2025 年全球客服中心AI 市場報告

預計未來幾年客服中心AI 的市場規模將呈指數級成長。到 2029 年，這一數字將成長至 87.1 億美元，複合年成長率為 27.8%。預測期內的成長可歸因於客戶互動的個人化、情緒分析的增強、對可訪問性功能的重視、不斷變化的客戶溝通偏好以及多管道支援。預測期內的主要趨勢包括虛擬助理和聊天機器人的日益普及、用於自然語言處理的對話式人工智慧、用於身份驗證的語音生物識別技術、持續學習和適應性、增強的呼叫分析和報告以及與 CRM 系統的整合。

對基於人工智慧的智慧虛擬助理和聊天機器人的需求不斷成長，推動了客服中心人工智慧市場的成長。基於人工智慧的智慧虛擬助理和聊天機器人提供增強的客戶支援服務，為客戶提供巨大的機會和更好的溝通。新冠肺炎疫情爆發導致各地區、各部門客服中心呼叫量急遽增加。為了幫助來電者在第一次聯繫時解決問題，客服中心正在採用聊天機器人、人工智慧和自然語言處理等自動化技術。他們還幫助客戶繪製體驗圖並加以實施，以減少電話、電子郵件和聊天。例如，根據美國機器學習和巨量資料資訊論壇RT Insights的數據，到2022年底，1.23億美國成年人（占美國年終人口的47%）將每月至少使用一次聊天機器人和虛擬助理形式的對話式人工智慧。對基於人工智慧的智慧虛擬助理和聊天機器人的需求不斷成長，正在加速客服中心人工智慧市場的成長。

對改善客戶體驗的需求不斷成長將推動未來幾年客服中心AI 市場的成長。客戶體驗是指客戶對其與公司產品、服務和品牌互動的整體感知和滿意度。客服中心人工智慧透過自動化任務、提供個人化支援和提高效率來改善客戶體驗，從而提供更快、更準確的回應和更高的滿意度。例如，根據美國軟體即服務（SaaS）產品供應商Zendesk 2023年1月的《2022年Zendesk客戶體驗趨勢報告》，60%的企業領導者認為提供優質的客戶服務有助於客戶維繫，64%的人認為這對成長有正面作用。因此，對改善客戶體驗的不斷成長的需求可能會促進客服中心AI 市場的成長。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場 - 宏觀經濟情景，包括利率、通膨、地緣政治、新冠疫情和復甦對市場的影響

第5章 全球成長分析與策略分析框架

• 全球客服中心AI 市場的 PESTEL 分析（政治、社會、技術、環境、法律、促進因素、限制因素）
• 最終用途產業分析
• 全球客服中心人工智慧市場成長率分析
• 全球客服中心AI 市場表現：規模與成長，2019 年至 2024 年
• 全球客服中心AI 市場預測：規模與成長，2024-2029 年，2034 年
• 全球客服中心AI 總潛在市場 (TAM)

第6章 市場細分

• 全球客服中心AI 市場各組成部分、性能及預測，2019-2024、2024-2029、2034
• 電腦平台
• 解決方案
• 服務
• 全球客服中心AI 市場依部署類型、效能和預測，2019-2024、2024-2029、2034
• 雲
• 本地
• 全球客服中心AI 市場依垂直產業、績效及預測，2019-2024、2024-2029、2034
• 銀行、金融服務和保險（BFSI）
• 零售與電子商務
• 通訊
• 衛生保健
• 媒體與娛樂
• 旅遊與飯店
• 其他行業
• 全球客服中心AI 市場：按電腦平台細分：按類型、實際和預測，2019-2024 年、2024-2029 年、2034 年
• 人工智慧客服中心軟體
• 語音辨識與自然語言處理（NLP）平台
• 機器學習框架
• 全球客服中心AI 市場：按類型、效能和預測分類的解決方案細分，2019-2024 年、2024-2029 年、2034 年
• 智慧虛擬助理 (IVA)
• 預測分析解決方案
• 全通路客戶體驗解決方案
• 勞動力最佳化解決方案
• 全球客服中心AI 市場：按類型、效能和預測分類的服務細分，2019-2024 年、2024-2029 年、2034 年
• 諮詢服務
• 整合和部署服務
• 支援和維護服務
• 培訓和教育服務

第7章 區域和國家分析

• 全球客服中心AI 市場：按地區、業績和預測，2019-2024 年、2024-2029 年、2034 年
• 全球客服中心AI 市場（依國家分類）、績效及預測，2019-2024 年、2024-2029 年、2034 年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章 澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第 17 章 德國市場

第 18 章 法國市場

第 19 章：義大利市場

第 20 章：西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第 25 章：加拿大市場

第26章 南美洲市場

第 27 章：巴西市場

第28章 中東市場

第 29 章：非洲市場

第 30 章競爭格局與公司概況

• 客服中心AI 市場：競爭格局
• 客服中心AI 市場：公司簡介
  • IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Microsoft Corporation Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
  • SAP SE Overview, Products and Services, Strategy and Financial Analysis

第31章 其他大型創新企業

• Google LLC
• Avaya Holdings Corp.
• NICE Ltd.
• Nuance Communications Inc.
• Zendesk Inc.
• EdgeVerve Systems Ltd.
• Pypestream
• Avaamo Technologies Pvt. Ltd.
• Jio Haptik Technologies Ltd.
• Amazon Web Services
• Genesys Telecommunications Laboratories Inc.
• Verint Systems Inc.
• Salesforce Inc.
• Twilio Inc.
• Five9 Inc.

第 32 章 全球競爭基準化分析與儀錶板

第33章 重大併購

第 34 章 近期市場趨勢

第 35 章 高市場潛力國家、細分市場與策略

• 2029 年客服中心AI 市場 - 提供最多新機會的國家
• 2029 年客服中心AI 市場 - 提供最多新機會的細分市場
• 客服中心AI 市場 2029-成長策略
  • 基於市場趨勢的策略
  • 競爭對手的策略

第 36 章 附錄

The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.

The main types of call center AI are computer platforms, solutions, and services. A computing platform is an environment in which software is run. It might be the hardware or the operating system (OS), even a web browser and related application programming interfaces, or other underlying software, on which a computer code runs. Call center AI is deployed on cloud and on-premises modes that are used by various industries such as banking, financial services, and insurance (BFSI), retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and other industries.

The call center AI market research report is one of a series of new reports from The Business Research Company that provides call center ai market statistics, including call center AI industry global market size, regional shares, competitors with a call center AI market share, detailed call center ai market segments, market trends and opportunities, and any further data you may need to thrive in the call center AI industry. This call center AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center ai market size has grown exponentially in recent years. It will grow from $2.65 billion in 2024 to $3.27 billion in 2025 at a compound annual growth rate (CAGR) of 23.4%. The growth in the historic period can be attributed to customer experience improvement, rise in customer expectations, growing volume of customer interactions, cost efficiency imperative, integration with existing systems.

The call center ai market size is expected to see exponential growth in the next few years. It will grow to $8.71 billion in 2029 at a compound annual growth rate (CAGR) of 27.8%. The growth in the forecast period can be attributed to personalization of customer interactions, enhanced sentiment analysis, focus on accessibility features, evolving customer communication preferences, multi-channel support. Major trends in the forecast period include increased adoption of virtual assistants and chatbots, conversational ai for natural language processing, voice biometrics for authentication, continuous learning and adaptability, enhanced call analytics and reporting, integration with CRM systems.

Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the call center AI market growth.

The increasing demand for enhanced customer experience will propel the growth of the call center AI market going forward. Customer experience refers to the overall perception and satisfaction a customer has when interacting with a company's products, services, and brand throughout their journey. Call center AI is used to customer experience by automating tasks, providing personalized support, and improving efficiency, resulting in faster, more accurate responses and higher satisfaction levels. For instance, in January 2023, according to the Zendesk Customer Experience Trends Report 2022, a US-based provider of software-as-a-service products, 60% of business owners believe that providing good customer service encourages client retention, and 64% believe it has a positive effect on growth. Therefore, the increasing demand for enhanced customer experience will contribute to the growth of the call center AI market.

Technological advancement is a significant trend gaining traction in the call center AI market. The introduction of new technologies fosters market growth and enhances client experiences. For example, in September 2024, Kore.ai Inc., a US-based company, launched Kore.ai XO Automation and Kore.ai Contact Center AI to improve enterprise AI capabilities and streamline customer interactions. These solutions offer substantial benefits by allowing businesses to automate customer interactions across various channels, enhancing operational efficiency and customer satisfaction through advanced generative AI capabilities. Additionally, they streamline agent support with real-time guidance and automated task management.

Major companies operating in the call center AI market focus on product innovation, such as AI chat services, to enhance customer interactions and optimize operational efficiency. AI chat service refers to the use of artificial intelligence-powered chatbots and virtual agents to engage with customers and provide automated, text-based support. For instance, in January 2023, SoftBank Corp., a Japan-based telecom and IT operator company, launched the AI Chat service for internal use. It is introduced for internal use, so all SoftBank employees can utilize generative AI for their work more proactively and safely in a secure environment. SoftBank employees will be able to fully utilize this AI service in a safe environment so they can perform their existing tasks better and boost their efficiency and productivity by, such as creating documents and making translations.

In October 2023, Salesforce Inc., a US-based cloud software company that offers tools to help businesses connect with their customers, acquired Airkit, Inc. for an undisclosed amount. The acquisition aims to incorporate AI-driven customer engagement tools into Salesforce's Service Cloud platform, allowing businesses to provide flexible, automated support across multiple channels, including chat, SMS, and voice. Airkit, Inc., a US-based software company, utilizes AI to enhance call center operations, facilitating quicker responses and more personalized customer experiences.

Major companies operating in the call center ai market include IBM Corporation, Microsoft Corporation Inc., Oracle Corporation,Amazon Web Services Inc.,SAP SE, Google LLC,Avaya Holdings Corp.,NICE Ltd., Nuance Communications Inc.,Zendesk Inc., EdgeVerve Systems Ltd., Pypestream,Avaamo Technologies Pvt. Ltd., Jio Haptik Technologies Ltd.,Amazon Web Services, Genesys Telecommunications Laboratories Inc.,Verint Systems Inc.,Salesforce Inc.,Twilio Inc.,Five9 Inc.,Talkdesk Inc.,Alvaria Inc.,Pegasystems Inc.,Freshworks Inc.,ujet. cx,Sharpen Technologies Inc.,LivePerson Inc.,Inference Solutions Pty Ltd,Ada Support Inc.

North America was the largest region in the call center AI market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center ai market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The call center AI market includes revenues earned by entities by providing conversational AI and chatbots services, proactive conversational AI, interactive voice response (IVR) knowledge management, self-service analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Call Center AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for call center ai ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The call center ai market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Computer Platforms; Solutions; Services
• 2) By Deployment Type: Cloud; On-Premise
• 3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel And Hospitality; Other Industries
• Subsegments:
• 1) By Computer Platforms: AI-Powered Call Center Software; Voice Recognition And Natural Language Processing (NLP) Platforms; Machine Learning Frameworks
• 2) By Solutions: Intelligent Virtual Assistants (IVAs); Predictive Analytics Solutions; Omnichannel Customer Experience Solutions; Workforce Optimization Solutions
• 3) By Services: Consulting Services; Integration And Deployment Services; Support And Maintenance Services; Training And Education Services
• Companies Mentioned: IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc.;SAP SE
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Call Center AI Market Characteristics

3. Call Center AI Market Trends And Strategies

4. Call Center AI Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Call Center AI Growth Analysis And Strategic Analysis Framework

• 5.1. Global Call Center AI PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Call Center AI Market Growth Rate Analysis
• 5.4. Global Call Center AI Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Call Center AI Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Call Center AI Total Addressable Market (TAM)

6. Call Center AI Market Segmentation

• 6.1. Global Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Computer Platforms
• Solutions
• Services
• 6.2. Global Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Cloud
• On-Premise
• 6.3. Global Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Banking, Financial Services, And Insurance (BFSI)
• Retail And E-commerce
• Telecom
• Healthcare
• Media And Entertainment
• Travel And Hospitality
• Other Industries
• 6.4. Global Call Center AI Market, Sub-Segmentation Of Computer Platforms, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• AI-Powered Call Center Software
• Voice Recognition And Natural Language Processing (NLP) Platforms
• Machine Learning Frameworks
• 6.5. Global Call Center AI Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Intelligent Virtual Assistants (IVAs)
• Predictive Analytics Solutions
• Omnichannel Customer Experience Solutions
• Workforce Optimization Solutions
• 6.6. Global Call Center AI Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Consulting Services
• Integration And Deployment Services
• Support And Maintenance Services
• Training And Education Services

7. Call Center AI Market Regional And Country Analysis

• 7.1. Global Call Center AI Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Call Center AI Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Call Center AI Market

• 8.1. Asia-Pacific Call Center AI Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Call Center AI Market

• 9.1. China Call Center AI Market Overview
• 9.2. China Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Call Center AI Market

• 10.1. India Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Call Center AI Market

• 11.1. Japan Call Center AI Market Overview
• 11.2. Japan Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Call Center AI Market

• 12.1. Australia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Call Center AI Market

• 13.1. Indonesia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Call Center AI Market

• 14.1. South Korea Call Center AI Market Overview
• 14.2. South Korea Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Call Center AI Market

• 15.1. Western Europe Call Center AI Market Overview
• 15.2. Western Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Call Center AI Market

• 16.1. UK Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Call Center AI Market

• 17.1. Germany Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Call Center AI Market

• 18.1. France Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Call Center AI Market

• 19.1. Italy Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Call Center AI Market

• 20.1. Spain Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Call Center AI Market

• 21.1. Eastern Europe Call Center AI Market Overview
• 21.2. Eastern Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Call Center AI Market

• 22.1. Russia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Call Center AI Market

• 23.1. North America Call Center AI Market Overview
• 23.2. North America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Call Center AI Market

• 24.1. USA Call Center AI Market Overview
• 24.2. USA Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Call Center AI Market

• 25.1. Canada Call Center AI Market Overview
• 25.2. Canada Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Call Center AI Market

• 26.1. South America Call Center AI Market Overview
• 26.2. South America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Call Center AI Market

• 27.1. Brazil Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Call Center AI Market

• 28.1. Middle East Call Center AI Market Overview
• 28.2. Middle East Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Call Center AI Market

• 29.1. Africa Call Center AI Market Overview
• 29.2. Africa Call Center AI Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Call Center AI Market Competitive Landscape And Company Profiles

• 30.1. Call Center AI Market Competitive Landscape
• 30.2. Call Center AI Market Company Profiles
  • 30.2.1. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Microsoft Corporation Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. SAP SE Overview, Products and Services, Strategy and Financial Analysis

31. Call Center AI Market Other Major And Innovative Companies

• 31.1. Google LLC
• 31.2. Avaya Holdings Corp.
• 31.3. NICE Ltd.
• 31.4. Nuance Communications Inc.
• 31.5. Zendesk Inc.
• 31.6. EdgeVerve Systems Ltd.
• 31.7. Pypestream
• 31.8. Avaamo Technologies Pvt. Ltd.
• 31.9. Jio Haptik Technologies Ltd.
• 31.10. Amazon Web Services
• 31.11. Genesys Telecommunications Laboratories Inc.
• 31.12. Verint Systems Inc.
• 31.13. Salesforce Inc.
• 31.14. Twilio Inc.
• 31.15. Five9 Inc.

32. Global Call Center AI Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Call Center AI Market

34. Recent Developments In The Call Center AI Market

35. Call Center AI Market High Potential Countries, Segments and Strategies

• 35.1 Call Center AI Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Call Center AI Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Call Center AI Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer