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市場調查報告書
商品編碼
1744633
2032 年託管服務市場預測:按服務類型、組織規模、部署模式、最終用戶和地區進行的全球分析Managed Services Market Forecasts to 2032 - Global Analysis By Service Type, Organization Size, Deployment Mode, End User and By Geography |
根據 Stratistics MRC 的數據,全球託管服務市場預計在 2025 年達到 389,365 億美元,預計到 2032 年將達到 1,107,090 億美元,預測期內的複合年成長率為 16.1%。
託管服務供應商(MSP)。這些服務通常包括幫助台支援、雲端管理、網路安全、網路監控、資料備份等。 MSP 主動監督和維護組織的IT基礎設施,確保其有效性、安全性和效能,同時最大限度地減少停機時間。憑藉專家協助和固定成本,這種策略使公司能夠專注於其核心競爭力。託管服務通常以訂閱方式提供,提供擴充性的解決方案,以滿足公司獨特的技術需求和目標。
日益成長的IT複雜性與數位轉型
隨著企業採用新技術,管理複雜多元的IT環境變得越來越具有挑戰性。託管服務透過提供專家協助管理複雜的基礎設施,確保營運平穩進行。託管服務供應商提供數位轉型所需的可擴展、安全且高效的IT解決方案。為了降低營運風險並專注於核心業務,企業正在尋求IT職能外包。 IT轉型趨勢和日益複雜的環境推動了全球向託管服務的轉變。
對資料安全和管理的擔憂
公司通常不願意向外部服務供應商提供敏感資訊。這種顧慮源於對資料外洩、未授權存取以及違規的擔憂。企業也擔心失去對其IT基礎設施的控制權和可見性。 HIPAA和GDPR等法律規範使得外包決策更加困難。因此,可靠性問題阻礙或延遲了託管服務的採用。
小型企業成長和混合雲端採用
中小企業擴大採用混合雲端模式來平衡IT基礎設施的管理、安全性和靈活性。混合雲端的日益普及推動了對託管服務的需求,這些服務可確保本地和雲端環境的順利整合、維護和最佳化。託管服務供應商提供的可擴展、客製化協助可以幫助中小企業有效利用混合雲端的優勢。因此,中小企業和混合雲端的日益普及推動了託管服務市場的顯著成長。隨著整個企業數位轉型的加速,預計這一趨勢將持續下去。
激烈的市場競爭與價格壓力
服務供應商常常被迫削減成本以保持競爭力,這會導致用於品質和創新的資金減少。小型企業的競爭更加激烈,導致多元化下降和市場整合加劇。價格戰會將競標從創造價值轉移到降低成本,進而影響服務交付。此外,頻繁競標以獲取合約可能會導致服務模式不永續。這些因素削弱了市場穩定性,阻礙了持續擴張。
COVID-19的影響
新冠疫情加速了各行各業的數位轉型,對託管服務市場產生了重大影響。隨著企業轉向遠距辦公,對雲端服務、網路安全和IT支援的需求激增。託管服務供應商(MSP) 迅速調整,以支援業務永續營運、遠端基礎設施和資料安全。然而,一些部門面臨預算限制,新契約暫時停滯。整體而言,這場危機凸顯了強大IT系統的重要性,並隨著數位化業務和對遠端技術的依賴程度不斷提升,提升了MSP的長期成長前景。
預計行動化營運服務領域將成為預測期內最大的細分市場
預計在預測期內,行動化營運服務)細分市場將佔據最大市場佔有率,該細分市場提供全面的解決方案,有效管理企業行動裝置。 MMS 透過精簡的設備生命週期管理,幫助企業降低營運成本並提高員工生產力。行動技術和 BYOD 策略的日益普及確保了行動終端的安全性和合規性,從而推動了 MMS 的需求。此外,MMS 提供者提供即時支援和分析,從而實現主動管理和最佳化。此細分市場的成長將支持企業應對複雜的行動環境,從而促進整體市場擴張。
能源和公共行業預計將在預測期內實現最高複合年成長率
預計能源和公共領域將在預測期內實現最高成長,這得益於老化基礎設施的現代化改造和業務效率的提升。不斷成長的能源需求和向可再生能源的轉變需要託管服務透過先進的監控和分析技術提供強大的IT支援。這些服務可協助企業確保關鍵系統的合規性、資料安全和災害復原。此外,智慧電網和物聯網設備的整合正在推動對託管網路安全和網路管理的需求。因此,該行業的數位轉型需求正在顯著推動託管服務市場的成長。
在預測期內,亞太地區預計將佔據最大的市場佔有率,這得益於印度、中國和東南亞等新興經濟體的數位轉型舉措。中小企業正在採用託管服務來提高IT敏捷性並降低資本支出。雲端運算應用的激增、物聯網整合以及日益成長的網路安全擔憂是主要的成長成長要素。儘管面臨基礎設施差異化等挑戰,但該地區正受益於網際網路普及率的提高以及政府對技術升級的支持,使其成為一個充滿活力且快速成長的託管IT服務市場。
在預測期內,由於IT複雜性不斷上升以及對雲端基礎方案的需求不斷成長,北美預計將實現最高的複合年成長率。越來越多的企業將IT業務外包,以降低成本並提高業務效率。醫療保健、金融和零售等關鍵產業正在利用託管服務進行網路安全、資料管理和網路監控。人工智慧和自動化等新興技術正在推動市場成長。全球主要服務供應商的存在和成熟的IT基礎設施進一步增強了北美在該領域的主導地位。
According to Stratistics MRC, the Global Managed Services Market is accounted for $389.365 billion in 2025 and is expected to reach $1107.09 billion by 2032 growing at a CAGR of 16.1% during the forecast period. Outsourcing specific IT tasks and responsibilities to a third-party provider, referred to as a Managed Services Provider (MSP), is referred to as managed services. These services frequently consist of helpdesk support, cloud management, cybersecurity, network monitoring, and data backup. MSPs actively oversee and maintain an organization's IT infrastructure, guaranteeing effectiveness, security, and performance while minimising downtime. With the help of professional assistance and fixed expenses, this strategy enables companies to concentrate on their core competencies. Usually provided on a subscription basis, managed services provide scalable solutions that are adapted to the unique technological requirements and objectives of the company.
Increasing IT complexity & digital transformation
Managing complex and varied IT environments gets more difficult as businesses embrace new technology. Managed services guarantee smooth operations by offering professional assistance in managing complicated infrastructure. Managed service providers provide the scalable, secure, and effective IT solutions that are required by digital transformation. In order to lower operational risks and concentrate on core business operations, companies seek to outsource IT functions. Global demand for managed services is generally being driven by trends in IT transformation and increasing complexity.
Concerns over data security & control
Companies frequently hesitate to give sensitive information to outside service providers. Hesitancy is brought on by worries about data breaches, illegal access, and compliance infractions. Organisations are also concerned about losing control and visibility over their IT infrastructure. Regulatory frameworks like HIPAA and GDPR make outsourcing decisions even more difficult. Consequently, the adoption of managed services is hindered or delayed by trust difficulties.
Growth of SMEs & hybrid cloud adoption
Hybrid cloud models are being adopted by SMEs more frequently in an effort to balance control over their IT infrastructure, security, and flexibility. The demand for managed services to guarantee smooth integration, upkeep, and optimisation across on-premises and cloud environments is fuelled by the growing popularity of hybrid clouds. Scalable, customised assistance from managed service providers enables SMEs to effectively take advantage of hybrid cloud advantages. As a result, the market for managed services is greatly advancing due to the growth of SMEs and hybrid cloud usage. As digital transformation speeds up across businesses, this tendency is anticipated to continue.
Intense market competition & price pressure
Service providers frequently have to cut their costs in order to remain competitive, which might result in less money being spent on quality and innovation. Smaller businesses find it difficult to compete, which results in less diversity and market consolidation. Price wars have the potential to affect service delivery by reorienting attention from value creation to cost reduction. Furthermore, underbidding frequently to secure contracts may result in service models that are not sustainable. All things considered, these elements weaken market stability and impede sustained expansion.
Covid-19 Impact
The COVID-19 pandemic significantly impacted the managed services market by accelerating digital transformation across industries. As businesses shifted to remote work, demand for cloud services, cybersecurity, and IT support surged. Managed service providers (MSPs) adapted quickly to support business continuity, remote infrastructure, and data security. However, some sectors faced budget constraints, temporarily slowing new contracts. Overall, the crisis highlighted the importance of robust IT systems, boosting long-term growth prospects for MSPs amid increasing reliance on digital operations and remote technologies.
The managed mobility services segment is expected to be the largest during the forecast period
The managed mobility services segment is expected to account for the largest market share during the forecast period by offering comprehensive solutions to manage enterprise mobile devices efficiently. MMS helps organizations reduce operational costs and improve workforce productivity through streamlined device lifecycle management. The increasing adoption of mobile technologies and BYOD policies drives demand for MMS, ensuring security and compliance across mobile endpoints. Additionally, MMS providers offer real-time support and analytics, enabling proactive management and optimization. This segment's growth supports businesses in navigating the complexities of mobile environments, fuelling overall market expansion.
The energy and utilities segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the energy and utilities segment is predicted to witness the highest growth rate, due to modernize aging infrastructure and improve operational efficiency. Rising energy demands and the shift toward renewable sources require robust IT support, which managed services provide through advanced monitoring and analytics. These services help companies ensure regulatory compliance, data security, and disaster recovery in critical systems. Additionally, the integration of smart grids and IoT devices is driving demand for managed cybersecurity and network management. As a result, the segment's digital transformation needs are significantly propelling growth in the managed services market.
During the forecast period, the Asia Pacific region is expected to hold the largest market share by digital transformation initiatives across emerging economies like India, China, and Southeast Asia. Small and medium enterprises (SMEs) are adopting managed services to improve IT agility and reduce capital expenditure. The surge in cloud adoption, IoT integration, and increasing cybersecurity concerns are key growth drivers. Despite challenges like infrastructure variability, the region benefits from growing internet penetration and government support for technology upgrades, positioning it as a dynamic and fast-growing market in managed IT services.
Over the forecast period, the North America region is anticipated to exhibit the highest CAGR by increasing IT complexity and growing demand for cloud-based solutions. Businesses are increasingly outsourcing IT operations to reduce costs and enhance operational efficiency. Key industries such as healthcare, finance, and retail are major adopters, leveraging managed services for cybersecurity, data management, and network monitoring. Advanced technologies like AI and automation are accelerating market growth. The presence of major global service providers and a mature IT infrastructure further fuels North America's dominance in this sector.
Key players in the market
Some of the key players profiled in the Managed Services Market include IBM Corporation, Accenture plc, Fujitsu Ltd., Cisco Systems, Inc., AT&T Inc., Hewlett Packard Enterprise (HPE), Tata Consultancy Services (TCS), Wipro Limited, Infosys Limited, DXC Technology, Cognizant Technology Solutions, Capgemini SE, Rackspace Technology, NTT Data Corporation, HCL Technologies, Unisys Corporation, Tech Mahindra and Ericsson.
In April 2025, Accenture formed joint venture with INFRONEER Holdings. It aims to tackle critical construction and infrastructure management challenges in Japan by leveraging advanced digital technologies, enhancing efficiency, sustainability, and innovation within the sector.
In May 2024, IBM expanded its collaboration with Innovative Solutions to offer Generative AI solutions, AI-infused managed security services, and an AI-infused observability platform via AWS Marketplace. This partnership aims to scale AI adoption among small businesses.
In April 2024, IBM announced its intent to acquire HashiCorp for $6.4 billion. The acquisition aims to enhance IBM's hybrid cloud capabilities and AI offerings, with a focus on infrastructure and security automation. The deal is expected to close by the end of 2024, pending regulatory approvals.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.