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市場調查報告書
商品編碼
1700166
2032 年機上銷售與廣告市場預測:按產品類型、廣告類型、航空公司類型、客艙等級、最終用戶和地區進行的全球分析Inflight Retail & Advertising Market Forecasts to 2032 - Global Analysis By Product Type (In-Flight Retail, In-Flight Advertising and Other Product Types), Advertising Type, Airline Type, Cabin Class, End User and By Geography |
根據 Stratistics MRC 的數據,全球機上銷售和廣告市場預計在 2025 年達到 38 億美元,到 2032 年將達到 73 億美元,預測期內的複合年成長率為 9.8%。
機上銷售和廣告包括在航空旅行期間向乘客銷售產品或推廣品牌。它將透過機上目錄、數位平台和乘務員直銷提供免稅和高檔商品,包括電子產品、化妝品、食品和飲料。廣告將透過椅背螢幕、機上雜誌、公告和數位入口網站進行發布,使品牌能夠在整個飛行過程中接觸到大量受眾。這種模式可以幫助航空公司賺取額外收入,同時為品牌提供獨特的行銷機會。
根據世界旅遊組織(WTO)的數據,2023年第一季的國際入境人數預計將比疫情前增加80%以上。
增強數位參與度和定向廣告
透過為乘客提供個人化、互動式的體驗,增強的數位參與度和有針對性的廣告正在重塑機上銷售和廣告市場。數位平台使航空公司能夠分析乘客的個人資料和偏好,並在飛行期間提供客製化的廣告和產品推薦。即時產品庫存更新和無縫支付選項增加了便利性和參與度。有針對性的廣告可以提高轉換率,而互動式座椅靠背螢幕和機上應用程式則可以鼓勵乘客更深入地參與。
消費者轉向網路購物
人們越來越偏好在網路購物,這限制了傳統機上銷售的需求。乘客選擇預訂服務,可以在登機前購買免稅商品,從而減少機上衝動購物。電子商務平台的便利性,加上更快的配送方式,正在搶走機上銷售管道的銷售額。消費行為的這些變化對航空公司和零售商調整其機上銷售策略提出了挑戰。
資料驅動的庫存管理和物流增強
先進的分析和預測演算法使航空公司能夠準確預測需求、減少過剩庫存並最大限度地減少缺貨。即時追蹤系統簡化了物流並確保及時補充在運庫存。資料主導的方法也將改善供應商和航空公司之間的協調,改善交貨時間表並降低營運成本。透過利用機器學習和物聯網技術,航空公司可以更了解存量基準和物流流程,從而提高其可靠性和效率。
產品銷售的各項免稅規定及安全限制
各種免稅和安全規定是機上銷售和廣告市場產品銷售的主要障礙。各國免稅限額不一致導致乘客感到困惑,並阻礙他們在飛機上購買物品。對某些物品(例如液體和電子設備)的安全限制限制了可以出售的物品範圍。此外,嚴格的關稅政策和合規要求使航空公司的營運變得複雜,影響盈利,進而影響機上零售服務的整體成長。
新冠疫情導致航空旅行急劇下降,直接影響了機上銷售和廣告收入。嚴格的旅行限制和安全通訊協定導致航空公司減少飛行中的互動並限制乘客的購物機會。此外,疫情導致的長期低迷迫使許多航空公司調整零售策略,以適應不斷變化的消費者偏好。隨著產業復甦,全通路零售解決方案的整合可望推動機上商務的復興。
預計機上廣告市場將成為預測期內最大的市場
由於收益來源的擴大和品牌知名度的增強,預計機上廣告領域將在預測期內佔據最大的市場佔有率。座椅靠背螢幕、機上應用程式和頭頂顯示器上顯示的廣告可以吸引觀眾的注意力並最大限度地提高曝光率。航空公司和品牌之間的策略夥伴關係可以根據乘客屬性客製化宣傳活動,提高廣告效果並促進機上銷售和廣告服務的永續性。
體驗式行銷領域預計將在預測期內以最高複合年成長率成長
體驗式行銷能夠促進情感連結和沈浸式體驗,預計在預測期內將實現最高的成長率。虛擬實境 (VR) 演示和品牌贈品等互動宣傳活動為乘客創造了難忘的時刻,提高了參與度和品牌回憶度。與奢侈品牌合作舉辦的獨家機上活動和品嚐活動將提升乘客體驗並增強消費者信心。透過利用飛機的封閉迴路境,體驗式策略可以有效吸引乘客,從而提高品牌親和力和零售額。
在預測期內,由於航空業的擴張和航空客運量的增加,預計亞太地區將佔據最大的市場佔有率。中產階級旅行者數量的不斷成長和對奢侈品需求的不斷成長正在刺激機上零售的銷售。此外,區域航空公司正在大力投資數位 IFE 系統,以增強乘客參與度和購物體驗。政府支持旅遊業和航空業發展的措施進一步促進了市場的擴張。
在預測期內,由於數位廣告和機上電子商務的快速普及,預計北美將呈現最高的複合年成長率。該地區的航空公司正在利用資料分析和人工智慧定位為乘客提供個人化的購物體驗。此外,對無縫非接觸式付款解決方案的需求不斷成長,進一步推動了機上電子商務的發展。隨著航空公司加大對連結性數位化的投資,北美的機上銷售和廣告預計將大幅擴張。
According to Stratistics MRC, the Global Inflight Retail & Advertising Market is accounted for $3.8 billion in 2025 and is expected to reach $7.3 billion by 2032 growing at a CAGR of 9.8% during the forecast period. Inflight Retail & Advertising involves selling products and promoting brands to passengers during air travel. It includes offering duty-free and duty-paid items like electronics, cosmetics, food, and beverages through onboard catalogs, digital platforms, or direct sales by cabin crew. Advertising is delivered via seatback screens, in-flight magazines, announcements, and digital portals, allowing brands to reach a captive audience throughout the flight. This model helps airlines generate additional revenue while providing brands with unique marketing opportunities.
According to the World Tourism Organization, international arrivals peaked at over 80% in the first quarter of 2023 as compared to the pre-pandemic levels.
Enhanced digital engagement & targeted advertising
Enhanced digital engagement and targeted advertising are reshaping the inflight retail and advertising market by creating personalized and interactive experiences for passengers. Digital platforms enable airlines to analyze passenger profiles and preferences, delivering tailored advertisements and product recommendations during flights. Real-time updates on product availability and seamless payment options enhance convenience and engagement. Targeted advertising increases conversion rates, while interactive seat-back screens and inflight apps foster deeper passenger involvement.
Consumer shift toward online and pre-order shopping
Increasing preference for online shopping before travel is limiting the demand for traditional inflight retail offerings. Passengers are opting for pre-order services that allow them to purchase duty-free products before boarding, reducing impulse purchases onboard. The convenience of e-commerce platforms, combined with faster delivery options, is diverting sales away from inflight retail channels. This shift in consumer behavior is challenging airlines and retailers to adapt their inflight sales strategies.
Enhanced data-driven inventory management and logistics
Advanced analytics and predictive algorithms enable airlines to forecast demand accurately, reducing overstocking and minimizing stockouts. Real-time tracking systems streamline logistics, ensuring timely replenishment of inventory across flights. Data-driven approaches also enhance coordination between suppliers and airlines, improving delivery schedules and reducing operational costs. By leveraging machine learning and IoT technologies, airlines can achieve greater visibility into inventory levels and logistics processes, fostering reliability and efficiency.
Varying duty-free regulations & security restrictions on product sales
Varying duty-free regulations and security restrictions significantly hinder product sales in the inflight retail and advertising market. Inconsistent duty-free allowances across countries create confusion among passengers, reducing their willingness to purchase items onboard. Security restrictions on certain products, such as liquids and electronics, limit the range of goods available for sale. Additionally, stringent customs policies and compliance requirements increase operational complexities for airlines, affecting profitability impacting the overall growth of inflight retail services.
The COVID-19 pandemic caused a drastic decline in air travel, directly impacting inflight retail and advertising revenues. With strict travel restrictions and safety protocols, airlines reduced inflight interactions, limiting shopping opportunities for passengers. Moreover, the prolonged pandemic-induced downturn forced many airlines to restructure their retail strategies to adapt to evolving consumer preferences. As the industry recovers, the integration of omnichannel retail solutions is expected to drive the resurgence of inflight commerce.
The in-flight advertising segment is expected to be the largest during the forecast period
The in-flight advertising segment is expected to account for the largest market share during the forecast period due to expanding revenue streams and strengthening brand visibility. Advertisements displayed on seat-back screens, inflight apps, and overhead monitors capture the attention of a captive audience, maximizing exposure. Strategic partnerships between airlines and brands allow for tailored campaigns that align with passenger demographics, enhancing advertising effectiveness contributing to the sustainability of inflight retail and advertising services.
The experiential marketing segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the experiential marketing segment is predicted to witness the highest growth rate fostering emotional connections and immersive experiences. Interactive campaigns, such as virtual reality (VR) demos or branded giveaways, create memorable moments for passengers, boosting engagement and brand recall. Collaborations with luxury brands for exclusive in-flight events or tastings elevate the passenger experience, encouraging higher spending. By leveraging the captive environment of air travel, experiential strategies effectively engage passengers, driving both brand affinity and retail sales.
During the forecast period, the Asia Pacific region is expected to hold the largest market share due to its expanding aviation sector and increasing air passenger traffic. The rising number of middle-class travelers, coupled with the growing demand for luxury goods, is fueling inflight retail sales. Additionally, regional airlines are investing heavily in digital IFE systems to enhance passenger engagement and shopping experiences. Government initiatives supporting tourism and aviation growth are further contributing to market expansion.
Over the forecast period, the North America region is anticipated to exhibit the highest CAGR, driven by the rapid adoption of digital advertising and inflight e-commerce innovations. Airlines in the region are leveraging data analytics and AI-powered targeting to enhance personalized shopping experiences for passengers. Additionally, the rising demand for seamless, contactless payment solutions is further propelling inflight commerce. With increasing airline investments in connectivity and digitalization, North America is set to experience significant expansion in inflight retail and advertising.
Key players in the market
Some of the key players in Inflight Retail & Advertising Market include Viasat, Inc, The Emirates Group, Thales, Spafax Group, SmartAds, PXCOM, Panasonic Avionics Corporation, INK-Global.com, IMM International, EAM Advertising LLC, Eagle, Capra Robotics, Blue Mushroom, Aviation OOH and Atin OOH
In March 2025, Emirates introduced Boeing 777s with upgraded cabins to eight more destinations on its route network, as the airline's retrofit programme continues to progress at an impressive pace, with an aircraft receiving its nose-to-tail facelift and rolling out into service every three weeks.
In June 2023, Panasonic Avionics Corporation launched a new digital retail platform aimed at enhancing the inflight shopping experience. This platform integrates with the airline's entertainment systems, enabling passengers to shop from a wide range of products, including luxury goods, electronics, and travel accessories.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.