034 年
  • 人工智慧 (AI) 全球客戶關係管理 (CRM) 中的總目標市場 (TAM)

第6章市場區隔

  • 全球客戶關係管理 (CRM) 市場中的人工智慧 (AI)：按類型、表現和預測，2019-2024 年、2024-2029 年、2034 年
  • 機器學習
  • 自然語言處理
  • 影像和語音辨識
  • 預測分析
  • 聊天機器人和虛擬助手
  • 全球客戶關係管理 (CRM) 市場中的人工智慧 (AI)：按組成部分、實際情況和預測，2019-2024 年、2024-2029 年、2034 年
  • 軟體
  • 服務
  • 全球客戶關係管理 (CRM) 市場人工智慧 (AI) 應用、表現及預測（2019-2024 年、2024-2029 年及 2034 年）
  • 銷售自動化
  • 客戶服務與支援
  • 行銷個人化
  • 客戶資料分析
  • 案源計分和資格
  • 全球客戶關係管理 (CRM) 市場人工智慧 (AI) 終端應用產業歷史與預測（2019-2024 年、2024-2029 年及 2034 年）
  • 銀行、金融服務和保險（BFSI）
  • 零售與電子商務
  • 資訊科技（IT）和通訊
  • 衛生保健
  • 製造業
  • 其他最終用途產業
  • 全球人工智慧 (AI) 市場在客戶關係管理 (CRM) 中的細分，按機器學習類型、實際情況和預測，2019-2024 年、2024-2029 年、2034 年
  • 監督學習
  • 無監督學習
  • 強化學習
  • CRM的深度學習
  • 人工智慧驅動的客戶細分
  • 建議引擎
  • 全球人工智慧 (AI) 市場在客戶關係管理 (CRM) 和自然語言處理 (NLP) 細分領域的表現（按類型）、實際值及預測，2019-2024 年、2024-2029 年、2034 年
  • 情緒分析
  • 文字探勘和資料提取
  • 語音轉文本
  • 命名實體識別 (NER)
  • 語言翻譯
  • CRM 的文本分析
  • 全球人工智慧 (AI) 市場在客戶關係管理 (CRM)影像識別和語音辨識細分領域（按類型）、表現及預測，2019-2024 年、2024-2029 年、2034 年
  • 基於圖像的客戶洞察
  • 視覺搜尋與識別
  • 用於客戶互動的語音辨識
  • 音訊分析與轉錄
  • 使用影像和音訊進行客戶回饋分析
  • 全球人工智慧 (AI) 在客戶關係管理 (CRM) 市場中的應用預測分析，按類型、實際和預測細分，2019-2024 年、2024-2029 年、2034 年
  • 案源計分和預測
  • 銷售額預測模型
  • 流失預測
  • 客戶生命週期價值（CLV）估算
  • 需求預測與市場趨勢
  • 全球人工智慧 (AI) 在客戶關係管理 (CRM) 市場中的應用：聊天機器人和虛擬助理按類型、實際應用和預測細分，2019-2024 年、2024-2029 年、2034 年
  • 用於客戶支援的人工智慧聊天機器人
  • 銷售和服務虛擬個人助理
  • CRM自動化的對話式AI
  • 多通路聊天機器人整合
  • 語音啟動的 CRM 助手

第7章 區域和國家分析

  • 全球客戶關係管理 (CRM) 市場中的人工智慧 (AI)：按地區、績效及預測，2019-2024 年、2024-2029 年、2034 年
  • 全球客戶關係管理 (CRM) 市場中的人工智慧 (AI)：按國家/地區、業績及預測，2019-2024 年、2024-2029 年、2034 年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章 澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章 德國市場

第18章 法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章競爭格局與公司概況

  • 客戶關係管理 (CRM) 中的人工智慧 (AI)：競爭格局
  • 客戶關係管理 (CRM) 市場中的人工智慧 (AI)：公司簡介
    • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • International Business Machines Corporation（IBM）Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • SAP SE Overview, Products and Services, Strategy and Financial Analysis
    • Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章 其他大型創新企業

  • Adobe Inc.
  • Genesys Telecommunications Laboratories Inc.
  • HubSpot Inc.
  • Zendesk Inc.
  • Zoho Corporation Pvt. Ltd.
  • Pegasystems Inc.
  • Freshworks Inc.
  • C3.ai Inc.
  • SugarCRM Inc.
  • Intercom Inc.
  • Pipedrive Inc.
  • Copper Inc.
  • Insightly Inc.
  • Conversica Inc.
  • Streak Inc.

第 32 章全球市場競爭基準化分析與儀表板

第33章 重大併購

第34章近期市場趨勢

第 35 章 高市場潛力國家、細分市場與策略

  • 2029年客戶關係管理（CRM）市場中的人工智慧（AI）：提供新機會的國家
  • 2029年客戶關係管理（CRM）市場中的人工智慧（AI）：細分領域帶來新機會
  • 2029年客戶關係管理（CRM）市場中的人工智慧（AI）：成長策略
    • 基於市場趨勢的策略
    • 競爭對手的策略

第36章 附錄

簡介目錄
Product Code: r31618

Artificial intelligence (AI) in customer relationship management (CRM) involves leveraging advanced algorithms and machine learning technologies to enhance and automate various aspects of customer interactions and data management. The goal is to improve customer engagement, streamline processes, and generate actionable insights by analyzing large volumes of customer data.

The primary types of AI used in CRM include machine learning, natural language processing, image and speech recognition, predictive analytics, chatbots, and virtual assistants. In CRM, machine learning involves using algorithms and statistical models to analyze data, make predictions, and optimize customer interactions by learning from past data. The key components, such as software and services, are applied in areas such as sales automation, customer service and support, marketing personalization, customer data analysis, and lead scoring and qualification. AI in CRM is utilized across various industries, including banking, financial services, and insurance (BFSI), retail and e-commerce, information technology (IT) and telecommunications, healthcare, manufacturing, and more.

The artificial intelligence (AI) in customer relationship management (CRM) market research report is one of a series of new reports from the business research company that provides artificial intelligence (AI) in customer relationship management (CRM) market statistics, including artificial intelligence (AI) in customer relationship management (CRM) industry global market size, regional shares, competitors with an artificial intelligence (AI) in customer relationship management (CRM) market share, detailed artificial intelligence (AI) in customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the artificial intelligence (AI) in customer relationship management (CRM) industry. This artificial intelligence (AI) in customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The artificial intelligence (AI) in customer relationship management (crm) market size has grown exponentially in recent years. It will grow from $8.09 $ billion in 2024 to $11.04 $ billion in 2025 at a compound annual growth rate (CAGR) of 36.5%. The growth in the historic period can be attributed to increased customer expectations, cost efficiency, data explosion, competitive pressure, and increased data availability.

The artificial intelligence (AI) in customer relationship management (crm) market size is expected to see exponential growth in the next few years. It will grow to $38.01 $ billion in 2029 at a compound annual growth rate (CAGR) of 36.2%. The growth in the forecast period can be attributed to the growth of cloud-based solutions, rising demand for omnichannel engagement, increased investment in AI research and development, expansion of data sources, and rising focus on customer experience. Major trends in the forecast period include AI-powered chatbots, enhanced personalization, advanced predictive analytics, AI-driven sales automation, enhanced data privacy, and security measures.

The increasing adoption of automation in marketing and sales is projected to drive growth in the artificial intelligence (AI) segment of the customer relationship management (CRM) market. Automation in marketing and sales involves using technology and software to handle repetitive tasks, streamline workflows, and improve efficiency in marketing campaigns and sales activities. This trend is propelled by automation's ability to manage tasks such as email campaigns and lead scoring, thereby allowing more time for strategic activities. Additionally, automation provides real-time data and analytics, enabling businesses to make informed decisions and quickly adapt their strategies. AI in CRM further enhances personalized customer interactions by automating routine tasks and delivering data-driven insights to optimize campaigns and sales strategies. For example, a survey conducted by the University of Hamburg in September 2023, involving 129 manufacturing and sales leaders, found that 44% of companies are strategically adopting marketing automation. The average level of automation is expected to increase by 3.6%, and 64% of respondents noted that the significance of marketing automation has grown compared to the previous year. Thus, the rise in automation adoption in marketing and sales is expected to boost the AI segment within the CRM market.

Key players in the AI CRM market are concentrating on advancements in customer experience, such as generative AI technology, to improve personalized interactions and automate content creation. Generative AI employs sophisticated algorithms to create personalized customer interactions, automate content generation, and enhance CRM through data-driven insights. For instance, Salesforce Inc., a US-based cloud software company, introduced Einstein GPT in March 2023. This cutting-edge generative AI CRM technology produces AI-generated content across various functions including sales, service, marketing, commerce, and IT. By integrating Salesforce's proprietary AI models with generative AI from partner ecosystems and real-time data from the Salesforce Data Cloud, Einstein GPT enhances customer experiences. It facilitates seamless connectivity to OpenAI's advanced models or other external ones, enabling users to generate dynamic content and adjust to changing customer needs in real time.

In May 2024, Cordance Corporation, a US-based technology and software solutions provider, acquired Spiro.ai for an undisclosed sum. This acquisition aims to enhance Cordance's portfolio by integrating Spiro.ai's AI-driven CRM technology, which streamlines sales processes and improves sales team efficiency. Spiro.ai is known for its AI-powered CRM solutions.

Major companies operating in the artificial intelligence (AI) in customer relationship management (crm) market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Genesys Telecommunications Laboratories Inc., HubSpot Inc., Zendesk Inc., Zoho Corporation Pvt. Ltd., Pegasystems Inc., Freshworks Inc., C3.ai Inc., SugarCRM Inc., Intercom Inc., Pipedrive Inc., Copper Inc., Insightly Inc., Conversica Inc., Streak Inc., Kreato CRM, Spiro Technologies Inc., Nimble Inc., Vtiger Systems, Salesflare Inc

North America was the largest region in the artificial intelligence (AI) in customer relationship management (CRM) market in 2023. The regions covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the artificial intelligence (AI) in customer relationship management (crm) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The artificial intelligence (AI) in customer relationship management (CRM) market consists of revenues earned by entities by providing services such as implementation services, customization services, and ongoing support services. The market value includes the value of related goods sold by the service provider or included within the service offering. The artificial intelligence (AI) in the customer relationship management (CRM) market also includes sales of AI-powered software solutions and platforms, automated sales processes, and personalized marketing tools. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (ai) in customer relationship management (crm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for artificial intelligence (ai) in customer relationship management (crm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (ai) in customer relationship management (crm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Type: Machine Learning; Natural Language Processing; Image and Speech Recognition; Predictive Analytics; Chatbots And Virtual Assistants
  • 2) By Component: Software; Services
  • 3) By Application: Sales Automation; Customer Service And Support; Marketing Personalization; Customer Data Analysis; Lead Scoring And Qualification\
  • 4) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail And E-commerce; Information Technology (IT) And Telecommunications; Healthcare; Manufacturing; Other End-Use Industries
  • Subsegments:
  • 1) By Machine Learning: Supervised Learning; Unsupervised Learning; Reinforcement Learning; Deep Learning For CRM; AI-Powered Customer Segmentation; Recommendation Engines
  • 2) By Natural Language Processing (NLP): Sentiment Analysis; Text Mining And Data Extraction; Speech-to-Text Conversion; Named Entity Recognition (NER); Language Translation; Text Analytics For CRM
  • 3) By Image And Speech Recognition: Image-Based Customer Insights; Visual Search And Recognition; Voice Recognition For Customer Interactions; Audio Analytics And Speech Transcription; Customer Feedback Analysis through Image Or Speech
  • 4) By Predictive Analytics: Lead Scoring And Forecasting; Sales Prediction Models; Churn Prediction; Customer Lifetime Value (CLV) Estimation; Demand Forecasting And Market Trends
  • 5) By Chatbots and Virtual Assistants: AI-Powered Chatbots For Customer Support; Virtual Personal Assistants For Sales and Service; Conversational AI For CRM Automation; Multi-Channel Chatbot Integration; Voice-Activated CRM Assistants
  • Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Characteristics

3. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Trends And Strategies

4. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Growth Rate Analysis
  • 5.4. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Total Addressable Market (TAM)

6. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Segmentation

  • 6.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Machine Learning
  • Natural Language Processing
  • Image and Speech Recognition
  • Predictive Analytics
  • Chatbots And Virtual Assistants
  • 6.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Software
  • Services
  • 6.3. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Sales Automation
  • Customer Service And Support
  • Marketing Personalization
  • Customer Data Analysis
  • Lead Scoring And Qualification
  • 6.4. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By End-Use Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Banking, Financial Services And Insurance (BFSI)
  • Retail And E-commerce
  • Information Technology (IT) And Telecommunications
  • Healthcare
  • Manufacturing
  • Other End-Use Industries
  • 6.5. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Machine Learning, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Supervised Learning
  • Unsupervised Learning
  • Reinforcement Learning
  • Deep Learning For CRM
  • AI-Powered Customer Segmentation
  • Recommendation Engines
  • 6.6. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Natural Language Processing (NLP), By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Sentiment Analysis
  • Text Mining And Data Extraction
  • Speech-to-Text Conversion
  • Named Entity Recognition (NER)
  • Language Translation
  • Text Analytics For CRM
  • 6.7. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Image and Speech Recognition, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Image-Based Customer Insights
  • Visual Search And Recognition
  • Voice Recognition For Customer Interactions
  • Audio Analytics And Speech Transcription
  • Customer Feedback Analysis through Image Or Speech
  • 6.8. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Predictive Analytics, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Lead Scoring And Forecasting
  • Sales Prediction Models
  • Churn Prediction
  • Customer Lifetime Value (CLV) Estimation
  • Demand Forecasting And Market Trends
  • 6.9. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Sub-Segmentation Of Chatbots and Virtual Assistants, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • AI-Powered Chatbots For Customer Support
  • Virtual Personal Assistants For Sales and Service
  • Conversational AI For CRM Automation
  • Multi-Channel Chatbot Integration
  • Voice-Activated CRM Assistants

7. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Regional And Country Analysis

  • 7.1. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 8.1. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 9.1. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 9.2. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 10.1. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 11.1. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 11.2. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 12.1. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 13.1. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 14.1. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 14.2. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 15.1. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 15.2. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 16.1. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 17.1. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 18.1. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 19.1. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 20.1. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 21.1. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 21.2. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 22.1. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 23.1. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 23.2. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 24.1. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 24.2. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 25.1. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 25.2. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 26.1. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 26.2. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 27.1. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 28.1. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 28.2. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

  • 29.1. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Overview
  • 29.2. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape And Company Profiles

  • 30.1. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Landscape
  • 30.2. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Company Profiles
    • 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. International Business Machines Corporation (IBM) Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. SAP SE Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Other Major And Innovative Companies

  • 31.1. Adobe Inc.
  • 31.2. Genesys Telecommunications Laboratories Inc.
  • 31.3. HubSpot Inc.
  • 31.4. Zendesk Inc.
  • 31.5. Zoho Corporation Pvt. Ltd.
  • 31.6. Pegasystems Inc.
  • 31.7. Freshworks Inc.
  • 31.8. C3.ai Inc.
  • 31.9. SugarCRM Inc.
  • 31.10. Intercom Inc.
  • 31.11. Pipedrive Inc.
  • 31.12. Copper Inc.
  • 31.13. Insightly Inc.
  • 31.14. Conversica Inc.
  • 31.15. Streak Inc.

32. Global Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

34. Recent Developments In The Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market

35. Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market High Potential Countries, Segments and Strategies

  • 35.1 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Artificial Intelligence (AI) In Customer Relationship Management (CRM) Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer