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市場調查報告書
商品編碼
1858159
按服務產品、類型、用例、部署方式、組織規模和行業分類的基於帳戶的行銷市場 - 全球預測 2025-2032 年Account-based Marketing Market by Offering, Type, Use Case, Deployment, Organization Size, Verticals - Global Forecast 2025-2032 |
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預計到 2032 年,基於帳戶的行銷市場規模將成長 35.2 億美元,複合年成長率為 11.15%。
| 關鍵市場統計數據 | |
|---|---|
| 基準年 2024 | 15.1億美元 |
| 預計年份:2025年 | 16.7億美元 |
| 預測年份 2032 | 35.2億美元 |
| 複合年成長率 (%) | 11.15% |
本執行摘要首先闡明了現代B2B企業中基於客戶的行銷(ABM)的策略背景,重點闡述了領導層和營收團隊如何攜手合作,實現優先考慮的客戶目標。引言部分指出,ABM並非戰術性的附加措施,而是一種系統化的營運模式,它融合了目標明確的編配、統一的資料和互聯商務。高階主管應從以買家為中心和價值實現的角度看待ABM。當團隊運用差異化的提案主張鎖定目標客戶、透過進階歸因分析衡量客戶參與度並及時推動銷售時,ABM才能蓬勃發展。
在當前環境下,領導者們既要努力加速銷售管道成長,又要控制支出並展現可衡量的回報。因此,投資決策越來越依賴明確的用例:新客戶獲取、業務拓展和客戶留存。本導言概述了成熟的ABM專案的核心組成部分:用於編配和個人化的整合平台、強大的數據和識別能力,以及能夠擴展宣傳活動創意和營運執行的服務。此外,本導言也指出,轉型是一個迭代的過程,需要管治、績效計畫以及鼓勵跨職能協作的企業文化。
最後,本節透過闡明高階主管希望解答的關鍵問題,為接下來的分析奠定了基礎:哪些能力能夠最快地產生影響?如何在有限的技術和服務中優先分配資源?以及如何根據不斷變化的經濟和監管環境調整ABM策略?這個框架有助於讀者理解後續的見解,並專注於可操作的決策和可解釋的結果。
編配和個人化技術的快速發展、對高保真帳戶資料和身分解析的重新重視,以及消費者對相關性和速度的不斷提升,這些因素正推動著行銷策略從靜態細分轉向動態的、以使用者意圖主導的互動。採用靈活的編配層並將分析和歸因融入宣傳活動工作流程的企業,能夠更快地迭代,並獲得更可預測的結果。
同時,服務模式也不斷演進以支持規模化發展。對於缺乏深厚內部專業知識的組織而言,託管服務和培訓產品正成為重要的管道,它們能夠幫助組織更快地採用新技術,同時又能使其專注於核心商業目標。這種轉變伴隨著創新和內容能力的優質化,這些能力可以針對不同客戶群進行個人化客製化,從而確保通訊能夠引起採購決策者的共鳴。
最後,監管、經濟和採購動態正在重塑買方行為和供應商選擇標準。採購團隊要求供應商能夠證明其產品與現有行銷技術投資的整合性,同時法律和隱私方面的考量也在影響身分和意圖資料的使用方式。總而言之,這些變化有利於那些能夠將模組化技術、強大的資料管治和以結果為導向的服務模式相結合的供應商和企業內部團隊,加速產品應用並減少部署阻力。
美國在2025年實施的新關稅政策正在對商業營運產生深遠影響,尤其對供應鏈複雜、跨國採購頻繁的產業而言,更會直接影響到以客戶為基礎的行銷(ABM)專案。關稅變化加劇了採購審查的嚴格程度,影響了供應商的選擇週期,並促使企業重新評估先前支撐其整合市場推廣策略的供應商關係。這些採購行為正在改變買家的時間表和優先事項,進而影響ABM專案拓展推廣和建構價值主張的方式。
與全球供應鏈緊密相關的產品和服務銷售,或依賴受影響地區合作夥伴的企業,正在調整通訊,強調供應韌性、成本可預測性和本地服務能力。針對採購和供應鏈決策者的ABM宣傳活動,如今更加重視緩解策略和整體擁有成本,而非單純的功能主導效益。這種調整也延伸至客戶評分和優先排序,企業將關稅風險暴露和供應鏈風險指標納入客戶分級邏輯。
此外,關稅政策促使商務、採購和法務團隊加強協作,以確保合約承諾和定價模式能夠清晰地傳達給目標客戶。從執行層面來看,ABM團隊越來越依賴基於情境的策略手冊,以預測採購方面的異議並提供替代價值路徑。總而言之,2025年的關稅環境凸顯了情境智慧、適應性宣傳活動設計以及跨職能協作的重要性,以在不斷變化的商業性環境中保持營收成長動能。
細分思維對於精準ABM至關重要,明確不同產品、類型、用例、部署方式、組織規模和垂直行業之間的差異,有助於發現哪些投資能夠釋放不成比例的價值。在考慮產品時,區分平台和軟體以及服務很有幫助。平台和軟體涵蓋ABM平台、分析和歸因、數據和智慧以及編配和個人化功能。服務則透過行銷宣傳活動創新和內容、託管服務、策略諮詢以及培訓和賦能來補充這些技術能力,每項都代表著不同的能力成熟階段。
基於類型的細分明確了專案預期:ABM-lite 適合尋求目標明確、複雜度較低的宣傳活動的團隊。程序化 ABM 則強調透過自動化和資料主導的定向來實現規模化。使用案例驅動策略設計:專注於客戶行銷和擁護的舉措,與旨在獲取新客戶、加速銷售管道、促進交易成長和交叉銷售、事件驅動型專案或客戶留存和續約的專案相比,需要不同的編配和衡量方式。
實施方面的考量會影響整合的風險和速度。雲端基礎方案通常能更快實現價值,並與現代技術堆疊更好地互通性,而本地部署解決方案則可以滿足特定的安全性和合規性要求。組織規模也至關重要,因為大型企業通常需要複雜的管治、跨區域支援和更高級的專業服務,而中小企業則更注重開箱即用的工作流程和經濟高效的託管服務。最後,行業差異也很重要:汽車與製造;銀行、金融服務與保險;建築與工程;教育;政府與公共部門;醫療保健與生命科學;IT、通訊與媒體;以及零售與電子商務等行業都有其獨特的購買習慣、監管限制和訊息框架,這些都需要體現在量身定做的策略手冊和內容策略中。
區域動態顯著影響ABM專案的架構以及領導者優先考慮的能力。在美洲,買家的接受模式傾向於快速的數位化互動和廣泛使用雲端基礎的行銷生態系統,這支持了積極的程序化ABM以及對分析和歸因的投資。同時,該地區的解決方案提供商和代理商優先考慮與主流銷售互動和CRM平台整合,以實現銷售管道的精簡和與商業KPI的更緊密結合。
在歐洲、中東和非洲,監管和隱私的考量通常促使企業採取更保守的身份和意圖資料處理方式,而且採購流程可能涉及多個司法管轄區的相關人員。這有利於那些能夠展現強大的資料管治和區域合規專業知識,並提供客製化專業服務以降低實施風險的供應商和企業內部團隊。在亞太地區,市場異質性和某些市場快速的數位轉型為雲端優先策略和混合部署方案都創造了機會。該地區的企業經常尋求擴充性的編配工具和區域資料夥伴關係,以應對瞬息萬變的企業交易。
區域文化和商業性規範會影響內容個人化、管道組合和事件驅動策略,因此高階主管應優先考慮區域試點,以在更大規模推廣之前檢驗通訊和衡量方法,並分配資源用於區域賦能,以將集中式策略轉化為有效的本地執行。
要評估企業級定位,需要檢視其能力匹配度、市場推廣策略和生態系統夥伴關係。大型技術供應商透過將編配和個人化與強大的分析和身分解決方案相結合來脫穎而出,而專業供應商則通常透過在單一領域(例如意向資料或身分解析)提供深度服務來展開競爭。對於那些缺乏內部程式化廣告實力的企業而言,能夠將創新規模、管理式宣傳活動執行與可衡量的歸因能力結合的服務公司和代理商越來越受到重視。
夥伴關係策略至關重要。擁有開放API和預先建置整合方案,能夠與主流CRM、互動和資料平台對接的供應商,可以減少實施摩擦,並抓住更大的企業級商機。同時,擁有強大的認證實施合作夥伴網路,並提供全面培訓和支援的公司,能夠提高採用率,降低客戶流失率。定價模式和產品組合也會進一步影響競爭地位。提供模組化使用和清晰解約率路徑的供應商,能夠幫助買家輕鬆地從小規模起步並逐步擴展。
採用模式顯示,企業傾向於優先選擇能夠成功實現跨職能部門協作的供應商,即行銷、銷售和客戶成功部門共用通用儀表板、操作手冊和責任制。能夠證明其提升銷售轉換率、縮短銷售週期和提高續約率的公司,在與潛在企業客戶洽談時,擁有明顯的商業性優勢。
產業領導者應以嚴謹的藍圖來推進ABM,優先考慮有價值的成果、管治和跨職能支援。首先,要明確與可衡量的商業指標相關的優先用例,然後設計試驗計畫,在有限的客戶群中檢驗假設。這些試點計畫應結合編配和個人化功能,並專注於高品質的客戶資料和身分解析,以確保獲得相關且可衡量的回應。
組織架構設計同樣重要。應組成跨職能團隊,涵蓋銷售、行銷和負責人成功等部門,明確各部門的角色、決策權以及與客戶績效掛鉤的績效獎勵。培訓和操作手冊的製定可以與技術實施同步進行,從而加快價值實現。在技術方面,應選擇具有強大API的模組化平台,以保持靈活性並避免供應商鎖定,同時確保資料管治和隱私控制到位,從而維護相關人員之間的信任。
衡量框架必須超越虛榮指標,而應重視領先指標,例如客戶互動速度、會議接受率以及購買階段的進展。最後,領導者必須透過將回顧機制制度化來規劃持續學習。他們還必須將預算從表現不佳的活動重新分配到那些具有明顯成長潛力的活動,確保資源流向回報率最高的專案。
本分析所依據的研究採用混合方法,結合了主要相關人員訪談、質性案例研究和嚴謹的二手資訊綜合分析,以檢驗趨勢並發現新出現的訊號。主要研究包括與商業領袖、產品負責人、資料負責人和服務供應商進行結構化對話,以收集從實際應用中汲取的經驗教訓並了解營運限制。此外,還對實施案例進行了案例層級審查,以識別通用的成功因素、規模化障礙以及衡量方法的有效性。
二手研究考察了供應商的能力、產品藍圖和公開聲明,以識別技術主導的趨勢並描繪供應商生態系統的演變過程。研究採用多源資料三角驗證法,以減少偏差並突出一致的模式。研究運用了嚴謹的分析方法,包括對定性輸入進行主題編碼、情境分析以探索宏觀經濟和監管變化的影響,以及配置檢驗以確保所推薦的干涉措施能夠解決實際存在的痛點。
透明度和可複製性是整個過程中的關鍵考慮因素。調查方法的選擇、樣本組成和限制均有詳細記錄,以便相關人員評估其在自身情況下的適用性。最終成果是一套可用於決策的實用證據,同時充分考慮了不同產業、地區和組織成熟度之間的固有差異。
總之,不斷發展的ABM格局將獎勵那些能夠將策略意圖與嚴謹執行相結合、投資於高品質客戶數據並建立可大規模提供個人化互動服務的編配層的企業。成功的專案將平台功能與加速採用的服務結合,並在衡量和創新迭代之間建立反饋循環。市場和監管變化帶來的累積效應意味著,對於尋求可預測客戶績效的營收型企業而言,敏捷性和跨職能協作如今已成為核心競爭力。
因此,高階主管應著重採取務實的策略:優先考慮高影響力用例,透過嚴格部署的試點計畫檢驗,並透過模組化技術選擇和客製化賦能實現規模化應用。對於受影響行業的供應商和客戶相關機構而言,密切關注區域動態和關稅主導的採購變化至關重要。最後,隨著市場環境的不斷變化,那些能夠證明其客戶互動速度和轉換率顯著提升的公司將獲得巨大的商業性優勢。
本摘要概述了領導者必須採取的策略要務和營運手段,以確保其ABM投資獲得永續回報。未來發展需要權衡利弊,持續專注於效果衡量,並致力於不斷迭代改進,將買家相關性置於所有戰術性選擇的核心。
The Account-based Marketing Market is projected to grow by USD 3.52 billion at a CAGR of 11.15% by 2032.
| KEY MARKET STATISTICS | |
|---|---|
| Base Year [2024] | USD 1.51 billion |
| Estimated Year [2025] | USD 1.67 billion |
| Forecast Year [2032] | USD 3.52 billion |
| CAGR (%) | 11.15% |
This executive summary opens by establishing a clear strategic context for account-based marketing within modern B2B organizations, centering on how leadership and revenue teams must converge to deliver prioritized account outcomes. The introduction frames ABM not as a tactical overlay but as an organizational operating model that combines targeted orchestration, unified data, and aligned commercial motion. Executives should view ABM through the lens of buyer-centricity and value realization: the discipline succeeds when teams target accounts with differentiated value propositions, measure engagement through advanced attribution, and enable sales with timely intent signals.
In the current environment, leaders are balancing pressure to accelerate pipeline growth with the need to contain spend and demonstrate measurable return. Consequently, investment decisions are increasingly tied to clear use cases such as new account acquisition, deal expansion, and retention. This introduction outlines the core components that underpin mature ABM programs: integrated platforms for orchestration and personalization, robust data and identity capabilities, and services that scale campaign creativity and operational execution. It also establishes the expectation that transformation is iterative, requiring governance, performance cadences, and a culture that rewards cross-functional collaboration.
Finally, the section sets the stage for the analysis that follows by articulating the primary questions executives need answered: which capabilities drive the fastest time to impact, where to prioritize limited resources across technology and services, and how to adapt ABM playbooks to shifting economic and regulatory conditions. This framing prepares readers to interpret the subsequent insights with an emphasis on practical decisions and accountable outcomes.
The ABM landscape is undergoing transformative shifts driven by three converging forces: rapid advances in orchestration and personalization technology, a fresh emphasis on high-fidelity account data and identity resolution, and evolving buyer expectations for relevance and speed. These shifts are catalyzing a move away from static segmentation toward dynamic, intent-driven account engagement. Organizations that adopt flexible orchestration layers and embed analytics and attribution into campaign workflows are able to iterate more quickly and improve predictability of outcomes.
Concurrently, service models are evolving to support scale. Managed services and training offerings are becoming critical pathways for organizations that lack deep in-house expertise, enabling faster adoption while preserving organizational focus on core commercial objectives. This transition is accompanied by a premium on creative and content capabilities that can be personalized at account scale, ensuring that messaging resonates across buying committees.
Finally, regulatory, economic, and procurement dynamics are reshaping buyer behavior and vendor selection criteria. Procurement teams are demanding demonstrable integrations with existing martech investments, while legal and privacy considerations are influencing how identity and intent data are used. Taken together, these shifts favor vendors and internal teams that combine modular technology, strong data governance, and outcome-focused service models that accelerate adoption and reduce implementation friction.
The enactment of new U.S. tariff measures in 2025 has rippled through commercial operations in ways that intersect with account-based marketing programs, particularly for industries with complex supply chains and cross-border procurement. Tariff changes have increased procurement scrutiny, affected vendor selection cycles, and prompted firms to re-evaluate supplier relationships that previously supported integrated go-to-market stacks. These procurement behaviors alter buyer timelines and priorities, which in turn shift how ABM programs must time outreach and structure value propositions.
Organizations that sell products or services tied to global supply chains or that rely on partners located in affected regions have responded by reframing messaging to highlight supply resiliency, cost predictability, and regional service capabilities. ABM campaigns targeting procurement and supply chain decision-makers now place a greater emphasis on mitigation strategies and total cost of ownership rather than purely feature-driven benefits. This recalibration has extended to account scoring and prioritization, with firms incorporating tariff exposure and supply chain risk indicators into their account tiering logic.
Moreover, the tariffs have encouraged greater collaboration between commercial, procurement, and legal teams to ensure that contractual commitments and pricing models are communicated clearly to target accounts. From an execution standpoint, ABM teams are increasingly relying on scenario-based playbooks that anticipate procurement objections and provide alternative value pathways. Overall, the 2025 tariff environment has elevated the importance of contextual intelligence, adaptive campaign design, and cross-functional alignment in sustaining revenue momentum amid shifting commercial constraints.
Segmented thinking is essential to precision ABM, and a clear articulation of offering, type, use case, deployment, organization size, and vertical differences reveals where investments unlock disproportionate value. When considering offering, it is useful to distinguish Platforms and Software from Services. Platforms and Software encompass ABM platforms, analytics and attribution, data and intelligence, and orchestration and personalization capabilities; within data and intelligence, further specialization exists across firmographic and technographic data, identity resolution and account matching, and intent data. Services complement these technology capabilities through campaign creative and content, managed services, strategy consulting, and training and enablement, each addressing different stages of capability maturity.
Type-based segmentation clarifies program expectations: ABM Lite suits teams seeking targeted, lower-complexity campaigns; programmatic ABM emphasizes scale through automation and data-driven targeting; and strategic ABM supports high-touch, bespoke plays for enterprise accounts with extended decision cycles. Use cases drive tactical design: initiatives focused on customer marketing and advocacy require different orchestration and measurement than programs aimed at new account acquisition, pipeline acceleration, deal expansion and cross-sell, event-driven programs, or retention and renewal efforts.
Deployment considerations influence integration risk and speed. Cloud-based solutions generally enable faster time-to-value and easier interoperability with modern stacks, whereas on-premise deployments can address specific security or compliance requirements. Organization size matters because large enterprises often require complex governance, multi-region support, and deeper professional services, while small and medium enterprises prioritize out-of-the-box workflows and cost-effective managed offerings. Finally, vertical differentiation matters: Automotive and Manufacturing, Banking Financial Services and Insurance, Construction and Engineering, Education, Government and Public Sector, Healthcare and Lifescience, IT Telecommunication and Media, and Retail and eCommerce each impose unique buying cadences, regulatory constraints, and message framing, which must be reflected in bespoke playbooks and content strategies.
Regional dynamics materially affect how ABM programs are structured and which capabilities leaders prioritize. In the Americas, buyer adoption patterns tend to favor rapid digital engagement and broad use of cloud-based martech ecosystems, which supports aggressive programmatic ABM and a willingness to invest in analytics and attribution. Meanwhile, solution providers and agencies in the region emphasize integration with popular sales engagement and CRM platforms, enabling streamlined pipelines and close alignment with commercial KPIs.
In Europe, the Middle East and Africa, regulatory and privacy considerations often require more conservative approaches to identity and intent data, and procurement cycles may involve multiple stakeholders across jurisdictions. These conditions favor vendors and internal teams that can demonstrate strong data governance and localized compliance expertise, coupled with tailored professional services to reduce deployment risk. In Asia-Pacific, market heterogeneity and rapid digital adoption in certain markets create opportunities for both cloud-first strategies and hybrid implementations; organizations there frequently seek scalable orchestration tools and regional data partnerships to capture fast-moving enterprise deals.
Across regions, cultural and commercial norms influence content personalization, channel mix, and event-driven strategies. Executives should therefore prioritize regional pilots that validate messaging and measurement approaches before broad rollouts, and allocate resources to local enablement so that centralized strategy translates into effective localized execution.
Evaluating company-level positioning requires attention to capability alignment, go-to-market motion, and ecosystem partnerships. Leading technology providers differentiate by combining orchestration and personalization with robust analytics and identity solutions, while specialist vendors often compete by offering depth in a single domain such as intent data or identity resolution. Service firms and agencies that pair creative scale and managed campaign execution with measurable attribution capabilities are increasingly valued by organizations that lack internal programmatic depth.
Partnership strategies matter: vendors with open APIs and pre-built integrations to major CRM, engagement, and data platforms reduce implementation friction and capture larger enterprise opportunities. At the same time, firms that maintain a strong roster of certified implementation partners and offer comprehensive training and enablement drive higher adoption rates and lower churn. Competitive positioning is further shaped by pricing models and packaging; vendors that offer modular consumption and clear upgrade paths make it easier for buyers to start small and scale.
Adoption patterns show that enterprises prioritize vendors who can demonstrate successful cross-functional deployments-instances where marketing, sales, and customer success share common dashboards, playbooks, and accountability. Companies that can provide case evidence of improved pipeline conversion, reduced sales cycles, or higher renewal rates enjoy a distinct commercial advantage when engaging prospective enterprise clients.
Industry leaders should approach ABM with a disciplined roadmap that prioritizes value outcomes, governance, and cross-functional enablers. Begin by defining a narrow set of priority use cases tied to measurable commercial metrics and design pilot programs that validate hypotheses within a limited set of accounts. These pilots should combine orchestration and personalization capabilities with a focused investment in high-quality account data and identity resolution to ensure relevance and measurable response.
Organizational design is equally important: create cross-functional squads that embed sales, marketing, and customer success representatives with clear roles, decision rights, and performance incentives linked to account outcomes. Investment in enablement is non-negotiable; training and playbook development should accompany technology rollout to reduce time-to-impact. From a technology standpoint, prefer modular platforms with robust APIs to preserve flexibility and avoid vendor lock-in, and enforce data governance and privacy controls to sustain trust across stakeholders.
Measurement frameworks must move beyond vanity metrics to emphasize leading indicators such as account engagement velocity, meeting acceptance rate, and movement across buying stages. Finally, leaders should plan for continuous learning by institutionalizing retrospectives and by reallocating budget from underperforming plays into those demonstrating clear uplift, ensuring resources flow to initiatives with the highest demonstrated return on effort.
The research underpinning this analysis integrates a mixed-methods approach that combines primary stakeholder interviews, qualitative case studies, and rigorous secondary-source synthesis to validate trends and detect emergent signals. Primary research included structured conversations with commercial leaders, product and data owners, and service providers to capture practical lessons from live implementations and to understand operational constraints. These interviews were augmented by case-level reviews of deployments to identify common success factors, barriers to scale, and the effectiveness of measurement approaches.
Secondary research reviewed vendor capabilities, product roadmaps, and public statements to cross-check technology-driven trends and to map how vendor ecosystems are evolving. Triangulation across sources was used to mitigate bias and to surface consistent patterns. Analytical rigor was applied through thematic coding of qualitative inputs, scenario analysis to explore the implications of macroeconomic and regulatory shifts, and construct validation to ensure that recommended interventions address observable pain points.
Throughout the process, attention was paid to transparency and reproducibility: methodological choices, sample composition, and limitations were documented to enable stakeholders to assess applicability to their context. The outcome is a pragmatic body of evidence designed to inform decision-making while acknowledging the variability inherent across industries, regions, and organizational maturities.
In conclusion, the evolving ABM landscape rewards organizations that align strategic intent with disciplined execution, invest in high-quality account data, and build orchestration layers that enable personalized engagement at scale. Successful programs blend platform capability with services that accelerate adoption and create feedback loops between measurement and creative iteration. The cumulative effect of market and regulatory shifts means that agility and cross-functional alignment are now core competencies for revenue organizations seeking predictable account outcomes.
Executives should therefore focus on a pragmatic sequence: prioritize high-impact use cases, validate through tightly scoped pilots, and scale via modular technology choices combined with purposeful enablement. Attention to regional dynamics and tariff-driven procurement changes will be essential for suppliers and for organizations engaging accounts in affected sectors. Finally, companies that can demonstrate rapid, measurable improvements in account engagement velocity and conversion will capture disproportionate commercial advantage as market conditions continue to change.
This summary synthesizes the strategic imperatives and operational levers that leaders must marshal to translate ABM investments into sustained revenue performance. The path forward requires conscious trade-offs, relentless focus on measurement, and a commitment to iterative improvement that keeps buyer relevance at the center of every tactical choice.