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市場調查報告書
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1641978

AaaS（自動化即服務）-市場佔有率分析、行業趨勢和統計、成長預測（2025-2030 年）

Automation-as-a-Service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

自動化即服務 (AaaS) 市場規模預計在 2025 年達到 107.2 億美元，預計到 2030 年將達到 364.7 億美元，預測期內（2025-2030 年）的複合年成長率為 27.75%。 。

自動化即服務市場-IMG1

推動受訪市場成長的關鍵因素是所有最終用戶群體對自動化的接受度不斷提高、雲端運算的採用不斷增加以及物聯網設備的數量不斷增加。預計未來幾年對醫療保健服務的需求將會增加。隨著大多數國家的醫療保健基礎設施不斷發展以管理大量患者資料，包括入院和患者病史在內的許多業務都需要自動化。

關鍵亮點

  • 人工智慧 (AI)、機器學習、雲端運算和物聯網 (IoT) 等新技術在企業中的快速發展和廣泛採用推動了自動化即服務 (AaaS) 的興起。根據摩根士丹利預測，到2050年AI業務收入預計將達到1兆美元，將對AaaS市場產生直接影響。隨著企業尋求能夠加快價值實現時間的部署選項，雲端基礎的解決方案的採用預計將快速成長。數位化勞動力的崛起推動著企業投資私有雲端雲和公共雲端，以實現勞動密集且難以自動化的流程的自動化。
  • 業務流程自動化專注於實現常規 IT 程序和業務服務的自動化，以提高生產力、降低成本並確保營運順利進行。跨組織普遍使用 BPA 是由多種因素驅動的，包括準備將基礎設施遷移到雲端、增強業務永續營運連續性和加強企業流程。例如，歐洲大型保險公司 Generali 從業務轉向自動化流程，節省了時間和成本。可重複的程序可節省高達 90% 的成本，並將完成艱鉅業務所需的時間縮短 50%。
  • 隨著企業尋求能夠更快看到效益的部署選項，雲端解決方案的採用可能很快就會大幅成長。私人公司在投資雲端運算，因為隨著他們擴大數位化勞動力隊伍以實現業務自動化，他們需要靈活的部署和授權選項。因此，大多數市場參與企業主要關注基於雲端基礎的解決方案。 Amperity 是一家成立於 2022 年的新公司，提供企業資料平台，將細分的消費者資料轉化為革命性的雲端體驗。
  • 由於資料遺失的可能性，資料安全和隱私是企業應該關注的關鍵因素。如果不支付贖金來獲得解密密鑰以恢復資料，資料遺失就會成為 AlienBot、Wannacry、Cryptojackling、Fireball、Zeus 等新案例的威脅。這些威脅包括垃圾郵件、可移動磁碟機、潛在有害軟體、可疑網站等。一種名為 Clop 的新惡意軟體已經阻止了 600 多個 Windows 進程。因此，許多組織現在將安全措施納入其規劃中，以節省成本、保護資料並降低攻擊風險。
  • 全球對自動化的需求因新冠疫情而加速並重申。我們看到各行業的雲端原生機器人、智慧資料擷取和流程發現機器人的數量增加。人們迫切希望自動化能夠簡化操作並降低成本，自動化軟體供應商報告的高利用率證明了這一點，利用率從 60% 上升到了 95%。

AaaS（自動化即服務）市場的趨勢

BFSI 預計將佔很大佔有率

虛擬助理和機器人在 BFSI 等客戶服務行業中的應用日益廣泛，進一步推動了研究市場的成長。銀行業競爭非常激烈，因為該行業中有很多參與企業。由於激烈的競爭，企業正在尋求實施具有成本效益的解決方案來獲得優勢。

流程透明度、客戶服務改善、入職期間流程最佳化、資料、成功遵守各執法機構法規的能力以及整個銀行和金融業的資料驅動性質都在推動機器人自動化的採用。的因素：

由於業務流程應用程式中自動化採用率高，BFSI 是研究市場的主要採用者和投資者之一。自動櫃員機櫃檯、鈔票存款和自動提款機是該領域自動化解決方案的一些早期應用。為了未來的成功，BFSI 的 RPA 數位自動化浪潮需要進行規範。

2022 年 7 月，加拿大領先的自動化服務供應商Tangentia 將協助企業在銀行和金融業利用 RPA 和 AI。 TiA Core AI 採用機器學習、自然語言處理、電腦視覺、深度學習和 RPA 等創新技術建構。 TiA Core AI 正在為任務挖掘工具市場領導者 Soroco 提供客戶資料協助服務。該組織選擇 TiA Core AI 作為其資料庫安裝，因為它認知到創新和自動化對於滿足其 BFSI 客戶的高服務需求的重要性。

2022 年 7 月，印度領先的私人保險公司之一 Bajaj Allianz General Insurance Company 宣布將使用 Amazon Textract，這是一項機器學習 (ML) 服務，可自動從掃描的文件中提取文字、手寫內容和資料。我們用它來自動化我們的保險流程。這將使 Bajaj Allianz 能夠縮短交貨時間並提高客戶滿意度。

預計北美將佔很大佔有率

北美是所研究市場中最大的貢獻者和投資者之一，這得益於主要 IT 公司和大多數頂級供應商都位於美國。此外，中國對本土新興企業的股權投資正在激增，為該行業帶來了創新。例如，美國鋼鐵公司和卡內基鑄造廠正在加速和擴大由先進機器人技術和人工智慧(AI) 驅動的工業自動化，涉及先進製造、工業機器人、整合系統、自主移動、語音分析等領域。投資和合作夥伴關係，

在安裝方面，美國目前在自動化即服務 (AaaS) 業務中佔據主導地位，推動了該領域的需求。全球人工智慧技術支出的大部分被美國獨自吸收。美國是世界上網際網路普及率最高的國家之一，約有 85% 的公民可以上網，這有助於該國自動化即服務 (AaaS) 的擴張。

此外，美國擁有緊密整合的基於物聯網的設備，每秒鐘都會產生大量數位資料。埃森哲、IBM、微軟等大型IT和雲端基礎公司也集中在美國各地。該行業也受到多個金融技術領域日益成長的自動化需求的嚴重影響。

除了製造業等核心產業外，其他領域的自動化程度提高也進一步擴大了該地區的研究市場。 2022 年 6 月，賽普拉斯宣布推出一體化測試自動化平台，將自動化測試整合並轉換為持續測試。 Celtra 行銷創意自動化 (CA) 是一款創意自動化解決方案，適用於希望簡化整個創意工作流程中的創新流程和協作的企業。據該公司稱，Spotify 和阿迪達斯已經採用了創意自動化來解決擴展和創建內容的各種挑戰。

AaaS（自動化即服務）產業概覽

自動化即服務 (AaaS) 市場比較分散。許多國際市場參與企業，例如 IBM，正擴大採用收購策略來擴大市場佔有率和產品創新。為了增強產品功能並向客戶提供最新技術，UiPath 和 Pegasystems Inc. 正在逐步實施合作和夥伴關係策略。產品創新是市場供應商之間的關鍵差異之一。

2022 年 8 月，總部位於倫敦的用於非結構化文件和通訊的自然語言處理 (NLP)新興企業公司 Re:infer 被 UiPath 收購。 UiPath 的軟體機器人將能夠理解電子郵件、線上聊天和語音會話的上下文和含義，從而透過自動化和人工智慧實現更好的客戶支援互動。

2022 年 2 月，Healthnet Global 推出了 AutoMaid，這是一套智慧病房自動化系統，其中包括具有非接觸式感測器的雲端基礎的病患監測工具、通訊艙和人工智慧分流系統。這些功能可以即時捕捉身體生命徵象，為先前手動監測的患者提供全天候監測。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

  • 市場概況
  • 產業價值鏈分析
  • 產業吸引力-波特五力分析
    • 供應商的議價能力
    • 消費者議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手之間的競爭強度
  • COVID-19 工業影響評估

第5章 市場動態

  • 市場促進因素
    • 業務流程自動化的需求不斷增加
    • 雲端服務的採用率不斷提高
  • 市場限制
    • 資料安全和隱私問題

第6章 市場細分

  • 依實施類型
    • 本地
    • 雲
  • 按部門
    • 資訊科技
    • 金融
    • 人力資源
    • 銷售與行銷
    • 手術
  • 按公司規模
    • 大型企業
    • 中小企業
  • 按行業
    • BFSI
    • 通訊和 IT
    • 零售和消費品
    • 醫學生命科學
    • 製造業
    • 其他
  • 地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第7章 競爭格局

  • 公司簡介
    • Automation Anywhere, Inc.
    • Blue Prism Group PLC
    • IBM Corporation
    • Microsoft Corporation
    • Uipath Inc.
    • HCL Technologies Limited
    • Hewlett Packard Enterprise
    • Kofax Inc.
    • Nice Ltd.
    • Pegasystems Inc.

第8章投資分析

第9章：市場的未來

簡介目錄
Product Code: 64259

The Automation-as-a-Service Market size is estimated at USD 10.72 billion in 2025, and is expected to reach USD 36.47 billion by 2030, at a CAGR of 27.75% during the forecast period (2025-2030).

Automation-as-a-Service - Market - IMG1

Some key reasons propelling the growth of the studied market are the increasing acceptance of automation across all end-user sectors, expanding the reach of cloud computing, and rising IoT device numbers. The need for healthcare services is anticipated to increase in the upcoming years. Many operations, including admissions and patient histories, need to be automated as most countries' healthcare infrastructure develops to manage massive amounts of patient data.

Key Highlights

  • The rapid development of new technologies like artificial intelligence (AI), machine learning, cloud computing, and the Internet of Things (IoT), as well as their widespread use by businesses, have contributed to the significant expansion of automation as a service (AaaS). According to Morgan Stanley, the estimated USD 1 trillion in sales for the AI business by 2050 will directly impact the AaaS market. The adoption of cloud-based solutions will rapidly grow as firms look for deployment options that hasten value realization. Due to the growth of their digital workforces, businesses invest in private or public clouds to automate labor-intensive, challenging-to-automate processes.
  • Business process automation focuses on automating routine IT procedures and business services to increase productivity, cut expenses, and maintain smooth operations. The general use of BPA throughout organizations results from several factors, including businesses preparing to move their infrastructure to the cloud, bolstering business continuity, and enhancing corporate processes. For instance, Generali, a significant insurance provider in Europe, went from manual to automated business operations, saving time and money. Through repeatable procedures, this led to savings of up to 90% and a 50% decrease in the time required to underwrite challenging tasks.
  • Adopting cloud solutions will expand significantly shortly as companies demand deployment options that enable them to gain benefits more quickly. Companies invest in a private or public cloud because they require flexible deployment and licensing choices as they increase their digital workforces to automate tasks. Consequently, the majority of market players focus primarily on cloud-based solutions. Amperity, a brand-new company founded in 2022, offers an enterprise data platform to transform fragmented consumer data into revolutionary cloud experiences.
  • Data security and privacy are factors that companies should focus on as data loss is possible. Data loss is a threat from new cases like AlienBot, Wannacry, Cryptojackling, Fireball, Zeus, and others if a ransom is not paid for the decryption key to restore the data. These threats include spam emails, removable drives, potentially unwanted software, and suspicious websites. Over 600 Windows processes are blocked by the most recent malware, called Clop. Therefore, many organizations now include security in their plans to save money, protect the data, and lower the risk of an attack.
  • The global demand for automation was accelerated and reemphasized by the COVID-19 pandemic. Across industries, there was an increase in cloud-native bots, intelligent data capture, and process discovery bots. There was a significant desire for automation to streamline tasks and cut expenses, as seen by the high rises in utilization rates from 60 percent to 95 percent reported by automation software vendors.

Automation as a Service Market Trends

BFSI is Expected Hold Major Share

The growing adoption of virtual assistants and bots across customer service industries, like BFSI, further expands the studied market growth. The banking industry has intense industrial competition due to many players. Due to the fierce competition, companies are attempting to introduce cost-effective solutions to help them stay ahead.

Process transparency, improved customer service, process optimization during onboarding, data integrity, and the capacity to successfully comply with regulations of various enforcement agencies, as well as the data-driven nature of the overall banking and financial sector, are some of the factors contributing to the growth of the BFSI Market using robotic automation process.

BFSI is one of the significant adopters and investors in the studied market, owing to a high automation adoption rate across business process applications. Automated tellers, draft deposits, and cash deposit machines are some of the initial applications of automation solutions in the sector. The digital automation wave of RPA for BFSI needs to be regulated for future success.

In July 2022, Tangentia, one of Canada's top automation services providers, will assist businesses in utilizing RPA and AI in the banking and finance industries. TiA Core AI has been built with innovative technologies, including machine learning, natural language processing, computer vision, deep learning, and RPA. TiA Core AI provides services to Soroco, a market leader in task mining tools, to assist with client data. The organization used TiA Core AI for database installations because it recognizes the significance of technological innovation and automation in achieving the high service demands of BFSI clients.

In July 2022, Bajaj Allianz General Insurance Company, one of the leading private insurers in India, automated insurance processes using Amazon Textract, a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. This helps Bajaj Allianz to speed up turnaround times and enhance customer satisfaction.

North America is Expected to Major Share

North America is one of the biggest contributors and investors in the studied market owing to the existence of leading IT companies and the fact that the USA is the home to the bulk of the top suppliers. Additionally, the country is seeing a surge in equity investments in homegrown startups, bringing innovation to the industry. For instance, United States Steel and Carnegie Foundry announced a strategic investment and partnership to accelerate and scale industrial automation driven by advanced robotics and artificial intelligence (AI) in advanced manufacturing, industrial robotics, integrated systems, autonomous mobility, voice analytics, and more.

Regarding installation, the US now dominates the automation-as-a-service business, increasing demand for the sector. The majority of global expenditure on artificial intelligence technologies is absorbed by the US alone. The US is one of the best-connected countries in the world, with around 85% of its people accessing the internet, which contributes to the expansion of automation-as-a-service in the country.

Additionally, the US has a strong integration of linked IoT-based devices, which produce enormous amounts of digital data every second. Leading IT and cloud-based businesses, such as Accenture, IBM, Microsoft Corporation, and others, are also concentrated nationwide. The industry is also heavily impacted by the increased need for automation in several financial and technological sectors.

Apart from core industries, like manufacturing, the growing automation in other sectors further expands the region's studied market. In June 2022, Cypress launched an all-in-one test automation platform to integrate and transform automated testing into continuous testing. Celtra Creative Automation (CA) for Marketing is a production automation solution for enterprises looking to simplify the creative process and collaboration along the entire production workflow. According to the company, Spotify and Adidas have embraced Creative Automation to solve various content scaling and production challenges.

Automation as a Service Industry Overview

The automation-as-a-service market is fragmented. Numerous international market players, like IBM, are becoming increasingly involved in acquisition tactics to increase their market share and product innovation. To increase the capabilities of their products and give their clients the newest technology, UiPath, and Pegasystems Inc. are progressively implementing collaboration or partnership strategies. Product innovation is one of the significant differentiating factors among market vendors.

In August 2022, Re: infer, a London-based natural language processing (NLP) startup for unstructured documents and communications, was acquired by UiPath. UiPath software robots can now comprehend the context and semantics of emails, online chats, and audio sessions, resulting in better customer support interactions using automation and Artificial Intelligence.

In February 2022, Healthnet Global introduced an intelligent in-patient room automation system as a one-stop shop for all in-patient requirements called AutoMaid, which contains a contactless sensor, communication pod, and cloud-based patient monitoring tool having an AI-powered triaging system. These features capture real-time body vitals and offer round-the-clock monitoring for previously manually monitored patients.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of COVID-19 impact on the Industry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increased Demand for Automation Across Business Processes
    • 5.1.2 Increasing Adoption of Cloud Services
  • 5.2 Market Restraints
    • 5.2.1 Concerns Regarding Data Security and Privacy

6 MARKET SEGMENTATION

  • 6.1 By Deployment Type
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Business Function
    • 6.2.1 Information Technology
    • 6.2.2 Finance
    • 6.2.3 Human Resources
    • 6.2.4 Sales and Marketing
    • 6.2.5 Operations
  • 6.3 By Enterprise Size
    • 6.3.1 Large Enterprises
    • 6.3.2 Small and Medium-sized Enterprises
  • 6.4 By End-user Vertical
    • 6.4.1 BFSI
    • 6.4.2 Telecom and IT
    • 6.4.3 Retail and Consumer Goods
    • 6.4.4 Healthcare and Life Sciences
    • 6.4.5 Manufacturing
    • 6.4.6 Other End-user Industries
  • 6.5 Geography
    • 6.5.1 North America
    • 6.5.2 Europe
    • 6.5.3 Asia Pacific
    • 6.5.4 Latin America
    • 6.5.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Automation Anywhere, Inc.
    • 7.1.2 Blue Prism Group PLC
    • 7.1.3 IBM Corporation
    • 7.1.4 Microsoft Corporation
    • 7.1.5 Uipath Inc.
    • 7.1.6 HCL Technologies Limited
    • 7.1.7 Hewlett Packard Enterprise
    • 7.1.8 Kofax Inc.
    • 7.1.9 Nice Ltd.
    • 7.1.10 Pegasystems Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET