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1111395

聯絡中心軟件市場:2022-2027 年全球行業趨勢、份額、規模、增長、機遇和預測

Contact Center Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
出版日期: | 出版商: IMARC Services Private Limited | 英文 145 Pages | 商品交期: 2-3個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

到 2021 年，全球聯絡中心軟件市場將達到 249 億美元。展望未來，IMARC Group 預測到 2027 年將達到 709 億美元，2022 年至 2027 年間的增長率（CAGR）為 19.25%。考慮到 COVID-19 的不確定性，我們不斷跟蹤和評估大流行對各種最終用途行業的直接和間接影響。這些見解作為市場的主要貢獻者包含在報告中。

聯絡中心軟件是公司用來與客戶溝通並優化入站和出站操作的通信系統。實現跨多個渠道的流暢交互，包括視頻、語音、實時網絡聊天、聊天機器人對話、移動應用程序和社交媒體。該軟件還通過集中式平台提供實時呼叫監控、分析和報告。它們通常以本地、託管、雲和虛擬變體形式出現，並廣泛用於單渠道和多渠道呼叫中心。它還具有成本效益，並為企業提供增強的可見性和運營控制。

全球電信行業的顯著增長以及對業務流程自動化解決方案不斷增長的需求是為市場帶來光明前景的關鍵因素之一。此外，產品在醫療保健、信息技術 (IT)、零售、銀行、金融服務、保險 (BFSI)、媒體和教育等各個行業的廣泛採用也推動了市場增長。聯絡中心軟件廣泛用於勞動力優化、虛擬通信、雙向語音響應、欺詐管理、報告和分析、維護網絡安全等。此外，為滿足消費者的動態需求，物聯網（IoT）、人工智能（AI）、機器學習（ML）、大數據、雲計算解決方案和聯絡中心軟件集成等各種技術的進步正在貢獻力量為市場的成長。預計推動市場增長的其他因素包括大中型組織（尤其是在新興經濟體）對呼叫中心服務的使用增加，以及廣泛的研發 (R&D) 活動。

主要市場細分

  • 在其聯絡中心軟件全球市場報告中，IMARC Group 對每個子細分市場的主要趨勢進行了分析，並預測了 2022 年至 2027 年在全球、地區和國家層面的情況。該報告根據組件、部署模式、公司規模和最終用途對市場進行了分類。

按組件分類

  • 解決方案
  • 自動呼叫分配 (ACD)
  • 通話錄音
  • 計算機電話集成 (CTI)
  • 客戶協作
  • 撥號器
  • 交互式語音應答 (IVR)
  • 其他
  • 服務
  • 集成和部署
  • 支持和維護
  • 培訓和諮詢
  • 託管服務

按安裝類型細分

  • 本地
  • 雲型

按公司規模細分

  • 大公司
  • 中小企業

最終用戶細分

  • BFSI
  • 消費品/零售
  • 政府機構
  • 醫療保健
  • IT/通信
  • 旅遊和款待
  • 其他

按地區細分

  • 北美
  • 美國
  • 加拿大
  • 亞太地區
  • 中國
  • 日本
  • 印度
  • 韓國
  • 澳大利亞
  • 印度尼西亞
  • 其他
  • 歐洲
  • 德國
  • 法國
  • 英國
  • 意大利
  • 西班牙
  • 俄羅斯
  • 其他
  • 拉丁美洲
  • 巴西
  • 墨西哥
  • 其他
  • 中東和非洲

本報告回答的關鍵問題

  • 到目前為止，全球聯絡中心軟件市場的表現如何，未來幾年會是什麼樣子？
  • COVID-19 對全球聯絡中心軟件市場產生了哪些影響？
  • 主要的區域市場有哪些？
  • 基於組件的市場細分是什麼？
  • 按部署模式劃分的市場細分是什麼？
  • 基於公司規模的市場細分是什麼？
  • 基於最終用途的市場細分是什麼？
  • 行業價值鏈的不同階段有哪些？
  • 行業的主要驅動力和挑戰是什麼？
  • 聯絡中心軟件的全球市場結構是什麼？主要參與者有哪些？
  • 您所在行業的競爭力如何？

內容

第1章前言

第 2 章研究方法和範圍

  • 調查目的
  • 利益相關者
  • 數據來源
    • 主要信息
    • 輔助信息
  • 市場估算
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第 3 章執行摘要

第4章介紹

  • 概覽
  • 主要工業趨勢

第 5 章聯絡中心軟件全球市場

  • 市場概覽
  • 市場結果
  • COVID-19 的影響
  • 市場預測

第 6 章按組件劃分的市場細分

  • 解決方案
    • 市場趨勢
    • 主要細分市場
      • 自動呼叫分配系統 (ACD)
      • 通話錄音
      • 計算機電話集成 (CTI)
      • 客戶協作
      • 撥號器
      • 交互式語音應答 (IVR)
      • 其他
    • 市場預測
  • 服務
    • 市場趨勢
    • 主要細分市場
      • 集成和部署
      • 支持和維護
      • 培訓與諮詢
      • 託管服務
    • 市場預測

第 7 章按部署模式劃分的市場細分

  • 本地
    • 市場趨勢
    • 市場預測
  • 雲型
    • 市場趨勢
    • 市場預測

第 8 章按公司規模劃分的市場細分

  • 大公司
    • 市場趨勢
    • 市場預測
  • 中小企業
    • 市場趨勢
    • 市場展望

第 9 章按最終用戶劃分的市場細分

  • BFSI
    • 市場趨勢
    • 市場預測
  • 消費品/零售
    • 市場趨勢
    • 市場預測
  • 政府辦公室
    • 市場趨勢
    • 市場預測
  • 醫療保健
    • 市場趨勢
    • 市場預測
  • IT/通信
    • 市場趨勢
    • 市場預測
  • 旅遊和酒店市場
    • 市場趨勢
    • 市場展望
  • 其他
    • 市場趨勢
    • 市場預測

第 10 章區域市場細分

  • 北美
    • 美國
      • 市場趨勢
      • 市場預測
    • 加拿大
      • 市場趨勢
      • 市場展望
  • 亞太地區
    • 中國
      • 市場趨勢
      • 市場展望
    • 日本
      • 市場趨勢
      • 市場展望
    • 印度
      • 市場趨勢
      • 市場展望
    • 韓國市場
      • 市場趨勢
      • 市場展望
    • 澳大利亞
      • 市場趨勢
      • 市場展望
    • 印度尼西亞
      • 市場趨勢
      • 市場展望
    • 其他
      • 市場趨勢
      • 市場預測
  • 歐洲
    • 德國
      • 市場趨勢
      • 市場展望
    • 法國
      • 市場趨勢
      • 市場預測
    • 英國
      • 市場趨勢
      • 市場預測
    • 意大利
      • 市場趨勢
      • 市場展望
    • 西班牙
      • 市場趨勢
      • 市場展望
    • 俄羅斯
      • 市場趨勢
      • 市場展望
    • 其他
      • 市場趨勢
      • 市場預測
  • 拉丁美洲
    • 巴西
      • 市場趨勢
      • 市場展望
    • 墨西哥
      • 市場趨勢
      • 市場展望
    • 其他
      • 市場趨勢
      • 市場預測
  • 中東和非洲
    • 市場趨勢
    • 按國家/地區劃分的市場細分
    • 市場展望

第 11 章 SWOT 分析

  • 概覽
  • 實力
  • 弱點
  • 機會
  • 威脅

第 12 章價值鏈分析

第13章搬運工五力分析

  • 概覽
  • 買家的議價能力
  • 供應商的議價能力
  • 爭用度
  • 新進入者的威脅
  • 替代品的威脅

第 14 章價格分析

第 15 章競爭格局

  • 市場結構
  • 主要公司
  • 主要公司簡介
    • Aspect Software
    • Avaya Inc.
    • Cisco Systems Inc.
    • Enghouse Interactive Inc.
    • Five9 Inc.
    • Genesys
    • International Business Machines Corporation
    • NEC Corporation
    • Oracle Corporation
    • SAP SE
    • Unify Inc.（Atos SE）
目錄
Product Code: SR0822A93_Report

The global contact center software market size reached US$ 24.9 Billion in 2021. Looking forward, IMARC Group expects the market to reach US$ 70.9 Billion by 2027, exhibiting a growth rate (CAGR) of 19.25% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.

Contact center software is a telecommunication system used by organizations to communicate with their customers and optimize inbound and outbound operations. It enables smooth interactions through numerous channels, including video, voice, live web chats, chatbot conversations, mobile applications and social media. The software also offers real-time call monitoring, analysis and reporting through a centralized platform. It is commonly available in on-premises, hosted and cloud-based or virtual variants and is widely used by uni- and multi-channel call centers. It is also highly cost-effective and provides enhanced visibility and operational control to the enterprises.

Significant growth in the telecommunications industry across the globe, along with the increasing requirement for business process automation solutions, is one of the key factors creating a positive outlook for the market. Furthermore, widespread product adoption across various industries, including healthcare, information technology (IT), retail, banking, financial services and insurance (BFSI), media and education, is providing a thrust to the market growth. Contact center software is extensively used for workforce optimization, virtual communications, interactive voice response, fraud management, reporting and analytics and maintaining network security. Additionally, various technological advancements, such as the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML), big data and cloud computing solutions, with the contact center software to cater to the dynamic consumer requirements, are contributing to the market growth. Other factors, including increasing utilization of call centers services by large- and medium-sized organizations, especially in the developing economies, along with extensive research and development (R&D) activities, are anticipated to drive the market toward growth.

Key Market Segmentation:

  • IMARC Group provides an analysis of the key trends in each sub-segment of the global contact center software market report, along with forecasts at the global, regional and country level from 2022-2027. Our report has categorized the market based on component, deployment mode, enterprise size and end use.

Breakup by Component:

  • Solution
  • Automatic Call Distribution (ACD)
  • Call Recording
  • Computer Telephony Integration (CTI)
  • Customer Collaboration
  • Dialer
  • Interactive Voice Responses (IVR)
  • Others
  • Service
  • Integration and Deployment
  • Support and Maintenance
  • Training and Consulting
  • Managed Services

Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Breakup by Enterprise Size:

  • Large Enterprise
  • Small and Medium Enterprise

Breakup by End Use:

  • BFSI
  • Consumer Goods and Retail
  • Government
  • Healthcare
  • IT and Telecom
  • Travel and Hospitality
  • Others

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

  • The competitive landscape of the industry has also been examined along with the profiles of the key players being Aspect Software, Avaya Inc., Cisco Systems Inc., Enghouse Interactive Inc., Five9 Inc., Genesys, International Business Machines Corporation, NEC Corporation, Oracle Corporation, SAP SE and Unify Inc. (Atos SE).

Key Questions Answered in This Report:

  • How has the global contact center software market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global contact center software market?
  • What are the key regional markets?
  • What is the breakup of the market based on the component?
  • What is the breakup of the market based on the deployment mode?
  • What is the breakup of the market based on the enterprise size?
  • What is the breakup of the market based on the end use?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global contact center software market and who are the key players?
  • What is the degree of competition in the industry?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Contact Center Software Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Solution
    • 6.1.1 Market Trends
    • 6.1.2 Key Segments
      • 6.1.2.1 Automatic Call Distribution (ACD)
      • 6.1.2.2 Call Recording
      • 6.1.2.3 Computer Telephony Integration (CTI)
      • 6.1.2.4 Customer Collaboration
      • 6.1.2.5 Dialer
      • 6.1.2.6 Interactive Voice Responses (IVR)
      • 6.1.2.7 Others
    • 6.1.3 Market Forecast
  • 6.2 Service
    • 6.2.1 Market Trends
    • 6.2.2 Key Segments
      • 6.2.2.1 Integration and Deployment
      • 6.2.2.2 Support and Maintenance
      • 6.2.2.3 Training and Consulting
      • 6.2.2.4 Managed Services
    • 6.2.3 Market Forecast

7 Market Breakup by Deployment Mode

  • 7.1 On-premises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Cloud-based
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Enterprise Size

  • 8.1 Large Enterprise
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Small and Medium Enterprise
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by End Use

  • 9.1 BFSI
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Consumer Goods and Retail
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Government
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Healthcare
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 IT and Telecom
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Travel and Hospitality
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Others
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia-Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Aspect Software
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2 Avaya Inc.
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
    • 15.3.3 Cisco Systems Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
    • 15.3.4 Enghouse Interactive Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 Five9 Inc.
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
      • 15.3.5.3 Financials
    • 15.3.6 Genesys
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 International Business Machines Corporation
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
      • 15.3.7.3 Financials
      • 15.3.7.4 SWOT Analysis
    • 15.3.8 NEC Corporation
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 Oracle Corporation
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
      • 15.3.9.3 Financials
      • 15.3.9.4 SWOT Analysis
    • 15.3.10 SAP SE
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
      • 15.3.10.3 Financials
      • 15.3.10.4 SWOT Analysis
    • 15.3.11 Unify Inc. (Atos SE)
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio

List of Figures

  • Figure 1: Global: Contact Center Software Market: Major Drivers and Challenges
  • Figure 2: Global: Contact Center Software Market: Sales Value (in Billion US$), 2016-2021
  • Figure 3: Global: Contact Center Software Market Forecast: Sales Value (in Billion US$), 2022-2027
  • Figure 4: Global: Contact Center Software Market: Breakup by Component (in %), 2021
  • Figure 5: Global: Contact Center Software Market: Breakup by Deployment Mode (in %), 2021
  • Figure 6: Global: Contact Center Software Market: Breakup by Enterprise Size (in %), 2021
  • Figure 7: Global: Contact Center Software Market: Breakup by End Use (in %), 2021
  • Figure 8: Global: Contact Center Software Market: Breakup by Region (in %), 2021
  • Figure 9: Global: Contact Center Software (Solution) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 10: Global: Contact Center Software (Solution) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 11: Global: Contact Center Software (Service) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 12: Global: Contact Center Software (Service) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 13: Global: Contact Center Software (On-premises) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 14: Global: Contact Center Software (On-premises) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 15: Global: Contact Center Software (Cloud-based) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 16: Global: Contact Center Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 17: Global: Contact Center Software (Large Enterprise) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 18: Global: Contact Center Software (Large Enterprise) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 19: Global: Contact Center Software (Small and Medium Enterprise) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 20: Global: Contact Center Software (Small and Medium Enterprise) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 21: Global: Contact Center Software (BFSI) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 22: Global: Contact Center Software (BFSI) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 23: Global: Contact Center Software (Consumer Goods and Retail) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 24: Global: Contact Center Software (Consumer Goods and Retail) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 25: Global: Contact Center Software (Government) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 26: Global: Contact Center Software (Government) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 27: Global: Contact Center Software (Healthcare) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 28: Global: Contact Center Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 29: Global: Contact Center Software (IT and Telecom) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 30: Global: Contact Center Software (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 31: Global: Contact Center Software (Travel and Hospitality) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 32: Global: Contact Center Software (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 33: Global: Contact Center Software (Other End Uses) Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 34: Global: Contact Center Software (Other End Uses) Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 35: North America: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 36: North America: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 37: United States: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 38: United States: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 39: Canada: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 40: Canada: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 41: Asia-Pacific: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 42: Asia-Pacific: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 43: China: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 44: China: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 45: Japan: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 46: Japan: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 47: India: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 48: India: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 49: South Korea: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 50: South Korea: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 51: Australia: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 52: Australia: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 53: Indonesia: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 54: Indonesia: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 55: Others: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 56: Others: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 57: Europe: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 58: Europe: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 59: Germany: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 60: Germany: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 61: France: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 62: France: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 63: United Kingdom: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 64: United Kingdom: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 65: Italy: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 66: Italy: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 67: Spain: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 68: Spain: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 69: Russia: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 70: Russia: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 71: Others: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 72: Others: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 73: Latin America: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 74: Latin America: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 75: Brazil: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 76: Brazil: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 77: Mexico: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 78: Mexico: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 79: Others: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 80: Others: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 81: Middle East and Africa: Contact Center Software Market: Sales Value (in Million US$), 2016 & 2021
  • Figure 82: Middle East and Africa: Contact Center Software Market: Breakup by Country (in %), 2021
  • Figure 83: Middle East and Africa: Contact Center Software Market Forecast: Sales Value (in Million US$), 2022-2027
  • Figure 84: Global: Contact Center Software Industry: SWOT Analysis
  • Figure 85: Global: Contact Center Software Industry: Value Chain Analysis
  • Figure 86: Global: Contact Center Software Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Contact Center Software Market: Key Industry Highlights, 2021 and 2027
  • Table 2: Global: Contact Center Software Market Forecast: Breakup by Component (in Million US$), 2022-2027
  • Table 3: Global: Contact Center Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2022-2027
  • Table 4: Global: Contact Center Software Market Forecast: Breakup by Enterprise Size (in Million US$), 2022-2027
  • Table 5: Global: Contact Center Software Market Forecast: Breakup by End Use (in Million US$), 2022-2027
  • Table 6: Global: Contact Center Software Market Forecast: Breakup by Region (in Million US$), 2022-2027
  • Table 7: Global: Contact Center Software Market: Competitive Structure
  • Table 8: Global: Contact Center Software Market: Key Players