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市場調查報告書
商品編碼
1889417
通訊管理服務市場預測至2032年:按服務類型、部署模式、通訊業者類型、組織規模、最終用戶和地區分類的全球分析Telecom Managed Services Market Forecasts to 2032 - Global Analysis By Service Type, Deployment Model, Telecom Operator Type, Organization Size, End User and By Geography |
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根據 Stratistics MRC 的一項研究,預計到 2025 年,全球通訊管理服務市場規模將達到 309.4 億美元,到 2032 年將達到 793.5 億美元,預測期內複合年成長率為 14.4%。
通訊託管服務是指將通訊網路的監控、最佳化和維護外包給專業服務供應商。這些服務涵蓋網路規劃、實施、持續監控和維護,以確保可靠的效能和最小的停機時間。透過利用尖端工具、自動化技術和專業團隊,電信託管服務可以幫助企業降低成本、提高網路效率並加強安全性。附加服務還包括雲端整合、技術支援和營運管理,使企業能夠專注於其核心業務目標。日益複雜的網路和對不間斷連接的需求,促使越來越多的企業尋求可靠且經濟高效的解決方案,從而推動了通訊託管服務領域的蓬勃發展。
根據通訊(ITU)的數據,到2022年,全球95%的人口將擁有行動寬頻覆蓋,但實際使用網路的人口僅佔67%。這一差距凸顯了託管服務在最佳化網路、降低成本和推動普及方面的重要性。
網路最佳化的需求日益成長
日益成長的簡化複雜網路和維護可靠連接的需求正在推動通訊託管服務市場的發展。隨著企業採用 5G、物聯網和雲端基礎技術,有效的網路管理對於防止服務中斷和提升效能至關重要。託管服務供應商提供專業的知識、自動化和監控解決方案,使企業能夠在不分散核心業務注意力的情況下最佳化網路營運。外包這些功能可確保高網路可靠性、營運效率和成本節約,因此,對於面臨技術快速發展和不斷擴大的通訊基礎設施需求的企業而言,託管服務正成為越來越有吸引力的選擇。
安全和隱私問題
安全和隱私問題嚴格限制通訊託管服務市場的成長。企業將網路營運外包時,會面臨敏感資料(包括客戶和營運資訊)遭受網路攻擊和未授權存取的風險。此外,遵守各種地區性法規也使服務部署變得複雜。由於擔心資料濫用或洩露,企業往往不願將關鍵網路基礎設施的管理委託給外部供應商。儘管託管服務具有營運和成本優勢,但保護敏感資訊和遵守法規方面的這些顧慮仍然是阻礙通訊業採用託管服務的重要障礙。
雲端運算和虛擬化應用
雲端運算和網路虛擬化的日益普及為通訊託管服務帶來了廣闊的發展前景。企業越來越依賴虛擬網路、混合IT環境和雲端基礎解決方案,因此需要專家支援來進行實施、營運和最佳化。託管服務供應商提供整合、監控和安全解決方案,以確保高效的效能和最短的停機時間。這些服務透過實現可擴展、可適應且經濟高效的網路營運,幫助企業實現IT基礎設施的現代化。雲端運算和虛擬化技術在各行業的擴展正在推動對通訊託管服務的需求,使服務供應商能夠豐富其服務產品,增強客戶參與,並充分利用向數位化和靈活網路架構轉型帶來的機會。
科技快速變革
科技創新日新月異,對通訊託管服務供應商構成威脅。 5G、物聯網、人工智慧和雲端基礎網路技術的進步要求基礎設施、工具和技術專長不斷升級。未能跟上時代步伐的服務供應商將面臨客戶流失的風險,因為競爭對手能夠更有效地部署新技術。頻繁的技術更新會增加營運的複雜性和成本,使服務交付更加困難。企業期望快速採用創新技術以保持競爭力。託管服務供應商必須優先考慮持續的培訓、研究和採用前沿解決方案。未能跟上科技發展的腳步會導致市佔率下降,並錯失成長良機。
新冠疫情對通訊管理服務市場產生了重大影響,推動了對數位化解決方案和遠端連線的需求。廣泛的封鎖和遠距辦公加劇了企業對可靠安全通訊網路的依賴,促進了管理服務的普及。為了維持業務永續營運,企業紛紛尋求雲端整合、網路管理和網路安全的支援。然而,疫情帶來的挑戰,例如計劃延期、供應鏈中斷和預算限制,也對部分企業造成了影響。但同時,這場危機也凸顯了可靠網路基礎設施的重要性,使通訊管理服務供應商在後疫情時代能夠實現長期成長,因為企業將連接性和效率放在首位。
預計在預測期內,託管網路服務細分市場將佔據最大的市場佔有率。
預計在預測期內,託管網路服務細分市場將佔據最大的市場佔有率。這主要是因為網路是現代通訊營運的基礎。企業需要不間斷的連接、高速資料交換和強大的網路效能來推動業務流程和數位舉措。服務供應商提供主動監控、維護和最佳化服務,以確保網路的可靠性和效率。 5G 的興起、雲端技術的普及以及物聯網整合的日益增強,都增加了網路的複雜性,迫使企業更依賴外部專業知識。對安全、可擴展和高效的網路基礎設施的需求,使得託管網路服務成為通訊託管服務市場中規模最大、需求量最高的細分市場。
預計在預測期內,雲端運算領域將實現最高的複合年成長率。
預計在預測期內,雲端運算領域將保持最高的成長率,這主要得益於雲端基礎設施和虛擬化網路的廣泛應用。企業正從傳統的本地環境遷移到雲端平台,以獲得可擴展性、營運柔軟性和成本節約等優勢。雲端管理解決方案提供簡化的維護、快速部署和即時網路監控,使企業能夠專注於策略重點。 5G、人工智慧和物聯網等新興技術進一步推動了雲端服務的普及。更便利的存取、更低的資本投入和易於整合等優勢,使得雲端基礎的託管服務成為首選,也使該領域成為市場中成長最快的組成部分。
由於北美擁有強大的通訊基礎設施、技術先進的企業以及眾多早期技術採用者,預計北美將在整個預測期內保持最大的市場佔有率。該地區正在經歷5G的大規模部署、網際網路使用率的快速成長,以及對雲端運算、物聯網和人工智慧驅動的網路解決方案的大量投資。企業越來越依賴託管服務供應商進行網路、IT和安全管理,以提高營運效率並降低成本。完善的法規環境、成熟的數位生態系統以及對不間斷通訊服務日益成長的需求,共同鞏固了北美作為全球最大市場的地位。這些因素共同促成了北美成為通訊託管服務採用和成長的主導地區。
預計亞太地區在預測期內將實現最高的複合年成長率,這主要得益於快速的數位化、智慧型手機使用量的增加以及通訊網路的擴張。中國、印度和日本等主要經濟體正大規模投資5G、物聯網和雲端運算技術,從而推動了對專業託管服務的需求。企業擴大將網路、IT和安全管理外包,以提高效率、降低營運成本並加速數位轉型。新興市場的發展、工業化進程的加速以及先進通訊解決方案的日益普及,為亞太地區帶來了巨大的成長潛力,使其成為全球通訊託管服務供應商成長最快、最具發展前景的地區。
According to Stratistics MRC, the Global Telecom Managed Services Market is accounted for $30.94 billion in 2025 and is expected to reach $79.35 billion by 2032 growing at a CAGR of 14.4% during the forecast period. Telecom Managed Services involve entrusting specialized providers with the oversight, optimization, and upkeep of telecommunications networks. Services cover network planning, implementation, continuous monitoring, and maintenance to ensure reliable performance and minimal downtime. Utilizing cutting-edge tools, automation, and expert teams, these services help businesses lower costs, improve network efficiency, and strengthen security. Additional offerings include cloud integration, technical support, and operational management, enabling organizations to concentrate on primary business goals. Rising network complexity, coupled with the need for uninterrupted connectivity, fuels the global expansion of telecom managed services as organizations seek reliable and cost-effective solutions.
According to the International Telecommunication Union (ITU), data shows that by 2022, 95% of the global population had mobile broadband coverage, yet only 67% were actually using the internet. This gap underscores the importance of managed services in optimizing networks, improving affordability, and driving adoption.
Growing demand for network optimization
The telecom managed services market is propelled by the growing need to streamline complex networks and maintain consistent connectivity. As businesses adopt 5G, IoT, and cloud-based technologies, effective network management becomes essential to prevent service disruptions and enhance performance. Managed service providers deliver skilled expertise, automation, and monitoring solutions that allow organizations to optimize network operations without diverting focus from core activities. Outsourcing these functions ensures high network reliability, operational efficiency, and lower costs, making managed services an increasingly attractive option for enterprises facing rapid technological growth and expanding communication infrastructure requirements.
Security and privacy concerns
Security and privacy issues significantly limit the growth of the telecom managed services market. When companies outsource network operations, sensitive data, including customer and operational information, can be vulnerable to cyberattacks and unauthorized access. Compliance with diverse regional regulations further complicates service adoption. Enterprises often hesitate to allow external providers to manage critical network infrastructure due to fears of data misuse or breaches. These concerns about safeguarding confidential information and maintaining regulatory adherence act as major barriers, slowing the adoption rate of managed services in telecommunications despite their operational and cost benefits.
Cloud and virtualization adoption
Rising adoption of cloud computing and network virtualization provides promising prospects for telecom managed services. Organizations increasingly rely on virtual networks, hybrid IT setups, and cloud-based solutions, demanding expert support for deployment, management, and optimization. Managed service providers can deliver integration, monitoring, and security solutions to ensure efficient performance and minimal downtime. By facilitating scalable, adaptable, and cost-effective network operations, these services help businesses modernize their IT infrastructure. The expanding use of cloud and virtualized technologies across sectors fuels demand for telecom managed services, enabling providers to diversify their offerings, enhance customer engagement, and capitalize on the shift toward digital and flexible network architectures.
Rapid technological changes
The fast pace of technological change poses a threat to telecom managed services providers. Advances in 5G, IoT, AI, and cloud-based networks require constant upgrades in infrastructure, tools, and technical expertise. Providers that fail to keep up risk losing clients to competitors who can deploy new technologies more effectively. Frequent technological updates increase operational complexity and costs, making service delivery more challenging. Enterprises expect swift adoption of innovations to stay competitive. Managed service providers must prioritize continuous training, research, and the deployment of cutting-edge solutions. Inability to keep pace with evolving technologies can reduce market relevance and result in lost growth opportunities.
The COVID-19 pandemic had a profound effect on the telecom managed services market, boosting the need for digital solutions and remote connectivity. With widespread lockdowns and remote work, businesses increasingly depended on reliable and secure telecom networks, driving adoption of managed services. Providers were called upon for cloud integration, network management, and cybersecurity support to maintain operational continuity. Despite this, pandemic-related challenges such as project delays, supply chain interruptions, and constrained budgets affected some organizations. Nevertheless, the crisis underscored the importance of dependable network infrastructure, positioning telecom managed service providers for long-term growth as businesses prioritize connectivity and efficiency in a post-pandemic environment.
The managed network services segment is expected to be the largest during the forecast period
The managed network services segment is expected to account for the largest market share during the forecast period, primarily because networks form the backbone of modern telecom operations. Organizations require uninterrupted connectivity, high-speed data exchange, and robust network performance to drive business processes and digital initiatives. Service providers deliver proactive monitoring, maintenance, and optimization to ensure reliability and efficiency. The rise of 5G, cloud adoption, and IoT integration has increased network complexity, prompting enterprises to rely on external expertise. The need for secure, scalable, and efficient network infrastructure makes managed network services the largest and most sought-after segment within the telecom managed services market.
The cloud segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the cloud segment is predicted to witness the highest growth rate, fueled by widespread adoption of cloud infrastructure and virtualized networks. Companies are transitioning from traditional on-premises setups to cloud platforms to benefit from scalability, operational flexibility, and cost savings. Cloud-managed solutions offer streamlined maintenance, rapid deployment, and real-time network monitoring, allowing businesses to concentrate on strategic priorities. Emerging technologies like 5G, AI, and IoT further drive the adoption of cloud services. With improved accessibility, lower capital investment, and easy integration, cloud-based managed services are rapidly becoming the preferred choice, making this segment the market's fastest-growing component.
During the forecast period, the North America region is expected to hold the largest market share, owing to its robust telecom infrastructure, technologically advanced enterprises, and early technology adoption. The region experiences extensive 5G rollout, high internet usage, and substantial investments in cloud, IoT, and AI-driven network solutions. Companies increasingly rely on managed service providers for network, IT, and security management to improve operational efficiency and lower costs. A well-established regulatory environment, mature digital ecosystem, and rising demand for uninterrupted telecom services further strengthen North America's position as the largest market globally. These factors collectively make it the dominant region in telecom managed services adoption and growth.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, fueled by rapid digital adoption, rising smart phone use, and expanding telecom networks. Key countries including China, India, and Japan are investing extensively in 5G, IoT, and cloud technologies, boosting the need for professional managed services. Businesses are increasingly outsourcing network, IT, and security management to improve efficiency, reduce operational costs, and facilitate digital transformation. With emerging markets, growing industrialization, and increased adoption of advanced telecom solutions, Asia-Pacific presents substantial growth potential, making it the fastest-growing and most promising region for telecom managed service providers globally.
Key players in the market
Some of the key players in Telecom Managed Services Market include Cisco Systems, Inc., Huawei Technologies Co., Ltd., IBM Corporation, Ericsson, Verizon Communications Inc., AT&T Inc., Nokia Corporation, ZTE Corporation, Tech Mahindra Limited, Accenture Plc., Capgemini SE, Tata Communications Limited, Orange Business Services, NTT Data Corporation and Amdocs Limited.
In November 2025, IBM and Atruvia AG have sealed a long-term collaboration that paves the way for sustainable and state-of-the-art IT platforms for the banking of tomorrow. Atruvia will use IBM z17, which was announced earlier this year, as a cornerstone supports its mission critical operations including the core banking system.
In September 2025, Ericsson has secured a 12.5 billion Swedish crown contract to supply 5G communications equipment to VodafoneThree, the U.K.'s newest mobile giant formed by the merger of Vodafone UK and Three UK. The deal makes Ericsson the primary vendor in a wider £2 billion equipment agreement that also includes Nokia.
In March 2025, Huawei and the Netherlands' Sona signed a strategic cooperation agreement. According to the agreement, the two parties will cooperate closely in the secure access service edge (SASE) field to jointly develop products, build a more intelligent network security system for enterprises worldwide, and share the SASE market. Sonia Harjani, founder of Sona, and Vincent Liu from President of Global Enterprise Network Marketing and Sales Dept, Huawei, attended the signing ceremony.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.