首頁 > 市場調查報告書 > 通訊

人工智能

語音分析市場規模、佔有率和成長分析（按組件、公司規模、部署方式、應用、產業和地區分類）：產業預測（2026-2033 年）

市場調查報告書

商品編碼

1896889

語音分析市場規模、佔有率和成長分析（按組件、公司規模、部署方式、應用、產業和地區分類）：產業預測（2026-2033 年）

Voice Analytics Market Size, Share, and Growth Analysis, By Component, By Enterprise Size, By Deployment Mode, By Application, By Industry Vertical, By Region - Industry Forecast 2026-2033

出版日期: 2025年12月26日 | 出版商:

SkyQuest | 英文 199 Pages | 商品交期: 3-5個工作天內

價格

簡介目錄

全球語音分析市場預計到 2024 年將達到 16.8 億美元，到 2025 年將達到 20.1 億美元，到 2033 年將達到 85.3 億美元，在預測期（2026-2033 年）內複合年成長率為 19.8%。

全球語音分析市場在商業智慧(BI) 軟體市場中正快速擴張。語音分析利用機器學習和自然語言處理技術，成為從語音互動中獲取洞察的關鍵工具。這項技術使企業能夠分析客戶參與、改善服務交付、降低客戶流失並推動收入成長。隨著企業利用語音分析來了解消費者行為和偏好，對客戶體驗管理解決方案的激增需求正在推動這一趨勢。此外，醫療保健產業也擴大利用這些洞察來提高患者照護標準。挑戰包括高昂的實施成本以及對資料安全和隱私的擔憂。此外，社群媒體和聊天機器人等新型通訊管道的興起，以及即時分析與人工智慧和巨量資料日益緊密的融合，正在塑造市場動態。

全球語音分析市場促進因素

對更優質客戶服務日益成長的需求是推動全球語音分析市場擴張的主要因素。隨著企業越來越重視提升客戶體驗，他們正採用語音分析解決方案來評估客戶互動和行為。例如，客服中心利用這些洞察來發現客戶申訴和問題，並根據需要改進政策和培訓措施。這種適應性有助於提高客戶滿意度和忠誠度，最終增加收入。隨著各組織努力滿足消費者期望，語音分析技術的市場應用正持續加速成長。

限制全球語音分析市場的因素

全球語音分析市場面臨的主要挑戰之一是需要與各種現有技術系統無縫整合。客服中心通常會使用多種工具，包括互動式語音應答系統、座席桌面、客戶關係管理軟體和社群媒體監控應用程式。如果語音分析解決方案無法與這些系統正確整合，企業可能無法全面了解客戶需求和問題，進而影響座席績效和整體營運效率。例如，如果單獨使用，座席使用多個螢幕會導致效率顯著降低，最終阻礙公司的生產力和效益。

全球語音分析市場趨勢

在全球語音分析市場，向雲端語音分析解決方案的轉型已成為一個顯著趨勢，其驅動力在於企業對更高擴充性、適應性和成本效益的需求。這些雲端解決方案使企業能夠隨時隨地存取關鍵數據和洞察，從而促進更有效率的跨職能協作並決策流程。隨著企業將數位轉型列為優先事項，並日益尋求利用即時分析來獲得競爭優勢，向雲端語音分析的轉型預計將會加速。這項變革不僅將提升營運效率，還將使企業能夠更敏捷地應對市場動態，進而塑造語音分析及其在各產業應用領域的未來。

Verint Systems Inc.（美國）
CallMiner（美國）
Avaya公司（美國）
Calabrio公司（美國）
Verbio Technologies, SL（西班牙）
ZOOM International（美國）
Almawave SpA（Italy）
卡斯特爾通訊有限責任公司（美國）
Intelligent Voice Ltd.（英國）
Marchex公司（美國）
OnviSource公司（美國）
Sabio有限公司（英國）
Speechmatics有限公司（英國）
Uniphore 軟體系統私人有限公司（印度）

結論與建議

簡介目錄

Product Code: SQMIG45A2419

Global Voice Analytics Market size was valued at USD 1.68 Billion in 2024 and is poised to grow from USD 2.01 Billion in 2025 to USD 8.53 Billion by 2033, growing at a CAGR of 19.8% during the forecast period (2026-2033).

The global voice analytics market is rapidly ascending within the business intelligence software landscape, with speech analytics emerging as a vital tool leveraging machine learning and natural language processing to derive insights from spoken interactions. This technology equips businesses to analyze customer engagements, enhancing service delivery, reducing churn, and driving sales growth. The surge in demand for customer experience management solutions fuels this trend, as companies harness speech analytics to understand consumer behavior and preferences. Additionally, the healthcare sector increasingly utilizes these insights to refine patient care standards. Challenges include the high adoption costs and concerns over data safety and privacy. Furthermore, the rise of new communication channels, like social media and chatbots, alongside real-time analytics integration with AI and big data, shapes market dynamics.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Voice Analytics market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Voice Analytics Market Segments Analysis

Global Voice Analytics Market is segmented by Component, Enterprise Size, Deployment Mode, Application, Industry Vertical and region. Based on Component, the market is segmented into Solution and Services. Based on Enterprise Size, the market is segmented into Large Enterprises and Small and Medium-sized Enterprises. Based on Deployment Mode, the market is segmented into On-premises and Cloud. Based on Application, the market is segmented into Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Sentiment Analysis and Others. Based on Industry Vertical, the market is segmented into BFSI, Retail, IT and Telecom, Healthcare, Government, Manufacturing and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Voice Analytics Market

A significant contributor to the expansion of the global voice analytics market is the rising need for enhanced customer service. Businesses are increasingly focused on improving customer experiences, leading them to adopt speech analytics solutions to evaluate interactions and behaviors. For instance, call centers leverage these insights to uncover prevalent customer complaints or issues, enabling them to refine policies or training initiatives as necessary. This adaptability fosters higher customer satisfaction and loyalty, which in turn can lead to increased revenue generation. As organizations strive to meet consumer expectations, the adoption of voice analytics technology continues to gain momentum in the marketplace.

Restraints in the Global Voice Analytics Market

A significant challenge facing the global voice analytics market is the requirement for seamless integration with a variety of existing technological systems. Contact centers typically employ diverse tools, such as interactive voice response systems, agent desktops, customer relationship management software, and social media monitoring applications. Without proper integration of speech analysis solutions with these systems, organizations may struggle to gain a comprehensive understanding of customer needs and issues, impacting agent performance and overall operational efficiency. For instance, if voice analytics are applied in isolation, agents utilizing multiple screens may lead to significant inefficiencies, ultimately hindering the company's productivity and effectiveness.

Market Trends of the Global Voice Analytics Market

The global voice analytics market is experiencing a significant trend towards cloud-based speech analysis solutions, driven by the demand for enhanced scalability, adaptability, and cost-efficiency. These cloud solutions empower businesses to access critical data and insights from anywhere, fostering improved collaboration across departments and enhancing decision-making processes. As organizations increasingly prioritize digital transformation and seek to leverage real-time analytics for competitive advantage, the shift towards cloud-based voice analytics is expected to accelerate. This evolution not only streamlines operations but also enables a more agile response to market dynamics, shaping the future landscape of voice analytics and its applications across various industries.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2025
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Case Studies
Patent Analysis
Technology Analysis

Global Voice Analytics Market Size by Component & CAGR (2026-2033)

Market Overview
Solution
Services

Global Voice Analytics Market Size by Enterprise Size & CAGR (2026-2033)

Market Overview
Large Enterprises
Small and Medium-sized Enterprises

Global Voice Analytics Market Size by Deployment Mode & CAGR (2026-2033)

Market Overview
On-premises
Cloud

Global Voice Analytics Market Size by Application & CAGR (2026-2033)

Market Overview
Customer Experience Management
Call Monitoring and Summarization
Agent Performance Monitoring
Sales and Marketing Management
Risk and Compliance Management
Sentiment Analysis
Others

Global Voice Analytics Market Size by Industry Vertical & CAGR (2026-2033)

Market Overview
BFSI
Retail
IT and Telecom
Healthcare
Government
Manufacturing
Others

Global Voice Analytics Market Size & CAGR (2026-2033)

North America (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
- US
- Canada
Europe (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2025
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2025
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

Verint Systems Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
CallMiner (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaya Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Calabrio, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Verbio Technologies, S.L. (Spain)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ZOOM International (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Almawave S.p.A. (Italy)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Castel Communications LLC (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Intelligent Voice Ltd. (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Marchex, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
OnviSource, Inc. (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Sabio Ltd. (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Speechmatics Ltd. (UK)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Uniphore Software Systems Pvt Ltd (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments