中東和非洲的設施管理：市場佔有率分析、行業趨勢和統計數據、成長預測（2025-2030 年）

中東和非洲設施管理市場規模預計在 2025 年為 573.7 億美元，預計到 2030 年將達到 796.4 億美元，預測期內（2025-2030 年）的複合年成長率為 6.78%。

在中東，建築、基礎設施和能源領域的私人和公共計劃對設施管理服務的需求龐大。此區域市場的特點是電腦輔助設施管理 (CAFM) 和建築管理系統 (BMS) 等技術的整合。這些技術以及遠端監控、物聯網、行動解決方案、機器人、人工智慧等預計將在確保外包 FM 合約（尤其是設施管理服務）的可行性方面發揮核心作用。

主要亮點

• 預計在預測期內，對清潔、消毒和空間管理實踐的重視程度不斷提高，以及正在進行的幾個基礎設施計劃將推動設施管理市場穩步成長。該地區極端的氣候條件使得對硬體和軟體設施管理服務的需求增加。
• 由於商業房地產需求不斷成長，沙烏地阿拉伯、阿拉伯聯合大公國和卡達可被視為該地區設施管理市場的關鍵成長地區。杜拜和沙烏地阿拉伯正在提供寬鬆的稅收制度並發展商業生態系統，以加強吸引全球公司的競爭力。隨著企業的湧入，該地區對設施管理服務的需求預計將上升。
• 此外，該地區各國的經濟發展對所研究的市場產生了正面影響。目前的市場動態正在推動對外包設施管理服務的需求不斷成長，而不再依賴內部服務。此外，政府的優惠支持透過資金援助和政策刺激了對設施管理服務的需求，從而促進了大規模基礎設施建設。
• 隨著地方監管機構概述業主和開發人員應如何最佳化其資產，對 FM 服務的需求正在成長。然而，不斷上升的就業成本和技術純熟勞工的短缺，導致當地市場公司轉向合作和收購，以匯集人才並履行長期合約義務。

中東和非洲設施管理市場的趨勢

設施管理外包領域推動市場成長

• 與更成熟的市場相比，中東和非洲的外包設施管理產業仍處於成長階段。零售和房地產等行業越來越重視採用綠色建築，預計將刺激該地區設施管理外包的成長。例如，EchoStone 宣布計劃在 2023 年之前在奈及利亞拉各斯建造 182,000 座經濟實惠且經過認證的綠色建築。
• 設施管理在商業建築和工業計劃中的應用日益廣泛，推動了設施管理外包（包括軟服務）的成長。推動中東設施管理市場發展的主要因素之一是建設活動的增加。例如，沙烏地阿拉伯正在大力投資建造鐵路、公路、港口和機場。因此，設施管理服務外包可望為大型計劃市場帶來新的機會。
• 隨著該地區目前正在進行多個大型計劃，設施管理外包服務持續成長。新興國家承擔了國內商業領域的大部分發展計劃。隨著持續的投資和技術的提升，沙烏地阿拉伯正在投資各種各樣的計劃。沙烏地阿拉伯計畫在2035年向非碳氫化合物產業投資約1兆美元。重點計劃包括奇迪亞娛樂城、阿卜杜拉國王金融區、Neom、紅海計劃和Amaala。
• 卡達國家願景（QNV）2030是一項長期經濟發展計畫。卡達正在大力投資除石油和天然氣之外的基礎設施項目。交通通訊部（MoTC）是交通運輸業的主要監管機構，負責監督各個交通運輸業者和計劃所有者的業務，為供應商委託設施管理服務創造機會。
• 此外，卡達正透過政府和私營部門合作進行中央鐵路和公路計劃，最近開放了一個新的商業港口並對哈馬德國際機場（HIA）進行了大規模容量升級，物流流和多式聯運網路的發展正在以驚人的速度進展。為了支持這些建設計劃，設施管理服務外包有望成為現實。預計這將推動設施管理市場的新成長機會。

預計商業領域將主導市場

• 隨著當地企業從疫情中復甦並引導員工返回辦公室，商業空間的空置率將會下降。該地區對軟設施管理服務的需求大幅增加，特別是清潔辦公空間和維護衛生通訊協定的清潔服務。
• 外國公司對各領域的投資流入有利於滿足日益成長的辦公室需求，從而推動商業房地產行業的發展。此外，該地區商業房地產領域的需求將轉化為對設施管理服務（尤其是維護和清潔）的需求增加。
• 此外，辦公大樓的增加也需要設施管理。例如，阿布達比的 Reem Mall 就是這樣一個大型計劃，它將透過支持擁有 450 多家商店、大賣場、電影院和兩個美食廣場的商業食品店來促進商業零售業的發展。海灣合作理事會和北非國家正在建造多個此類計劃。
• 科威特是中東和非洲發展最快的 IT 中心。科威特憑藉著2035願景，預計將成為該地區的金融和商業中心。科威特IT中心的快速發展直接影響了該國對設施管理服務的需求。
• 開羅仍然是埃及商業房地產行業發展的主要活動中心。取消門對門限制導致人員和組織流動增加，使他們能夠恢復辦公室工作。此外，大開羅地區的一些外國組織也增加了對辦公空間的需求。設施管理服務預計也會產生強烈的正面影響。
• 海灣合作理事會零售業近期面臨前所未有的需求，開發商和零售商受益於強勁的經濟成長和激增的客流量。預計未來阿布達比和杜拜的需求仍將保持強勁。預計阿布達比和杜拜的租金都將緩慢成長。

中東和非洲設施管理產業概況

中東和非洲設施管理市場分散，由許多擁有數十年行業經驗的公司組成。這些 FM 供應商採取了利用其專業知識並大力投資廣告的競爭策略。市場主要由區域性公司主導，例如：EFS Facilities Services Group、Emrill Services LLC、Farnek Services LLC 和 Sodexo, Inc. 本地企業提供具有競爭力的價格，降低了供應商的議價能力，並為買家提供了以最小的轉換成本轉換設施管理供應商的選擇。

• 2023 年 9 月 CFAO 集團是一家活躍於非洲交通、基礎設施、醫療保健、消費和能源領域的公司，透過實施可負擔和永續作為其「與非洲攜手，服務非洲」使命的一部分，已成為非洲基礎設施領域的重要合作夥伴。目標是透過專注於該地區的永續基礎設施、可再生能源和設施管理解決方案，進一步為解決這些挑戰做出貢獻。
• 2024 年 5 月清潔服務供應商 Crystal Facilities Management 推出了創新解決方案，以在沙烏地阿拉伯推廣全面的設施管理服務和諮詢。該公司在沙烏地阿拉伯利雅德提供商業清潔、承包商清潔、辦公室清潔、保全、害蟲防治、廢棄物管理和清潔服務，以幫助其客戶實現目標。該公司宣布將利用其行業經驗，透過設施管理服務的諮詢、設計和交付，提供高品質的 IFM 解決方案，推動積極的變革。

其他福利

• Excel 格式的市場預測 (ME) 表
• 3個月的分析師支持

目錄

第1章 引言

• 研究假設和市場定義
• 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

• 市場概覽
• 產業吸引力－波特五力分析
  • 供應商的議價能力
  • 買家的議價能力
  • 新進入者的威脅
  • 替代品的威脅
  • 競爭對手之間的競爭強度

第5章市場動態

• 市場促進因素
  • 預計正在籌備的大型計劃將推動建築業的發展，並推動對設施管理和服務的需求
  • 對軟設施管理服務的需求不斷增加
• 市場限制
  • 區域市場分散

第6章市場區隔

• 按類型
  • 內部設施管理
  • 外包設施管理
    • 單調頻
    • 捆綁調頻
    • 整合調頻
• 按最終用戶
  • 商業設施
  • 設施
  • 公共/基礎設施
  • 產業
  • 衛生保健
  • 其他最終用戶
• 按國家
  • 沙烏地阿拉伯
  • 阿拉伯聯合大公國
  • 卡達
  • 科威特
  • 南非
  • 埃及
  • 奈及利亞

第7章競爭格局

• 公司簡介
  • Engie Cofely Energy Services LLC（Engie SA）
  • EFS Facilities Services Group
  • Ejadah Asset Management Group
  • Emrill Services LLC
  • Farnek Services LLC
  • Initial Saudi Arabia Company Limited
  • Kharafi National for Infrastructure Projects Developments Construction and Services SAE
  • Mace Group Limited
  • Serco Group PLC
  • Sodexo Inc.
  • Ecolab Inc.

第8章投資分析

第9章：未來趨勢

The MEA Facility Management Market size is estimated at USD 57.37 billion in 2025, and is expected to reach USD 79.64 billion by 2030, at a CAGR of 6.78% during the forecast period (2025-2030).

Private and public projects, including construction, infrastructural, and energy projects, are creating a massive demand for facility management services in the Middle East. The regional market is characterized by the integration of technologies, such as computer-aided facility management (CAFM) and building management systems (BMS), which are anticipated to take center stage along with remote monitoring, internet of things, mobile solutions, robotics, and AI to ensure the viability of FM contracts, particularly outsourced facility management services.

Key Highlights

• Driven by the growing emphasis on cleaning, disinfection, space management practices, and several ongoing infrastructural projects, the facility management market is anticipated to grow steadily during the forecast period. The region's extreme climatic conditions have further necessitated the use of hard and soft facility management services.
• Saudi Arabia, the United Arab Emirates, and Qatar can be identified as critical growth areas for the facility management market in the region, owing to their increasing demand for commercial real estate. The intensifying competition between Dubai and Saudi Arabia to host global companies has resulted in relaxing taxation and ensuring the provision of a supportive business ecosystem in the region. With the influx of businesses, the area is expected to see a boost in demand for facility management services.
• Furthermore, the economic development of various countries in the region has positively influenced the studied market. Current market dynamics highlight the increasing demand for outsourcing facility management services, moving away from in-house services. In addition to this, favorable government support is helping to induce large-scale infrastructural development through monetary aid and policies designed to steer the demand for facility management services.
• With regional regulatory bodies outlining how real estate owners and developers should optimize their assets, the demand for FM services is rising. However, with the increased cost of hiring and the lack of a skilled workforce, the regional market players are engaging in partnerships and acquisitions to pool talent and deliver long-term contractual obligations.

MEA Facility Management Market Trends

The Outsourced Facility Management Segment is Driving the Market's Growth

• The Middle East and Africa outsourced facility management segment is still in the growth stage compared to more established and mature markets. The increasing emphasis on adopting green buildings across sectors, such as retail and real estate, is expected to stimulate the growth of outsourced facility management in the region. For instance, EchoStone announced plans to build 182,000 affordable, certified green buildings in Lagos, Nigeria, by 2023.
• The growing use of facility management in commercial buildings and industrial projects is driving the growth of outsourced facility management, including soft services. One of the major factors driving the facility management market in the Middle East is growing construction activity. For instance, Saudi Arabia has invested heavily in constructing railways, roads, ports, and airports. Thus, outsourced facility management services are anticipated to bring new opportunities to the market for large-scale projects.
• Outsourced Facility management services across the region are growing owing to several megaprojects currently being undertaken. KSA is working on most development projects in the country's commercial sector. With continuing investment and technological enhancements, Saudi Arabia invests in diverse projects. Saudi plans to invest approximately USD 1 trillion in its non-hydrocarbon industry by 2035. Some key projects include Qiddiya Entertainment City, King Abdullah Financial District, Neom, the Red Sea Project, and Amaala.
• Qatar National Vision (QNV) 2030 is a long-term economic development plan. Qatar invests heavily in infrastructure programs focused on its non-oil and gas sectors. The Ministry of Transport and Communications (MoTC) functions as the primary regulator of the transportation sector, overseeing the work of individual transport operators and project owners, and creates an opportunity for the vendors' outsourced facility management services.
• Additionally, in collaboration with its government and private sector, Qatar is working on central rail and expressway projects, the recent opening of the new commercial seaport and significant capacity upgrades at Hamad International Airport (HIA), logistics flows, and multimodal transportation networks are being developed at a remarkable pace. To support these construction projects, facility management services are expected to be outsourced. This will drive new growth opportunities in the facility management market.

The Commercial Segment is Expected to Dominate the Market

• As regional companies recover from the pandemic and instruct employees to return to the office, the vacancy rate will decline in commercial spaces. The demand for soft facility management services in the region has witnessed a significant spike, focusing on cleaning services to disinfect office spaces and maintain hygiene protocols.
• The inflow of investments from foreign companies in different sectors has positively attributed to the growing need for offices boosting the commercial real estate sector. Furthermore, the demand for the commercial real estate sector in the region translates to a higher requirement for facility management services for maintenance and cleaning, among others.
• Moreover, the increase in office buildings also demands facilities management. For instance, Reem Mall in Abu Dhabi marks one of the megaprojects to boost the commercial retail sector by facilitating more than 450 stores for retail, a hypermarket, a multiplex cinema, and two food courts, supporting commercial food outlets. Several such projects are under construction in the GCC and Northern African countries.
• Kuwait is a fast-emerging IT hub in Middle East and Africa. With its 2035 Vision, Kuwait is poised to become the area's financial and commercial center. The rapid development of IT hubs in Kuwait directly influences the country's demand for facility management services.
• Cairo remains the primary activity center in developing Egypt's commercial real estate sector. The lifting of lockdown restrictions has increased the mobility of people and organizations, allowing them to re-convene work from the office, which is also set to increase the occupancy rate in the country. Furthermore, the entry of several foreign organizations into the Greater Cairo region has boosted the demand for office space. It is expected to have a strong positive impact on facility management services.
• The retail sector in the GCC has faced unprecedented levels of demand in the recent past, where developers and retailers have benefited from strong economic growth and surging footfall numbers. The demand in both Abu Dhabi and Dubai is likely to remain strong. Rental rates are anticipated to increase, with a moderate rate of rental growth in both Abu Dhabi and Dubai.

MEA Facility Management Industry Overview

The Middle East and Africa facility management market is fragmented, with many players having decades of industry experience. These FM vendors are incorporating competitive strategies by leveraging their expertise and are significantly investing in advertising. The market is dominated by regional players such as EFS Facilities Services Group, Emrill Services LLC, Farnek Services LLC, and Sodexo, Inc. Local players are offering competitive pricing, reducing the suppliers' bargaining power and giving buyers an option to switch their facility management vendors with minimal switching costs.

• September 2023: The CFAO Group, a player in the fields of mobility, infrastructure, healthcare, consumer, and energy in Africa, became a key partner in Africa's infrastructure sector by implementing affordable and sustainable development as part of its With Africa For Africa mission. The aim is to contribute more to addressing the challenges by focusing on sustainable infrastructure, renewable energy, and facility management solutions in the region.
• May 2024: Crystal Facilities Management, which delivers cleaning services, introduced innovative solutions to help drive integrated facilities management services and consultancy to the KSA. The company offers commercial cleaning, contractor cleaning, office cleaning, security, pest control, waste management, and janitorial services in Riyadh, Saudi Arabia, helping clients achieve their objectives. The company announced that it is leveraging its industry experience to deliver high-quality IFM solutions that will drive positive change through consultation, design, and delivery of facility management services.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

• 4.1 Market Overview
• 4.2 Industry Attractiveness - Porter's Five Forces Analysis
  • 4.2.1 Bargaining Power of Suppliers
  • 4.2.2 Bargaining Power of Buyers
  • 4.2.3 Threat of New Entrants
  • 4.2.4 Threat of Substitute Products
  • 4.2.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Megaprojects in the Pipeline is Expected to Boost the Construction Sector Driving the Need for Facility Management Services
  • 5.1.2 Increasing Demand for Soft Facility Management Services
• 5.2 Market Restraints
  • 5.2.1 Fragmented Nature of the Market in the Region

6 MARKET SEGMENTATION

• 6.1 By Type
  • 6.1.1 Inhouse Facility Management
  • 6.1.2 Outsourced Facility Management
    • 6.1.2.1 Single FM
    • 6.1.2.2 Bundled FM
    • 6.1.2.3 Integrated FM
• 6.2 By End User
  • 6.2.1 Commercial
  • 6.2.2 Institutional
  • 6.2.3 Public/Infrastructure
  • 6.2.4 Industrial
  • 6.2.5 Healthcare
  • 6.2.6 Other End Users
• 6.3 By Country
  • 6.3.1 Saudi Arabia
  • 6.3.2 United Arab Emirates
  • 6.3.3 Qatar
  • 6.3.4 Kuwait
  • 6.3.5 South Africa
  • 6.3.6 Egypt
  • 6.3.7 Nigeria

7 COMPETITIVE LANDSCAPE

• 7.1 Company Profiles
  • 7.1.1 Engie Cofely Energy Services LLC (Engie SA)
  • 7.1.2 EFS Facilities Services Group
  • 7.1.3 Ejadah Asset Management Group
  • 7.1.4 Emrill Services LLC
  • 7.1.5 Farnek Services LLC
  • 7.1.6 Initial Saudi Arabia Company Limited
  • 7.1.7 Kharafi National for Infrastructure Projects Developments Construction and Services SAE
  • 7.1.8 Mace Group Limited
  • 7.1.9 Serco Group PLC
  • 7.1.10 Sodexo Inc.
  • 7.1.11 Ecolab Inc.

8 INVESTMENT ANALYSIS

9 FUTURE TRENDS