市場調查報告書
商品編碼
1451889
2024-2032 年隊列管理系統市場報告(按產品、部署模型、模式、應用、垂直行業和地區)Queue Management System Market Report by Offering, Deployment Model, Mode, Application, Industry Vertical, and Region 2024-2032 |
2023年,全球隊列管理系統市場規模達到5.747億美元。展望未來, IMARC Group預計到2032年市場規模將達到8.363億美元,2024-2032年複合年成長率(CAGR)為4.13%。醫療保健行業擴大採用輕鬆處理患者查詢並避免疾病傳播、提高利用率以提高客戶參與度以及管理客戶流量的需求不斷成長,這些都是推動市場發展的一些關鍵因素。
隊列管理系統是一種基於軟體的解決方案,旨在簡化管理和組織隊列的過程。它產生有關佇列效能和模式、客戶流和行為以及服務指標的資料和分析。它提供隊列等待時間的即時更新並管理客戶互動。它還提高了服務透明度,減少了個人在等待期間的不確定性或沮喪感。它提高了客戶忠誠度和保留率,並提高了服務交付的個人化程度。隊列管理系統有助於改善客戶體驗、最佳化服務效率、減少等待時間。它允許員工更專注於引導客戶,從而有助於提高員工的工作效率。除此之外,它還有利於提高企業的獲利能力和簡化溝通。因此,隊列管理系統廣泛應用於全球的醫療保健、IT 和電信、旅遊和酒店、能源和公用事業行業。
目前,醫療保健行業擴大採用排隊管理系統來輕鬆處理患者查詢並避免疾病在個人之間傳播,這是支持市場成長的關鍵因素之一。除此之外,對隊列管理系統管理客戶流量和移動以提高商店生產力的需求不斷成長,正在對市場產生積極影響。此外,擴大利用隊列管理系統來提高客戶參與度,為行業投資者提供了利潤豐厚的成長機會。除此之外,對具有成本效益和高效的排隊解決方案的需求也在增加,這些解決方案可以為全球各地的個人節省時間。再加上擴大採用隊列管理系統來避免商店過度擁擠,正在推動市場的成長。此外,提供即時警報和通知的人工智慧 (AI) 和分析等先進技術的不斷湧現也促進了市場的成長。此外,對隊列管理系統識別客戶流量以幫助改善決策的需求不斷成長,這提供了有利的市場前景。此外,自動隊列管理系統的日益普及正在推動市場的成長,該系統會自動要求顧客前往下一個可進入的櫃檯。
The global queue management system market size reached US$ 574.7 Million in 2023. Looking forward, IMARC Group expects the market to reach US$ 836.3 Million by 2032, exhibiting a growth rate (CAGR) of 4.13% during 2024-2032. The growing adoption in the healthcare industry for handling patient queries easily and avoiding the spread of diseases, increasing utilization to enhance customer engagement, and rising demand to manage customer traffic represent some of the key factors driving the market.
Queue management system is a software-based solution that is designed to streamline the process of managing and organizing queues. It generates data and analytics on queue performance and patterns, customer flow and behavior, and service metrics. It provides real-time updates on queue wait times and manages customer interactions. It also offers increased service transparency and reduces uncertainty or frustration among individuals during the waiting period. It increases customer loyalty and retention rates and improves personalization of service delivery. Queue management system assists in improving customer experience, optimizing service efficiency, and decreasing waiting time. It aids in enhancing staff productivity by allowing staff members to focus more on guiding customers. Besides this, it is beneficial in increasing profitability of a business and streamlining communications. As a result, queue management system is widely employed in the healthcare, IT and telecom, travel and hospitality, and energy and utilities industries across the globe.
At present, the rising adoption of queue management systems in the healthcare industry for handling patient queries easily and avoiding spread of diseases among individuals represents one of the key factors supporting the growth of the market. Besides this, the growing demand for queue management systems to manage customer traffic and movement to boost productivity in a store is positively influencing the market. Additionally, the increasing utilization of queue management systems to enhance customer engagement is offering lucrative growth opportunities to industry investors. Apart from this, there is a rise in the demand for cost-effective and efficient queue solutions that save time for individuals across the globe. This, coupled with the increasing adoption of queue management systems to avoid store overcrowding, is impelling the growth of the market. In addition, the rising emergence of advanced technologies, such as artificial intelligence (AI) and analytics, that provide real-time alerts and notifications is contributing to the growth of the market. Moreover, the growing demand for queue management systems to identify customer flow that helps in improving decision-making is offering a favorable market outlook. Furthermore, the rising adoption of automated queue management systems that automatically request customers to move forward to the next accessible counter is propelling the growth of the market.
IMARC Group provides an analysis of the key trends in each segment of the global queue management system market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on offering, deployment model, mode, application, and industry vertical.
Solution
Hardware
Software
Service
Professional Service
Managed Service
The report has provided a detailed breakup and analysis of the queue management system market based on the offering. This includes solution (hardware and software) and service (professional service and managed service). According to the report, solution represented the largest segment.
On-premises
Cloud-based
A detailed breakup and analysis of the queue management system market based on the deployment model has also been provided in the report. This includes on-premises and cloud-based. According to the report, cloud-based accounted for the largest market share.
Virtual Queuing
Linear Queuing
A detailed breakup and analysis of the queue management system market based on the mode has also been provided in the report. This includes virtual queuing and linear queuing. According to the report, virtual queuing accounted for the largest market share.
Reporting and Analytics
Real-Time Monitoring
Appointment Management
Customer Service
Query Handling
In-Store Management
Others
A detailed breakup and analysis of the queue management system market based on the application has also been provided in the report. This includes reporting and analytics, real-time monitoring, appointment management, customer service, query handling, in-store management, and others. According to the report, customer services accounted for the largest market share.
BFSI
Retail and Consumer Goods
Healthcare and Life Sciences
Government and Public Sector
IT and Telecom
Travel and Hospitality
Energy and Utilities
Others
A detailed breakup and analysis of the queue management system market based on the industry vertical has also been provided in the report. This includes BFSI, retail and consumer goods, healthcare and life sciences, government and public sector, IT and telecom, travel and hospitality, energy and utilities, and others. According to the report, healthcare and life sciences accounted for the largest market share.
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for queue management system. Some of the factors driving the North America queue management system market included the growing adoption to manage large customer queues, presence of various market players, increasing introduction of advanced technologies in the region, etc.
The report has also provided a comprehensive analysis of the competitive landscape in the global queue management system market. Detailed profiles of all major companies have been provided. Some of the companies covered include Advantech Co. Ltd., AKIS Technologies UAB, ATT Systems Group, Aurionpro Solutions Limited, Awebstar Technologies Pte Ltd., MaliaTec (Malia Group), QLess Inc., Q-Matic AB, Q-nomy Inc., Qudini Limited (Verint Systems Inc.), Skiplino, XIPHIAS Software Technologies Pvt. Ltd., Xtreme Media Pvt. Ltd, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.