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市場調查報告書
商品編碼
1775356

自助服務亭市場：未來預測（2025-2030）

Global Self-Service Kiosk Market - Forecasts from 2025 to 2030
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 145 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

自助服務亭市場預計將從 2025 年的 440.87 億美元成長到 2030 年的 653.11 億美元，複合年成長率為 8.18%。

自助服務亭是互動式終端，旨在自動化或簡化消費者操作，例如訂餐、訂票、管理銀行交易等。這些系統能夠提高效率、減少等待時間，並提升飯店、醫療保健和交通運輸等各行各業的客戶滿意度。由於自助服務亭在高流量區域的普及率不斷提高，以及對非接觸式高效服務交付的需求日益成長，預計自助服務亭市場將顯著成長。

市場趨勢

自助服務亭市場正在不斷擴張，以滿足機場、快餐店和醫療保健等行業日益成長的消費者網路的需求。受電子產業快速發展的推動，亞太地區佔據了最大的市場佔有率。速食的興起和醫療保健成本的上升是需求的主要驅動力。自助服務亭使企業能夠透過更快捷、更便利的服務選項簡化業務、降低人事費用並提升客戶體驗。

成長要素

食品業成長

自助服務終端在速食行業日益重要，簡化了點餐、付款流程並收集了顧客回饋。賽百味、麥當勞和漢堡王等連鎖店都已採用自助服務終端，並獲得了正面的顧客回饋，訂單價值也隨之提升。顧客使用自助服務終端時，往往會購買更多商品，並更頻繁地客製化訂單。快餐業的成長持續推動自助服務終端的普及，因為這些系統可以減少對員工的依賴，並提高業務效率。

市場限制

前期成本高

儘管自助服務亭好處多多，但其初期投資巨大。平均而言，單一自助服務亭的成本約為 3,500 美元，另加軟體、管理和技術支援費用。醫療保健自助服務亭的成本更高，約為 10,000 至 15,000 美元。這些高昂的成本使得自助服務亭主要成為大型機構的可行選擇，而中小型企業則可能難以獲得投資收益。此外，自助服務亭失竊事件的增加以及高昂的維修費用也構成風險，需要謹慎管理和持續維護。

主要進展

自助服務亭市場的需求正在成長，尤其是在機場、餐廳和便利商店。一個值得注意的進展是Cake Box舉措在10家新的Asda超級市場安裝自助服務亭，這有助於擴充性。在醫療保健領域，Babylon Health收購了Higi Health，透過雜貨店自助服務亭和家用設備擴展了其遠端監控能力。此次收購將使Babylon能夠收集重要的健康數據並涵蓋更廣泛的客戶群，進一步推動自助服務亭市場的成長。

結論

自助服務終端市場正呈現強勁成長勢頭，這得益於亞太等快速成長產業和地區的應用。儘管前期成本高且維護挑戰依然存在，但自助服務終端的高效性和擴充性使其成為大型企業的策略投資。持續的創新和策略整合，例如 Cake Box 和 Babylon Health，凸顯了自助服務終端市場在推動各產業服務交付變革方面的潛力。

本報告的主要優點

  • 深刻分析：獲得涵蓋主要地區和新興地區的深入市場洞察，重點關注客戶群、政府政策和社會經濟因素、消費者偏好、垂直行業和其他細分市場。
  • 競爭格局：了解全球主要企業所採用的策略策略，並了解正確策略帶來的潛在市場滲透。
  • 市場促進因素和未來趨勢：探索動態因素和關鍵市場趨勢以及它們將如何影響市場的未來發展。
  • 可行的建議：利用洞察力進行策略決策，在動態環境中開闢新的業務流和收益。
  • 適用範圍廣：對於新興企業、研究機構、顧問公司、中小企業和大型企業來說，它都是實用且具有成本效益的。

它有什麼用途？

產業與市場洞察、商業機會評估、產品需求預測、打入市場策略、地理擴張、資本支出決策、法律規範與影響、新產品開發、競爭影響

分析範圍

  • 歷史資料（2022-2024）和預測資料（2025-2030）
  • 成長機會、挑戰、供應鏈前景、法規結構、顧客行為、趨勢分析
  • 競爭對手定位、策略和市場佔有率分析
  • 按部門和地區（國家）分類的收益成長和預測分析
  • 公司概況（策略、產品、財務資訊、主要趨勢等）

目錄

第1章執行摘要

第2章市場概述

  • 市場概覽
  • 市場定義
  • 研究範圍
  • 市場區隔

第3章 商業景氣

  • 市場促進因素
  • 市場限制
  • 市場機會
  • 波特五力分析
  • 產業價值鏈分析
  • 政策法規
  • 策略建議

第4章 技術展望

第5章。全球自助服務亭市場（按組件）

  • 介紹
  • 硬體
  • 軟體
  • 服務

6. 全球自助服務亭市場（依最終用戶產業）

  • 介紹
  • 零售
  • BFSI
  • 運輸
  • 政府
  • 醫療保健
  • 其他

7. 全球自助服務亭市場（按地區）

  • 介紹
  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 南美洲
    • 巴西
    • 阿根廷
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 西班牙
    • 其他
  • 中東和非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 其他
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 韓國
    • 印尼
    • 泰國
    • 其他

第8章競爭格局及分析

  • 主要企業和策略分析
  • 市場佔有率分析
  • 企業合併、協議、商業合作
  • 競爭儀錶板

第9章 公司簡介

  • Verifone Holdings Inc.
  • Diebold Nixdorf Incorporated
  • NCR Corporation
  • Evoke Creative Limited
  • Olea Kiosks Inc.
  • DynaTouch
  • Embross
  • Kiosk Information Systems
  • Meridian Kiosks
  • Redyref Interactive Kiosks

第10章 附錄

  • 貨幣
  • 先決條件
  • 基準年和預測年時間表
  • 相關人員的主要利益
  • 調查方法
  • 簡稱
簡介目錄
Product Code: KSI061613049

The global self-service kiosk market is expected to grow from USD 44.087 billion in 2025 to USD 65.311 billion in 2030, at a CAGR of 8.18%.

Self-service kiosks are interactive terminals designed to automate or streamline consumer tasks, such as ordering food, booking tickets, or managing bank transactions. These systems enhance efficiency, reduce wait times, and improve customer satisfaction across various industries, including hospitality, healthcare, and transportation. The global self-service kiosk market is poised for significant growth, driven by increasing adoption in high-traffic sectors and the demand for contactless, efficient service delivery.

Market Trends

The self-service kiosk market is expanding due to its ability to cater to growing consumer networks in industries like airports, fast-food restaurants, and healthcare. The Asia Pacific region holds the largest market share, fueled by rapid advancements in its electronics sector. The rising prominence of the fast-food industry and escalating healthcare costs are key drivers of demand. Kiosks enable businesses to streamline operations, reduce labor costs, and enhance customer experiences through faster, more convenient service options.

Growth Factors

Rising Food Industry

Self-service kiosks are increasingly integral to the fast-food sector, where they simplify order placement, payment processing, and customer feedback collection. Chains like Subway, McDonald's, and Burger King have adopted kiosks, reporting positive customer feedback and increased order values. Customers tend to spend more and customize orders more frequently when using kiosks, likely due to the absence of in-person ordering pressure. The fast-food industry's growth continues to propel kiosk adoption, as these systems reduce reliance on staff and improve operational efficiency.

Market Restraints

High Upfront Costs

Despite their benefits, self-service kiosks require significant initial investments. On average, a kiosk costs approximately US$3,500, with additional expenses for software, management, and technical support. Healthcare kiosks are even costlier, ranging from US$10,000 to US$15,000. These high costs make kiosks a viable option primarily for large-scale organizations, as smaller businesses may struggle to achieve a return on investment. Additionally, rising incidents of kiosk theft and substantial repair costs pose risks, requiring careful administration and ongoing maintenance.

Key Developments

The self-service kiosk market has experienced heightened demand, particularly in airports, restaurants, and convenience stores, where kiosks reduce manpower needs by over 50% and support minimal-contact services. Notable developments include Cake Box's initiative to install self-service kiosks in 10 new Asda supermarket locations, contributing to operational scalability. In healthcare, Babylon Health's acquisition of Higi Health has expanded its remote monitoring capabilities through health kiosks in grocery stores and at-home devices. This acquisition enables Babylon to collect critical health data and reach a broader client base, further driving kiosk market growth.

Conclusion

The self-service kiosk market is on a robust growth trajectory, propelled by its adoption in fast-growing industries and regions like Asia Pacific. While high upfront costs and maintenance challenges persist, the efficiency and scalability offered by kiosks make them a strategic investment for large organizations. Ongoing innovations and strategic integrations, such as those by Cake Box and Babylon Health, underscore the market's potential to transform service delivery across sectors.

Key Benefits of this Report:

  • Insightful Analysis: Gain detailed market insights covering major as well as emerging geographical regions, focusing on customer segments, government policies and socio-economic factors, consumer preferences, industry verticals, and other sub-segments.
  • Competitive Landscape: Understand the strategic maneuvers employed by key players globally to understand possible market penetration with the correct strategy.
  • Market Drivers & Future Trends: Explore the dynamic factors and pivotal market trends and how they will shape future market developments.
  • Actionable Recommendations: Utilize the insights to exercise strategic decisions to uncover new business streams and revenues in a dynamic environment.
  • Caters to a Wide Audience: Beneficial and cost-effective for startups, research institutions, consultants, SMEs, and large enterprises.

What do businesses use our reports for?

Industry and Market Insights, Opportunity Assessment, Product Demand Forecasting, Market Entry Strategy, Geographical Expansion, Capital Investment Decisions, Regulatory Framework & Implications, New Product Development, Competitive Intelligence

Report Coverage:

  • Historical data from 2022 to 2024 & forecast data from 2025 to 2030
  • Growth Opportunities, Challenges, Supply Chain Outlook, Regulatory Framework, and Trend Analysis
  • Competitive Positioning, Strategies, and Market Share Analysis
  • Revenue Growth and Forecast Assessment of segments and regions including countries
  • Company Profiling (Strategies, Products, Financial Information, and Key Developments among others.

Market Segments

By Component

  • Hardware
  • Software
  • Services

By End-user Industry

  • Retail
  • BFSI
  • Transport
  • Government
  • Healthcare
  • Others

By Geography

  • North America
  • USA
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • Israel
  • South Africa
  • Others
  • Asia Pacific
  • China
  • Japan
  • South Korea
  • India
  • Others

TABLE OF CONTENTS

1. EXECUTIVE SUMMARY

2. MARKET SNAPSHOT

  • 2.1. Market Overview
  • 2.2. Market Definition
  • 2.3. Scope of the Study
  • 2.4. Market Segmentation

3. BUSINESS LANDSCAPE

  • 3.1. Market Drivers
  • 3.2. Market Restraints
  • 3.3. Market Opportunities
  • 3.4. Porter's Five Forces Analysis
  • 3.5. Industry Value Chain Analysis
  • 3.6. Policies and Regulations
  • 3.7. Strategic Recommendations

4. TECHNOLOGICAL OUTLOOK

5. GLOBAL SELF SERVICE KIOSK MARKET BY COMPONENT

  • 5.1. Introduction
  • 5.2. Hardware
  • 5.3. Software
  • 5.4. Services

6. GLOBAL SELF SERVICE KIOSK MARKET BY END-USER INDUSTRY

  • 6.1. Introduction
  • 6.2. Retail
  • 6.3. BFSI
  • 6.4. Transport
  • 6.5. Government
  • 6.6. Healthcare
  • 6.7. Others

7. GLOBAL SELF SERVICE KIOSK MARKET BY GEOGRAPHY

  • 7.1. Introduction
  • 7.2. North America
    • 7.2.1. USA
    • 7.2.2. Canada
    • 7.2.3. Mexico
  • 7.3. South America
    • 7.3.1. Brazil
    • 7.3.2. Argentina
    • 7.3.3. Others
  • 7.4. Europe
    • 7.4.1. Germany
    • 7.4.2. France
    • 7.4.3. United Kingdom
    • 7.4.4. Spain
    • 7.4.5. Others
  • 7.5. Middle East and Africa
    • 7.5.1. Saudi Arabia
    • 7.5.2. UAE
    • 7.5.3. Others
  • 7.6. Asia Pacific
    • 7.6.1. China
    • 7.6.2. India
    • 7.6.3. Japan
    • 7.6.4. South Korea
    • 7.6.5. Indonesia
    • 7.6.6. Thailand
    • 7.6.7. Others

8. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 8.1. Major Players and Strategy Analysis
  • 8.2. Market Share Analysis
  • 8.3. Mergers, Acquisitions, Agreements, and Collaborations
  • 8.4. Competitive Dashboard

9. COMPANY PROFILES

  • 9.1. Verifone Holdings Inc.
  • 9.2. Diebold Nixdorf Incorporated
  • 9.3. NCR Corporation
  • 9.4. Evoke Creative Limited
  • 9.5. Olea Kiosks Inc.
  • 9.6. DynaTouch
  • 9.7. Embross
  • 9.8. Kiosk Information Systems
  • 9.9. Meridian Kiosks
  • 9.10. Redyref Interactive Kiosks

10. APPENDIX

  • 10.1. Currency
  • 10.2. Assumptions
  • 10.3. Base and Forecast Years Timeline
  • 10.4. Key benefits for the stakeholders
  • 10.5. Research Methodology
  • 10.6. Abbreviations