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市場調查報告書
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1906230

歐洲IT服務：市場佔有率分析、產業趨勢與統計、成長預測（2026-2031年）

Europe IT Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2026 - 2031)
出版日期: | 出版商: Mordor Intelligence | 英文 132 Pages | 商品交期: 2-3個工作天內

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簡介目錄

2025年歐洲IT服務市場價值4,618億美元，預計到2031年將達到6,780.3億美元，高於2026年的4,923.1億美元。

預計在預測期（2026-2031 年）內，複合年成長率將達到 6.61%。

歐洲IT服務市場-IMG1

SAP 和傳統 ERP 系統在 2027 年生命週期結束前進行快速現代化改造，正在加速大規模轉型計畫的實施，尤其是在德國、荷蘭和法國。歐盟企業永續發展報告指令 (CSR) 推動了超過 51,000 家公司對 ESG 相關諮詢和資訊服務的需求。人工智慧 (AI) 立法的同步實施，促使預算重新分配給 AI 驅動的供應商選擇框架，該框架將資料主權管理與管理安全性和股權相結合。私募股權整合（每季宣布的交易額超過 1000 萬美元）正在重塑競爭格局，推動跨國併購，並深化服務組合。

歐洲IT服務市場趨勢與洞察

企業雲端遷移的快速成長

超過99%的歐洲企業已將雲端投資列為優先事項，顯示雲端採用已從成本效益轉向策略必要性。人工智慧就緒是關鍵促進因素，78%計劃進行雲端支出以支援未來機器學習工作負載的組織都提到了這一點。儘管如此緊迫，歐洲企業僅實現了既定雲端轉型目標的32%，這給歐洲IT服務市場的供應商留下了巨大的執行差距。遵守GDPR和人工智慧相關法律法規需要現代化的資料管治框架，這促使客戶轉向具有自主雲端選項（例如GAIA-X）的雲端原生架構。因此，與超大規模資料中心業者雲端服務供應商的夥伴關係在於區域可用區和聯合合規藍圖，以在滿足自主規則的同時加速遷移。

對成本最佳化的ITO和BPO合約的需求

宏觀經濟壓力正促使經營團隊將工作重心從創新轉向可衡量的成本節約，導致外包合約的投資回收期縮短至18個月或更短。瑞典的薪資成長率已達12%，其他地區也實現了兩位數的成長，企業正將交付業務轉移到中歐和東歐成本更低的近岸地區。建設-營運-移交（BOT）模式是一種混合模式，既能即時節省成本，又能實現未來的所有權轉移，因此在規避風險的歐洲財務高管中越來越受歡迎。私募股權基金抓住了這一趨勢，在管理服務收購中佔據了60%的佔有率，在確保成本結構穩健的同時，也為歐洲IT服務市場帶來了規模效應。那些展現出合約柔軟性（短期合約、基於績效的定價和協作管治）的供應商正在贏得不成比例的新客戶佔有率。

主要服務場所面臨勞動力短缺和薪資上漲的問題

約58%的歐盟企業表示難以招募資訊通訊技術（ICT）專業人員，這項短缺狀況在過去十年中加劇了20%。光是德國就需要額外31萬名STEM（科學、技術、工程和數學）人才，而瑞典軟體工作的起薪預計到2022年將上漲12%，達到每月4,000歐元（約4,520美元）。勞動市場緊張推高了交付成本，並擠壓了嚴重依賴本土能力的歐洲IT服務供應商的利潤空間。供應商正透過投資大規模技能提升專案來應對這項挑戰（例如，Infosys正在為27.5萬名員工提供人工智慧培訓）。然而，技能提升週期比客戶需求落後幾季。除非近岸和離岸人才庫擴大，否則持續的薪資壓力可能會抵消高達1.4個百分點的預期複合年成長率。

細分市場分析

至2025年，IT諮詢和實施服務將佔歐洲IT服務市場的27.32%，凸顯其在應對SAP S/4HANA遷移和監管要求的重要性。隨著客戶依賴諮詢顧問設計目標營運模式、供應商選擇標準和變更管理藍圖，諮詢服務的需求將保持穩定成長。同時，受特定產業要求（例如NIS2和持續合規性監控）的推動，資安管理服務將以8.27%的複合年成長率實現最快成長。在預測期內，雲端平台服務將提升對多學科技能的需求，使服務提供者能夠將遷移、現代化和安全性整合到單一合約中。這種整合將增強現有企業的市場佔有率，同時也將吸引專注於人工智慧倫理審核等高成長細分市場的專業精品新參與企業。

當IT外包與自動化措施結合，且這些措施能將成本服務比降低兩位數時，其價值將得以維持。在歐洲IT服務市場，人工智慧輔助文件處理正對業務流程外包的市場規模產生影響，該技術已將錯誤率降低至1%以下，並增加了對流程重組專家的需求。策略性收購——Capgemini SA以33億美元收購WNS以及CGI收購Apside——顯示了企業旨在深化垂直領域專業知識，並鞏固其在價格主導中抵禦競爭對手的優勢。

到2025年，大型企業將佔據歐洲IT服務市場64.23%的佔有率，其主導地位源自於多年期的現代化藍圖和嚴格的合規義務，這些義務要求其選擇一流的合作夥伴。這些客戶持續簽署巨額契約，例如Wipro與Phoenix Group達成的6.5億美元交易，便充分體現了其規模和購買力。然而，中小企業市場正以每年8.74%的速度成長，並透過雲端優先訂閱模式帶來的更快價值實現速度，縮小與大型企業在能力上的差距。

政府補貼，例如「數位歐洲計畫」代金券，可為符合條件的中小企業覆蓋高達 50% 的轉型成本，進一步加速了轉型進程。北歐國家正在擴大網路安全審核的稅額扣抵，引導更多支出流向託管服務。服務提供者正在客製化模組化產品，例如收費套餐、按需付費的基礎設施和共享首席資訊安全長 (CISO) 服務，以適應有限的預算。隨著這一領域的成熟，預計到 2031 年，中小企業在歐洲 IT 服務市場的滲透率將佔總收入的 3.95 個百分點。

歐洲IT服務報告按服務類型（IT諮詢、實施及其他）、最終用戶公司規模（中小企業、大型企業）、實施模式（境內、近岸及其他）、最終用戶行業（金融、保險、證券、製造、政府、公共部門及其他）和國家（英國、德國、法國及其他）進行細分。市場預測以以金額為準。

其他福利：

  • Excel格式的市場預測（ME）表
  • 3個月的分析師支持

目錄

第1章 引言

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章 市場情勢

  • 市場概覽
  • 市場促進因素
    • 企業雲端遷移的快速成長
    • 對成本最佳化的ITO和BPO合約的需求
    • 歐盟範圍內的《網路威脅指令》過渡到託管安全
    • 人工智慧驅動的供應商選擇平台加速外包
    • 在SAP和傳統ERP系統於2027年停止服務之前，對其進行現代化改造的需求日益成長。
    • 與歐盟企業永續性報告指令 (CSRD) 相關的 ESG 報告服務正在推動諮詢服務的需求。
  • 市場限制
    • 主要配送地點勞動力短缺和工資上漲
    • 地緣政治資料主權障礙（Schrems II，人工智慧法）
    • 宏觀經濟的不確定性延長了消費者的決策週期
    • 加強對高能耗資料中心的碳足跡處罰
  • 產業價值鏈分析
  • 宏觀經濟因素的影響
  • 重要法規結構評估
  • 技術展望
  • 波特五力分析
    • 新進入者的威脅
    • 供應商的議價能力
    • 買方的議價能力
    • 替代品的威脅
    • 產業間競爭

第5章 市場規模與成長預測

  • 按服務類型
    • IT諮詢與實施支持
    • IT外包（ITO）
    • 業務流程外包（BPO）
    • 資安管理服務
    • 雲端和平台服務
  • 按最終用戶公司規模分類
    • 中小企業
    • 主要企業
  • 按部署模式
    • 陸上交付
    • 近岸交付
    • 離岸交付
  • 按最終用戶行業分類
    • BFSI
    • 製造業
    • 政府/公共部門
    • 醫療保健和生命科學
    • 零售和消費品
    • 通訊與媒體
    • 物流/運輸
    • 能源與公共產業
    • 其他終端用戶產業
  • 按國家/地區
    • 英國
    • 德國
    • 法國
    • 義大利
    • 西班牙
    • 荷蘭
    • 北歐國家（瑞典、丹麥、芬蘭、挪威）
    • 其他歐洲地區

第6章 競爭情勢

  • 市場集中度
  • 策略趨勢
  • 市佔率分析
  • 公司簡介
    • Accenture plc
    • Capgemini SE
    • IBM Consulting
    • Atos SE
    • Tata Consultancy Services Limited
    • Cognizant Technology Solutions Corporation
    • Infosys Limited
    • Wipro Limited
    • CGI Inc.
    • Sopra Steria Group SA
    • DXC Technology Company
    • NTT DATA Europe and LATAM
    • Tietoevry Oyj
    • EVRYTHNG Group AB
    • Fujitsu Services Ltd
    • Orange Business Services
    • Swisscom Ltd（Enterprise Services）
    • Telefonica Tech
    • GFT Technologies SE
    • Reply SpA
    • Endava plc
    • Luxoft（DXC Technology）
    • Kyndryl Holdings, Inc.
    • HCLTech Ltd
    • NCC Group plc

第7章 市場機會與未來展望

簡介目錄
Product Code: 93631

The European IT services market was valued at USD 461.80 billion in 2025 and estimated to grow from USD 492.31 billion in 2026 to reach USD 678.03 billion by 2031, at a CAGR of 6.61% during the forecast period (2026-2031).

Europe IT Services - Market - IMG1

Rapid SAP and legacy ERP modernization ahead of the 2027 support sunset is accelerating large-scale transformation programs, especially in Germany, the Netherlands, and France. The EU Corporate Sustainability Reporting Directive is expanding demand for ESG-linked consulting and data services across more than 51,000 companies. Parallel enforcement of the AI Act is redirecting budgets toward managed security and AI-driven vendor-selection frameworks that integrate transparency and data-sovereignty controls. Private-equity-backed consolidation, with disclosed deals exceeding USD 10 million each quarter, is reshaping competitive dynamics and stimulating cross-border M&A that deepens service portfolios.

Europe IT Services Market Trends and Insights

Surging Enterprise-Wide Cloud Migration

More than 99% of European enterprises prioritize cloud investment, signaling that cloud adoption has moved from cost efficiency to strategic necessity. AI readiness is the leading motivator, cited by 78% of organizations planning cloud spend that aligns with future machine-learning workloads. Despite this urgency, European firms have achieved only 32% of their stated cloud-transformation goals, leaving a sizable execution gap for providers in the European IT services market. GDPR and AI Act compliance require modern data-governance frameworks, pushing clients toward cloud-native architectures with sovereign-cloud options such as GAIA-X. As a result, hyperscaler partnerships now emphasize regional availability zones and joint compliance blueprints that accelerate migration while satisfying sovereignty rules.

Demand for Cost-Optimized ITO and BPO Contracts

Macroeconomic pressure has shifted boardroom priorities from innovation to measurable savings, driving a wave of renegotiated outsourcing deals that aim for payback within 18 months. Salary inflation reached 12% in Sweden and double-digit levels elsewhere, encouraging enterprises to rebalance delivery footprints toward lower-cost nearshore hubs in Central and Eastern Europe. Build-Operate-Transfer models are gaining favor because they combine immediate savings with eventual captive ownership, a hybrid that resonates with risk-averse European finance chiefs. Private-equity funds have noticed this pattern and now account for 60% of managed-services acquisitions, adding scale to the European IT services market while guaranteeing disciplined cost structures. Providers that demonstrate contractual flexibility-shorter tenures, outcome-based pricing, and joint governance-win a disproportionate share of new logos.

Talent Scarcity and Wage Inflation in Key Delivery Hubs

Nearly 58% of EU businesses report difficulty hiring ICT specialists, and shortages have risen 20% in the past decade. Germany alone needs 310,000 additional STEM professionals, while Sweden's entry-level software salaries touched EUR 4,000 (USD 4,520) per month after a 12% rise since 2022. Tight labor markets inflate delivery costs, squeezing margins for providers heavily weighted toward onshore capacity in the European IT services market. Vendors respond by investing in large-scale upskilling programs-Infosys, for example, has trained 275,000 employees in AI-but reskilling cycles lag client demand by several quarters. Persistent wage pressure could offset as much as 1.4 percentage points from forecast CAGR unless nearshore and offshore talent pools expand.

Other drivers and restraints analyzed in the detailed report include:

  1. Shift to Managed Security Amid EU-Wide Cyber-Threat Directives
  2. AI-Driven Vendor-Selection Platforms Accelerating Outsourcing
  3. Geopolitical Data-Sovereignty Barriers (Schrems II, AI Act)

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

IT Consulting and Implementation opened 2025 with a 27.32% share of the European IT services market, underscoring its role in navigating SAP S/4HANA migrations and regulatory mandates. The advisory portfolio remains sticky because clients depend on consultants for target-operating-model design, vendor-selection criteria, and change-management roadmaps. Managed Security Services, however, records the fastest 8.27% CAGR, propelled by NIS2 and sector-specific directives that push continuous compliance monitoring. Over the forecast horizon, cloud-platform services amplify demand for multi-disciplinary skills, enabling providers to bundle migration, modernization, and security under one contract. This convergence reinforces wallet share for incumbents but also invites specialized boutique entrants that target high-growth niches such as AI-ethics audits.

IT outsourcing retains value when coupled with automation commitments that improve cost-to-serve ratios by double digits. The European IT services market size attached to business-process outsourcing is now influenced by AI-assisted document processing, which reduces error rates below 1% and elevates demand for process-re-engineering experts. Strategic acquisitions-Capgemini buying WNS for USD 3.3 billion, CGI absorbing Apside-signal intent to deepen vertical specialization and secure defensive moats against price-led challengers.

Large Enterprises controlled 64.23 of % European IT services market share in 2025, a dominance rooted in multi-year modernization roadmaps and exhaustive compliance obligations that necessitate tier-one partners. These clients continue to ink mega-deals-Wipro's USD 650 million Phoenix Group contract exemplifies scale and buying power. Yet the Small and Medium Enterprise segment is growing 8.74% annually, closing capability gaps through cloud-first subscriptions that compress time-to-value.

Government subsidies, such as Digital Europe Programme vouchers, subsidize up to 50% of qualified SME transformation costs, further accelerating adoption. Nordic programs extend tax credits for cybersecurity audits, funneling incremental spend toward managed services. Providers tailor modular offerings-bundled SaaS, pay-as-you-grow infrastructure, and fractional CISO services-to suit constrained budgets. As this cohort matures, SME penetration of the European IT services market is expected to add 3.95 percentage points to the aggregate revenue mix by 2031.

The Europe IT Services Report is Segmented by Service Type (IT Consulting and Implementation, and More), End-User Enterprise Size (Small and Medium Enterprises, and Large Enterprises), Deployment Model (Onshore, Nearshore, and More), End-User Vertical (BFSI, Manufacturing, Government and Public Sector, and More), and Country (United Kingdom, Germany, France, and More). The Market Forecasts are Provided in Terms of Value (USD).

List of Companies Covered in this Report:

  1. Accenture plc
  2. Capgemini SE
  3. IBM Consulting
  4. Atos SE
  5. Tata Consultancy Services Limited
  6. Cognizant Technology Solutions Corporation
  7. Infosys Limited
  8. Wipro Limited
  9. CGI Inc.
  10. Sopra Steria Group SA
  11. DXC Technology Company
  12. NTT DATA Europe and LATAM
  13. Tietoevry Oyj
  14. EVRYTHNG Group AB
  15. Fujitsu Services Ltd
  16. Orange Business Services
  17. Swisscom Ltd (Enterprise Services)
  18. Telefonica Tech
  19. GFT Technologies SE
  20. Reply SpA
  21. Endava plc
  22. Luxoft (DXC Technology)
  23. Kyndryl Holdings, Inc.
  24. HCLTech Ltd
  25. NCC Group plc

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Surging enterprise-wide cloud migration
    • 4.2.2 Demand for cost-optimized ITO and BPO contracts
    • 4.2.3 Shift to managed security amid EU-wide cyber-threat directives
    • 4.2.4 AI-driven vendor selection platforms accelerating outsourcing
    • 4.2.5 Corporate urgency to modernise SAP and legacy ERP before 2027 support sunset
    • 4.2.6 EU CSRD-linked ESG reporting services boosting consulting demand
  • 4.3 Market Restraints
    • 4.3.1 Talent scarcity and wage inflation in key delivery hubs
    • 4.3.2 Geopolitical data-sovereignty barriers (Schrems II, AI Act)
    • 4.3.3 Prolonged client decision cycles due to macro-uncertainty
    • 4.3.4 Rising carbon-footprint penalties on energy-intensive data centres
  • 4.4 Industry Value Chain Analysis
  • 4.5 Impact of Macroeconomic Factors
  • 4.6 Evaluation of Critical Regulatory Framework
  • 4.7 Technological Outlook
  • 4.8 Porter's Five Forces Analysis
    • 4.8.1 Threat of New Entrants
    • 4.8.2 Bargaining Power of Suppliers
    • 4.8.3 Bargaining Power of Buyers
    • 4.8.4 Threat of Substitutes
    • 4.8.5 Industry Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

  • 5.1 By Service Type
    • 5.1.1 IT Consulting and Implementation
    • 5.1.2 IT Outsourcing (ITO)
    • 5.1.3 Business Process Outsourcing (BPO)
    • 5.1.4 Managed Security Services
    • 5.1.5 Cloud and Platform Services
  • 5.2 By End-User Enterprise Size
    • 5.2.1 Small and Medium Enterprises (SMEs)
    • 5.2.2 Large Enterprises
  • 5.3 By Deployment Model
    • 5.3.1 Onshore Delivery
    • 5.3.2 Nearshore Delivery
    • 5.3.3 Offshore Delivery
  • 5.4 By End-User Vertical
    • 5.4.1 BFSI
    • 5.4.2 Manufacturing
    • 5.4.3 Government and Public Sector
    • 5.4.4 Healthcare and Life-Sciences
    • 5.4.5 Retail and Consumer Goods
    • 5.4.6 Telecom and Media
    • 5.4.7 Logistics and Transport
    • 5.4.8 Energy and Utilities
    • 5.4.9 Other End-User Verticals
  • 5.5 By Country
    • 5.5.1 United Kingdom
    • 5.5.2 Germany
    • 5.5.3 France
    • 5.5.4 Italy
    • 5.5.5 Spain
    • 5.5.6 Netherlands
    • 5.5.7 Nordics (Sweden, Denmark, Finland, Norway)
    • 5.5.8 Rest of Europe

6 COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
    • 6.4.1 Accenture plc
    • 6.4.2 Capgemini SE
    • 6.4.3 IBM Consulting
    • 6.4.4 Atos SE
    • 6.4.5 Tata Consultancy Services Limited
    • 6.4.6 Cognizant Technology Solutions Corporation
    • 6.4.7 Infosys Limited
    • 6.4.8 Wipro Limited
    • 6.4.9 CGI Inc.
    • 6.4.10 Sopra Steria Group SA
    • 6.4.11 DXC Technology Company
    • 6.4.12 NTT DATA Europe and LATAM
    • 6.4.13 Tietoevry Oyj
    • 6.4.14 EVRYTHNG Group AB
    • 6.4.15 Fujitsu Services Ltd
    • 6.4.16 Orange Business Services
    • 6.4.17 Swisscom Ltd (Enterprise Services)
    • 6.4.18 Telefonica Tech
    • 6.4.19 GFT Technologies SE
    • 6.4.20 Reply SpA
    • 6.4.21 Endava plc
    • 6.4.22 Luxoft (DXC Technology)
    • 6.4.23 Kyndryl Holdings, Inc.
    • 6.4.24 HCLTech Ltd
    • 6.4.25 NCC Group plc

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-need Assessment