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市場調查報告書
商品編碼
1925026
智慧城市配送中心市場預測至2032年:按位置類型、基礎設施類型、經營模式、技術、應用和區域分類的全球分析Smart Urban Pickup & Drop-Off Points Market Forecasts to 2032 - Global Analysis By Location Type, Infrastructure Type, Business Model, Technology, Application and By Geography |
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根據 Stratistics MRC 的研究,預計到 2025 年,全球智慧城市配送中心市場規模將達到 63 億美元,到 2032 年將達到 168 億美元,預測期內複合年成長率為 15%。
智慧城市配送中心是策略性地分佈於城市中的數位化空間,旨在實現高效、非接觸式的貨物和乘客轉運。這些配送中心整合了物聯網感測器、基於人工智慧的交通管理系統、即時數據分析和行動應用程式,能夠更有效地利用路邊空間,緩解交通堵塞,並改善最後一公里物流。預約制、動態定價和自動化監控為電子商務配送、共乘、共享出行和自動駕駛車輛提供了支援。透過最大限度地減少等待時間、排放氣體和配送失敗,智慧城市配送中心能夠改善城市交通,支持永續交通系統,並在智慧城市生態系統中提升城市整體營運效率。
都市區對電子商務配送的需求快速成長
消費者對更快配送速度的期望日益提高,促使物流供應商引入自助儲物櫃和自助服務終端。網路購物量的快速成長,尤其是在人口密集的都市區,進一步強化了對分散式取貨點的需求。零售商正利用這些智慧取貨點消除配送瓶頸,提升顧客便利性。將取貨點整合到住宅和交通樞紐,進一步加速了市場滲透。這些趨勢共同推動了預測期內的持續成長動能。
監管和資料隱私問題
各國政府正在收緊對消費者資料儲存和交易監控的合規要求。企業面臨著如何在提供流暢使用者體驗和嚴格保護隱私之間取得平衡的挑戰。高成本的合規成本阻礙了中小企業的業務擴張。對個人阻礙因素被監控和濫用的擔憂也減緩了某些地區消費者對相關技術的接受度。這些因素共同限制了市場成長速度。
先進技術帶來無縫體驗
人工智慧驅動的分析技術實現了預測性配送調度和動態儲物櫃分配。物聯網整合增強了即時追蹤能力,提高了客戶透明度。非接觸式認證系統建立了消費者信任,並減少了交易摩擦。與金融科技供應商的合作擴大了支付柔軟性,並拓寬了使用者群體。這些創新創造了差異化的價值提案,並為市場的快速普及奠定了基礎。
主要物流公司之間的激烈競爭
全球巨頭正迅速部署自有儲物櫃網路,擠壓本地營運商的生存空間。它們利用規模經濟和先進基礎設施的能力顯著提高了市場進入門檻。產業整合趨勢正在減少獨立Start-Ups獲得發展機會。現有物流公司激進的定價策略正在侵蝕新進入者的利潤空間。這種激烈的競爭有可能限制市場格局的多樣性和創新。
新冠疫情改變了消費者的行為,並加速了人們對非接觸式配送解決方案的依賴。封鎖和保持社交距離的規定導致智慧宅配櫃和自提點的需求激增。零售商和物流供應商迅速擴大了相關設施的部署規模,以確保安全且有效率的最後一公里配送。消費者也欣然接受了這些系統,將其視為傳統面對面交易的安全替代方案。疫情加速了人們向便利和自動化方向發展的長期行為轉變。因此,新冠疫情也成為了市場普及的加速器。
預計在預測期內,智慧宅配櫃細分市場將佔據最大的市場佔有率。
預計在預測期內,智慧宅配櫃細分市場將佔據最大的市場佔有率,這主要得益於其在住宅和商業場所的廣泛應用。自動化包裹櫃能夠減少投遞失敗率,並最佳化宅配處理效率。其擴充性和模組化的設計使其在各種城市環境中都極具吸引力。零售商正擴大將包裹櫃整合到其全通路策略中,以提升客戶參與。消費者對安全包裹櫃系統的信任度不斷提高,進一步鞏固了其市場主導地位。因此,智慧宅配櫃預計將佔據最大的市場佔有率。
預計在預測期內,食品和雜貨業將實現最高的複合年成長率。
預計在預測期內,食品雜貨業將以最高速度成長,主要受快速成長的需求驅動。都市區消費者在日常用品方面越來越注重便利性,這推動了生鮮食品自提點的普及。溫控儲物櫃能夠安全儲存生鮮食品和包裝食品。零售商正利用這些系統拓展其快速銷售服務。食品雜貨連鎖店與物流供應商之間的合作也進一步促進了該產業的成長。預計在預測期內,食品雜貨業將以最高速度成長。
在預測期內,歐洲有望保持最大的市場佔有率,這主要得益於其成熟的電子商務生態系統和對永續物流的強力的監管支持。歐洲各城市正積極投資智慧基礎設施,以減少交通擁擠和排放氣體。該地區的零售商正在將自提點納入城市規劃框架。消費者較高的數位素養和對自動化系統的信任也促進了他們對智慧物流的接受度。成熟的物流運營商的存在進一步推動了市場滲透。這些因素共同作用,使歐洲成為領先的區域市場。
在預測期內,亞太地區預計將實現最高的複合年成長率,這主要得益於快速的都市化和蓬勃發展的電子商務活動。不斷壯大的中產階級人口正在推動便利配送解決方案的需求。中國和印度等國的政府正在支持智慧城市建設,並配套建設整合式取貨點。本地Start-Ups公司正在創新研發經濟實惠的儲物櫃解決方案,以適應人口密集的城市環境。智慧型手機普及率的不斷提高,也讓消費者更方便使用數位化配送平台。這些趨勢將助力亞太地區實現最快的成長。
According to Stratistics MRC, the Global Smart Urban Pickup & Drop-Off Points Market is accounted for $6.3 billion in 2025 and is expected to reach $16.8 billion by 2032 growing at a CAGR of 15% during the forecast period. Smart Urban Pickup & Drop-Off Points are digitally enabled, strategically located spaces in cities designed to facilitate efficient, contactless exchange of goods and passengers. Integrated with IoT sensors, AI-based traffic management systems, real-time data analytics, and mobile applications, these points optimize curbside usage, reduce congestion, and improve last-mile logistics. They support e-commerce deliveries, ride-hailing, shared mobility, and autonomous vehicles by enabling scheduled access, dynamic pricing, and automated monitoring. By minimizing idle time, emissions, and delivery failures, Smart Urban Pickup & Drop-Off Points enhance urban mobility, support sustainable transportation systems, and improve overall city operational efficiency within smart city ecosystems.
Rapid urban e-commerce delivery demand
Rising consumer expectations for faster delivery timelines are compelling logistics providers to deploy automated lockers and kiosks. The surge in online shopping volumes, particularly in densely populated urban centers, is intensifying the need for decentralized collection hubs. Retailers are leveraging these smart points to reduce delivery bottlenecks and enhance customer convenience. The integration of pickup points into residential complexes and transit hubs is further accelerating market penetration. Collectively, these dynamics are driving sustained growth momentum across the forecast period.
Regulatory and data privacy concerns
Governments are tightening compliance requirements around consumer data storage and transaction monitoring. Operators face challenges in balancing seamless user experiences with stringent privacy safeguards. High costs of regulatory adherence are discouraging smaller players from scaling operations. Concerns over surveillance and misuse of personal information are slowing consumer adoption in certain regions. These factors collectively act as a restraint, tempering the pace of market growth.
Advanced tech for seamless experiences
AI-driven analytics are enabling predictive delivery scheduling and dynamic locker allocation. IoT integration is enhancing real-time tracking and improving customer transparency. Contactless authentication systems are boosting consumer confidence and reducing transaction friction. Partnerships with fintech providers are expanding payment flexibility and broadening user bases. These innovations are creating differentiated value propositions, positioning the market for accelerated adoption.
Intense competition from logistics giants
Global players are rapidly deploying proprietary locker networks, crowding out regional operators. Their ability to leverage economies of scale and advanced infrastructure creates significant entry barriers. Consolidation trends are reducing opportunities for independent startups to gain traction. Aggressive pricing strategies by established logistics firms are eroding margins for new entrants. This competitive intensity threatens to limit diversity and innovation within the market landscape.
The Covid-19 pandemic reshaped consumer behavior, accelerating reliance on contactless delivery solutions. Lockdowns and social distancing mandates drove exponential demand for smart parcel lockers and pickup points. Retailers and logistics providers rapidly scaled installations to ensure safe and efficient last-mile delivery. Consumers embraced these systems as a secure alternative to traditional in-person exchanges. The pandemic catalyzed long-term behavioral shifts toward convenience and automation. As a result, Covid-19 acted as a structural accelerator for market adoption.
The smart parcel lockers segment is expected to be the largest during the forecast period
The smart parcel lockers segment is expected to account for the largest market share during the forecast period, driven by widespread deployment in residential and commercial complexes. Automated lockers reduce delivery failures and optimize courier efficiency. Their scalability and modular design make them attractive for diverse urban environments. Retailers are increasingly integrating lockers into omnichannel strategies to enhance customer engagement. Rising consumer trust in secure locker systems is reinforcing their dominance. Consequently, smart parcel lockers will account for the largest market share.
The food and grocery segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the food and grocery segment is predicted to witness the highest growth rate, supported by surging demand for rapid fulfillment. Urban consumers are prioritizing convenience in daily essentials, fueling adoption of pickup points for perishables. Temperature-controlled lockers are enabling safe storage of fresh produce and packaged foods. Retailers are leveraging these systems to expand quick-commerce offerings. The segment's growth is amplified by partnerships between grocery chains and logistics providers. Over the forecast period, food and grocery will witness the highest growth rate.
During the forecast period, the Europe region is expected to hold the largest market share, driven by mature e-commerce ecosystems and strong regulatory support for sustainable logistics. European cities are actively investing in smart infrastructure to reduce congestion and emissions. Retailers in the region are integrating pickup points into urban planning frameworks. Consumer adoption is reinforced by high digital literacy and trust in automated systems. The presence of established logistics players further strengthens market penetration. Collectively, these factors position Europe as the leading regional market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, fueled by rapid urbanization and booming e-commerce activity. Expanding middle-class populations are driving demand for convenient delivery solutions. Governments in countries such as China and India are supporting smart city initiatives that integrate pickup points. Local startups are innovating with cost-effective locker solutions tailored to dense urban environments. Rising smartphone penetration is enhancing consumer access to digital delivery platforms. These dynamics will enable Asia Pacific to achieve the fastest growth trajectory.
Key players in the market
Some of the key players in Smart Urban Pickup & Drop-Off Points Market include Amazon.com, Inc., InPost S.A., Quadient S.A., Cleveron AS, Smartbox Logistics Solutions Pvt. Ltd., TZ Limited, KEBA AG, ByBox Holdings Ltd., Luxer One, Inc., Parcel Pending, Inc., DHL Group, UPS (United Parcel Service, Inc.), FedEx Corporation, Cainiao Smart Logistics Network Ltd. and SwipBox A/S.
In November 2025, InPost launched "InPost Fresh," a pilot program in Warsaw featuring temperature-controlled smart lockers for grocery and meal kit deliveries in partnership with local retailers. This innovation marked the company's entry into the perishable goods segment, utilizing its automated network for a new category of goods.
In October 2023, Quadient announced a strategic partnership with a major European real estate firm, Gecina, to deploy smart parcel lockers in residential buildings across France, enhancing last-mile delivery efficiency and tenant convenience.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.