Product Code: GVR-4-68040-432-4
Customer Information System Market Trends:
The global customer information system market size was estimated at USD 1.56 billion in 2024 and is expected to grow at a CAGR of 12.6% from 2025 to 2030. The CIS market is experiencing several trends, some of which include the following; Cloud solutions are becoming popular in the CIS market. Due to the desire of organizations to minimize the costs of IT infrastructure and improve the availability of data, cloud-based CIS platforms are widely used. In addition, the combination of CIS with the help of such tools as analytics and artificial intelligence is gradually becoming a trend. This integration helps companies to get a better understanding of customers' behavior, needs, and wants, which in turn will help them to deliver better services.
The other emerging trend is the increasing concern of organizations towards the protection of data and information. The adoption of the GDPR in Europe and the CCPA in the U.S. means that organizations are under pressure to make sure that their customer information system platforms meet the highest standards of data protection. This has made organizations adopt CIS solutions that have better encryption, data security, and strict access controls to prevent customer data from being hacked or accessed by unauthorized persons.
Businesses in different sectors are integrating digital technologies into their operations to optimize processes, interact with customers, and operate more effectively. The change in the market has led to the need to adopt complex CIS solutions that can manage a vast amount of customer data, offer real-time analytics, and facilitate multi-channel interaction. Also, the growing usage of smart meters and IoT devices in the utility industry is driving the CIS market. These technologies produce a lot of data that need efficient systems to manage and analyze them in order to be useful.
Technology is, therefore, a major determinant of the customer information system market as it continues to evolve. Another important trend in the field of technology is the application of artificial intelligence and machine learning in customer information system platforms. AI and ML can analyze large volumes of customer data in real-time to provide insights into the business. For instance, through the use of predictive analytics that has been enhanced by artificial intelligence, organizations can be in a position to predict the needs and preferences of customers so that they can deliver services before they are requested.
Another important technology trend is the use of blockchain for the secure storage and sharing of data. Blockchain technology can provide a decentralized and secure environment for storing customer data and avoid data breaches and non-compliance with data protection laws. Also, the usage of Robotic Process Automation (RPA) in customer information systems is gradually increasing. RPA can help in automating processes like data entry, and this can help minimize errors that are likely to occur when the work is being done manually and, at the same time, create time for other important tasks.
Global Customer Information System Market Report Segmentation
This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the customer information system market report based on component, application, and region.
- Component Outlook (Revenue, USD Million, 2018 - 2030)
- Solution
- Services
- Legacy Extension Consulting Service
- Customer Information System (CIS) Implementation Service
- Support Service
- Application Outlook (Revenue, USD Million, 2018 - 2030)
- Water and Wastewater Management
- Electricity and Power Management
- Utility Gas Management
- Regional Outlook (Revenue, USD Million, 2018 - 2030)
- North America
- Europe
- Asia Pacific
- China
- India
- Japan
- South Korea
- Australia
- Latin America
- Middle East & Africa
- UAE
- Saudi Arabia
- South Africa
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Market Segmentation and Scope
- 1.2. Research Methodology
- 1.2.1. Information Procurement
- 1.3. Information or Data Analysis
- 1.4. Methodology
- 1.5. Research Scope and Assumptions
- 1.6. Market Formulation & Validation
- 1.7. Country Based Segment Share Calculation
- 1.8. List of Data Sources
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segment Outlook
- 2.3. Competitive Insights
Chapter 3. Customer Information System Market Variables, Trends, & Scope
- 3.1. Market Lineage Outlook
- 3.2. Market Dynamics
- 3.2.1. Market Driver Analysis
- 3.2.2. Market Restraint Analysis
- 3.2.3. Industry Challenge
- 3.3. Customer Information System (CIS) Market Analysis Tools
- 3.3.1. Industry Analysis - Porter's
- 3.3.1.1. Bargaining power of the suppliers
- 3.3.1.2. Bargaining power of the buyers
- 3.3.1.3. Threats of substitution
- 3.3.1.4. Threats from new entrants
- 3.3.1.5. Competitive rivalry
- 3.3.2. PESTEL Analysis
- 3.3.2.1. Political landscape
- 3.3.2.2. Economic landscape
- 3.3.2.3. Social landscape
- 3.3.2.4. Technological landscape
- 3.3.2.5. Environmental landscape
- 3.3.2.6. Legal landscape
Chapter 4. Customer Information System Market Component Outlook
- 4.1. Customer Information System (CIS) Market, By Component Analysis & Market Share, 2024 & 2030
- 4.2. Solution
- 4.2.1. Solution market estimates and forecasts, 2018 - 2030 (USD Million)
- 4.3. Services
- 4.3.1. Services market estimates and forecasts, 2018 - 2030 (USD Million)
- 4.3.1.1. Legacy Extension Consulting Service
- 4.3.1.1.1. System integration & consulting market estimates and forecasts, 2018 - 2030 (USD Million)
- 4.3.1.2. Customer Information System (CIS) Implementation Service
- 4.3.1.2.1. Customer information system implementation service market estimates and forecasts, 2018 - 2030 (USD Million)
- 4.3.1.3. Support Service
- 4.3.1.3.1. Support service market estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 5. Customer Information System Market Application Outlook
- 5.1. Customer Information System (CIS) Market, By Application Analysis & Market Share, 2024 & 2030
- 5.2. Water and Wastewater Management
- 5.2.1. Water and wastewater management market estimates and forecasts, 2018 - 2030 (USD Million)
- 5.3. Electricity and Power Management
- 5.3.1. Electricity and power management market estimates and forecasts, 2018 - 2030 (USD Million)
- 5.4. Utility Gas Management
- 5.4.1. Utility gas management market estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 6. Customer Information System Market: Regional Estimates & Trend Analysis
- 6.1. Customer Information System (CIS) Market Share, By Region, 2024 & 2030, USD Million
- 6.2. North America
- 6.2.1. North America Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.2.2. U.S.
- 6.2.2.1. U.S. Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.2.3. Canada
- 6.2.3.1. Canada Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.2.4. Mexico
- 6.2.4.1. Mexico Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.3. Europe
- 6.3.1. Europe Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.3.2. UK
- 6.3.2.1. UK Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.3.3. Germany
- 6.3.3.1. Germany Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.3.4. France
- 6.3.4.1. France Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.4. Asia Pacific
- 6.4.1. Asia Pacific Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.4.2. China
- 6.4.2.1. China Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.4.3. India
- 6.4.3.1. India Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.4.4. Japan
- 6.4.4.1. Japan Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.4.5. Australia
- 6.4.5.1. Australia Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.4.6. South Korea
- 6.4.6.1. South Korea Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.5. Latin America
- 6.5.1. Latin America Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.5.2. Brazil
- 6.5.2.1. Brazil Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.6. Middle East and Africa
- 6.6.1. Middle East and Africa Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.6.2. UAE
- 6.6.2.1. UAE Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.6.3. Saudi Arabia
- 6.6.3.1. Saudi Arabia Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 6.6.4. South Africa
- 6.6.4.1. South Africa Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 7. Competitive Landscape
- 7.1. Company Categorization
- 7.2. Company Market Share Analysis, 2024
- 7.3. Company Heat Map Analysis
- 7.4. Company Profiles/Listing
- 7.4.1. Oracle Corporation
- 7.4.1.1. Participant's Overview
- 7.4.1.2. Financial Performance
- 7.4.1.3. Product Benchmarking
- 7.4.1.4. Strategic Initiatives
- 7.4.2. SAP SE
- 7.4.2.1. Participant's Overview
- 7.4.2.2. Financial Performance
- 7.4.2.3. Product Benchmarking
- 7.4.2.4. Strategic Initiatives
- 7.4.3. IBM Corporation
- 7.4.3.1. Participant's Overview
- 7.4.3.2. Financial Performance
- 7.4.3.3. Product Benchmarking
- 7.4.3.4. Strategic Initiatives
- 7.4.4. Advanced Utility Systems
- 7.4.4.1. Participant's Overview
- 7.4.4.2. Financial Performance
- 7.4.4.3. Product Benchmarking
- 7.4.4.4. Strategic Initiatives
- 7.4.5. Cayenta
- 7.4.5.1. Participant's Overview
- 7.4.5.2. Financial Performance
- 7.4.5.3. Product Benchmarking
- 7.4.5.4. Strategic Initiatives
- 7.4.6. Fluentgrid Limited
- 7.4.6.1. Participant's Overview
- 7.4.6.2. Financial Performance
- 7.4.6.3. Product Benchmarking
- 7.4.6.4. Strategic Initiatives
- 7.4.7. Gentrack
- 7.4.7.1. Participant's Overview
- 7.4.7.2. Financial Performance
- 7.4.7.3. Product Benchmarking
- 7.4.7.4. Strategic Initiatives
- 7.4.8. Hansen Technologies
- 7.4.8.1. Participant's Overview
- 7.4.8.2. Financial Performance
- 7.4.8.3. Product Benchmarking
- 7.4.8.4. Strategic Initiatives
- 7.4.9. Itineris
- 7.4.9.1. Participant's Overview
- 7.4.9.2. Financial Performance
- 7.4.9.3. Product Benchmarking
- 7.4.9.4. Strategic Initiatives
- 7.4.10. Milestone Utility Services
- 7.4.10.1. Participant's Overview
- 7.4.10.2. Financial Performance
- 7.4.10.3. Product Benchmarking
- 7.4.10.4. Strategic Initiatives