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市場調查報告書
商品編碼
1771443
雲端POS的全球市場:各零件,POS類別,部署模型,各組織規模,各終端用戶產業,各地區,機會,預測,2018年~2032年Global Cloud Point of Sale (PoS) Market Assessment, By Component, By PoS Type, By Deployment Model, By Organization Size, By End-user Industry, By Region, Opportunities and Forecast, 2018-2032F |
全球雲端POS市場預計將從2024年的60.3億美元成長到2032年的166.5億美元,在2025-2032年的預測期內,複合年增長率為13.54%。全球雲端POS市場正在發展成為數位商務的關鍵推動力,提供即時交易處理、營運靈活性和增強的客戶參與度。隨著產業向可擴展的雲端原生零售基礎設施邁進,對智慧整合POS系統的需求激增。行動支付、人工智慧分析和遠端引導解決方案的創新進一步推動了這一發展勢頭。
隨著智慧型手機普及率的提高、網路普及率的提高以及電子商務和全通路零售的興起,市場正在加速發展。企業正在從傳統的基於硬體的系統轉向基於彈性訂閱的雲端系統,這些系統提供高可擴展性、遠端連接和內建分析功能。雲端系統不僅實現了營運自動化,還能加快入職速度、降低成本並增強客戶互動。例如,Axis Bank 於 2023 年 5 月推出了 Sarathi 計畫。這項數位入職解決方案讓商家可以透過即時驗證入職 POS 服務,並在 45 分鐘內完成安裝,為商家的便利性和業務效率樹立了標竿。
此外,基於 AI 的洞察、非接觸式支付以及與庫存和 CRM 應用程式的無縫整合等更高級功能的不斷發展,開闢了更多可能性。隨著越來越多的企業(無論大小)利用這些平台在競爭激烈的市場中靈活應對,全球雲端 POS 市場有望成為下一代商業基礎設施的支柱。
Global cloud point of sale (PoS) market is projected to witness a CAGR of 13.54% during the forecast period 2025-2032, growing from USD 6.03 billion in 2024 to USD 16.65 billion in 2032. The global cloud point of sale (PoS) market is evolving as a critical enabler of digital commerce, offering real-time transaction processing, operational flexibility, and enhanced customer engagement. As industries transition toward scalable, cloud-native retail infrastructures, demand for intelligent and integrated PoS systems is surging. Innovations in mobile payment, AI analytics, and remote onboarding solutions are further propelling this momentum.
The market is accelerating due to growth fueled by rising smartphone adoption, increasing internet penetration, and the emergence of e-commerce and omnichannel retailing. Organizations are transitioning from legacy hardware-based systems to elastic, subscription-based cloud systems that offer high scalability, remote connectivity, and built-in analytics. Apart from automating operations, it accelerates onboarding, reduces costs, and enhances customer interaction. For instance, in May 2023, Axis Bank launched its Sarathi initiative. This digital onboarding solution enables merchants to onboard PoS services with instant authentication and fully install them within 45 minutes, setting the benchmark for merchant convenience and business efficiency.
In addition, advancements in higher-capability features such as AI-based insights, touchless payments, and seamless integration with inventory and CRM applications further expand the potential. With an increasing number of businesses, regardless of size, utilizing these platforms to stay agile in an incredibly competitive market space, the global cloud point of sale (PoS) market has the potential to become the backbone of next-generation commerce infrastructure.
Growing Demand for Omnichannel Retail and Seamless Customer Experience
The retail landscape is changing at a rapid pace, driven by the acceleration of omnichannel retailing, where companies are developing harmonized and standardized customer experiences across mobile, online, and in-store channels. In this rapidly evolving landscape, traditional point-of-sale systems are being replaced by cloud-based platforms that enable the real-time synchronization of inventory, sales, and customer interaction details. This technological revolution is especially vital to the retail and hospitality industries, where business flexibility and responsive customer interaction are essential for competitiveness. PoS on-demand platforms give retailers the agility they need to adapt to changing consumer demand, handle remote business, and implement focused marketing and loyalty programs. Integrated data management, remote operation, real-time reporting, and cloud backup drastically improve business decision-making and response times. As the increasing use of online payments along with the integration of e-commerce becomes more prevalent, cloud point of sale (PoS) is now a focal point of new-age retail business models.
For instance, in April 2025, Oracle Corporation announced an integrated SaaS stack for various restaurant formats to raise the flexibility and operational effectiveness of restaurants. The solution addresses the growing demand for economical, customizable, and scalable cloud-native, multi-business model supportable platforms. The Oracle launch reflects the significant role of cloud-based PoS systems in making intelligent, fast, and networked retail operations possible around the world.
Technological Advancements and Integration with AI and Digital Payments Drive Market Growth
Technological innovation is playing the lead role in shaping the growth of the global cloud PoS market. Cloud-based solutions are no longer limited to transaction processing; they also incorporate AI for predictive analytics, customer insights, and enhanced business efficiency. Integration with digital wallets, contactless payment systems, loyalty platforms, and even central bank digital currencies (CBDCs) is expanding rapidly, capturing the shift towards a more innovative and cashless economy. Cloud-hosted PoS solutions driven by AI are helping businesses to know customers more effectively, staff better, and forecast more accurately. For food businesses, AI-driven PoS software is even now helping with voice ordering and drive-thru automation, significantly improving accuracy and speed.
For example, in February 2025, PAR Technology Corporation introduced AI-driven drive-through automation for fast-service restaurants, revolutionizing the way food chains interact with customers. The application of AI in PoS solutions, besides optimizing business processes, enables brands to address labor gaps and meet growing customer expectations. As AI becomes more affordable and accessible, its implementation on cloud PoS systems spurs innovation and adoption globally.
Retail and Consumer Goods Segment Dominates Global Cloud Point of Sale Market Share
The retail and consumer goods segment currently leads the global market for cloud point-of-sale (PoS) solutions and is poised to maintain its position in the next forecast period. Demand growth in real-time tracking of inventory, value-added payment processing, and customer-focused engagement drives the leadership of this industry. As customer requirements for faster, omnichannel purchasing keep increasing, cloud-based PoS solutions give retailers the flexibility to run online and offline stores under a single control and operational management visibility. Whether small businesses or big chains, retailers are leaving behind outdated PoS solutions and switching to cloud-based solutions to reap benefits in terms of scalability, affordability, and integration simplicity with other business applications such as CRM, ERP, and online store platforms. Additionally, the emergence of e-wallets, contactless mobile payments, and digital reward schemes has made cloud PoS a strategic necessity for retail businesses seeking to stay competitive in a technology-driven world.
For instance, in May 2023, Toast, Inc. collaborated with Deliverect to integrate food delivery businesses' online orders into their POS systems. This partnership enables retailers, particularly those in the food and beverage sector, to manage large volumes of online and offline transactions more effectively, achieve higher customer satisfaction, and gain actionable insights into sales patterns. As the industry has seen a significant focus on customer experience, operational agility, and evidence-based decision-making, the retail and consumer goods category remains the highest revenue contributor in the cloud PoS market.
North America Registers Global Cloud Point of Sale Market Size
North America boasts the most significant global market share for cloud Point of Sale (PoS). It continues to lead with its more robust digital backbone, high rate of adoption for cloud technologies, and robust foundation of top PoS solution vendors. Businesses throughout the continent, particularly in the U.S. and Canada, have adopted cloud PoS platforms to facilitate transaction-free transactions, enhance consumer experiences, and support omnichannel store formats. The region's dominance is also complemented by substantial investment in technology innovation, a well-developed e-commerce platform, and a growing demand for contactless and mobile payments. Additionally, regulatory push towards digital payments and growing use of real-time analytics by business enterprises have propelled the mass adoption of PoS.
For example, in May 2024, UK telecoms operator EE collaborated with Aptos and introduced an innovative cloud-based PoS platform throughout all its 400+ UK stores. Although this example illustrates the technical innovation in the UK, the company has set a benchmark that most North American retailers are closely following, demonstrating how best practices around the world inspire and empower North America's leadership. By maintaining persistent innovation, early adoption patterns, and a robust retail and fintech corporate backbone, North America is well-positioned to maintain its dominance in the global cloud point of sale (PoS) market in the coming few years.
Impact of U.S. Tariffs on Global Cloud Point of Sale (PoS) Market
While U.S. tariffs have had a more general impact on international tech and hardware markets, their immediate effect on the cloud Point of Sale (PoS) market is limited but significant. Foreign-imported hardware pieces such as touchscreen screens, chipsets, and payment terminals have added production and deployment costs to PoS solution providers, particularly those that import from China and Southeast Asia. This has led some companies to rethink their supply chains and investigate domestic or tariff-free zones for production. While software-driven PoS platforms continue to expand based on the cloud-native platform, any further trade tension would break affordability and hinder rollout in cost-conscious markets. Therefore, even though it is not a major disruptor, U.S. tariffs marginally influence pricing dynamics and supply tactics in the global cloud PoS market.
Key Players Landscape and Outlook
The global cloud point of sale (PoS) market is highly fragmented, comprising a mix of large and small technology firms, specialty providers, and emerging players competing to deliver innovative, scalable, and customizable solutions. Major players are constantly innovating by embracing AI, machine learning, and real-time analytics to deliver seamless payment processing, efficient stock management, and effective customer relationship management for companies operating in the retail, hospitality, and quick-service restaurant industries. Besides, digital currency acceptance innovation is defining market forces. For instance, in May 2023, Pine Labs, together with ICICI Bank, facilitated the acceptance of payment in digital rupee on its PoS platform in several Indian cities. This initiative aims to promote safer, government-backed digital payment solutions that attract future-proof merchants and fintech adopters.
In the coming times, the future of this market is highly optimistic. Customers will experience increased synchronization with e-commerce sites, real-time data analysis, and enhanced security features. For small businesses and retailers, using cloud PoS not only saves costs on infrastructure but also improves responsiveness in a competitive business environment. Parallel to this, investors and stakeholders are observing the growing trend towards software-as-a-service (SaaS) billing, mobile deployments, and local customizations that align with local payment and compliance requirements. Briefly put, while companies prioritize digital transformation in their agendas, the diversified cloud PoS market is facilitating heterogeneous, innovative, and flexible solutions that reconfigure the future of global business.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.