2025-2029年全球人工智慧賦能型互動語音應答（IVR）支付市場

全球人工智慧在互動式語音應答（IVR）支付領域的市場預計將成長至5.385億美元，在2024年至2029年的預測期內，複合年成長率將達到24.9%。本報告對全球人工智慧在互動式語音應答（IVR）支付領域的市場進行了全面分析，包括市場規模和預測、趨勢、成長要素和挑戰，以及對約25家公司的供應商分析。

該報告對當前市場狀況、最新趨勢和促進因素以及整體市場環境進行了最新分析。市場成長的促進因素包括：客戶體驗和營運效率的提升、對安全便捷的數位支付解決方案日益成長的需求，以及人工智慧和語音辨識技術的進步。

本研究採用客觀的方法，結合一手和二手訊息，包括來自主要行業相關人員的意見。報告包含全面的市場規模數據、區域細分分析、供應商格局以及對主要企業的分析。報告提供歷史數據和預測數據。

該研究指出，超個人化和情境智慧是未來幾年推動全球人工智慧賦能的 IVR 支付市場成長的關鍵因素，而與全通路傳播策略的整合以及透過生物識別和詐欺檢測增強安全性預計將在市場上產生巨大的需求。

目錄

第1章執行摘要

第2章 Technavio 分析

• 價格、生命週期、顧客購買籃、採用率和購買標準分析
• 投入與差異化因素的重要性
• 混淆來源
• 促進因素和挑戰的影響

第3章 市場情勢

• 市場生態系統
• 市場特徵
• 價值鏈分析

第4章 市場規模

• 市場定義
• 市場區隔分析
• 2024年市場規模
• 2024-2029年市場展望

第5章 市場規模表現

• 2019-2023年全球人工智慧賦能型IVR支付市場
• 類型細分市場分析 2019-2023
• 2019-2023年部署細分市場分析
• 2019-2023年業務部門分析
• 2019-2023年區域細分市場分析
• 2019-2023年國家細分市場分析

第6章五力分析

• 五力分析概述
• 買方的議價能力
• 供應商的議價能力
• 新進入者的威脅
• 替代品的威脅
• 競爭威脅
• 市場狀況

7. 按類型分類的市場細分

• 比較：按類型
• 入境語音應答系統
• 外呼 IVR
• 自助式互動式語音應答系統
• 呼叫路由和代理協助
• 按類型分類的市場機會

8. 依部署方式進行市場區隔

• 比較：依部署方式
• 基於雲端的互動式語音應答系統
• 本地部署的互動式語音應答系統
• 混合
• 按部署方式分類的市場機會

第9章 依業務部門進行市場細分

• 比較：按業務部門
• 主要企業
• 小型企業
• 按業務部門的市場機會

第10章 客戶情況

第11章 區域情勢

• 區域細分
• 區域比較
• 北美洲
  • 美國
  • 加拿大
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 澳洲
  • 韓國
• 歐洲
  • 德國
  • 英國
  • 法國
• 南美洲
  • 巴西
  • 阿根廷
• 中東和非洲
  • 沙烏地阿拉伯
  • 阿拉伯聯合大公國
• 各區域的市場機遇

第12章：促進因素、挑戰與機遇

• 市場促進因素
• 市場挑戰
• 促進因素和挑戰的影響
• 市場機遇

第13章 競爭格局

• 概述
• 競爭格局
• 令人困惑的局面
• 產業風險

第14章 競爭分析

• 公司簡介
• 企業排名指數
• 公司市場定位
• CallMiner Inc.
• CloudTalk
• Cognizant Technology Solution
• Computer Talk Technology Inc.
• Five9 Inc.
• Genesys Telecom Lab Inc.
• Invoca Inc.
• Key IVR Ltd
• NICE Ltd.
• Nuance Communications Inc.
• Pindrop Security Inc.
• RingCentral Inc.
• Talkdesk Inc.
• Teneo AI
• Verint Systems Inc.

第15章附錄

The global AI in ivr payment market is forecasted to grow by USD 538.5 mn during 2024-2029, accelerating at a CAGR of 24.9% during the forecast period. The report on the global AI in ivr payment market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by enhanced customer experience and operational efficiency, escalating demand for secure and convenient digital payment solutions, technological advancements in AI and speech recognition.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's global AI in ivr payment market is segmented as below:

By Type

• Inbound IVR
• Outbound IVR
• Self service IVR
• Call routing and agent assistance

By Deployment

• Cloud based IVR
• On premise IVR
• Hybrid

By Business Segment

• Large enterprises
• Small and medium enterprises

Geography

• North America
  • US
  • Canada
• APAC
  • China
  • India
  • Japan
  • Australia
  • South Korea
• Europe
  • Germany
  • UK
  • France
• South America
  • Brazil
  • Argentina
• Middle East and Africa
  • UAE
• Rest of World (ROW)

This study identifies the hyper-personalization and contextual intelligence as one of the prime reasons driving the global AI in ivr payment market growth during the next few years. Also, integration with omnichannel communication strategies and enhanced security through biometric authentication and fraud detection will lead to sizable demand in the market.

The report on the global AI in ivr payment market covers the following areas:

• Global AI in ivr payment market sizing
• Global AI in ivr payment market forecast
• Global AI in ivr payment market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global AI in ivr payment market vendors that include Aculab Plc, CallMiner Inc., CloudTalk, Cognizant Technology Solution, Computer Talk Technology Inc., Datatel, Five9 Inc., Genesys Telecom Lab Inc., Invoca Inc., iWallet., Key IVR Ltd, NICE Ltd., Nuance Communications Inc., NuVoxx, Pindrop Security Inc., RingCentral Inc., Talkdesk Inc., Teneo AI, Verint Systems Inc.. Also, the global AI in ivr payment market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market by Geography
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by Deployment
  • Executive Summary - Chart on Market Segmentation by Business Segment
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

• 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 2.2 Criticality of inputs and Factors of differentiation
• 2.3 Factors of disruption
• 2.4 Impact of drivers and challenges

3 Market Landscape

• 3.1 Market ecosystem
• 3.2 Market characteristics
• 3.3 Value chain analysis

4 Market Sizing

• 4.1 Market definition
• 4.2 Market segment analysis
  • Market segments
• 4.3 Market size 2024
• 4.4 Market outlook: Forecast for 2024-2029

5 Historic Market Size

• 5.1 Global AI In IVR Payment Market 2019 - 2023
  • Historic Market Size - Data Table on Global AI In IVR Payment Market 2019 - 2023 ($ million)
• 5.2 Type segment analysis 2019 - 2023
  • Historic Market Size - Type Segment 2019 - 2023 ($ million)
• 5.3 Deployment segment analysis 2019 - 2023
  • Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
• 5.4 Business segment analysis 2019 - 2023
  • Historic Market Size - Business Segment 2019 - 2023 ($ million)
• 5.5 Geography segment analysis 2019 - 2023
  • Historic Market Size - Geography Segment 2019 - 2023 ($ million)
• 5.6 Country segment analysis 2019 - 2023
  • Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Five Forces Analysis

• 6.1 Five forces summary
  • Five forces analysis - Comparison between 2024 and 2029
• 6.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2024 and 2029
• 6.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
• 6.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2024 and 2029
• 6.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2024 and 2029
• 6.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2024 and 2029
• 6.7 Market condition

7 Market Segmentation by Type

• 7.1 Market segments
• 7.2 Comparison by Type
• 7.3 Inbound IVR - Market size and forecast 2024-2029
• 7.4 Outbound IVR - Market size and forecast 2024-2029
• 7.5 Self service IVR - Market size and forecast 2024-2029
• 7.6 Call routing and agent assistance - Market size and forecast 2024-2029
• 7.7 Market opportunity by Type
  • Market opportunity by Type ($ million)

8 Market Segmentation by Deployment

• 8.1 Market segments
• 8.2 Comparison by Deployment
• 8.3 Cloud based IVR - Market size and forecast 2024-2029
• 8.4 On premise IVR - Market size and forecast 2024-2029
• 8.5 Hybrid - Market size and forecast 2024-2029
• 8.6 Market opportunity by Deployment
  • Market opportunity by Deployment ($ million)

9 Market Segmentation by Business Segment

• 9.1 Market segments
• 9.2 Comparison by Business Segment
• 9.3 Large enterprises - Market size and forecast 2024-2029
• 9.4 Small and medium enterprises - Market size and forecast 2024-2029
• 9.5 Market opportunity by Business Segment
  • Market opportunity by Market Segmentation by Business Segment ($ million)

10 Customer Landscape

• 10.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

• 11.1 Geographic segmentation
• 11.2 Geographic comparison
• 11.3 North America - Market size and forecast 2024-2029
  • 11.3.1 US - Market size and forecast 2024-2029
  • 11.3.2 Canada - Market size and forecast 2024-2029
• 11.4 APAC - Market size and forecast 2024-2029
  • 11.4.1 China - Market size and forecast 2024-2029
  • 11.4.2 India - Market size and forecast 2024-2029
  • 11.4.3 Japan - Market size and forecast 2024-2029
  • 11.4.4 Australia - Market size and forecast 2024-2029
  • 11.4.5 South Korea - Market size and forecast 2024-2029
• 11.5 Europe - Market size and forecast 2024-2029
  • 11.5.1 Germany - Market size and forecast 2024-2029
  • 11.5.2 UK - Market size and forecast 2024-2029
  • 11.5.3 France - Market size and forecast 2024-2029
• 11.6 South America - Market size and forecast 2024-2029
  • 11.6.1 Brazil - Market size and forecast 2024-2029
  • 11.6.2 Argentina - Market size and forecast 2024-2029
• 11.7 Middle East and Africa - Market size and forecast 2024-2029
  • 11.7.1 Saudi Arabia - Market size and forecast 2024-2029
  • 11.7.2 UAE - Market size and forecast 2024-2029
• 11.8 Market opportunity by geography
  • Market opportunity by geography ($ million)
  • Data Tables on Market opportunity by geography ($ million)

12 Drivers, Challenges, and Opportunity

• 12.1 Market drivers
  • Enhanced customer experience and operational efficiency
  • Escalating demand for secure and convenient digital payment solutions
  • Technological advancements in AI and speech recognition
• 12.2 Market challenges
  • Data security and privacy concerns
  • Integration complexities and legacy system compatibility
  • High implementation costs and return on investment justification
• 12.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029
• 12.4 Market opportunities
  • Hyper-personalization and contextual intelligence
  • Integration with omnichannel communication strategies
  • Enhanced security through biometric authentication and fraud detection

13 Competitive Landscape

• 13.1 Overview
• 13.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 13.3 Landscape disruption
  • Overview on factors of disruption
• 13.4 Industry risks
  • Impact of key risks on business

14 Competitive Analysis

• 14.1 Companies profiled
  • Companies covered
• 14.2 Company ranking index
  • Company ranking index
• 14.3 Market positioning of companies
  • Matrix on companies position and classification
• 14.4 CallMiner Inc.
  • CallMiner Inc. - Overview
  • CallMiner Inc. - Product / Service
  • CallMiner Inc. - Key offerings
  • SWOT
• 14.5 CloudTalk
  • CloudTalk - Overview
  • CloudTalk - Product / Service
  • CloudTalk - Key offerings
  • SWOT
• 14.6 Cognizant Technology Solution
  • Cognizant Technology Solution - Overview
  • Cognizant Technology Solution - Business segments
  • Cognizant Technology Solution - Key news
  • Cognizant Technology Solution - Key offerings
  • Cognizant Technology Solution - Segment focus
  • SWOT
• 14.7 Computer Talk Technology Inc.
  • Computer Talk Technology Inc. - Overview
  • Computer Talk Technology Inc. - Product / Service
  • Computer Talk Technology Inc. - Key offerings
  • SWOT
• 14.8 Five9 Inc.
  • Five9 Inc. - Overview
  • Five9 Inc. - Product / Service
  • Five9 Inc. - Key news
  • Five9 Inc. - Key offerings
  • SWOT
• 14.9 Genesys Telecom Lab Inc.
  • Genesys Telecom Lab Inc. - Overview
  • Genesys Telecom Lab Inc. - Product / Service
  • Genesys Telecom Lab Inc. - Key offerings
  • SWOT
• 14.10 Invoca Inc.
  • Invoca Inc. - Overview
  • Invoca Inc. - Product / Service
  • Invoca Inc. - Key offerings
  • SWOT
• 14.11 Key IVR Ltd
  • Key IVR Ltd - Overview
  • Key IVR Ltd - Product / Service
  • Key IVR Ltd - Key offerings
  • SWOT
• 14.12 NICE Ltd.
  • NICE Ltd. - Overview
  • NICE Ltd. - Business segments
  • NICE Ltd. - Key news
  • NICE Ltd. - Key offerings
  • NICE Ltd. - Segment focus
  • SWOT
• 14.13 Nuance Communications Inc.
  • Nuance Communications Inc. - Overview
  • Nuance Communications Inc. - Product / Service
  • Nuance Communications Inc. - Key offerings
  • SWOT
• 14.14 Pindrop Security Inc.
  • Pindrop Security Inc. - Overview
  • Pindrop Security Inc. - Product / Service
  • Pindrop Security Inc. - Key offerings
  • SWOT
• 14.15 RingCentral Inc.
  • RingCentral Inc. - Overview
  • RingCentral Inc. - Product / Service
  • RingCentral Inc. - Key offerings
  • SWOT
• 14.16 Talkdesk Inc.
  • Talkdesk Inc. - Overview
  • Talkdesk Inc. - Product / Service
  • Talkdesk Inc. - Key offerings
  • SWOT
• 14.17 Teneo AI
  • Teneo AI - Overview
  • Teneo AI - Product / Service
  • Teneo AI - Key offerings
  • SWOT
• 14.18 Verint Systems Inc.
  • Verint Systems Inc. - Overview
  • Verint Systems Inc. - Product / Service
  • Verint Systems Inc. - Key offerings
  • SWOT

15 Appendix

• 15.1 Scope of the report
  • Market definition
  • Objectives
  • Notes and caveats
• 15.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 15.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 15.4 Research methodology
  • Research methodology
• 15.5 Data procurement
  • Information sources
• 15.6 Data validation
  • Data validation
• 15.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 15.8 Data synthesis
  • Data synthesis
• 15.9 360 degree market analysis
  • 360 degree market analysis
• 15.10 List of abbreviations
  • List of abbreviations