自助服務亭市場規模、佔有率、成長分析（按組件、按行業垂直、按類型、按位置、按最終用途、按地區）- 2025 年至 2032 年行業預測

2023 年全球自助服務亭市場規模為 137 億美元，預計將從 2024 年的 146.5 億美元成長到 2032 年的 249.8 億美元，預測期內（2025-2032 年）的複合年成長率為 6.9%。

自助服務亭市場是由各行業日益普及的自助服務技術所驅動的。對非接觸式付款和改進的購買體驗的需求導致零售、交通、醫療保健、快餐店等領域的自助服務終端採用量激增。這些自助服務亭透過減少等待時間和簡化流程，有效地提高了客戶滿意度。已開發國家利用自動化、數位付款和客戶參與解決方案的自助服務採用率顯著上升。人工智慧、虛擬實境和增強智慧領域的創新正在提高這些自助服務亭的效率和易用性。製造商專注於透過提供全面的硬體和軟體解決方案來改善消費者體驗，這表明自動化和節省時間的措施對於未來的市場擴展仍然至關重要。

目錄

介紹

• 調查目的
• 研究範圍
• 定義

調查方法

• 資訊採購
• 二次資料和一次資料方法
• 市場規模預測
• 市場假設與限制

執行摘要

• 全球市場展望
• 供需趨勢分析
• 細分機會分析

市場動態與展望

• 市場概覽
• 市場規模
• 市場動態
  • 促進因素和機會
  • 限制與挑戰
• 波特的分析

關鍵市場考察

• 關鍵成功因素
• 競爭程度
• 主要投資機會
• 市場生態系統
• 市場吸引力指數（2024年）
• PESTEL分析
• 總體經濟指標
• 價值鏈分析
• 定價分析

自助服務亭市場規模（依組件分類）及複合年成長率（2025-2032）

• 市場概覽
• 硬體
  • 螢幕
  • 印表機
  • 其他
• 軟體
  • Windows
  • Android
  • Linux
  • 其他（iOS 等）
• 服務
  • 整合與部署
  • 託管服務

自助服務亭市場規模（按垂直產業和複合年成長率） (2025-2032)

• 市場概覽
• 自動提款機（ATM）
• 零售自助結帳系統亭
• 自助服務亭
• 自動販賣機
• 食品亭
• 飲料亭
• 停車亭

自助服務亭市場規模（按類型及複合年成長率）（2025-2032）

• 市場概覽
• 報到
• 賭場
• 業務
• 票務
• 自助點餐
• 其他

自助服務亭市場規模（依地區分類）及複合年成長率（2025-2032）

• 市場概覽
• 室內的
• 戶外的

自助服務亭市場規模（依最終用途和複合年成長率） (2025-2032)

• 市場概覽
• BFSI
• 零售
• 飲食
• 衛生保健
• 政府
• 旅行和旅遊
• 其他

自助服務亭市場規模（按地區）及複合年成長率（2025-2032）

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲國家
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲
• 中東和非洲
  • 海灣合作理事會國家
  • 南非
  • 其他中東和非洲地區

競爭資訊

• 前五大公司對比
• 主要企業市場定位（2024年）
• 主要市場參與者所採取的策略
• 近期市場趨勢
• 公司市場佔有率分析（2024年）
• 主要企業簡介
  • 公司詳情
  • 產品系列分析
  • 公司分部佔有率分析
  • 收益與前一年同期比較對比（2022-2024 年）

主要企業簡介

• NCR Voyix（USA）
• Diebold Nixdorf, Incorporated（USA）
• KIOSK Information Systems（USA）
• Advantech Co., Ltd.（Taiwan）
• Meridian Kiosks LLC（USA）
• Olea Kiosks, Inc.（USA）
• Embross Group（Canada）
• REDYREF Interactive Kiosks（USA）
• GLORY LTD.（Japan）
• Fuji Electric Co., Ltd.（Japan）
• GRGBanking（China）
• Frank Mayer and Associates, Inc.（USA）
• Advanced Kiosks（USA）
• SlabbKiosks（USA）
• Source Technologies（USA）
• Wentworth Laboratories, Inc.（USA）
• Aksor SAS（France）
• Azkoyen SA（Spain）
• Pyramid Computer GmbH（Germany）

結論和建議

Global Self-Service Kiosk Market size was valued at USD 13.7 billion in 2023 and is poised to grow from USD 14.65 billion in 2024 to USD 24.98 billion by 2032, growing at a CAGR of 6.9% during the forecast period (2025-2032).

The self-service kiosk market is experiencing significant growth fueled by the increasing adoption of self-service technologies across various sectors. The demand for contactless payments and enhanced purchasing experiences has led to a surge in the deployment of self-service terminals in retail, transportation, healthcare, and quick-service restaurants. These kiosks effectively improve customer satisfaction by reducing wait times and streamlining processes. Developed nations are witnessing a notable rise in self-service adoption, leveraging automation, digital payments, and customer engagement solutions. Innovations in artificial intelligence, virtual reality, and augmented reality are enhancing the efficacy and user-friendliness of these kiosks. Manufacturers focus on improving consumer experiences by providing comprehensive hardware and software solutions, suggesting that automation and time-saving measures will remain pivotal for future market expansion.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Self-Service Kiosk market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Self-Service Kiosk Market Segments Analysis

Global Self-Service Kiosk Market is segmented by Component, Vertical, Type, Location, End Use and region. Based on Component, the market is segmented into Hardware, Software and Service. Based on Vertical, the market is segmented into Automated Teller Machines (ATMs), Retail Self-Checkout Kiosks, Self-Service Kiosks, Vending Kiosks, Food Kiosks, Beverage Kiosks and Parking Kiosks. Based on Type, the market is segmented into Check-in, Casino, Banking, Ticketing, Self-order and Others. Based on Location, the market is segmented into Indoor and Outdoor. Based on End Use, the market is segmented into BFSI, Retail, Food & Beverage, Healthcare, Government, Travel and Tourism and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Self-Service Kiosk Market

The global self-service kiosk market is significantly fueled by the rising consumer inclination toward self-service solutions and contactless transactions. Various sectors, including retail, hospitality, healthcare, and transportation, are increasingly adopting kiosks to enhance operational efficiency, improve customer satisfaction, and minimize wait times. This trend has been further accelerated by the desire to reduce human interaction and offer hygienic, safe service alternatives in response to changing consumer preferences. As organizations strive to meet these demands, the implementation of self-service kiosks continues to evolve, making them a vital component in modern business strategies aimed at optimizing service delivery and enhancing user experience.

Restraints in the Global Self-Service Kiosk Market

The global self-service kiosk market faces significant restraints due to concerns surrounding the management of sensitive user data, including credit card information and personal details, which heighten the risk of data breaches and unauthorized access. Companies must navigate the complexities and expenses related to implementing robust security measures, encryption protocols, and adherence to data protection regulations. This challenge is particularly pronounced in sectors dealing with financial transactions and healthcare applications, where the stakes are high, attracting potential threats and increasing the necessity for comprehensive security solutions. Consequently, these factors can inhibit market growth and deter potential investment in self-service kiosk technology.

Market Trends of the Global Self-Service Kiosk Market

The global self-service kiosk market is experiencing a significant trend toward the integration of biometric authentication, driven by heightened security and privacy concerns. This technology, featuring facial recognition, fingerprint scanning, and retina scanning, is becoming essential in sectors such as banking, healthcare, and retail, where secure user identification is paramount. As businesses seek to enhance customer experience and streamline operations, biometric systems offer a safe and convenient alternative to conventional methods like passwords and PINs. This shift not only promotes faster, non-contact transactions but also addresses consumer demand for improved security measures, positioning biometric-enabled kiosks as a key growth driver in the market.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis

Global Self-Service Kiosk Market Size by Component & CAGR (2025-2032)

• Market Overview
• Hardware
  • Display
  • Printer
  • Others
• Software
  • Windows
  • Android
  • Linux
  • Others (iOS, Others)
• Service
  • Integration and Deployment
  • Managed Services

Global Self-Service Kiosk Market Size by Vertical & CAGR (2025-2032)

• Market Overview
• Automated Teller Machines (ATMs)
• Retail Self-Checkout Kiosks
• Self-Service Kiosks
• Vending Kiosks
• Food Kiosks
• Beverage Kiosks
• Parking Kiosks

Global Self-Service Kiosk Market Size by Type & CAGR (2025-2032)

• Market Overview
• Check-in
• Casino
• Banking
• Ticketing
• Self-order
• Others

Global Self-Service Kiosk Market Size by Location & CAGR (2025-2032)

• Market Overview
• Indoor
• Outdoor

Global Self-Service Kiosk Market Size by End Use & CAGR (2025-2032)

• Market Overview
• BFSI
• Retail
• Food & Beverage
• Healthcare
• Government
• Travel and Tourism
• Others

Global Self-Service Kiosk Market Size & CAGR (2025-2032)

• North America (Component, Vertical, Type, Location, End Use)
  • US
  • Canada
• Europe (Component, Vertical, Type, Location, End Use)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Vertical, Type, Location, End Use)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Vertical, Type, Location, End Use)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Vertical, Type, Location, End Use)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• NCR Voyix (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Diebold Nixdorf, Incorporated (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• KIOSK Information Systems (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advantech Co., Ltd. (Taiwan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Meridian Kiosks LLC (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Olea Kiosks, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Embross Group (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• REDYREF Interactive Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GLORY LTD. (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Fuji Electric Co., Ltd. (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GRGBanking (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Frank Mayer and Associates, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advanced Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SlabbKiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Source Technologies (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wentworth Laboratories, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Aksor SAS (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Azkoyen SA (Spain)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pyramid Computer GmbH (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations