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市場調查報告書
商品編碼
2144327
2034年網路營運人工智慧市場預測:按解決方案類型、部署模式、技術、應用、最終用戶和地區分類的全球分析AI in Network Operations Market Forecasts to 2034 - Global Analysis By Solution Type, Deployment, Technology, Application, End User, and By Geography |
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根據 Stratistics MRC 的數據,預計到 2026 年,全球網路營運人工智慧市場規模將達到 193 億美元,並在預測期內以 20.6% 的複合年成長率成長,到 2034 年將達到 862 億美元。
在網路維運領域,人工智慧(AI)指的是應用人工智慧和機器學習技術來自動化、最佳化和管理網路基礎設施及服務。該市場涵蓋多種解決方案,例如網路監控與可觀測性、網路自動化與編配、AIOps平台、網路效能管理、網路安全與威脅偵測、故障偵測與根本原因分析以及容量規劃與最佳化。這些解決方案可部署在雲端、本地端以及混合式環境。
網路日益複雜,營運自動化的需求日益成長。
受雲端運算、虛擬化、5G 和物聯網等技術的推動,現代網路日益複雜,這是推動人工智慧在網路維運領域應用的主要因素。傳統的網路管理方式已無法因應現代網路規模和動態變化。人工智慧能夠自動執行監控、異常檢測、故障排除和效能最佳化等任務。企業正在採用 AIOps 來降低營運成本、提升服務質量,並讓員工騰出精力專注於策略性措施。隨著網路複雜性的不斷成長,對人工智慧驅動的網路運維解決方案的需求也在不斷擴大,從而支撐著市場的持續成長。
數據品質挑戰和整合複雜性
數據品質和整合複雜性方面的挑戰是限制市場發展的主要因素。人工智慧模型需要大量高品質數據才能學習並做出準確預測。網路資料通常分散在多個工具和系統中,造成整合難題。資料格式不一致和資料不完整都會影響模型效能。將人工智慧解決方案與現有網路管理系統整合需要付出相當大的努力。這些數據和整合方面的挑戰可能會減緩人工智慧在網路營運中的應用,尤其是在管理工具分散的組織中。
介紹生成式人工智慧和數位孿生
生成式人工智慧和數位孿生技術的日益普及為人工智慧在網路運維市場擴大市場佔有率提供了巨大機會。生成式人工智慧能夠實現網路管理的自然語言介面和自動報告生成。數位孿生技術則提供網路的虛擬模型,用於模擬、測試和最佳化。這些技術提升了預測能力,並實現了更高水準的自動化。隨著生成式人工智慧和數位孿生技術的日益成熟,創新的網路運維解決方案正在不斷擴大市場佔有率。
人工智慧驅動決策的可靠性和可解釋性問題
人們對人工智慧驅動的網路決策的可靠性和可解釋性存在擔憂,這嚴重威脅著市場成長。網路維運團隊可能不願意信任那些在不了解人工智慧推理過程的情況下所做的自動化決策。黑盒人工智慧模式在重大網路事件發生時,難以明確界定責任。監管機構對可解釋人工智慧的要求可能會影響某些行業的採用。這些可靠性和可解釋性方面的擔憂可能會減緩人工智慧在網路維運領域的應用,尤其是在關鍵任務功能方面。
新冠疫情大大加速了人工智慧在網路運維領域的應用。企業面臨前所未有的網路需求,同時也要在現場技術人員大幅減少的情況下維持營運。遠端網路管理和維運自動化從單純的效率提升工具轉變為不可或缺的功能,推動了AIOps平台的快速普及。遠距辦公、線上服務和數位協作的激增帶來了網路複雜性,而人工方式已無法應對。疫情凸顯了預測分析和自動化故障解決的價值。疫情後,在持續的數位轉型和混合辦公模式的推動下,市場仍保持強勁成長。
在預測期內,「網路監控和可觀測性」細分市場預計將佔據最大佔有率。
在預測期內,網路監控和可觀測性解決方案預計將佔據最大的市場佔有率,這主要得益於對網路效能、可用性和健康狀況的可見性這一基本需求。網路監控和可觀測性解決方案能夠提供網路行為的即時洞察,從而實現主動檢測和解決問題。此細分市場的優勢在於其廣泛的適用性,可應用於所有類型的網路和產業。隨著網路複雜性的增加,監控和可觀測性解決方案在解決方案類型細分市場中仍將保持最大的佔有率。
預計在預測期內,「通訊服務供應商」細分市場將呈現最高的複合年成長率。
在預測期內,通訊服務供應商細分市場預計將呈現最高的成長率,這主要得益於5G網路日益複雜化、對服務保障的需求不斷成長以及在提升客戶體驗的同時降低營運成本的迫切需求。營運商正在網路營運中採用人工智慧來管理日益複雜的基礎設施。該細分市場受益於5G部署和網路虛擬化。隨著營運商優先考慮自動化和效率,終端用戶細分市場正經歷最快的成長。
在預測期內,北美預計將佔據最大的市場佔有率,這得益於其對人工智慧的早期應用、先進的網路基礎設施以及主要供應商的存在。美國透過在網路自動化和人工智慧運維(AIOps)方面的大量投資,正推動著該地區的成長。人們對人工智慧優勢的高度認知正在促進其應用。成熟的技術生態系統為創新提供了支持。技術領先地位和早期應用將使北美保持其市場主導地位。
在預測期內,亞太地區預計將呈現最高的複合年成長率,這主要得益於中國、日本、印度和東南亞地區5G的快速部署、雲端基礎設施的擴張以及網路複雜性的日益增加。該地區龐大且持續成長的電信市場正在催生對人工智慧網路營運的巨大需求。政府的數位化措施也在推動網路現代化。在網路複雜性不斷增加的背景下,亞太地區將經歷全球最快的市場成長。
According to Stratistics MRC, the Global AI in Network Operations Market is accounted for $19.3 billion in 2026 and is expected to reach $86.2 billion by 2034 growing at a CAGR of 20.6% during the forecast period. AI in network operations refers to the application of artificial intelligence and machine learning technologies to automate, optimize, and manage network infrastructure and services. The market encompasses solution types including network monitoring and observability, network automation and orchestration, AIOps platforms, network performance management, network security and threat detection, fault detection and root cause analysis, and capacity planning and optimization. These solutions are deployed across cloud-based, on-premises, and hybrid environments.
Growing network complexity and need for automated operations
The increasing complexity of modern networks, driven by cloud adoption, virtualization, 5G, and IoT, is a primary driver for AI in network operations. Traditional manual network management approaches cannot handle the scale and dynamism of modern networks. AI enables automated monitoring, anomaly detection, fault resolution, and performance optimization. Organizations are adopting AIOps to reduce operational costs, improve service quality, and free staff for strategic initiatives. As networks continue growing in complexity, demand for AI-powered network operations solutions expands, supporting sustained market growth.
Data quality challenges and integration complexity
Challenges related to data quality and integration complexity represent a major restraint for the market. AI models require large volumes of high-quality data for training and accurate predictions. Network data is often siloed across multiple tools and systems, creating integration challenges. Inconsistent data formats and incomplete data affect model performance. Integrating AI solutions with existing network management systems requires significant effort. These data and integration challenges may slow AI adoption in network operations, particularly among organizations with fragmented management tools.
Adoption of generative AI and digital twins
The growing adoption of generative AI and digital twin technologies presents significant opportunities for AI in network operations market expansion. Generative AI enables natural language interfaces for network management and automated report generation. Digital twins provide virtual representations of networks for simulation, testing, and optimization. These technologies enhance predictive capabilities and enable more sophisticated automation. As generative AI and digital twins mature, innovative network operations solutions capture growing market share.
Trust and explainability concerns in AI-driven decisions
Trust and explainability concerns regarding AI-driven network decisions pose significant threats to market growth. Network operations teams may be reluctant to trust automated decisions without understanding AI reasoning. Black-box AI models create accountability challenges for critical network incidents. Regulatory requirements for explainable AI may affect adoption in some industries. These trust and explainability concerns may slow AI adoption in network operations, particularly for mission-critical functions.
The COVID-19 pandemic dramatically accelerated AI adoption in network operations as organizations faced unprecedented network demands while managing with significantly reduced on-site technical staff. Remote network management and automated operations transformed from optional efficiencies into essential capabilities, driving rapid deployment of AIOps platforms. Surging remote work, online services, and digital collaboration created network complexity that manual approaches could not address. The pandemic highlighted the value of predictive analytics and automated fault resolution. Post-pandemic, sustained digital transformation and hybrid work models have maintained strong market growth.
The Network Monitoring and Observability segment is expected to be the largest during the forecast period
The Network Monitoring and Observability segment is expected to account for the largest market share during the forecast period, driven by the fundamental need for visibility into network performance, availability, and health. Network monitoring and observability solutions provide real-time insights into network behavior, enabling proactive issue detection and resolution. The segment benefits from broad applicability across all network types and industries. As network complexity increases, monitoring and observability maintain the largest solution type segment share.
The Telecommunications Service Providers segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the Telecommunications Service Providers segment is predicted to witness the highest growth rate, fueled by the complexity of 5G networks, growing demand for service assurance, and the need to reduce operational costs while improving customer experience. Telecom operators are deploying AI in network operations to manage increasingly complex infrastructure. The segment benefits from 5G deployment and network virtualization. As operators prioritize automation and efficiency, this end-user segment delivers the fastest growth.
During the forecast period, the North America region is expected to hold the largest market share, supported by early AI adoption, advanced network infrastructure, and presence of major technology vendors. The United States leads regional growth with substantial investment in network automation and AIOps. High awareness of AI benefits drives adoption. Well-established technology ecosystem supports innovation. With technology leadership and early adoption, North America maintains its dominant market position.
Over the forecast period, the Asia-Pacific region is anticipated to exhibit the highest CAGR, driven by rapid 5G deployment, expanding cloud infrastructure, and increasing network complexity across China, Japan, India, and Southeast Asia. The region's large and growing telecommunications market creates substantial demand for AI network operations. Government digital initiatives support network modernization. As network complexity increases, Asia Pacific delivers the fastest market growth globally.
Key players in the market
Some of the key players in AI in Network Operations Market include Cisco Systems, Inc., IBM Corporation, Juniper Networks, Inc., Hewlett Packard Enterprise, Nokia Corporation, Ericsson, Huawei Technologies Co., Ltd., Broadcom Inc., SolarWinds Corporation, Dynatrace, Inc., Splunk LLC, ScienceLogic, New Relic, Inc., LogicMonitor, Inc., and Zabbix LLC.
In September 2026, Cisco released its Impact of Agentic AI on Network Operations research, showing that over 80% of enterprise NetOps teams are transitioning toward autonomous "AgenticOps" operating models capable of making real-time closed-loop configuration and routing changes.
In September 2026, Hewlett Packard Enterprise expanded GreenLake with agentic AIOps and unified cloud operations software to manage and optimize enterprise AI clusters and distributed infrastructure.
In September 2026, Nokia partnered with Microsoft to integrate Nokia Data Suite with Microsoft Fabric's OneLake, enabling autonomous AI agents to perform real-time root-cause analysis, voice-over-new-radio assurance, and RAN diagnostics.
In July 2026, IBM advanced watsonx orchestration across its AIOps capabilities to automate hybrid cloud network monitoring, event correlation, and autonomous incident remediation.
Note: Tables for North America, Europe, APAC, South America, and Rest of the World (RoW) Regions are also represented in the same manner as above.