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市場調查報告書
商品編碼
2021527
人工智慧市場預測(面向業務流程管理)至2034年:按工具類型、交付方式、技術、應用、最終用戶和地區分類的全球分析AI in Business Process Management Market Forecasts to 2034 - Global Analysis By Tool Type, Offering, Technology, Application, End User and By Geography |
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根據 Stratistics MRC 的數據,預計到 2026 年,全球用於業務流程管理的 AI 市場規模將達到 168 億美元,並在預測期內以 10.9% 的複合年成長率成長,到 2034 年將達到 379 億美元。
在業務流程管理中,人工智慧(AI)指的是將流程挖掘、基於機器學習的最佳化、自然語言處理、預測分析和生成式人工智慧等人工智慧功能整合到業務流程管理軟體套件和平台中。這能夠實現流程的自動化發現、持續的效能監控、智慧的瓶頸辨識、預測性的合規性監控、低程式碼人工智慧輔助的流程設計,以及基於企業整個營運環境中的即時效能數據而不斷演進的自適應流程執行。
擴大流程挖掘的應用
流程挖掘技術的應用正在從根本上改變業務流程管理,它利用人工智慧技術,客觀地呈現從企業系統事件日誌中提取的實際流程執行模式。這使得企業能夠識別與預期流程設計的偏差,量化效率低下所造成的成本,並優先考慮有針對性的自動化和最佳化投資。將流程挖掘洞察整合到 BPM 平台設計和監控工作流程中,能夠創造極具吸引力的價值提案,從而將 BPM 平台的應用範圍擴展到傳統工作流程配置用例之外。
流程變更管治的複雜性
企業流程管治的複雜性源自於跨職能相關人員的參與、監管合規要求以及對舊有系統的依賴,這給在業務流程管理(BPM)平台環境中實施人工智慧推薦的流程最佳化帶來了巨大的組織障礙。即使人工智慧洞察能夠識別出明確的最佳化機會,由於組織協調的要求可能會將實施週期從數月延長至數年,因此也限制了最終實現的營運影響。
低程式碼 BPM 的普及
低程式碼和無程式碼 BPM 平台的普及應用,使得不具備程式設計技能的業務領域專家能夠獨立設計、部署和最佳化 AI 輔助的業務流程,而無需依賴有限的 IT 開發資源,從而創造了巨大的市場拓展機會。這大大擴展了 BPM 的應用範圍,使其不再局限於擁有專門流程自動化團隊的大型企業,而是擴展到了中型企業和部門級應用場景,而這些場景此前是傳統商業 BPM 平台模式無法觸及的。
ERP嵌入式自動化領域的競爭
包括SAP和Oracle在內的主要ERP平台供應商,將人工智慧驅動的流程自動化和監控功能直接整合到企業核心系統中,且無需額外軟體授權費用,這一事實威脅到投資獨立人工智慧BPM平台的商業性可行性。這是因為,當企業現有的系統關係中已經具備足夠的流程管理功能時,企業會認為專用BPM解決方案所帶來的附加價值降低。
新冠疫情引發了各行各業企業業務流程的快速重組,暴露了傳統BPM系統的不足之處——這些系統缺乏柔軟性,無法適應疫情期間業務運營所需的快速流程變更。能夠快速識別流程故障的AI驅動型流程挖掘工具以及支援敏捷流程重組的BPM平台在疫情期間展現了差異化價值。疫情結束後,企業對流程韌性的投入以及對持續最佳化文化的追求,正在推動AI BPM市場的成長。
在預測期內,低程式碼 BPM 平台細分市場預計將成為最大的細分市場。
預計在預測期內,低程式碼 BPM 平台細分市場將佔據最大的市場佔有率。這主要歸功於企業對低程式碼業務應用開發平台的廣泛採用,這些平台使非技術業務用戶能夠獨立實施流程改進,而無需受制於 IT 部門的瓶頸,從而擴大了業務流程自動化的潛在市場。 Appian、Pegasystems 和 Kissflow 等領先的低程式碼 BPM 供應商正透過其應用過程開發平台在各行各業的訂閱服務獲得可觀的企業收入。
在預測期內,軟體即服務 (SaaS) 細分市場預計將呈現最高的複合年成長率。
在預測期內,軟體即服務(SaaS) 細分市場預計將呈現最高的成長率,這主要得益於企業加速從本地部署 BPM 平台轉向雲端交付的 SaaS 訂閱模式。與傳統的本地部署 BPM 相比,雲端交付的 SaaS 訂閱模式具有部署速度更快、AI 功能持續更新以及總體擁有成本 (TCO) 更低等優勢。雲端原生 BPM 平台能夠實現快速、彈性擴展並存取整合的 AI 服務,因此在企業的新 BPM 部署中越來越受歡迎。
在預測期內,北美預計將佔據最大的市場佔有率。這是因為美國公司是全球最大的AI BPM軟體買家,Appian、Pegasystems和IBM等主要平台供應商的總部都設在北美,並且它們透過在金融服務、政府、醫療保健和保險等行業(這些行業的BPM平台應用最為成熟)建立的客戶關係,獲得了可觀的國內和國際企業收入。
在預測期內,亞太地區預計將呈現最高的複合年成長率。這主要歸功於印度、中國、日本和澳洲企業數位化投資的快速成長,從而推動了對人工智慧業務流程管理(AI BPM)平台的需求增加;同時,區域IT服務產業能力的提升也增強了本地BPM實施方案的實施;此外,越來越多的中型企業透過區域SaaS通路採用雲端交付的低程式碼BPM解決方案。
According to Stratistics MRC, the Global AI in Business Process Management Market is accounted for $16.8 billion in 2026 and is expected to reach $37.9 billion by 2034 growing at a CAGR of 10.9% during the forecast period. AI in business process management refers to the integration of artificial intelligence capabilities including process mining, machine learning-driven optimization, natural language processing, predictive analytics, and generative AI into business process management software suites and platforms to enable automated process discovery, continuous performance monitoring, intelligent bottleneck identification, predictive compliance monitoring, low-code AI-assisted process design, and adaptive process execution that evolves based on real-time performance data across enterprise operational environments.
Process Mining Adoption Growth
Process mining technology adoption is fundamentally transforming enterprise business process management by providing AI-powered objective visibility into actual process execution patterns derived from enterprise system event logs, enabling organizations to identify deviation from intended process designs, quantify inefficiency costs, and prioritize targeted automation and optimization investments. Integration of process mining insights into BPM platform design and monitoring workflows is generating compelling enterprise value propositions that expand BPM platform adoption beyond traditional workflow configuration use cases.
Process Change Governance Complexity
Enterprise process governance complexity arising from cross-functional stakeholder involvement, regulatory compliance requirements, and legacy system dependencies creates substantial organizational barriers to implementing AI-recommended process optimizations within BPM platform environments, limiting the realized operational impact of AI insights that may identify clear optimization opportunities but face implementation timelines extending to months or years due to organizational coordination requirements.
Low-Code BPM Democratization
Low-code and no-code BPM platform adoption is creating a substantial market expansion opportunity by enabling business domain experts without programming skills to independently design, deploy, and optimize AI-assisted business processes without depending on scarce IT development resources, dramatically expanding the enterprise BPM deployment universe beyond large enterprises with dedicated process automation teams to mid-market and departmental use cases previously inaccessible to traditional BPM platform commercial models.
ERP Embedded Automation Competition
Major ERP platform vendors including SAP and Oracle embedding AI-powered process automation and monitoring capabilities directly within core enterprise systems at no additional software license cost threaten the commercial viability of standalone AI BPM platform investments as enterprises perceive diminishing incremental value from dedicated BPM solutions when adequate process management functionality is bundled within existing enterprise system relationships.
COVID-19 triggered rapid business process redesign across all enterprise sectors that exposed the inadequacy of inflexible traditional BPM systems unable to accommodate rapid process change requirements during pandemic operational adaptation. AI-powered process mining tools enabling rapid identification of process dysfunction and BPM platforms supporting agile process redesign demonstrated differentiated value during the pandemic. Post-pandemic process resilience investment and continuous optimization culture sustain AI BPM market growth.
The low-code BPM platforms segment is expected to be the largest during the forecast period
The low-code BPM platforms segment is expected to account for the largest market share during the forecast period, due to broad enterprise adoption of low-code business application development platforms that are expanding the addressable business process automation market by enabling non-technical business users to independently implement process improvements without IT bottlenecks. Leading low-code BPM vendors including Appian, Pegasystems, and Kissflow are generating substantial enterprise revenue from process application development platform subscriptions across diverse industry verticals.
The software-as-a-service (SaaS) segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the software-as-a-service (SaaS) segment is predicted to witness the highest growth rate, driven by accelerating enterprise shift from on-premise BPM platform deployments to cloud-delivered SaaS subscription models offering faster deployment, continuous AI capability updates, and reduced total cost of ownership compared to legacy on-premise BPM installations. Cloud-native BPM platforms enabling rapid elastic scaling and integrated AI service consumption are increasingly preferred for new enterprise BPM deployments.
During the forecast period, the North America region is expected to hold the largest market share, due to United States enterprises representing the world's largest AI BPM software buyers with leading platform vendors including Appian, Pegasystems, and IBM headquartered in North America and generating substantial domestic and international enterprise revenue from established customer relationships across financial services, government, healthcare, and insurance sectors with the highest BPM platform adoption maturity.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, due to rapid enterprise digitalization investment across India, China, Japan, and Australia generating growing AI BPM platform demand, combined with expanding regional IT services sector capabilities enabling local BPM implementation programs and growing mid-market enterprise adoption of cloud-delivered low-code BPM solutions through regional SaaS distribution channels.
Key players in the market
Some of the key players in AI in Business Process Management Market include Appian Corporation, Pegasystems Inc., IBM Corporation, Oracle Corporation, SAP SE, Microsoft Corporation, ServiceNow Inc., Software AG, Tibco Software Inc., Kissflow Inc., Zoho Corporation, Nintex Global Ltd., Tata Consultancy Services (TCS), Infosys Limited, Wipro Limited, Accenture plc, and Cognizant Technology Solutions.
In March 2026, Appian Corporation introduced Appian AI Copilot enabling business users to design complete enterprise process applications through conversational AI interactions without requiring technical BPM platform configuration knowledge.
In January 2026, Nintex Global Ltd. released a new AI-powered workflow analytics capability providing process owners with automated performance benchmarking and AI-generated improvement recommendations across deployed business process automation workflows.
In October 2025, Kissflow Inc. secured a major enterprise expansion with a global manufacturing conglomerate deploying low-code BPM automation across procurement, quality management, and supplier onboarding process workflows.
Note: Tables for North America, Europe, APAC, South America, and Rest of the World (RoW) Regions are also represented in the same manner as above.