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市場調查報告書
商品編碼
1813380
2032 年服務機器人市場預測:按類型、移動性、組件、最終用戶和地區進行的全球分析Service Robots Market Forecasts to 2032 - Global Analysis By Type, Mobility, Component, End User and By Geography |
根據 Stratistics MRC 的數據,全球服務機器人市場預計在 2025 年達到 439 億美元,到 2032 年將達到 1,894 億美元,預測期內的複合年成長率為 23.2%。
服務機器人是自主或半自動的機器,旨在為人類執行有用的任務(不包括工業自動化)。這些機器人在商用或個人環境中運行,協助完成清潔、配送、醫療保健和客戶服務等活動。這些機器人整合了感測器、人工智慧和移動系統,可以安全且有效率地與使用者及其周圍環境互動。與製造機器人不同,服務機器人專注於透過酒店、物流、農業和養老等非工業應用來提高便利性、生產力和生活品質。
根據《國際酒店業評論》報導,學術界對服務機器人的興趣日益濃厚,1985 年至 2022 年間,Scopus 索引發表了 330 多篇論文。該研究強調了三個主要研究主題:客戶服務的採用、擬人化以及人工智慧在機器人服務中的整合。
電子商務和物流自動化的成長
倉庫和履約中心擴大部署服務機器人,以實現分類、揀選和最後一英里配送等任務的自動化。這些機器人在大規模生產環境中至關重要,因為它們能夠提高工作速度、減少人為錯誤並降低人事費用。此外,人工智慧和機器視覺技術的整合使機器人能夠適應動態庫存系統和複雜的佈局。隨著消費者對更快配送速度的期望不斷提高,利用服務機器人實現物流自動化已成為全球零售商的策略必要事項。
缺乏標準化和監管障礙
不同的安全標準、資料隱私法規和認證要求阻礙了跨境部署和擴充性。此外,缺乏統一的人機互動和操作安全通訊協定,為製造商和最終用戶帶來了不確定性。這種監管模糊性阻礙了創新,並推遲了產品商業化,尤其是在醫療保健和公共服務等領域。彌合這些差距對於在全球範圍內充分發揮服務機器人的潛力至關重要。
機器人即服務(RaaS)經營模式
企業無需領先投入大量資本,現在可以按付費或按月訂購機器人服務,從而提高可負擔性和靈活性。這種模式對於希望在無需長期資本投入的情況下實現自動化的小型企業和新興企業尤其具有吸引力。 RaaS 還支援持續軟體更新、遠端診斷和擴充性,使其成為動態營運環境的理想選擇。隨著雲端運算和邊緣運算的成熟,RaaS 預計將在酒店、物流和醫療保健等行業中得到更廣泛的應用。
大眾對自動機器缺乏信任
對就業流失、數據濫用以及機器在老年護理和安全等關鍵場景中決策的擔憂,已導致某些市場出現抵制。負面媒體報導和個別故障進一步加劇了人們的不信任。建立機器人營運透明度、確保符合倫理道德的人工智慧管治,以及向用戶普及其優勢和保障措施,對於促進接受度和長期採用至關重要。公眾對自主機器人的安全性、可靠性和倫理影響的質疑仍然是一大障礙。
新冠疫情加速了各行各業對服務機器人的採用,尤其是在醫療保健、零售和衛生領域。機器人被用於消毒、非接觸式配送和病患監護,減少了人員接觸,並確保了基本服務的連續性。然而,供應鏈中斷和生產延誤暫時影響了產量和全球分銷。同時,這場危機凸顯了自動化在維持營運韌性方面的價值,並促使對機器人技術的投資增加。
預計專業服務機器人領域將成為預測期內最大的市場
專業服務機器人領域預計將在預測期內佔據最大的市場佔有率,因其在醫療保健、飯店、公共等領域的廣泛應用。這些機器人執行手術輔助、老年人護理和監控等專業任務,通常需要先進的感測器和人工智慧功能。它們的價值在於能夠在複雜環境中以最少的人工干預運作。人形介面和自主導航領域的持續技術創新正在進一步拓展機器人的應用範圍。
預計固定/固定基座機器人部分在預測期內將見證最高的複合年成長率。
預計固定式/固定底座機器人領域將在預測期內實現最高成長率,這得益於其在工業和商業環境中的應用。這些機器人通常安裝在固定位置,用於執行客戶互動、接待和自動販賣亭等任務。語音辨識、臉部分析和多語言支援等技術進步使其在零售和公共場所更加效用。隨著企業尋求經濟高效的自動化,同時最大限度地減少空間混亂,固定式機器人正日益受到歡迎。
預計亞太地區將在預測期內佔據最大的市場佔有率,這得益於其強大的製造業生態系統、政府主導的自動化舉措以及不斷上漲的人事費用。中國、日本和韓國等國家正大力投資醫療、物流和智慧城市領域的機器人技術。該地區還受益於領先的機器人製造商的強大影響力以及促進人工智慧和自動化發展的優惠政策。快速的都市化和人口結構變化進一步推動了養老、教育和公共服務領域對服務機器人的需求。
在預測期內,北美預計將實現最高的複合年成長率,這得益於技術創新、創業投資資金籌措以及各行業的早期應用。該地區對人工智慧研究的高度重視,加上成熟的法規環境,正在支援服務機器人的快速商業化。醫療保健、國防和零售領域日益成長的應用,正在推動人們對自動配送和機器人客戶服務的興趣。科技公司與機器人新興企業之間的策略夥伴關係正在加速產品開發和部署,使北美成為全球市場的關鍵成長引擎。
According to Stratistics MRC, the Global Service Robots Market is accounted for $43.9 billion in 2025 and is expected to reach $189.4 billion by 2032 growing at a CAGR of 23.2% during the forecast period. Service robots are autonomous or semi-autonomous machines designed to perform useful tasks for humans, excluding industrial automation. They operate in professional or personal environments, assisting with activities such as cleaning, delivery, healthcare, or customer service. These robots integrate sensors, AI, and mobility systems to interact safely and efficiently with users and surroundings. Unlike manufacturing robots, service robots focus on enhancing convenience, productivity, and quality of life across sectors like hospitality, logistics, agriculture, and elder care through non-industrial applications.
According International Hospitality Review scholarly interest in service robots has surged, with over 330 Scopus-indexed papers published between 1985 and 2022. The study highlights three dominant research themes: customer service adoption, anthropomorphism, and AI integration in robotic services.
Growth of E-commerce and logistics automation
Service robots are increasingly deployed in warehouses and fulfillment centers to automate tasks such as sorting, picking, and last-mile delivery. These robots enhance operational speed, reduce human error, and lower labor costs, making them indispensable in high-volume environments. Additionally, the integration of AI and machine vision technologies enables robots to adapt to dynamic inventory systems and complex layouts. As consumer expectations for faster deliveries rise, logistics automation through service robotics is becoming a strategic imperative for global retailers.
Lack of standardization and regulatory hurdles
Varying safety standards, data privacy laws, and certification requirements hinder cross-border deployment and scalability. Moreover, the absence of unified protocols for human-robot interaction and operational safety creates uncertainty for manufacturers and end-users. These regulatory ambiguities slow down innovation and delay product commercialization, especially in sectors like healthcare and public services. Addressing these gaps will be critical to unlocking the full potential of service robotics globally.
Robotics-as-a-service (RaaS) business model
Instead of high upfront capital investments, businesses can now subscribe to robotic services on a pay-per-use or monthly basis, improving affordability and flexibility. This model is particularly attractive to SMEs and startups seeking automation without long-term financial commitments. RaaS also enables continuous software updates, remote diagnostics, and scalability, making it ideal for dynamic operational environments. As cloud connectivity and edge computing mature, RaaS is expected to drive widespread adoption across industries such as hospitality, logistics, and healthcare.
Lack of public trust in autonomous machines
Concerns about job displacement, data misuse, and machine decision-making in critical scenarios such as elder care or security have led to resistance in certain markets. Negative media coverage and isolated incidents of malfunction further amplify distrust. Building transparency in robot operations, ensuring ethical AI governance, and educating users about benefits and safeguards will be essential to foster acceptance and long-term adoption. Public skepticism regarding the safety, reliability, and ethical implications of autonomous robots remains a significant barrier.
The COVID-19 pandemic accelerated the deployment of service robots across sectors, especially in healthcare, retail, and sanitation. Robots were used for disinfection, contactless delivery, and patient monitoring, reducing human exposure and ensuring continuity of essential services. However, supply chain disruptions and manufacturing delays temporarily affected production volumes and global distribution. On the upside, the crisis highlighted the value of automation in maintaining operational resilience, prompting increased investment in robotic technologies.
The professional service robots segment is expected to be the largest during the forecast period
The professional service robots segment is expected to account for the largest market share during the forecast period due to their extensive use in healthcare, hospitality, and public safety. These robots perform specialized tasks such as surgical assistance, elder care, and surveillance, often requiring advanced sensors and AI capabilities. Their ability to operate in complex environments with minimal human intervention makes them highly valuable. Continuous innovation in humanoid interfaces and autonomous navigation is further expanding their application scope.
The stationary / fixed-base robots segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the stationary / fixed-base robots segment is predicted to witness the highest growth rate driven by their deployment in industrial and commercial settings. These robots are typically installed at fixed locations for tasks like customer interaction, reception, and automated kiosks. Advancements in speech recognition, facial analysis, and multi-language support are enhancing their utility in retail and public spaces. As businesses seek cost-effective automation with minimal spatial disruption, fixed-base robots are gaining traction.
During the forecast period, the Asia Pacific region is expected to hold the largest market share supported by robust manufacturing ecosystems, government-led automation initiatives, and rising labor costs. Countries like China, Japan, and South Korea are investing heavily in robotics for healthcare, logistics, and smart cities. The region also benefits from a strong presence of leading robotics manufacturers and favorable policies promoting AI and automation. Rapid urbanization and demographic shifts are further driving demand for service robots in elder care, education, and public services.
Over the forecast period, the North America region is anticipated to exhibit the highest CAGR fueled by technological innovation, venture capital funding, and early adoption across industries. The region's strong emphasis on AI research, coupled with a mature regulatory environment, supports rapid commercialization of service robots. Applications in healthcare, defense, and retail are expanding, with growing interest in autonomous delivery and robotic customer service. Strategic partnerships between tech firms and robotics startups are accelerating product development and deployment, positioning North America as a key growth engine for the global market.
Key players in the market
Some of the key players in Service Robots Market include iRobot Corporation, Intuitive Surgical Inc., KUKA AG, SoftBank Robotics, Daifuku Co. Ltd., ABB Ltd., Omron Corporation, Samsung Electronics Co. Ltd., DJI, Boston Dynamics Inc., Pudu Robotics, Blue Ocean Robotics, Honda Motor Co. Ltd., Northrop Grumman Corporation, Cyberdyne Inc., Aethon Inc., Yujin Robot Co. Ltd., and Diligent Corporation.
In August 2025, DJI launched the Mic 3, a compact wireless microphone system with 32-bit float recording and adaptive gain. Designed for creators, it integrates with DJI cameras and offers pro-grade audio.
In August 2025, Pudu Robotics unveiled the MT1 Max, an AI-powered 3D perception robotic sweeper for large-scale environments. Designed for underground garages and semi-open spaces, it sets a new standard in autonomous cleaning.
In April 2025, Boston Dynamics and Hyundai announced a major expansion to deploy tens of thousands of robots across U.S. manufacturing sites. The collaboration will integrate Spot and Atlas robots into Hyundai's advanced factories.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.