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市場調查報告書
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1746678

日本雲端聯絡中心市場報告（按組件、部署模式、組織規模、最終用途產業和地區分類，2025 年至 2033 年）

Japan Cloud-Based Contact Center Market Report by Component, Deployment Mode, Organization Size, End Use Industry, and Region 2025-2033
出版日期: | 出版商: IMARC | 英文 118 Pages | 商品交期: 5-7個工作天內

價格
簡介目錄

2024年，日本雲端聯絡中心市場規模達22億美元。展望未來， IMARC Group預計到2033年，該市場規模將達到98億美元，2025-2033年期間的複合年成長率（CAGR）為16.6%。該市場受到多種重要因素的推動，包括行動銀行應用程式使用率的不斷成長、雲端運算的普及以及先進技術的融合。

以雲端為基礎的聯絡中心是指一個虛擬客戶服務平台，提供全面的工具，用於有效管理客戶互動（包括來電和去電）。其目的是透過各種溝通管道（包括但不限於電話、電子郵件、聊天和社交媒體）提供無縫、個人化和全管道的客戶體驗。該平台配備了強大的分析和報告功能，使企業能夠深入了解客戶行為、客服人員績效和其他關鍵指標。通常，它可用於潛在客戶開發、銷售電話管理以及行銷活動支援。

日本雲端聯絡中心市場趨勢：

在日本市場，雲端聯絡中心在銀行、金融服務和保險 (BFSI) 領域中得到了顯著應用。這些中心用於分析客戶資料、交易歷史和相關資訊，以檢測和防止詐欺活動。這項應用以及手機銀行應用程式日益普及，成為推動全球市場的成長的重要驅動力。此外，由於雲端運算具有強大的可擴展性、成本效益、靈活性和功能豐富的產品等優勢，日本中小企業 (SME) 擴大採用雲端運算，這為市場擴張做出了積極貢獻。此外，雲端聯絡中心整合了人工智慧 (AI)、自然語言處理 (NLP)、機器學習 (ML)、預測分析、語音分析和物聯網 (IoT) 等先進技術，提高了客戶互動的效率和無縫性。這些技術可以分析客戶資料，提供有價值的見解，預測客戶行為，識別潛在問題，增強客戶服務，並最佳化業務流程。此外，它們還能夠分析客戶與客服人員之間的語音互動，從而深入了解客戶情緒和客服人員的績效。因此，慢性病的日益普及也促進了區域市場的發展。此外，預計該國資訊技術 (IT) 基礎設施的顯著進步將有助於市場在預測期內呈現積極的前景。

日本基於雲端的聯絡中心市場細分：

組件洞察：

  • 解決方案
    • 自動呼叫分配
    • 代理性能最佳化
    • 撥號器
    • 互動式語音應答
    • 電腦電話整合
    • 分析和報告
  • 服務
    • 專業服務
    • 託管服務

部署模式洞察：

  • 公共雲端
  • 私有雲端
  • 混合雲端

組織規模洞察：

  • 中小企業
  • 大型企業

最終用途行業洞察：

  • 金融服務業
  • 資訊科技和電信
  • 媒體和娛樂
  • 零售
  • 物流與運輸
  • 衛生保健
  • 其他

競爭格局：

市場研究報告也對競爭格局進行了全面的分析。報告涵蓋了市場結構、關鍵參與者定位、最佳制勝策略、競爭儀錶板和公司評估象限等競爭分析。此外，報告還提供了所有主要公司的詳細資料。

本報告回答的關鍵問題：

  • 日本雲端聯絡中心市場目前表現如何？未來幾年將如何表現？
  • COVID-19 對日本雲端聯絡中心市場有何影響？
  • 日本雲端聯絡中心市場按組​​件分類的分佈如何？
  • 根據部署模式，日本雲端聯絡中心市場是如何分類的？
  • 根據組織規模，日本基於雲端的聯絡中心市場是如何分類的？
  • 根據最終用途產業，日本雲端聯絡中心市場是如何分類的？
  • 日本雲端聯絡中心市場的價值鏈分為哪些階段？
  • 日本雲端聯絡中心的關鍵促進因素和挑戰是什麼？
  • 日本雲端聯絡中心市場的結構是怎麼樣的？主要參與者有哪些？
  • 日本雲端聯絡中心市場的競爭程度如何？

本報告回答的關鍵問題：

  • 日本雲端聯絡中心市場目前表現如何？未來幾年將如何表現？
  • COVID-19 對日本雲端聯絡中心市場有何影響？
  • 日本雲端聯絡中心市場按組​​件分類的分佈如何？
  • 根據部署模式，日本雲端聯絡中心市場是如何分類的？
  • 根據組織規模，日本基於雲端的聯絡中心市場是如何分類的？
  • 根據最終用途產業，日本雲端聯絡中心市場是如何分類的？
  • 日本雲端聯絡中心市場的價值鏈分為哪些階段？
  • 日本雲端聯絡中心的關鍵促進因素和挑戰是什麼？
  • 日本雲端聯絡中心市場的結構是怎麼樣的？主要參與者有哪些？
  • 日本雲端聯絡中心市場的競爭程度如何？

目錄

第1章：前言

第2章：範圍與方法

  • 研究目標
  • 利害關係人
  • 資料來源
    • 主要來源
    • 次要來源
  • 市場評估
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第3章：執行摘要

第4章：日本雲端聯絡中心市場-簡介

  • 概述
  • 市場動態
  • 產業趨勢
  • 競爭情報

第5章：日本雲端聯絡中心市場格局

  • 歷史與當前市場趨勢（2019-2024）
  • 市場預測（2025-2033）

第6章：日本雲端聯絡中心市場-細分：依組件

  • 解決方案
    • 概述
    • 市場區隔
      • 自動呼叫分配
      • 代理性能最佳化
      • 撥號器
      • 互動式語音應答
      • 電腦電話整合
      • 分析和報告
  • 服務
    • 概述
    • 市場區隔
      • 專業服務
      • 託管服務

第7章：日本雲端聯絡中心市場-細分：依部署模式

  • 公共雲端
    • 概述
  • 私有雲端
    • 概述
  • 混合雲端
    • 概述

第 8 章：日本雲端聯絡中心市場 - 細分：依組織規模

  • 中小企業
    • 概述
  • 大型企業
    • 概述

第9章：日本雲端聯絡中心市場-細分：依最終用途產業

  • 金融服務業
    • 概述
  • 資訊科技和電信
    • 概述
  • 媒體和娛樂
    • 概述
  • 零售
    • 概述
  • 物流與運輸
    • 概述
  • 衛生保健
    • 概述
  • 其他

第 10 章：日本雲端聯絡中心市場 - 競爭格局

  • 概述
  • 市場結構
  • 市場參與者定位
  • 最佳獲勝策略
  • 競爭儀錶板
  • 公司評估象限

第 11 章：關鍵參與者簡介

  • Company A
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company B
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company C
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company D
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events
  • Company E
    • Business Overview
    • Services Offered
    • Business Strategies
    • SWOT Analysis
    • Major News and Events

第 12 章：日本雲端聯絡中心市場 - 產業分析

  • 促進因素、限制因素和機遇
    • 概述
    • 驅動程式
    • 限制
    • 機會
  • 波特五力分析
    • 概述
    • 買家的議價能力
    • 供應商的議價能力
    • 競爭程度
    • 新進入者的威脅
    • 替代品的威脅
  • 價值鏈分析

第 13 章：附錄

簡介目錄
Product Code: SR112025A18537

Japan cloud-based contact center market size reached USD 2.2 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 9.8 Billion by 2033, exhibiting a growth rate (CAGR) of 16.6% during 2025-2033. The market is being propelled by several significant factors, including the growing utilization of mobile banking applications, increased acceptance of cloud computing, and the incorporation of advanced technologies.

A cloud-based contact center refers to a virtual customer service platform that offers a comprehensive array of tools for effectively managing customer interactions, both incoming and outgoing. Its purpose is to provide a seamless, personalized, and omnichannel customer experience across various communication channels, including but not limited to telephone, email, chat, and social media. This platform comes equipped with robust analytics and reporting capabilities, enabling businesses to gain valuable insights into customer behavior, agent performance, and other critical metrics. Typically, it finds applications in lead generation, the management of sales calls, and the support of marketing campaigns.

Japan Cloud-Based Contact Center Market Trends:

In the context of the Japanese market, cloud-based contact centers have found notable applications within the banking, financial services, and insurance (BFSI) sector. These centers are deployed to analyze customer data, transaction histories, and related information to detect and prevent fraudulent activities. This application, along with the increasing use of mobile banking apps, stands as a prominent driver fueling market growth on a global scale. Additionally, the rising adoption of cloud computing within small and medium-sized enterprises (SMEs) in Japan, driven by its advantages like robust scalability, cost-effectiveness, flexibility, and feature-rich offerings, is contributing positively to market expansion. Moreover, the integration of advanced technologies such as artificial intelligence (AI), natural language processing (NLP), machine learning (ML), predictive analytics, voice analytics, and the Internet of Things (IoT) within cloud-based contact centers is enhancing the efficiency and seamlessness of customer interactions. These technologies enable the analysis of customer data to provide valuable insights, forecast customer behavior, identify potential issues, enhance customer service, and optimize business processes. Furthermore, they offer the capability to analyze voice interactions between customers and agents, providing insights into customer sentiment and agent performance. As such, the increasing prevalence of chronic conditions is also catalyzing the regional market. Additionally, significant advancements in the country's information technology (IT) infrastructures are expected to contribute to a positive outlook for the market over the forecasted period.

Japan Cloud-Based Contact Center Market Segmentation:

Component Insights:

  • Solution
    • Automatic Call Distribution
    • Agent Performance Optimization
    • Dialers
    • Interactive Voice Response
    • Computer Telephony Integration
    • Analytics and Reporting
  • Service
    • Professional Services
    • Managed Services

Deployment Mode Insights:

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

Organization Size Insights:

  • Small and Medium-sized Enterprises
  • Large Enterprises

End Use Industry Insights:

  • BFSI
  • IT and Telecom
  • Media and Entertainment
  • Retail
  • Logistics and Transport
  • Healthcare
  • Others

Competitive Landscape:

The market research report has also provided a comprehensive analysis of the competitive landscape. Competitive analysis such as market structure, key player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided.

Key Questions Answered in This Report:

  • How has the Japan cloud-based contact center market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the Japan cloud-based contact center market?
  • What is the breakup of the Japan cloud-based contact center market on the basis of component?
  • What is the breakup of the Japan cloud-based contact center market on the basis of deployment mode?
  • What is the breakup of the Japan cloud-based contact center market on the basis of organization size?
  • What is the breakup of the Japan cloud-based contact center market on the basis of end use industry?
  • What are the various stages in the value chain of the Japan cloud-based contact center market?
  • What are the key driving factors and challenges in the Japan cloud-based contact center?
  • What is the structure of the Japan cloud-based contact center market and who are the key players?
  • What is the degree of competition in the Japan cloud-based contact center market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Japan Cloud-Based Contact Center Market - Introduction

  • 4.1 Overview
  • 4.2 Market Dynamics
  • 4.3 Industry Trends
  • 4.4 Competitive Intelligence

5 Japan Cloud-Based Contact Center Market Landscape

  • 5.1 Historical and Current Market Trends (2019-2024)
  • 5.2 Market Forecast (2025-2033)

6 Japan Cloud-Based Contact Center Market - Breakup by Component

  • 6.1 Solution
    • 6.1.1 Overview
    • 6.1.2 Historical and Current Market Trends (2019-2024)
    • 6.1.3 Market Segmentation
      • 6.1.3.1 Automatic Call Distribution
      • 6.1.3.2 Agent Performance Optimization
      • 6.1.3.3 Dialers
      • 6.1.3.4 Interactive Voice Response
      • 6.1.3.5 Computer Telephony Integration
      • 6.1.3.6 Analytics and Reporting
    • 6.1.4 Market Forecast (2025-2033)
  • 6.2 Service
    • 6.2.1 Overview
    • 6.2.2 Historical and Current Market Trends (2019-2024)
    • 6.2.3 Market Segmentation
      • 6.2.3.1 Professional Services
      • 6.2.3.2 Managed Services
    • 6.2.4 Market Forecast (2025-2033)

7 Japan Cloud-Based Contact Center Market - Breakup by Deployment Mode

  • 7.1 Public Cloud
    • 7.1.1 Overview
    • 7.1.2 Historical and Current Market Trends (2019-2024)
    • 7.1.3 Market Forecast (2025-2033)
  • 7.2 Private Cloud
    • 7.2.1 Overview
    • 7.2.2 Historical and Current Market Trends (2019-2024)
    • 7.2.3 Market Forecast (2025-2033)
  • 7.3 Hybrid Cloud
    • 7.3.1 Overview
    • 7.3.2 Historical and Current Market Trends (2019-2024)
    • 7.3.3 Market Forecast (2025-2033)

8 Japan Cloud-Based Contact Center Market - Breakup by Organization Size

  • 8.1 Small and Medium-sized Enterprises
    • 8.1.1 Overview
    • 8.1.2 Historical and Current Market Trends (2019-2024)
    • 8.1.3 Market Forecast (2025-2033)
  • 8.2 Large Enterprises
    • 8.2.1 Overview
    • 8.2.2 Historical and Current Market Trends (2019-2024)
    • 8.2.3 Market Forecast (2025-2033)

9 Japan Cloud-Based Contact Center Market - Breakup by End Use Industry

  • 9.1 BFSI
    • 9.1.1 Overview
    • 9.1.2 Historical and Current Market Trends (2019-2024)
    • 9.1.3 Market Forecast (2025-2033)
  • 9.2 IT and Telecom
    • 9.2.1 Overview
    • 9.2.2 Historical and Current Market Trends (2019-2024)
    • 9.2.3 Market Forecast (2025-2033)
  • 9.3 Media and Entertainment
    • 9.3.1 Overview
    • 9.3.2 Historical and Current Market Trends (2019-2024)
    • 9.3.3 Market Forecast (2025-2033)
  • 9.4 Retail
    • 9.4.1 Overview
    • 9.4.2 Historical and Current Market Trends (2019-2024)
    • 9.4.3 Market Forecast (2025-2033)
  • 9.5 Logistics and Transport
    • 9.5.1 Overview
    • 9.5.2 Historical and Current Market Trends (2019-2024)
    • 9.5.3 Market Forecast (2025-2033)
  • 9.6 Healthcare
    • 9.6.1 Overview
    • 9.6.2 Historical and Current Market Trends (2019-2024)
    • 9.6.3 Market Forecast (2025-2033)
  • 9.7 Others
    • 9.7.1 Historical and Current Market Trends (2019-2024)
    • 9.7.2 Market Forecast (2025-2033)

10 Japan Cloud-Based Contact Center Market - Competitive Landscape

  • 10.1 Overview
  • 10.2 Market Structure
  • 10.3 Market Player Positioning
  • 10.4 Top Winning Strategies
  • 10.5 Competitive Dashboard
  • 10.6 Company Evaluation Quadrant

11 Profiles of Key Players

  • 11.1 Company A
    • 11.1.1 Business Overview
    • 11.1.2 Services Offered
    • 11.1.3 Business Strategies
    • 11.1.4 SWOT Analysis
    • 11.1.5 Major News and Events
  • 11.2 Company B
    • 11.2.1 Business Overview
    • 11.2.2 Services Offered
    • 11.2.3 Business Strategies
    • 11.2.4 SWOT Analysis
    • 11.2.5 Major News and Events
  • 11.3 Company C
    • 11.3.1 Business Overview
    • 11.3.2 Services Offered
    • 11.3.3 Business Strategies
    • 11.3.4 SWOT Analysis
    • 11.3.5 Major News and Events
  • 11.4 Company D
    • 11.4.1 Business Overview
    • 11.4.2 Services Offered
    • 11.4.3 Business Strategies
    • 11.4.4 SWOT Analysis
    • 11.4.5 Major News and Events
  • 11.5 Company E
    • 11.5.1 Business Overview
    • 11.5.2 Services Offered
    • 11.5.3 Business Strategies
    • 11.5.4 SWOT Analysis
    • 11.5.5 Major News and Events

12 Japan Cloud-Based Contact Center Market - Industry Analysis

  • 12.1 Drivers, Restraints, and Opportunities
    • 12.1.1 Overview
    • 12.1.2 Drivers
    • 12.1.3 Restraints
    • 12.1.4 Opportunities
  • 12.2 Porters Five Forces Analysis
    • 12.2.1 Overview
    • 12.2.2 Bargaining Power of Buyers
    • 12.2.3 Bargaining Power of Suppliers
    • 12.2.4 Degree of Competition
    • 12.2.5 Threat of New Entrants
    • 12.2.6 Threat of Substitutes
  • 12.3 Value Chain Analysis

13 Appendix