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市場調查報告書
商品編碼
1820206
2025 年至 2033 年自助服務技術市場報告(按產品(ATM、自助服務終端、自動販賣機)、應用(零售、QSR、銀行、旅遊和旅遊、醫療保健等)和地區分類)Self-Service Technology Market Report by Product (ATM, Kiosks, Vending Machines), Application (Retail, QSR, Banking, Travel and Tourism, Healthcare, and Others), and Region 2025-2033 |
2024年,全球自助服務技術市場規模達410億美元。展望未來, IMARC Group預計到2033年,該市場規模將達到730億美元,2025-2033年期間的複合年成長率(CAGR)為6.3%。消費者對便利性的偏好日益成長、對非接觸式解決方案的需求不斷成長、技術的快速進步、企業成本效益的提升、資料收集能力的增強以及對環境永續性的關注,推動了自助服務技術在零售、銀行、醫療保健、酒店和交通運輸等各行各業的廣泛應用。
消費者越來越青睞便利和快速
消費者越來越重視服務交付的便利性和速度,這日益推動了對自助服務技術的需求。快節奏的生活方式促使消費者尋求能夠提供快速、方便服務的解決方案。大約一半的美國人(52%)通常試圖同時做兩件或兩件以上的事情。其中60%的成年人表示他們至少有時會感到太忙,而12%的人表示他們一直或大部分時間都有這種感覺。自助結帳亭、自動櫃員機(ATM)和數位資訊亭等技術透過確保消費者獨立且有效率地完成任務來服務這種生活方式。同樣,消費者欣賞能夠控制他們的交易和互動的能力,這有助於最大限度地減少等待時間並減少對人工協助的依賴。這在零售環境中尤其明顯,自助結帳系統在其中越來越受歡迎。
增強客戶體驗和參與度
眾所周知,自助服務技術可以提升客戶體驗和參與度。這些技術讓消費者掌控自己的互動,從而獲得更令人滿意、更個人化的服務體驗。互動式自助服務終端和行動應用程式讓客戶輕鬆獲取資訊和服務。這種便利性在機場、零售店和醫療機構等注重快速高效服務的場所尤其重要。一項行業調查顯示,如果等待時間相同,30% 的快餐店 (QSR) 顧客更願意透過自助服務終端而不是收銀員下單。此外,49.4% 的零售消費者選擇自助結帳,因為他們認為自助結帳體驗更快。此外,65% 的受訪顧客認為非接觸式支付方式符合他們對安全和衛生的首要要求。
各行各業技術應用日益廣泛
自助服務解決方案在零售、銀行、醫療保健、飯店和運輸業越來越受歡迎,成為提高生產力、削減開支和提升客戶滿意度的有效途徑。銀行業正在使用 ATM、互動式櫃員機 (ITM) 和手機銀行應用程式來節省營運成本、提供全天候服務,並為消費者帶來便利安全的銀行體驗。此外,隨著生物辨識認證等尖端安全功能的實施,這些技術的可靠性和可信度也得到了提升。在印度,2024 會計年度 ATM 機月平均提領現金大幅成長 5.51%,達到 1.43 億盧比。在醫療保健產業,自助服務亭和病患入口網站也正在改善病患的登記、就診和結算流程。
ATM 佔據大部分市場佔有率
根據自助服務技術市場分析和趨勢,自動櫃員機(ATM)佔據了最大的市場佔有率,因為它在銀行業務中發揮著至關重要的作用,提供全天候現金存取服務,促進快速安全的交易,並支援存款、轉帳和餘額查詢等各種金融服務。此外,安全功能和便利性的不斷提升,使其成為全球城鄉銀行基礎設施中不可或缺的一部分,這大大提升了自助服務技術市場的佔有率和收入。
零售業佔產業最大佔有率
根據自助服務技術產業的預測和展望,零售業佔據了最大的市場佔有率。這得益於自助結帳系統、互動式自助服務終端和數位支付解決方案的廣泛應用,這些解決方案透過減少等待時間、提高效率和提供個人化服務來提升購物體驗。此外,零售商利用這些技術來簡化營運流程、收集顧客洞察,並滿足消費者日益成長的便利性和快速性需求。此外,人工智慧 (AI) 和物聯網 (IoT) 等先進技術在零售自助服務解決方案中的蓬勃發展也促進了市場的成長。
亞太地區引領市場,佔據自助服務技術最大市場佔有率
該報告還對所有主要區域市場進行了全面分析,包括北美(美國和加拿大);亞太地區(中國、日本、印度、韓國、澳洲、印尼等);歐洲(德國、法國、英國、義大利、西班牙、俄羅斯等);拉丁美洲(巴西、墨西哥等);以及中東和非洲。報告指出,亞太地區是自助服務技術最大的區域市場。
根據自助服務技術市場報告及概覽,亞太地區佔據了最大的市場佔有率,這得益於中國、日本和印度等國快速的城市化進程、蓬勃發展的中產階級以及日益普及的技術應用。此外,零售、銀行和運輸業為提升客戶體驗和營運效率,不斷增加對自助服務解決方案的投資,這也推動了自助服務技術市場的成長。此外,在民眾科技素養提升和政府扶持措施的推動下,對非接觸式和自動化服務的需求不斷成長,也推動了市場的成長。
(請注意,這只是關鍵參與者的部分名單,完整名單在報告中提供。)
The global self-service technology market size reached USD 41.0 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 73.0 Billion by 2033, exhibiting a growth rate (CAGR) of 6.3% during 2025-2033. The market is driven by increasing consumer preference for convenience, growing demand for contactless solutions, rapid technological advancements, cost efficiency for businesses, enhanced data collection capabilities, and a focus on environmental sustainability, resulting in widespread adoption across various industries, including retail, banking, healthcare, hospitality, and transportation.
Increasing Consumer Preference for Convenience and Speed
Consumers are giving more importance to convenience and speed in service delivery, which is increasingly driving the demand for self-service technologies. There has been a hike in the fast-paced lifestyle which is prompting consumers to look for solutions that give quick and hassle-free services. About half of Americans (52%) are usually trying to do two or more things at once. 60% of these adults said they at least sometimes felt too busy, and 12% feel this way all or most of the time. Self-checkout kiosks, automated teller machines (ATMs), and digital information kiosks are technologies that serve this lifestyle by making sure that consumers are performing tasks independently and efficiently. Likewise, consumers appreciate the ability to control their transactions and interactions, which helps in minimizing wait times and reduce their dependency on human assistance. This is particularly visible in retail environments, where self-checkout systems have become increasingly popular.
Enhanced Customer Experience and Engagement
The use of self-service technologies is known to improve customer experience and engagement. These technologies give consumers control over their interactions, leading to a more satisfying and personalized service experience. Interactive kiosks and mobile apps provide customers with easy access to information and services. This convenience is especially helpful in places like airports, retail establishments, and healthcare institutions where prompt and effective service is crucial. According to an industry survey, 30% of customers in quick-service restaurants (QSRs) would rather place their orders through a kiosk than a cashier if the wait times were the same. Also, 49.4% of retail consumers choose self-service checkouts because they believe it to be a quicker experience. Furthermore, 65% of customers in this survey believed that contactless payment methods are in line with their primary goals for security and hygiene.
Growing Technology Adoption in Various Industries
Self-service solutions are becoming more and more popular in the retail, banking, healthcare, hotel, and transportation industries as a way to boost productivity, cut expenses, and enhance customer happiness. ATMs, interactive teller machines (ITMs), and mobile banking applications are being used by the banking industry to save operating costs, provide 24/7 service, and give consumers a convenient and safe banking experience. Additionally, the reliability and trustworthiness of these technologies have increased with the implementation of cutting-edge security features like biometric authentication. In India, the fiscal year 2024 witnessed a notable 5.51 percent increase in the monthly average cash withdrawals from ATMs, reaching Rs 1.43 crore. In the healthcare industry, self-service kiosks and patient portals are also improving patient registration, check-in, and billing processes.
ATM accounts for the majority of the market share
According to the self-service technology market analysis and trends, automated teller machines (ATMs) accounted for the largest segment, due to their essential role in banking, providing 24/7 access to cash, facilitating quick and secure transactions, and supporting various financial services like deposits, transfers, and balance inquiries. In addition to this, the continuous advancements in security features and convenience, making them indispensable in urban and rural banking infrastructures across the globe, is providing a considerable boost to the self-service technology market share and revenue.
Retail holds the largest share of the industry
Based on the self-service technology industry forecast and outlook, the retail sector represented the largest segment. This is due to the extensive use of self-checkout systems, interactive kiosks, and digital payment solutions to enhance the shopping experience by reducing wait times, increasing efficiency, and providing personalized services. Moreover, retailers leverage these technologies to streamline operations, gather customer insights, and adapt to the growing consumer demand for convenience and speed. Besides this, the burgeoning integration of advanced technologies like artificial intelligence (AI) and the Internet of Things (IoT) in retail self-service solutions is enhancing the market growth.
Asia Pacific leads the market, accounting for the largest self-service technology market share
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, Asia Pacific represents the largest regional market for self-service technology.
As per the self-service technology market report and overview, Asia Pacific accounted for the largest segment due to rapid urbanization, a burgeoning middle class, and increasing technological adoption in countries like China, Japan, and India. Moreover, the growing investment in self-service solutions by the retail, banking, and transportation sectors to enhance customer experience and operational efficiency, is bolstering the self-service technology market growth. Additionally, the growing demand for contactless and automated services, driven by a tech-savvy population and supportive government initiatives, is propelling the market growth.
(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)