查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
封面
市場調查報告書
商品編碼
1587342

申訴管理軟體市場：按部署、按行業分類 - 2025-2030 年全球預測

Complaint Management Software Market by Deployment (On-Cloud, On-Premise), Industry (Aerospace & Defense, Automotive & Transport, Business & Finance) - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 195 Pages | 商品交期: 最快1-2個工作天內

價格

※ 本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

2023年申訴管理軟體市場的市場規模預計為21.6億美元，預計到2024年將達到23.8億美元，複合年成長率為10.19%，到2030年將達到42.6億美元。

申訴管理軟體包括旨在記錄、處理、解決和分析客戶申訴和回饋的數位工具和系統。其範圍包括追蹤問題、促進溝通、自動回應和產生客戶情緒洞察等功能。對此類系統的需求源於對客戶體驗和滿意度的日益關注，這對於競爭市場中的品牌聲譽和維護至關重要。應用程式跨越多個行業，包括零售、醫療保健、銀行和通訊，在這些行業中，有效管理客戶申訴可以對業務成果產生重大影響。最終用戶範圍從小型企業到大型企業，每個用戶都尋求提高業務效率並維持牢固的客戶關係。

主要市場統計
基準年[2023] 21.6億美元
預測年份 [2024] 23.8億美元
預測年份 [2030] 42.6億美元
複合年成長率（%） 10.19%

詳細的市場洞察揭示了關鍵的成長要素，例如社交媒體的興起，以視覺化客戶回饋。此外，金融和醫療保健等行業的監管要求需要準確的記錄和及時解決申訴。透過整合人工智慧主導的分析和機器學習來預測申訴趨勢並自動執行重複任務，最佳化人事費用和交付時間的機會比比皆是。然而，它們也有局限性，包括實施成本高以及與現有客戶服務基礎設施整合的挑戰。此外，資料隱私問題和跨多個管道處理申訴的複雜性構成了重大挑戰。

該領域的創新可以集中於開發更個人化的面向客戶的工具和加強資料安全措施，從而滿足共同的市場需求。整合語音辨識和情緒分析可以顯著提高即時申訴解決率。市場的性質正在穩步轉向基於 SaaS 的部署，這使得企業不斷適應和創新變得至關重要。企業應考慮雲端基礎的解決方案以實現擴充性和成本效率。對易用性和無縫整合功能的關注將為市場滲透開闢新的途徑。隨著情勢的發展，維持對新技術和客戶期望的回應對於持續成長至關重要。

市場動態：揭示快速發展的申訴管理軟體市場的關鍵市場洞察

供需的動態交互作用正在改變申訴管理軟體市場。了解這些不斷變化的市場動態可以幫助企業做出明智的投資決策、策略決策並抓住新的商機。全面了解這些趨勢可以幫助企業降低政治、地理、技術、社會和經濟領域的風險，並了解消費行為及其對製造成本的影響，並更清楚地了解對採購趨勢的影響。

  • 市場促進因素
    • 從紙質系統轉向數位系統進行申訴追蹤
    • 國際業務成長引領自動化工作流程
    • ICT支出和客戶申訴數量增加
  • 市場限制因素
    • 缺乏處理所需的客戶訊息
  • 市場機會
    • 使用基本資料開發申訴管理軟體
    • 醫療設備業就業機會
  • 市場挑戰
    • 缺乏標準化程序

波特的五力：駕馭申訴管理軟體市場的策略工具

波特的五力框架是理解市場競爭格局的重要工具。波特的五力框架為評估公司的競爭地位和探索策略機會提供了清晰的方法。該框架可幫助公司評估市場動態並確定新業務的盈利。這些見解使公司能夠利用自己的優勢，解決弱點並避免潛在的挑戰，從而確保更強大的市場地位。

PESTLE分析：了解申訴管理軟體市場的外部影響

外部宏觀環境因素在塑造申訴管理軟體市場的績效動態方面發揮著至關重要的作用。對政治、經濟、社會、技術、法律和環境因素的分析提供了應對這些影響所需的資訊。透過調查 PESTLE 因素，公司可以更了解潛在的風險和機會。這種分析可以幫助公司預測法規、消費者偏好和經濟趨勢的變化，並幫助他們做出積極主動的決策。

市場佔有率分析 了解申訴管理軟體市場的競爭格局

申訴管理軟體市場的詳細市場佔有率分析可以對供應商績效進行全面評估。公司可以透過比較收益、客戶群和成長率等關鍵指標來揭示其競爭地位。該分析揭示了市場集中、分散和整合的趨勢，為供應商提供了製定策略決策所需的洞察力，使他們能夠在日益激烈的競爭中佔有一席之地。

FPNV申訴管理軟體市場供應商定位矩陣績效評估

FPNV 定位矩陣是評估申訴管理軟體市場供應商的重要工具。此矩陣允許業務組織根據商務策略和產品滿意度評估供應商，從而做出與其目標相符的明智決策。這四個象限使您能夠清晰、準確地分類供應商，並確定最能滿足您的策略目標的合作夥伴和解決方案。

策略分析和建議描繪了申訴管理軟體市場的成功之路

對於旨在加強其在全球市場的影響力的公司來說，對申訴管理軟體市場的策略分析至關重要。透過考慮關鍵資源、能力和績效指標，公司可以識別成長機會並努力改進。這種方法使您能夠克服競爭環境中的挑戰，利用新的商機，並取得長期成功。

本報告對市場進行了全面分析，涵蓋關鍵重點領域：

1. 市場滲透率：對當前市場環境的詳細審查、主要企業的廣泛資料、對其在市場中的影響力和整體影響力的評估。

2. 市場開拓：辨識新興市場的成長機會，評估現有領域的擴張潛力，並提供未來成長的策略藍圖。

3. 市場多元化：分析近期產品發布、開拓地區、關鍵產業進展、塑造市場的策略投資。

4. 競爭評估與情報：徹底分析競爭格局，檢驗市場佔有率、業務策略、產品系列、認證、監管核准、專利趨勢、主要企業的技術進步等。

5. 產品開發與創新：重點在於有望推動未來市場成長的最尖端科技、研發活動和產品創新。

我們也回答重要問題，以幫助相關人員做出明智的決策：

1.目前的市場規模和未來的成長預測是多少？

2. 哪些產品、區隔市場和地區提供最佳投資機會？

3.塑造市場的主要技術趨勢和監管影響是什麼？

4.主要廠商的市場佔有率和競爭地位如何？

5. 推動供應商市場進入和退出策略的收益來源和策略機會是什麼？

目錄

第1章 前言

第2章調查方法

第3章執行摘要

第4章市場概況

第5章市場洞察

  • 市場動態
    • 促進因素
      • 將申訴追蹤從紙本系統轉移到數位系統
      • 不斷成長的國際業務引領自動化工作流程
      • ICT支出增加和客戶申訴增加
    • 抑制因素
      • 客戶資訊不足，無法處理
    • 機會
      • 使用基本資料開發申訴管理軟體
      • 醫療設備業就業機會
    • 任務
      • 缺乏標準化程序
  • 市場區隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社群
    • 技術的
    • 合法地
    • 環境

第6章申訴管理軟體市場：依發展分類

  • 在雲端
  • 本地

第7章申訴管理軟體市場：按行業

  • 航太和國防
  • 汽車/交通
  • 商業和金融
  • 化學品/材料
  • 消費品/零售
  • 能源和自然資源
  • 飲食
  • 政府和公共部門
  • 醫療保健和生命科學
  • 製造/建築
  • 藥品
  • 通訊和計算

第8章美洲申訴管理軟體市場

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美國

第9章亞太地區申訴管理軟體市場

  • 澳洲
  • 中國
  • 印度
  • 印尼
  • 日本
  • 馬來西亞
  • 菲律賓
  • 新加坡
  • 韓國
  • 台灣
  • 泰國
  • 越南

第10章歐洲、中東和非洲的申訴管理軟體市場

  • 丹麥
  • 埃及
  • 芬蘭
  • 法國
  • 德國
  • 以色列
  • 義大利
  • 荷蘭
  • 奈及利亞
  • 挪威
  • 波蘭
  • 卡達
  • 俄羅斯
  • 沙烏地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公國
  • 英國

第11章競爭格局

  • 2023 年市場佔有率分析
  • FPNV 定位矩陣，2023
  • 競爭情境分析
  • 戰略分析和建議

公司名單

  • AssurX Inc.
  • Atlassian Pty Ltd.
  • Bitrix24, Inc
  • Freshworks Inc.
  • Gorgias Inc
  • HappyFox Inc.
  • Intelex Technologies Inc.
  • MasterControl, Inc.
  • Oracle Corporation
  • Quantivate LLC
  • Salesforce.com, Inc
  • Sword GRC Group Limited
  • TurnFriendly Software GmbH
  • Wowdesk, LLP
  • Zendesk, Inc
Product Code: MRR-4349D15F0A5F

The Complaint Management Software Market was valued at USD 2.16 billion in 2023, expected to reach USD 2.38 billion in 2024, and is projected to grow at a CAGR of 10.19%, to USD 4.26 billion by 2030.

Complaint Management Software encompasses digital tools and systems designed to log, process, address, and analyze customer complaints and feedback. Its scope includes functionalities for tracking issues, facilitating communication, automating responses, and generating insights into customer sentiments. The necessity for these systems stems from an increasing focus on customer experience and satisfaction, which are critical for brand reputation and retention in competitive markets. Applications spread across various sectors such as retail, healthcare, banking, and telecommunications, where managing customer grievances efficiently can significantly impact business outcomes. End-users range from small businesses to large enterprises, each seeking to enhance operational efficiency and uphold strong customer relations.

KEY MARKET STATISTICS
Base Year [2023] USD 2.16 billion
Estimated Year [2024] USD 2.38 billion
Forecast Year [2030] USD 4.26 billion
CAGR (%) 10.19%

In-depth market insights reveal vital growth factors including the rise of social media, which amplifies the visibility of customer feedback, therefore pressuring companies to adopt robust complaint management strategies. Moreover, regulatory requirements in sectors like finance and healthcare necessitate accurate documentation and quick resolution of complaints. Opportunities abound in integrating AI-driven analytics and machine learning to predict complaint trends and automate repetitive tasks, thus optimizing labor costs and turnaround times. However, limitations include the high costs of implementation and integration challenges with existing customer service infrastructures. Additionally, data privacy concerns and the complexity of handling multi-channel complaints pose significant challenges.

Innovations in this domain could focus on developing more personalized customer interaction tools and enhancing data security measures, thus addressing prevalent market needs. The integration of voice recognition and sentiment analysis can substantially improve real-time complaint resolution. The nature of the market is steadily shifting towards SaaS-based deployments, making it crucial for businesses to adapt and innovate continuously. Companies should consider cloud-based solutions to achieve scalability and cost-effectiveness. Emphasizing ease-of-use and seamless integration capabilities will open new avenues for market penetration. As the landscape evolves, staying attuned to emerging technologies and customer expectations will be pivotal for sustained growth.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Complaint Management Software Market

The Complaint Management Software Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Shifting of complaint tracking from paper to digital systems
    • Growing international businesses leading automated workflow
    • Increasing ICT spending and a growing number of customer complaints
  • Market Restraints
    • Insuffcicient customer information to process
  • Market Opportunities
    • Develop complaint management software with mandatory data
    • Potential adoption in the medical devices industry
  • Market Challenges
    • Lack of standardized procedures

Porter's Five Forces: A Strategic Tool for Navigating the Complaint Management Software Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Complaint Management Software Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Complaint Management Software Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Complaint Management Software Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Complaint Management Software Market

A detailed market share analysis in the Complaint Management Software Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Complaint Management Software Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Complaint Management Software Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Complaint Management Software Market

A strategic analysis of the Complaint Management Software Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Complaint Management Software Market, highlighting leading vendors and their innovative profiles. These include AssurX Inc., Atlassian Pty Ltd., Bitrix24, Inc, Freshworks Inc., Gorgias Inc, HappyFox Inc., Intelex Technologies Inc., MasterControl, Inc., Oracle Corporation, Quantivate LLC, Salesforce.com, Inc, Sword GRC Group Limited, TurnFriendly Software GmbH, Wowdesk, LLP, and Zendesk, Inc.

Market Segmentation & Coverage

This research report categorizes the Complaint Management Software Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Deployment, market is studied across On-Cloud and On-Premise.
  • Based on Industry, market is studied across Aerospace & Defense, Automotive & Transport, Business & Finance, Chemicals & Materials, Consumer Goods & Retail, Energy & Natural Resources, Food & Beverage, Government & Public Sector, Healthcare & Life Sciences, Manufacturing & Construction, Pharmaceuticals, and Telecommunications & Computing.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Shifting of complaint tracking from paper to digital systems
      • 5.1.1.2. Growing international businesses leading automated workflow
      • 5.1.1.3. Increasing ICT spending and a growing number of customer complaints
    • 5.1.2. Restraints
      • 5.1.2.1. Insuffcicient customer information to process
    • 5.1.3. Opportunities
      • 5.1.3.1. Develop complaint management software with mandatory data
      • 5.1.3.2. Potential adoption in the medical devices industry
    • 5.1.4. Challenges
      • 5.1.4.1. Lack of standardized procedures
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Complaint Management Software Market, by Deployment

  • 6.1. Introduction
  • 6.2. On-Cloud
  • 6.3. On-Premise

7. Complaint Management Software Market, by Industry

  • 7.1. Introduction
  • 7.2. Aerospace & Defense
  • 7.3. Automotive & Transport
  • 7.4. Business & Finance
  • 7.5. Chemicals & Materials
  • 7.6. Consumer Goods & Retail
  • 7.7. Energy & Natural Resources
  • 7.8. Food & Beverage
  • 7.9. Government & Public Sector
  • 7.10. Healthcare & Life Sciences
  • 7.11. Manufacturing & Construction
  • 7.12. Pharmaceuticals
  • 7.13. Telecommunications & Computing

8. Americas Complaint Management Software Market

  • 8.1. Introduction
  • 8.2. Argentina
  • 8.3. Brazil
  • 8.4. Canada
  • 8.5. Mexico
  • 8.6. United States

9. Asia-Pacific Complaint Management Software Market

  • 9.1. Introduction
  • 9.2. Australia
  • 9.3. China
  • 9.4. India
  • 9.5. Indonesia
  • 9.6. Japan
  • 9.7. Malaysia
  • 9.8. Philippines
  • 9.9. Singapore
  • 9.10. South Korea
  • 9.11. Taiwan
  • 9.12. Thailand
  • 9.13. Vietnam

10. Europe, Middle East & Africa Complaint Management Software Market

  • 10.1. Introduction
  • 10.2. Denmark
  • 10.3. Egypt
  • 10.4. Finland
  • 10.5. France
  • 10.6. Germany
  • 10.7. Israel
  • 10.8. Italy
  • 10.9. Netherlands
  • 10.10. Nigeria
  • 10.11. Norway
  • 10.12. Poland
  • 10.13. Qatar
  • 10.14. Russia
  • 10.15. Saudi Arabia
  • 10.16. South Africa
  • 10.17. Spain
  • 10.18. Sweden
  • 10.19. Switzerland
  • 10.20. Turkey
  • 10.21. United Arab Emirates
  • 10.22. United Kingdom

11. Competitive Landscape

  • 11.1. Market Share Analysis, 2023
  • 11.2. FPNV Positioning Matrix, 2023
  • 11.3. Competitive Scenario Analysis
  • 11.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. AssurX Inc.
  • 2. Atlassian Pty Ltd.
  • 3. Bitrix24, Inc
  • 4. Freshworks Inc.
  • 5. Gorgias Inc
  • 6. HappyFox Inc.
  • 7. Intelex Technologies Inc.
  • 8. MasterControl, Inc.
  • 9. Oracle Corporation
  • 10. Quantivate LLC
  • 11. Salesforce.com, Inc
  • 12. Sword GRC Group Limited
  • 13. TurnFriendly Software GmbH
  • 14. Wowdesk, LLP
  • 15. Zendesk, Inc

LIST OF FIGURES

  • FIGURE 1. COMPLAINT MANAGEMENT SOFTWARE MARKET RESEARCH PROCESS
  • FIGURE 2. COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 11. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 13. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 19. COMPLAINT MANAGEMENT SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. COMPLAINT MANAGEMENT SOFTWARE MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. COMPLAINT MANAGEMENT SOFTWARE MARKET DYNAMICS
  • TABLE 7. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ON-CLOUD, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY BUSINESS & FINANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CHEMICALS & MATERIALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY ENERGY & NATURAL RESOURCES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY FOOD & BEVERAGE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY PHARMACEUTICALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 24. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 25. AMERICAS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 26. ARGENTINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 27. ARGENTINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 28. BRAZIL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 29. BRAZIL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 30. CANADA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 31. CANADA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 32. MEXICO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 33. MEXICO COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 34. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 35. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 36. UNITED STATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 37. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 38. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 39. ASIA-PACIFIC COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 40. AUSTRALIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 41. AUSTRALIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 42. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 43. CHINA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 44. INDIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 45. INDIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 46. INDONESIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 47. INDONESIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 48. JAPAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 49. JAPAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 50. MALAYSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 51. MALAYSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 52. PHILIPPINES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 53. PHILIPPINES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 54. SINGAPORE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 55. SINGAPORE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 56. SOUTH KOREA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 57. SOUTH KOREA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 58. TAIWAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 59. TAIWAN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 60. THAILAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 61. THAILAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 62. VIETNAM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 63. VIETNAM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 64. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 65. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 66. EUROPE, MIDDLE EAST & AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 67. DENMARK COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 68. DENMARK COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 69. EGYPT COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 70. EGYPT COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 71. FINLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 72. FINLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 73. FRANCE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 74. FRANCE COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 75. GERMANY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 76. GERMANY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 77. ISRAEL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 78. ISRAEL COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 79. ITALY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 80. ITALY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 81. NETHERLANDS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 82. NETHERLANDS COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 83. NIGERIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 84. NIGERIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 85. NORWAY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 86. NORWAY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 87. POLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 88. POLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 89. QATAR COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 90. QATAR COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 91. RUSSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 92. RUSSIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 93. SAUDI ARABIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 94. SAUDI ARABIA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 95. SOUTH AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 96. SOUTH AFRICA COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 97. SPAIN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 98. SPAIN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 99. SWEDEN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 100. SWEDEN COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 101. SWITZERLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 102. SWITZERLAND COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 103. TURKEY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 104. TURKEY COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 105. UNITED ARAB EMIRATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 106. UNITED ARAB EMIRATES COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 107. UNITED KINGDOM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 108. UNITED KINGDOM COMPLAINT MANAGEMENT SOFTWARE MARKET SIZE, BY INDUSTRY, 2018-2030 (USD MILLION)
  • TABLE 109. COMPLAINT MANAGEMENT SOFTWARE MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 110. COMPLAINT MANAGEMENT SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2023