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市場調查報告書

商品編碼

1701014

對話式人工智慧市場規模、佔有率、成長分析、按產品、按細分市場、按對話代理類型、按整合模式、按垂直行業和按地區 - 2025 年至 2032 年行業預測

Conversational Artificial Intelligence Market Size, Share, and Growth Analysis, By Offering, By Business Function, By Conversational Agent Type, By Integration Mode, By Vertical, By Region - Industry Forecast 2025-2032

出版日期: 2025年04月02日 | 出版商:

SkyQuest | 英文 157 Pages | 商品交期: 3-5個工作天內

價格

簡介目錄

對話式人工智慧 (AI) 市場規模預計到 2023 年將達到 132 億美元，從 2024 年的 160.5 億美元成長到 2032 年的 767.3 億美元，預測期內（2025-2032 年）的複合年成長率為 21.6%。

由於人工智慧技術的進步及其在各個行業的日益普及，對話式人工智慧 (AI) 市場正在經歷顯著成長。以用戶為中心的應用中對增強人機互動和人工智慧功能的需求不斷成長，進一步推動了這種擴展。隨著對人工智慧客戶支援系統的依賴性不斷提高以及全球自動化趨勢的發展，市場預計將繼續發展。然而，理解複雜查詢的局限性、對資料隱私的擔憂以及採用該技術的阻力等挑戰可能會阻礙長期成長潛力。隨著企業克服這些障礙，對話式人工智慧的未來取決於解決這些問題，同時利用創新機會並改善使用者體驗。

市場概覽
銷售與行銷
- 客服中心自動化
- 品牌與廣告
- 宣傳活動管理
- 客戶參與和保留
財會
- 虛擬財務顧問
- 費用追蹤和報告
- 資料隱私與合規性管理
- 自動發票處理
營運和供應鏈
- 最佳化您的工作流程
- 調度和路由
- 庫存管理
- 供應商管理
人力資源（HR）
- 員工敬業度與入職培訓
- 績效管理
- 文件管理
- 招募協助與篩檢
IT服務管理（ITSM）
- 事件管理
- 成本最佳化
- 查詢處理
- 知識管理

全球對話式人工智慧 (AI) 市場規模（按對話代理類型及複合年成長率）（2025-2032 年）

市場概覽
人工智慧聊天機器人
語音機器人
互動式語音助理（IVA）
生成式人工智慧代理

全球對話式人工智慧 (AI) 市場規模（按整合模式和複合年成長率）（2025-2032 年）

市場概覽
內部企業系統
- CRM
- KBS
外部溝通管道
- 行動應用程式
- IVR系統
- 通訊服務/平台
- 網站

全球對話式人工智慧 (AI) 市場規模（按垂直產業和複合年成長率） (2025-2032)

市場概覽
BFSI
- 自動化客戶支持
- 虛擬財務助理
- 投資組合管理
- 基於語音的數位銀行
- 其他
零售與電子商務
- 語音商務
- 個性化推薦
- 店內支持
- 自動調查
- 自動訂單追蹤和更新
- 其他
教育
- 解決有關入學的問詢
- 自動化管理任務
- 虛擬學習/課程助理
- 個人學習支持
- 對話校園
- 其他
媒體與娛樂
- 內容個人化
- 個人化內容傳送
- 身臨其境型對話遊戲
- 廣告和促銷
- 內容在地化和翻譯
- 其他
醫療保健和生命科學
- 自動預訂
- 病人參與和隨訪
- 自我健康管理
- 健康追蹤和藥物管理
- 症狀評估和分類管理
- 其他
旅遊與飯店
- 虛擬旅行協助
- 個性化旅遊規劃
- 對話式簽到
- 語音預訂/預訂
- 其他
車
- 虛擬汽車展示室助理
- 人工智慧導航和路線最佳化
- 購買支持
- 人工智慧驅動的預測性維護
- 車輛配置和客製化
- 其他
IT/ITEs
- IT 幫助台支援與故障排除
- 軟體和應用程式支援
- 計劃管理和任務追蹤
- 虛擬IT 採購助理
- IT安全事件回應與威脅情報分析
- 其他
政府和國防
- 電子政府服務
- 公共訊息
- 國防人員虛擬訓練助理
- 公民參與調查和回饋收集
- 其他
其他

全球對話式人工智慧 (AI) 市場規模及複合年成長率 (2025-2032)

北美洲
- 美國
- 加拿大
歐洲
- 德國
- 西班牙
- 法國
- 英國
- 義大利
- 其他歐洲國家
亞太地區
- 中國
- 印度
- 日本
- 韓國
- 其他亞太地區
拉丁美洲
- 巴西
- 其他拉丁美洲
中東和非洲
- 海灣合作理事會國家
- 南非
- 其他中東和非洲地區

競爭資訊

前五大公司對比
主要企業市場定位（2024年）
主要市場參與者所採取的策略
近期市場趨勢
公司市場佔有率分析（2024年）
主要企業簡介
- 公司詳情
- 產品系列分析
- 公司分部佔有率分析
- 收益與前一年同期比較對比（2022-2024 年）
  主要企業簡介
  - 谷歌有限責任公司（美國）
  - 微軟（美國）
  - IBM（美國）
  - 亞馬遜網路服務公司（美國）
  - 百度（中國）
  - 甲骨文（美國）
  - SAP SE（德國）
  - FIS（美國）
  - 人工解決方案（瑞典）
  - Kore.ai, Inc.（美國）
  - Conversica公司（美國）
  - Inbenta Holdings Inc.（美國）
  - Creative Virtual Ltd.（美國）
  - SoundHound AI, Inc.（美國）
  - Avaamo（美國）
  - 思科系統公司（美國）
  - 卡西斯托（美國）
  - Gupshup（美國）

結論和建議

簡介目錄

Product Code: SQMIG45F2072

Conversational Artificial Intelligence (AI) Market size was valued at USD 13.2 billion in 2023 and is poised to grow from USD 16.05 billion in 2024 to USD 76.73 billion by 2032, growing at a CAGR of 21.6% during the forecast period (2025-2032).

The conversational artificial intelligence (AI) market is experiencing significant growth, driven by advancements in AI technologies and increasing adoption across various industries. The rising demand for enhanced human-machine interactions and AI capabilities in user-centric applications is further fueling this expansion. With an increasing reliance on AI-powered customer support systems and a global trend towards automation, the market is poised for continued development. However, challenges such as limitations in comprehending complex queries, data privacy concerns, and resistance to technology adoption could hinder long-term growth potential. As companies navigate these obstacles, the future of conversational AI will depend on addressing these issues while leveraging opportunities for innovation and enhanced user experience.

Top-down and bottom-up approaches were used to estimate and validate the size of the Conversational Artificial Intelligence (Ai) market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Conversational Artificial Intelligence (Ai) Market Segments Analysis

Global Conversational Artificial Intelligence (AI) Market is segmented by Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical and region. Based on Offering, the market is segmented into Software and Services. Based on Business Function, the market is segmented into Sales & Marketing, Finance & Accounting, Operations & Supply Chain, Human Resources (HR) and IT Service Management (ITSM). Based on Conversational Agent Type, the market is segmented into AI Chatbots, Voice Bots, Interactive Voice Assistants (IVA) and Generative AI Agents. Based on Integration Mode, the market is segmented into Internal Enterprise Systems and External Communication Channels. Based on Vertical, the market is segmented into BFSI, Retail & Ecommerce, Education, Media & Entertainment, Healthcare & Life Sciences, Travel & Hospitality, Automotive, IT/ ITEs, Government & Defense and Other Verticals. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Conversational Artificial Intelligence (Ai) Market

The growth of the Conversational Artificial Intelligence (AI) market is primarily fueled by organizations globally prioritizing enhancements in customer support. In their pursuit of automation, many businesses are adopting conversational AI models to facilitate continuous service availability and improve response times. This technology not only streamlines customer interactions but also minimizes human error, which significantly boosts overall efficiency and satisfaction. The benefits of AI-driven customer support-such as enhanced service quality and availability-are pivotal in driving market expansion and encouraging more companies to integrate these innovative solutions into their operational frameworks.

Restraints in the Conversational Artificial Intelligence (Ai) Market

The Conversational Artificial Intelligence (AI) market faces several restraints that impede its growth. Despite the significant advancements in artificial intelligence, conversational AI models often grapple with handling complex queries effectively. This results in improper responses or inaccurate outputs, which can lead to user frustration and decreased trust in the technology. Such limitations in understanding nuanced or sophisticated inquiries hinder the widespread adoption of conversational AI on a global scale. As companies strive to enhance their AI capabilities, addressing these shortcomings is essential to maximize the potential of conversational AI and ensure its successful integration into various sectors.

Market Trends of the Conversational Artificial Intelligence (Ai) Market

The Conversational Artificial Intelligence (AI) market is poised for significant growth, fueled by advancements in sentiment analysis and emotional intelligence. Companies are increasingly recognizing the need for AI models that can interpret human emotions through voice input, enabling more natural and engaging interactions. As consumers seek more personalized experiences, AI solutions equipped with heightened emotional understanding will not only enhance user satisfaction but also foster brand loyalty. This trend towards emotionally intelligent AI is likely to drive innovation, as businesses invest in developing advanced capabilities that mimic human-like conversations, ultimately propelling the conversational AI market to new heights.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Patent Analysis
Regulatory Analysis
Technology Analysis
Case Studies

Global Conversational Artificial Intelligence (AI) Market Size by Offering & CAGR (2025-2032)

Market Overview
Software
- Software By Technology
- ML
- NLP
- ASR
- Data mining
- Software By Modality
- Text
- Speech
- Multimodal
- Deployment Mode
- On-premises
- Cloud
Services
- Professional Services
- Consulting & advisory services
- Integration & deployment services
- Support & maintenance services
- Training & education services
- Managed Services

Global Conversational Artificial Intelligence (AI) Market Size by Business Function & CAGR (2025-2032)

Market Overview
Sales & Marketing
- Contact Center Automation
- Branding & Advertisement
- Campaign Management
- Customer Engagement & Retention
Finance & Accounting
- Virtual Financial Advisors
- Expense Tracking & Reporting
- Data Privacy & Compliance Management
- Automated Invoice Processing
Operations & Supply Chain
- Workflow Optimization
- Scheduling & Routing
- Inventory Management
- Vendor Management
Human Resources (HR)
- Employee Engagement & Onboarding
- Performance Management
- Document Management
- Recruitment Assistants & Screening
IT Service Management (ITSM)
- Incident Management
- Cost Optimization
- Query Handling
- Knowledge Management

Global Conversational Artificial Intelligence (AI) Market Size by Conversational Agent Type & CAGR (2025-2032)

Market Overview
AI Chatbots
Voice Bots
Interactive Voice Assistants (IVA)
Generative AI Agents

Global Conversational Artificial Intelligence (AI) Market Size by Integration Mode & CAGR (2025-2032)

Market Overview
Internal Enterprise Systems
- CRM
- KBS
External Communication Channels
- Mobile Apps
- IVR Systems
- Messaging Services/Platforms
- Websites

Global Conversational Artificial Intelligence (AI) Market Size by Vertical & CAGR (2025-2032)

Market Overview
BFSI
- Automated Customer Support
- Virtual Financial Assistants
- Portfolio Management
- Voice-Based Digital Banking
- Others
Retail & Ecommerce
- Voice Commerce
- Personalized Recommendations
- In-Store Assistance
- Automated Surveys
- Automated Order Tracking & Updates
- Others
Education
- Admission Query Resolution
- Administrative Task Automation
- Virtual Learning/Course Assistants
- Personalized Learning Support
- Conversational Campus
- Others
Media & Entertainment
- Content Personalization
- Personalized Content Delivery
- Immersive Conversational Gaming
- Advertising & Promotions
- Content Localization And Translation
- Others
Healthcare & Life Sciences
- Automated Appointment Booking
- Patient Engagement & Follow-Ups
- Self-Health Management
- Health Tracking & Medication Management
- Symptom Assessment & Triage Management
- Others
Travel & Hospitality
- Virtual Travel Assistance
- Personalized Travel Planning
- Conversational Check-Ins
- Voice-Based Bookings/Orderings
- Others
Automotive
- Virtual Car Showroom Assistants
- AI-Powered Navigation and Route Optimization
- Purchase Assistance
- AI-Driven Predictive Maintenance
- Vehicle Configuration & Customization
- Others
IT/ ITEs
- IT Helpdesk Support & Troubleshooting
- Software & Application Support
- Project Management & Task Tracking
- Virtual IT Procurement Assistants
- IT Security Incident Response & Threat Intelligence Analysis
- Others
Government & Defense
- E-Governance Services
- Public Safety Information Dissemination
- Virtual Training Assistants for Defense Personnel
- Citizen Engagement Surveys & Feedback Collections
- Others
Other Verticals

Global Conversational Artificial Intelligence (AI) Market Size & CAGR (2025-2032)

North America (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- US
- Canada
Europe (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa (Offering, Business Function, Conversational Agent Type, Integration Mode, Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

Google, LLC (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Amazon Web Services, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Baidu (China)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Oracle (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP SE (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
FIS (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Artificial Solutions (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kore.ai, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Conversica, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Inbenta Holdings Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Creative Virtual Ltd. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SoundHound AI, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaamo (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kasisto (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Gupshup (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments