印尼IT服務：市場佔有率分析、產業趨勢與統計、成長預測（2026-2031年）

2025年，印尼的IT服務市值為48.3億美元，預計到2031年將達到95.2億美元，高於2026年的54.1億美元。

預計在預測期（2026-2031 年）內，複合年成長率將達到 11.96%。

印尼經濟成長得益於「印尼4.0」和「金色印尼2045願景」等國家計畫、不斷成長的外國直接投資對數位基礎設施的投入，以及企業對以雲端為中心和託管服務解決方案的持續需求。儘管大型企業仍是主導，但隨著價格合理的雲端平台降低了採用門檻，中小企業（SME）的收入成長速度最快。由於嚴格的監管、安全性和客戶體驗要求，金融服務機構仍然是最大的單一行業，這些要求需要先進的分析和即時處理能力。雲端技術已成為主流，隨著企業考慮延遲、主權和成本等因素，雲端技術的應用正向混合架構發展。區域機會仍集中在爪哇島，但光纖骨幹網路和資料中心園區的擴張正在加速蘇拉威西島、蘇門答臘島和加里曼丹島的雲端技術應用。

印尼IT服務市場趨勢與洞察

快速的企業數位化優先策略

印尼企業正圍繞全天候運作平台重塑其經營模式。印尼曼迪利銀行（Bank Mandiri）利用即時系統每天處理1,000萬筆記錄，將貸款核准時間從5天縮短至1天。印尼Pegadiaan公司遷移到雲端原生架構後，系統可用性提升至99.99%，資料庫配置時間從數天縮短至不到90分鐘。製造業企業正在整合物聯網和分析技術，以實現工業4.0的目標。各行各業的董事會也將預算從硬體投資轉向以結果為基礎的管理服務合約。這為印尼IT服務市場帶來了對諮詢、遷移和營運支援的持續需求。

雲端原生應用程式遷移的激增

已完成遷移計劃的公司目前正在將其應用程式現代化改造為微服務架構。透過採用 Red Hat OpenShift 標準，中亞銀行將其新服務的引進週期從三個月縮短至一個月。混合雲策略正變得越來越普遍，企業擴大將其與國內自主雲（例如 Lintasarta 的 Cloud Sovereign）相結合，後者旨在符合個人資料保護法。同時，為了滿足延遲和隱私要求，私有 AI 基礎架構的建置也在不斷擴展，這涵蓋了架構設計、Kubernetes 運維和 FinOps 最佳化等方面的服務範圍。

國內持續存在先進雲端技術和DevSecOps技能人才短缺問題

根據國際勞工組織（ILO）的數據，目前全球資訊通訊技術（ICT）專業人才缺口高達50萬，尤其是在高階雲端運算工程和DevSecOps領域。 IBM的一項調查顯示，48%的印尼企業受到數位技能不足的限制。儘管職業技能培訓卡（Kartu Prakerja）計畫已培訓了1,400萬公民，但培訓速度仍無法滿足企業需求，導致引進週期延長，企業更加依賴海外人才。能夠將技能轉移專案與計劃交付結合的機構將獲得競爭優勢。

細分市場分析

到2025年，隨著企業從企劃為基礎的合約轉向以結果為導向的服務水準協議，IT外包和託管服務將佔印尼IT服務市場佔有率的33.02%。金融服務公司將即時詐欺分析外包給利用FICO決策平台的專業合作夥伴，每年保護16.4億筆交易。在要求建立審核資料主權環境的監管推動下，受雲端服務和SaaS普及應用的推動，印尼IT服務市場規模預計將以14.01%的複合年成長率成長。

隨著企業應對監管變化並評估多重雲端模式，諮詢服務需求依然強勁。電信和銀行後勤部門的業務流程外包持續成長，因為專業知識能夠帶來可衡量的價值。由於《個人資料保護法》(PDPL) 的實施，網路安全和資料分析專案正在蓬勃發展，為零信任架構和資料管治框架創造了利基市場。能夠提供整合安全、分析和自動化管理服務的供應商正在贏得長期合約和高利潤率，從而推動印尼IT服務市場的結構性變革。

大型企業將佔2025年總收入的63.72%，這反映了它們龐大的應用資產和合規實踐。典型的合約包括多年混合雲端計劃和旨在滿足董事會風險指標的託管保全行動。同時，隨著雲端市場捆綁包的推出，中小企業(SME)正以14.72%的複合年成長率快速成長，企業級平台觸手可及。 TikTok直播銷售額有望使小規模企業的銷售額成長高達七倍，這表明中小企業可以從現成的數位化工具中獲益匪淺。

政府補貼和簡化的數位化融資方案正在推動會計SaaS、POS分析和輕量級ERP的普及。提供預先配置模板、快速上手和計量收費模式的供應商正在印尼IT服務市場的中小企業領域迅速擴張。隨著這些企業的成熟，需求正從基礎架構轉向進階分析和網路安全，進而提升客戶終身價值。

印尼IT服務市場按服務類型（IT諮詢和實施支援、業務流程外包服務等）、公司規模（中小企業和大型企業）、產業（金融、保險和證券、IT和通訊、製造業等）、實施類型（本地部署、雲端部署、混合部署）、技術（雲端運算等）和地區進行細分。市場預測以以金額為準。

其他福利：

• Excel格式的市場預測（ME）表
• 3個月的分析師支持

目錄

第1章 引言

• 研究假設和市場定義
• 調查範圍

第2章調查方法

第3章執行摘要

第4章 市場情勢

• 市場概覽
• 市場促進因素
  • 快速的企業數位化優先策略
  • 雲端原生應用程式遷移的激增
  • 政府的「印尼4.0」獎勵措施
  • 金融科技與電子商務的快速擴張
  • 與國營企業簽訂資料中心建設-營運-移交（BOT）契約
  • 關鍵數據的強制性國內災害復原託管
• 市場限制
  • 國內持續存在先進雲端技術和DevSecOps技能人才短缺問題
  • 主要都會區以外的老舊基礎設施
  • 各地區採購標準有差異
  • 電費上漲對超大規模經濟的影響
• 產業價值鏈分析
• 監管環境
• 技術展望
• 產業吸引力－波特五力分析
  • 買方的議價能力
  • 供應商的議價能力
  • 新進入者的威脅
  • 替代品的威脅
  • 競爭對手之間的競爭
• 宏觀經濟因素如何影響市場

第5章 市場規模與成長預測

• 按服務類型
  • IT諮詢與實施支持
  • 業務流程外包 (BPO) 服務
  • IT外包與管理服務
  • 雲端服務和SaaS實施
  • 其他IT服務
• 按公司規模
  • 中小企業
  • 主要企業
• 按行業
  • BFSI
  • 資訊科技/通訊
  • 製造業
  • 衛生保健
  • 政府/公共部門
  • 零售與電子商務
  • 能源與公共產業
  • 教育
  • 其他行業
• 按部署模式
  • 本地部署
  • 雲
  • 混合
• 透過技術
  • 雲端運算
  • 人工智慧和機器學習
  • 物聯網 (IoT)
  • 保全服務
  • 巨量資料與分析
  • 區塊鏈和新興技術
  • 其他
• 按地區
  • Java
  • 蘇門答臘
  • 加里曼丹
  • 蘇拉威西
  • 巴布亞馬克
  • 其他地區

第6章 競爭情勢

• 市場集中度
• 策略趨勢
• 市佔率分析
• 公司簡介
  • PT Telekomunikasi Indonesia Tbk（Telkomsigma）
  • PT Multipolar Technology Tbk
  • PT Mitra Integrasi Informatika（MII）
  • PT Metrodata Electronics Tbk
  • PT Phintraco Technology
  • PT Lintasarta
  • PT Sigma Cipta Caraka
  • Accenture Indonesia
  • IBM Indonesia
  • Microsoft Indonesia
  • Hewlett Packard Enterprise Indonesia
  • Fujitsu Indonesia
  • Tata Consultancy Services Indonesia
  • Wipro Indonesia
  • PT Indosat Tbk（Indosat Ooredoo Hutchison Business Services）
  • PT XL Axiata Tbk（XL Business Solutions）
  • PT Biznet Gio Nusantara
  • PT WOWrack Indonesia
  • PT Kharisma（Kharisma Group）
  • PT ABeam Consulting Indonesia
  • PT Xapiens Teknologi Indonesia
  • TDCX Indonesia
  • PT Cloud4C Services Indonesia
  • PT DCI Indonesia Tbk
  • PT EdgeConneX Indonesia
  • PT Equine Global
  • PT Jatis Solutions
  • PT Soltius Indonesia

第7章 市場機會與未來趨勢

• 閒置頻段與未滿足需求評估

The Indonesia IT Services Market was valued at USD 4.83 billion in 2025 and estimated to grow from USD 5.41 billion in 2026 to reach USD 9.52 billion by 2031, at a CAGR of 11.96% during the forecast period (2026-2031).

Growth is anchored in national programs such as Making Indonesia 4.0 and the Golden Indonesia 2045 Vision, rising foreign direct investment in digital infrastructure, and sustained enterprise demand for cloud-centric and managed services solutions. Large enterprises continue to dominate spending, yet small and medium enterprises (SMEs) are delivering the fastest revenue uplift as affordable cloud platforms lower adoption barriers. Financial services institutions remain the single largest vertical because of intensive regulatory, security, and customer experience requirements that favour advanced analytics and real-time processing capabilities. Cloud deployment, already the predominant model, is evolving into hybrid architectures as firms weigh latency, sovereignty, and cost considerations. Regional opportunity is still centred on Java, but expansion of fibre backbones and data-centre campuses is accelerating uptake in Sulawesi, Sumatra, and Kalimantan.

Indonesia IT Services Market Trends and Insights

Rapid enterprise digital-first strategies

Indonesian corporations are rebuilding business models around always-on digital platforms. Bank Mandiri processes 10 million records per day on a real-time system that has cut loan approval times from five days to one day. PT Pegadaian reached 99.99% system availability and slashed database provisioning from days to under 90 minutes after moving to a cloud-native stack. Industrial manufacturers are embracing integrated IoT and analytics to meet Industry 4.0 targets, and across sectors, boards are shifting budgets from capital hardware to outcome-based managed service agreements. The result is durable demand for consulting, migration, and run-phase support across the Indonesian IT services market.

Surge in cloud-native application migration

Enterprises that finished lift-and-shift projects are now modernising applications into microservices. Bank Central Asia cut new-service rollout cycles from three months to one by standardising on Red Hat OpenShift. Hybrid strategies are widespread as firms pair local sovereign clouds such as Lintasarta's Cloud Sovereign, which is purpose-built to comply with the Personal Data Protection Law. A parallel trend is the standing up of private AI infrastructure to meet latency and privacy needs, widening the service scope for architecture design, Kubernetes operations, and FinOps optimisation.

Persistent domestic skills gap in advanced cloud and DevSecOps

The International Labour Organization cites a shortage of 500,000 ICT professionals, notably in advanced cloud engineering and DevSecOps roles. IBM finds 48% of Indonesian firms hampered by digital-skills deficits. Although the Kartu Prakerja scheme has trained 14 million citizens, the pace lags enterprise demand, lengthening implementation cycles and increasing reliance on expatriate or offshore talent. Providers that integrate skills-transfer programs with project delivery gain a competitive edge.

Other drivers and restraints analyzed in the detailed report include:

1. Government "Making Indonesia 4.0" incentives
2. Accelerated fintech and e-commerce expansion
3. Ageing legacy infrastructure outside tier-1 cities

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

IT outsourcing and managed services secured 33.02% of the Indonesian IT services market share in 2025 as enterprises shifted from project-based engagements to outcome-driven service-level agreements. Financial services firms outsource real-time fraud analytics to specialist partners using FICO's decision platform, which protects 1.64 billion annual transactions. The Indonesian IT services market size attributed to cloud services and SaaS implementation is forecast to expand at a 14.01% CAGR, underpinned by regulations that require auditable data-sovereign environments.

Demand for consulting remains steady as enterprises navigate regulatory updates and evaluate multi-cloud patterns. Business-process outsourcing persists in telecom and banking back offices where domain expertise adds measurable value. Cybersecurity and data analytics engagements are climbing on the back of the Personal Data Protection Law, creating niches for zero-trust architectures and data-governance frameworks. Providers able to deliver integrated security, analytics, and automation within a managed offering are winning longer contracts and higher margins, reinforcing the structural shift in the Indonesian IT services market.

Large enterprises concentrated 63.72% of 2025 revenue, reflecting their extensive application estates and compliance workloads. Typical engagements include multi-year hybrid cloud programmes and managed security operations designed to meet board-level risk metrics. In contrast, SMEs are on a high-growth path with a 14.72% CAGR as cloud marketplace bundles bring enterprise-grade platforms within reach. TikTok-enabled live-stream selling lifted small-merchant sales by up to seven times, showcasing the leverage SMEs gain from ready-made digital tools.

Government grants and simplified digital-loan facilities spur adoption of accounting SaaS, point-of-sale analytics, and lightweight ERP. Providers that deliver preconfigured templates, rapid onboarding, and pay-as-you-go models are scaling quickly in the SME segment of the Indonesian IT services market. As these companies mature, demand progresses from basic infrastructure to advanced analytics and cybersecurity, enlarging lifetime customer value.

Indonesia IT Services Market is Segmented by Service Type (IT Consulting and Implementation, Business Process Outsourcing Services, and More), Enterprise Size (Small and Medium Enterprises and Large Enterprises), Industry (BFSI, IT and Telecom, Manufacturing, and More), Deployment (On-Premise, Cloud, and Hybrid), Technology (Cloud Computing, and More), and Region. The Market Forecasts are Provided in Terms of Value (USD).

List of Companies Covered in this Report:

1. PT Telekomunikasi Indonesia Tbk (Telkomsigma)
2. PT Multipolar Technology Tbk
3. PT Mitra Integrasi Informatika (MII)
4. PT Metrodata Electronics Tbk
5. PT Phintraco Technology
6. PT Lintasarta
7. PT Sigma Cipta Caraka
8. Accenture Indonesia
9. IBM Indonesia
10. Microsoft Indonesia
11. Hewlett Packard Enterprise Indonesia
12. Fujitsu Indonesia
13. Tata Consultancy Services Indonesia
14. Wipro Indonesia
15. PT Indosat Tbk (Indosat Ooredoo Hutchison Business Services)
16. PT XL Axiata Tbk (XL Business Solutions)
17. PT Biznet Gio Nusantara
18. PT WOWrack Indonesia
19. PT Kharisma (Kharisma Group)
20. PT ABeam Consulting Indonesia
21. PT Xapiens Teknologi Indonesia
22. TDCX Indonesia
23. PT Cloud4C Services Indonesia
24. PT DCI Indonesia Tbk
25. PT EdgeConneX Indonesia
26. PT Equine Global
27. PT Jatis Solutions
28. PT Soltius Indonesia

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Rapid enterprise digital-first strategies
  • 4.2.2 Surge in cloud-native application migration
  • 4.2.3 Government "Making Indonesia 4.0" incentives
  • 4.2.4 Accelerated fintech and e-commerce expansion
  • 4.2.5 Data-center build-operate-transfer (BOT) deals with SOEs
  • 4.2.6 Mandated domestic disaster-recovery hosting for critical data
• 4.3 Market Restraints
  • 4.3.1 Persistent domestic skills gap in advanced cloud and DevSecOps
  • 4.3.2 Ageing legacy infrastructure outside tier-1 cities
  • 4.3.3 Fragmented provincial procurement standards
  • 4.3.4 Rising electricity tariffs impacting hyperscale economics
• 4.4 Industry Value Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.7.1 Bargaining Power of Buyers
  • 4.7.2 Bargaining Power of Suppliers
  • 4.7.3 Threat of New Entrants
  • 4.7.4 Threat of Substitutes
  • 4.7.5 Intensity of Competitive Rivalry
• 4.8 Impact of Macroeconomic Factors on the Market

5 MARKET SIZE AND GROWTH FORECASTS (VALUES)

• 5.1 By Service Type
  • 5.1.1 IT Consulting and Implementation
  • 5.1.2 Business Process Outsourcing (BPO) Services
  • 5.1.3 IT Outsourcing and Managed Services
  • 5.1.4 Cloud Services and SaaS Implementation
  • 5.1.5 Other IT Services
• 5.2 By Enterprise Size
  • 5.2.1 Small and Medium Enterprises (SMEs)
  • 5.2.2 Large Enterprises
• 5.3 By Industry
  • 5.3.1 BFSI
  • 5.3.2 IT and Telecom
  • 5.3.3 Manufacturing
  • 5.3.4 Healthcare
  • 5.3.5 Government and Public Sector
  • 5.3.6 Retail and E-commerce
  • 5.3.7 Energy and Utilities
  • 5.3.8 Education
  • 5.3.9 Other Industries
• 5.4 By Deployment Model
  • 5.4.1 On-premise
  • 5.4.2 Cloud
  • 5.4.3 Hybrid
• 5.5 By Technology
  • 5.5.1 Cloud Computing
  • 5.5.2 Artificial Intelligence and Machine Learning
  • 5.5.3 Internet of Things (IoT)
  • 5.5.4 Cybersecurity Services
  • 5.5.5 Big Data and Analytics
  • 5.5.6 Blockchain and Emerging Tech
  • 5.5.7 Others
• 5.6 By Region
  • 5.6.1 Java
  • 5.6.2 Sumatra
  • 5.6.3 Kalimantan
  • 5.6.4 Sulawesi
  • 5.6.5 Papua and Maluku
  • 5.6.6 Other Regions

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
  • 6.4.1 PT Telekomunikasi Indonesia Tbk (Telkomsigma)
  • 6.4.2 PT Multipolar Technology Tbk
  • 6.4.3 PT Mitra Integrasi Informatika (MII)
  • 6.4.4 PT Metrodata Electronics Tbk
  • 6.4.5 PT Phintraco Technology
  • 6.4.6 PT Lintasarta
  • 6.4.7 PT Sigma Cipta Caraka
  • 6.4.8 Accenture Indonesia
  • 6.4.9 IBM Indonesia
  • 6.4.10 Microsoft Indonesia
  • 6.4.11 Hewlett Packard Enterprise Indonesia
  • 6.4.12 Fujitsu Indonesia
  • 6.4.13 Tata Consultancy Services Indonesia
  • 6.4.14 Wipro Indonesia
  • 6.4.15 PT Indosat Tbk (Indosat Ooredoo Hutchison Business Services)
  • 6.4.16 PT XL Axiata Tbk (XL Business Solutions)
  • 6.4.17 PT Biznet Gio Nusantara
  • 6.4.18 PT WOWrack Indonesia
  • 6.4.19 PT Kharisma (Kharisma Group)
  • 6.4.20 PT ABeam Consulting Indonesia
  • 6.4.21 PT Xapiens Teknologi Indonesia
  • 6.4.22 TDCX Indonesia
  • 6.4.23 PT Cloud4C Services Indonesia
  • 6.4.24 PT DCI Indonesia Tbk
  • 6.4.25 PT EdgeConneX Indonesia
  • 6.4.26 PT Equine Global
  • 6.4.27 PT Jatis Solutions
  • 6.4.28 PT Soltius Indonesia

7 MARKET OPPORTUNITIES AND FUTURE TRENDS

• 7.1 White-Space and Unmet-Need Assessment