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市場調查報告書

商品編碼

1875991

全球智慧應用過程市場

Smart Process Application

出版日期: 2025年11月21日 | 出版商:

Market Glass, Inc. (Formerly Global Industry Analysts, Inc.) | 英文 193 Pages | 商品交期: 最快1-2個工作天內

價格

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簡介目錄

預計2030年，全球智慧應用過程市場規模將達到1,749億美元。

全球智慧應用過程市場規模預計在2024年達到906億美元，到2030年將達到1,749億美元，在分析期間（2024-2030年）內複合年成長率（CAGR）為11.6%。企業內容管理（ECM）是本報告分析的細分市場之一，預計在分析期結束時複合年成長率將達到9.9%，市場規模將達到477億美元。業務流程管理（BPM）細分市場預計在分析期間內複合年成長率將達到10.9%。

美國市場規模估計為243億美元，而中國市場預計將以10.6%的複合年成長率成長。

預計2024年，美國智慧應用過程市場規模將達243億美元。作為世界第二大經濟體，中國預計到2030年市場規模將達到266億美元，2024年至2030年的複合年成長率（CAGR）為10.6%。其他值得關注的區域市場分析包括日本和加拿大，預計在分析期間內，這兩個國家的複合年成長率將分別達到10.2%和9.8%。在歐洲，德國預計將以約8.2%的複合年成長率成長。

全球智慧應用過程市場—關鍵趨勢與促進因素概述

智慧應用過程：利用數位化解決方案提升業務效率

智慧應用過程(SPA) 透過提供先進的數位化解決方案來最佳化業務流程、提高營運效率並改善決策，從而變革企業營運。這些應用程式整合了資料分析、機器學習、自動化和雲端基礎服務等功能，為業務流程管理、供應鏈最佳化、客戶關係管理和合規管理提供全面的解決方案。企業正在加速採用 SPA，以簡化工作流程、降低營運成本，並在快速變化的商業環境中獲得競爭優勢。

哪些細分市場正在推動智慧應用過程市場的發展？

解決方案的組成部分包括軟體、服務和平台，其中軟體由於對流程最佳化和自動化解決方案的需求而佔據市場主導地位。部署模式分為本機部署和雲端基礎，雲端基礎模式因其可擴展性、靈活性和成本效益而日益普及。應用範圍涵蓋客戶體驗管理、業務流程自動化以及風險和合規管理。主要終端用戶包括金融服務和保險 (BFSI)、醫療保健、零售和製造業，其需求主要來自營運效率、客戶參與和監管合規。

哪些趨勢正在影響智慧應用過程市場？

智慧應用過程市場受到多種趨勢的影響，包括人工智慧 (AI) 和機器學習的整合，以實現預測分析和決策支援系統。向雲端基礎應用程式 (SPA) 的普及，SPA 具有靈活性、擴充性和降低IT基礎設施成本的優勢。對數位轉型的日益重視、行動和遠端應用程式的廣泛應用以及對即時數據分析的需求也在推動市場成長。此外，企業流程自動化趨勢也催生了對能夠與現有 IT 生態系統無縫整合的 SPA 的需求。

哪些因素正在推動智慧應用過程市場的成長？

智慧應用過程市場的成長受多種因素驅動，包括流程自動化和最佳化需求的不斷成長、雲端基礎解決方案的日益普及以及各行業對數位轉型的日益重視。人工智慧、機器學習和數據分析在智慧流程應用（SPA）中的整合、對更好客戶參與解決方案的需求以及合規管理的需求也是推動市場成長的因素。此外，應用在各個垂直領域的擴展、移動和遠端SPA的開發以及對企業敏捷性和效率的日益關注也促進了市場擴張。

部分：

細分領域（企業內容管理、業務流程管理、客戶經驗管理、商業智慧與分析、企業行動化）

受訪公司範例

Appian Corporation
EMC Corporation
KANA
Kofax, Inc.
Lexmark International, Inc.
OpenText Corporation
Pegasystems, Inc.
Salesforce.com, Inc.
SAP SE

人工智慧整合

我們正在利用檢驗的專家內容和人工智慧工具，改變您分析市場和競爭情報的方式。

Market Glass, Inc. 並沒有採用查詢LLM 或產業專用的SLM 的典型方法，而是建立了一個由世界各地領域專家精心策劃的內容庫，其中包括影片轉錄、BLOG、搜尋引擎研究以及大量的公司、產品/服務和市場數據。

關稅影響係數

在最新發布的報告中，Market Glass, Inc. 將關稅對地理市場的影響納入考量，並根據公司總部所在地、製造地以及進出口（成品和OEM產品）情況，預測企業競爭地位的變化。這種複雜多變的市場現實會從多個方面影響競爭對手，包括增加銷貨成本、降低盈利和重組供應鏈，同時也會影響微觀和宏觀市場動態。

The global market for Smart Process Application estimated at US$90.6 Billion in the year 2024, is expected to reach US$174.9 Billion by 2030, growing at a CAGR of 11.6% over the analysis period 2024-2030. Enterprise Content Management, one of the segments analyzed in the report, is expected to record a 9.9% CAGR and reach US$47.7 Billion by the end of the analysis period. Growth in the Business Process Management segment is estimated at 10.9% CAGR over the analysis period.

The U.S. Market is Estimated at US$24.3 Billion While China is Forecast to Grow at 10.6% CAGR

The Smart Process Application market in the U.S. is estimated at US$24.3 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$26.6 Billion by the year 2030 trailing a CAGR of 10.6% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 10.2% and 9.8% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 8.2% CAGR.

Global Smart Process Application Market - Key Trends and Drivers Summarized

Smart Process Application: Enhancing Enterprise Efficiency Through Digital Solutions

Smart process applications (SPAs) are transforming enterprise operations by providing advanced digital solutions that optimize business processes, enhance operational efficiency, and improve decision-making. These applications combine features such as data analytics, machine learning, automation, and cloud-based services to offer comprehensive solutions for business process management, supply chain optimization, customer relationship management, and compliance management. Enterprises are increasingly adopting SPAs to streamline their workflows, reduce operational costs, and gain competitive advantages in a rapidly changing business environment.

Which Segments Are Leading in the Smart Process Application Market?

Components include software, services, and platforms, with software holding a significant market share due to the demand for process optimization and automation solutions. Deployment models are categorized into on-premises and cloud-based, with cloud-based models gaining traction due to their scalability, flexibility, and cost-efficiency. Applications range from customer experience management and business process automation to risk and compliance management. The BFSI, healthcare, retail, and manufacturing sectors are the major end-users, driven by the need for operational efficiency, customer engagement, and regulatory adherence.

What Trends Are Influencing the Smart Process Application Market?

The smart process application market is being influenced by several trends, including the integration of artificial intelligence and machine learning to enable predictive analytics and decision support systems. The shift towards cloud-based solutions is driving the adoption of SPAs that offer flexibility, scalability, and reduced IT infrastructure costs. The rising focus on digital transformation, the increasing use of mobile and remote applications, and the need for real-time data analytics are further shaping the market. Additionally, the trend towards process automation in enterprises is generating demand for SPAs that offer seamless integration with existing IT ecosystems.

What Factors Are Driving Growth in the Smart Process Application Market?

The growth in the smart process application market is driven by several factors, including the increasing need for process automation and optimization, the rising adoption of cloud-based solutions, and the growing focus on digital transformation across industries. The integration of AI, machine learning, and data analytics in SPAs, the demand for improved customer engagement solutions, and the need for compliance management are also driving market growth. Additionally, the expansion of applications in various sectors, the development of mobile and remote SPAs, and the growing emphasis on enterprise agility and efficiency are contributing to market expansion.

SCOPE OF STUDY:

The report analyzes the Smart Process Application market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Segment (Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics, Enterprise Mobility)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 44 Featured) -

Appian Corporation
EMC Corporation
KANA
Kofax, Inc.
Lexmark International, Inc.
OpenText Corporation
Pegasystems, Inc.
Salesforce.com, Inc.
SAP SE

AI INTEGRATIONS

We're transforming market and competitive intelligence with validated expert content and AI tools.

Instead of following the general norm of querying LLMs and Industry-specific SLMs, we built repositories of content curated from domain experts worldwide including video transcripts, blogs, search engines research, and massive amounts of enterprise, product/service, and market data.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW
- Trade Shocks, Uncertainty, and the Structural Rewiring of the Global Economy
- How Trump's Tariffs Impact the Market? The Big Question on Everyone's Mind
- Global Economic Update
- Smart Process Application - Global Key Competitors Percentage Market Share in 2025 (E)
- Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
- Growing Need for Digital Transformation in Enterprises Drives Adoption of Smart Process Applications
- Increased Integration with AI and Machine Learning Expands Addressable Market
- Rising Demand for Real-Time Data Analytics and Insights Propels Market Growth
- Focus on Enhancing Operational Efficiency and Productivity Strengthens Business Case
- Proliferation of Cloud-Based Solutions Accelerates Adoption of Smart Process Applications
- Expanding Use in Supply Chain Optimization and Management Supports Market Expansion
- Growing Emphasis on Customer Experience and Engagement Spurs Market Demand
- Rapid Advancements in Automation Technologies Propel Market Opportunities
- Increased Use in Financial Services and Banking for Risk Management Drives Market Adoption
- Integration with IoT and Connected Devices Generates New Market Opportunities
- Focus on Seamless Integration with Legacy Systems Strengthens Market Competitiveness
- Surge in Remote Work and Digital Workplace Solutions Drives Smart Process Application Market
4. GLOBAL MARKET PERSPECTIVE
- TABLE 1: World Smart Process Application Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
- TABLE 2: World Recent Past, Current & Future Analysis for Smart Process Application by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 3: World 6-Year Perspective for Smart Process Application by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
- TABLE 4: World Recent Past, Current & Future Analysis for Enterprise Content Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 5: World 6-Year Perspective for Enterprise Content Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
- TABLE 6: World Recent Past, Current & Future Analysis for Business Process Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 7: World 6-Year Perspective for Business Process Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
- TABLE 8: World Recent Past, Current & Future Analysis for Customer Experience Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 9: World 6-Year Perspective for Customer Experience Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
- TABLE 10: World Recent Past, Current & Future Analysis for Business Intelligence & Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 11: World 6-Year Perspective for Business Intelligence & Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
- TABLE 12: World Recent Past, Current & Future Analysis for Enterprise Mobility by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 13: World 6-Year Perspective for Enterprise Mobility by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030

III. MARKET ANALYSIS

UNITED STATES
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
- TABLE 14: USA Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 15: USA 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
CANADA
- TABLE 16: Canada Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 17: Canada 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
JAPAN
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
- TABLE 18: Japan Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 19: Japan 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
CHINA
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
- TABLE 20: China Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 21: China 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
EUROPE
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
- TABLE 22: Europe Recent Past, Current & Future Analysis for Smart Process Application by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
- TABLE 23: Europe 6-Year Perspective for Smart Process Application by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
- TABLE 24: Europe Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 25: Europe 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
FRANCE
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
- TABLE 26: France Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 27: France 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
GERMANY
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
- TABLE 28: Germany Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 29: Germany 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
ITALY
- TABLE 30: Italy Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 31: Italy 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
UNITED KINGDOM
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
- TABLE 32: UK Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 33: UK 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
REST OF EUROPE
- TABLE 34: Rest of Europe Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 35: Rest of Europe 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
ASIA-PACIFIC
- Smart Process Application Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
- TABLE 36: Asia-Pacific Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 37: Asia-Pacific 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030
REST OF WORLD
- TABLE 38: Rest of World Recent Past, Current & Future Analysis for Smart Process Application by Segment - Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
- TABLE 39: Rest of World 6-Year Perspective for Smart Process Application by Segment - Percentage Breakdown of Value Sales for Enterprise Content Management, Business Process Management, Customer Experience Management, Business Intelligence & Analytics and Enterprise Mobility for the Years 2025 & 2030