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市場調查報告書
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1727988

客戶資訊系統市場規模、佔有率、趨勢分析報告：2025 年至 2030 年按組件、應用、地區和細分市場預測

Customer Information System Market Size, Share & Trends Analysis Report, By Component, By Application, By Region, And Segment Forecasts, 2025 - 2030
出版日期: | 出版商: Grand View Research | 英文 120 Pages | 商品交期: 2-10個工作天內

價格

客戶資訊系統的市場趨勢

預計 2024 年全球客戶資訊系統 (CIS) 市場規模將達到 15.6 億美元，2025 年至 2030 年的複合年成長率將達到 12.6%。

CIS 市場有幾種趨勢，其中一些趨勢如下：企業希望最大限度地降低IT基礎設施成本並提高資料可用性，這導致雲端基礎的CIS 平台被廣泛採用。此外，將CIS與分析和人工智慧等工具結合正逐漸成為一種趨勢。這種整合有助於企業更了解客戶的行為、需求和願望，從而幫助他們更好地為客戶提供服務。

另一個新趨勢是企業越來越關注保護其資料和資訊。歐洲《一般資料保護規範》（GDPR）和美國《消費者隱私法案》（CCPA）的通過給企業帶來了越來越大的壓力，要求企業確保其客戶資訊系統平台符合最高的資料保護標準。這促使企業採用具有更好的加密、資料安全性和更嚴格的存取控制的 CIS 解決方案，以防止客戶資料被駭客入侵或未授權存取。

各個領域的公司都在將數位技術融入業務中，以最佳化流程、與客戶互動並提高營運效率。不斷變化的市場需要採用複雜的 CIS 解決方案，以管理大量客戶資料、提供即時分析並推動多通路互動。此外，公共產業行業中智慧電錶和物聯網設備的使用增加正在推動 CIS 市場的發展。這些技術產生大量數據，但為了使其有用，我們需要一個高效的系統來管理和分析它。

因此，技術是不斷發展的客戶資訊系統市場的關鍵決定因素。科技領域的另一個重要趨勢是人工智慧和機器學習在客戶資訊系統平台中的應用。 AI 和 ML 可以即時分析大量客戶資料並提供業務洞察。例如，人工智慧驅動的預測分析將使組織能夠預測客戶的需求和偏好，並在需要之前提供服務。

另一個重要的技術趨勢是使用區塊鏈進行資料的安全儲存和共用。區塊鏈技術為儲存客戶資料提供了一個去中心化、安全的環境，有助於避免資料外洩和不遵守資料保護法。此外，機器人流程自動化（RPA）在客戶資訊系統中的使用也逐漸增加。 RPA 有助於實現資料輸入等流程的自動化，最大限度地減少手動操作時容易發生的錯誤，同時騰出時間執行其他重要任務。

目錄

第1章調查方法與範圍

第2章執行摘要

第3章客戶資訊系統市場變數、趨勢與範圍

  • 市場體系展望
  • 市場動態
    • 市場促進因素分析
    • 市場限制因素分析
    • 產業挑戰
  • 客戶資訊系統市場分析工具
    • 產業分析—波特五力分析
    • PESTEL分析

第4章客戶資訊系統市場組件展望

  • 客戶資訊系統市場：按組件分析和市場佔有率，2024 年和 2030 年
  • 解決方案
  • 服務

第5章客戶資訊系統市場應用展望

  • 客戶資訊系統市場：2024 年和 2030 年的應用分析和市場佔有率
  • 水和污水管理
  • 電源管理
  • 公共瓦斯管理

第6章客戶資訊系統市場：按地區估計和趨勢分析

  • 2024 年和 2030 年客戶資訊系統市場佔有率（按地區分類，百萬美元）
  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 英國
    • 德國
    • 法國
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
  • 拉丁美洲
    • 巴西
  • 中東和非洲
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯
    • 南非

第7章 競爭態勢

  • 公司分類
  • 2024年公司市場佔有率分析
  • 公司熱圖分析
  • 公司簡介/上市公司
    • Oracle Corporation
    • SAP SE
    • IBM Corporation
    • Advanced Utility Systems
    • Cayenta
    • Fluentgrid Limited
    • Gentrack
    • Hansen Technologies
    • Itineris
    • Milestone Utility Services
Product Code: GVR-4-68040-432-4

Customer Information System Market Trends:

The global customer information system market size was estimated at USD 1.56 billion in 2024 and is expected to grow at a CAGR of 12.6% from 2025 to 2030. The CIS market is experiencing several trends, some of which include the following; Cloud solutions are becoming popular in the CIS market. Due to the desire of organizations to minimize the costs of IT infrastructure and improve the availability of data, cloud-based CIS platforms are widely used. In addition, the combination of CIS with the help of such tools as analytics and artificial intelligence is gradually becoming a trend. This integration helps companies to get a better understanding of customers' behavior, needs, and wants, which in turn will help them to deliver better services.

The other emerging trend is the increasing concern of organizations towards the protection of data and information. The adoption of the GDPR in Europe and the CCPA in the U.S. means that organizations are under pressure to make sure that their customer information system platforms meet the highest standards of data protection. This has made organizations adopt CIS solutions that have better encryption, data security, and strict access controls to prevent customer data from being hacked or accessed by unauthorized persons.

Businesses in different sectors are integrating digital technologies into their operations to optimize processes, interact with customers, and operate more effectively. The change in the market has led to the need to adopt complex CIS solutions that can manage a vast amount of customer data, offer real-time analytics, and facilitate multi-channel interaction. Also, the growing usage of smart meters and IoT devices in the utility industry is driving the CIS market. These technologies produce a lot of data that need efficient systems to manage and analyze them in order to be useful.

Technology is, therefore, a major determinant of the customer information system market as it continues to evolve. Another important trend in the field of technology is the application of artificial intelligence and machine learning in customer information system platforms. AI and ML can analyze large volumes of customer data in real-time to provide insights into the business. For instance, through the use of predictive analytics that has been enhanced by artificial intelligence, organizations can be in a position to predict the needs and preferences of customers so that they can deliver services before they are requested.

Another important technology trend is the use of blockchain for the secure storage and sharing of data. Blockchain technology can provide a decentralized and secure environment for storing customer data and avoid data breaches and non-compliance with data protection laws. Also, the usage of Robotic Process Automation (RPA) in customer information systems is gradually increasing. RPA can help in automating processes like data entry, and this can help minimize errors that are likely to occur when the work is being done manually and, at the same time, create time for other important tasks.

Global Customer Information System Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the customer information system market report based on component, application, and region.

  • Component Outlook (Revenue, USD Million, 2018 - 2030)
  • Solution
  • Services
    • Legacy Extension Consulting Service
    • Customer Information System (CIS) Implementation Service
    • Support Service
  • Application Outlook (Revenue, USD Million, 2018 - 2030)
  • Water and Wastewater Management
  • Electricity and Power Management
  • Utility Gas Management
  • Regional Outlook (Revenue, USD Million, 2018 - 2030)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia
  • Latin America
    • Brazil
  • Middle East & Africa
    • UAE
    • Saudi Arabia
    • South Africa

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Research Methodology
    • 1.2.1. Information Procurement
  • 1.3. Information or Data Analysis
  • 1.4. Methodology
  • 1.5. Research Scope and Assumptions
  • 1.6. Market Formulation & Validation
  • 1.7. Country Based Segment Share Calculation
  • 1.8. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Customer Information System Market Variables, Trends, & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Market Dynamics
    • 3.2.1. Market Driver Analysis
    • 3.2.2. Market Restraint Analysis
    • 3.2.3. Industry Challenge
  • 3.3. Customer Information System (CIS) Market Analysis Tools
    • 3.3.1. Industry Analysis - Porter's
      • 3.3.1.1. Bargaining power of the suppliers
      • 3.3.1.2. Bargaining power of the buyers
      • 3.3.1.3. Threats of substitution
      • 3.3.1.4. Threats from new entrants
      • 3.3.1.5. Competitive rivalry
    • 3.3.2. PESTEL Analysis
      • 3.3.2.1. Political landscape
      • 3.3.2.2. Economic landscape
      • 3.3.2.3. Social landscape
      • 3.3.2.4. Technological landscape
      • 3.3.2.5. Environmental landscape
      • 3.3.2.6. Legal landscape

Chapter 4. Customer Information System Market Component Outlook

  • 4.1. Customer Information System (CIS) Market, By Component Analysis & Market Share, 2024 & 2030
  • 4.2. Solution
    • 4.2.1. Solution market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.3. Services
    • 4.3.1. Services market estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.3.1.1. Legacy Extension Consulting Service
        • 4.3.1.1.1. System integration & consulting market estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.3.1.2. Customer Information System (CIS) Implementation Service
        • 4.3.1.2.1. Customer information system implementation service market estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.3.1.3. Support Service
        • 4.3.1.3.1. Support service market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 5. Customer Information System Market Application Outlook

  • 5.1. Customer Information System (CIS) Market, By Application Analysis & Market Share, 2024 & 2030
  • 5.2. Water and Wastewater Management
    • 5.2.1. Water and wastewater management market estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.3. Electricity and Power Management
    • 5.3.1. Electricity and power management market estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.4. Utility Gas Management
    • 5.4.1. Utility gas management market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 6. Customer Information System Market: Regional Estimates & Trend Analysis

  • 6.1. Customer Information System (CIS) Market Share, By Region, 2024 & 2030, USD Million
  • 6.2. North America
    • 6.2.1. North America Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.2.2. U.S.
      • 6.2.2.1. U.S. Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.2.3. Canada
      • 6.2.3.1. Canada Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.2.4. Mexico
      • 6.2.4.1. Mexico Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.3. Europe
    • 6.3.1. Europe Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.3.2. UK
      • 6.3.2.1. UK Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.3.3. Germany
      • 6.3.3.1. Germany Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.3.4. France
      • 6.3.4.1. France Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.4. Asia Pacific
    • 6.4.1. Asia Pacific Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.2. China
      • 6.4.2.1. China Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.3. India
      • 6.4.3.1. India Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.4. Japan
      • 6.4.4.1. Japan Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.5. Australia
      • 6.4.5.1. Australia Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.6. South Korea
      • 6.4.6.1. South Korea Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.5. Latin America
    • 6.5.1. Latin America Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.5.2. Brazil
      • 6.5.2.1. Brazil Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.6. Middle East and Africa
    • 6.6.1. Middle East and Africa Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.6.2. UAE
      • 6.6.2.1. UAE Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.6.3. Saudi Arabia
      • 6.6.3.1. Saudi Arabia Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.6.4. South Africa
      • 6.6.4.1. South Africa Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Competitive Landscape

  • 7.1. Company Categorization
  • 7.2. Company Market Share Analysis, 2024
  • 7.3. Company Heat Map Analysis
  • 7.4. Company Profiles/Listing
    • 7.4.1. Oracle Corporation
      • 7.4.1.1. Participant's Overview
      • 7.4.1.2. Financial Performance
      • 7.4.1.3. Product Benchmarking
      • 7.4.1.4. Strategic Initiatives
    • 7.4.2. SAP SE
      • 7.4.2.1. Participant's Overview
      • 7.4.2.2. Financial Performance
      • 7.4.2.3. Product Benchmarking
      • 7.4.2.4. Strategic Initiatives
    • 7.4.3. IBM Corporation
      • 7.4.3.1. Participant's Overview
      • 7.4.3.2. Financial Performance
      • 7.4.3.3. Product Benchmarking
      • 7.4.3.4. Strategic Initiatives
    • 7.4.4. Advanced Utility Systems
      • 7.4.4.1. Participant's Overview
      • 7.4.4.2. Financial Performance
      • 7.4.4.3. Product Benchmarking
      • 7.4.4.4. Strategic Initiatives
    • 7.4.5. Cayenta
      • 7.4.5.1. Participant's Overview
      • 7.4.5.2. Financial Performance
      • 7.4.5.3. Product Benchmarking
      • 7.4.5.4. Strategic Initiatives
    • 7.4.6. Fluentgrid Limited
      • 7.4.6.1. Participant's Overview
      • 7.4.6.2. Financial Performance
      • 7.4.6.3. Product Benchmarking
      • 7.4.6.4. Strategic Initiatives
    • 7.4.7. Gentrack
      • 7.4.7.1. Participant's Overview
      • 7.4.7.2. Financial Performance
      • 7.4.7.3. Product Benchmarking
      • 7.4.7.4. Strategic Initiatives
    • 7.4.8. Hansen Technologies
      • 7.4.8.1. Participant's Overview
      • 7.4.8.2. Financial Performance
      • 7.4.8.3. Product Benchmarking
      • 7.4.8.4. Strategic Initiatives
    • 7.4.9. Itineris
      • 7.4.9.1. Participant's Overview
      • 7.4.9.2. Financial Performance
      • 7.4.9.3. Product Benchmarking
      • 7.4.9.4. Strategic Initiatives
    • 7.4.10. Milestone Utility Services
      • 7.4.10.1. Participant's Overview
      • 7.4.10.2. Financial Performance
      • 7.4.10.3. Product Benchmarking
      • 7.4.10.4. Strategic Initiatives

List of Tables

  • Table 1 Global customer information system market size estimates & forecasts 2018 - 2030 (USD Million)
  • Table 2 Global customer information system market, by region 2018 - 2030 (USD Million)
  • Table 3 Global customer information system market, by component 2018 - 2030 (USD Million)
  • Table 4 Global customer information system market, by application 2018 - 2030 (USD Million)
  • Table 5 Solution customer information system market, by region 2018 - 2030 (USD Million)
  • Table 6 Services customer information system market, by region 2018 - 2030 (USD Million)
  • Table 7 Water and wastewater management customer information system market, by region 2018 - 2030 (USD Million)
  • Table 8 Electricity and power management customer information system market, by region 2018 - 2030 (USD Million)
  • Table 9 Utility gas management customer information system market, by region 2018 - 2030 (USD Million)
  • Table 10 North America customer information system market, by component 2018 - 2030 (USD Million)
  • Table 11 North America customer information system market, by application 2018 - 2030 (USD Million)
  • Table 12 U.S. customer information system market, by component 2018 - 2030 (USD Million)
  • Table 13 U.S. customer information system market, by application 2018 - 2030 (USD Million)
  • Table 14 Canada customer information system market, by component 2018 - 2030 (USD Million)
  • Table 15 Canada customer information system market, by application 2018 - 2030 (USD Million)
  • Table 16 Mexico customer information system market, by component 2018 - 2030 (USD Million)
  • Table 17 Mexico customer information system market, by application 2018 - 2030 (USD Million)
  • Table 18 Europe customer information system market, by component 2018 - 2030 (USD Million)
  • Table 19 Europe customer information system market, by application 2018 - 2030 (USD Million)
  • Table 20 UK customer information system market, by component 2018 - 2030 (USD Million)
  • Table 21 UK customer information system market, by application 2018 - 2030 (USD Million)
  • Table 22 Germany customer information system market, by component 2018 - 2030 (USD Million)
  • Table 23 Germany customer information system market, by application 2018 - 2030 (USD Million)
  • Table 24 France customer information system market, by component 2018 - 2030 (USD Million)
  • Table 25 France customer information system market, by application 2018 - 2030 (USD Million)
  • Table 26 Asia Pacific customer information system market, by component 2018 - 2030 (USD Million)
  • Table 27 Asia Pacific customer information system market, by application 2018 - 2030 (USD Million)
  • Table 28 China customer information system market, by component 2018 - 2030 (USD Million)
  • Table 29 China customer information system market, by application 2018 - 2030 (USD Million)
  • Table 30 India customer information system market, by component 2018 - 2030 (USD Million)
  • Table 31 India customer information system market, by application 2018 - 2030 (USD Million)
  • Table 32 Japan customer information system market, by component 2018 - 2030 (USD Million)
  • Table 33 Japan customer information system market, by application 2018 - 2030 (USD Million)
  • Table 34 Australia customer information system market, by component 2018 - 2030 (USD Million)
  • Table 35 Australia customer information system market, by application 2018 - 2030 (USD Million)
  • Table 36 South Korea customer information system market, by component 2018 - 2030 (USD Million)
  • Table 37 South Korea customer information system market, by application 2018 - 2030 (USD Million)
  • Table 38 Latin America customer information system market, by component 2018 - 2030 (USD Million)
  • Table 39 Latin America customer information system market, by application 2018 - 2030 (USD Million)
  • Table 40 Brazil customer information system market, by component 2018 - 2030 (USD Million)
  • Table 41 Brazil customer information system market, by application 2018 - 2030 (USD Million)
  • Table 42 MEA customer information system market, by component 2018 - 2030 (USD Million)
  • Table 43 MEA customer information system market, by application 2018 - 2030 (USD Million)
  • Table 44 UAE customer information system market, by component 2018 - 2030 (USD Million)
  • Table 45 UAE customer information system market, by application 2018 - 2030 (USD Million)
  • Table 46 Saudi Arabia customer information system market, by component 2018 - 2030 (USD Million)
  • Table 47 Saudi Arabia customer information system market, by application 2018 - 2030 (USD Million)
  • Table 48 South Africa customer information system market, by component 2018 - 2030 (USD Million)
  • Table 49 South Africa customer information system market, by application 2018 - 2030 (USD Million)

List of Figures

  • Fig. 1 Customer information system market segmentation
  • Fig. 2 Information procurement
  • Fig. 3 Data analysis models
  • Fig. 4 Market formulation and validation
  • Fig. 5 Data validating & publishing
  • Fig. 6 Market snapshot
  • Fig. 7 Segment snapshot, by component
  • Fig. 8 Segment snapshot, by application
  • Fig. 9 Competitive landscape snapshot
  • Fig. 10 Customer information system market value, 2018 - 2030 (USD Million)
  • Fig. 11 Customer information system market - Industry value chain analysis
  • Fig. 12 Customer information system market - Market trends
  • Fig. 13 Customer information system market: Porter's analysis
  • Fig. 14 Customer information system market: PESTEL analysis
  • Fig. 15 Customer information system market, by component: Key takeaways
  • Fig. 16 Customer information system market, by component: Market share, 2024 & 2030
  • Fig. 17 Customer information system solution market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 18 Customer information system services market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 19 Customer information system market, by application: Key takeaways
  • Fig. 20 Customer information system market, by application: Market share, 2024 & 2030
  • Fig. 21 Water and wastewater management customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 22 Electricity and power management customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 23 Utility gas management customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 24 Global customer information system market revenue, by region, 2024 & 2030, (USD Million)
  • Fig. 25 North America customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 26 U.S. customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 27 Canada customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 28 Mexico customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 29 Europe customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 30 UK customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 31 Germany customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 32 France customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 33 Asia Pacific customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 34 China customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 35 India customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 36 Japan customer information system Market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 37 Australia customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 38 South Korea customer information system Market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 39 Latin America customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 40 Brazil customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 41 Middle East & Africa customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 42 UAE customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 43 Saudi Arabia customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 44 South Africa customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 45 Key company categorization
  • Fig. 46 Customer information system market - Key company market share analysis, 2024
  • Fig. 47 Strategic framework