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市場調查報告書
商品編碼
1564032

全球共享服務市場

Shared Services
出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 268 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

到 2030 年，全球共享服務市場預計將達到 1,652 億美元

全球共享服務市場預計到 2023 年將達到 565 億美元，預計到 2030 年將達到 1,652 億美元，2023-2030 年分析期間複合年成長率為 16.6%。財務和會計最終用途是本報告分析的細分市場之一，預計複合年成長率為 14.1%，到分析期結束時將達到 422 億美元。分析期間，資訊科技最終用途產業的複合年成長率預計為 17.3%。

美國市場預計152億美元，中國預計複合年成長率15.5%

預計 2023 年美國共享服務市場規模將達 152 億美元。中國作為世界第二大經濟體，預計2030年市場規模將達249億美元，2023-2030年分析期間複合年成長率為15.5%。其他值得注意的區域市場包括日本和加拿大，預計在分析期間複合年成長率分別為 14.5% 和 14.3%。在歐洲，德國的複合年成長率預計約為 12.0%。

全球共享服務市場－主要趨勢與促進因素總結

為什麼共享服務對現代企業變得至關重要？

共享服務對於現代企業變得越來越重要，因為它們提供了一種集中的方法來管理和提供關鍵業務功能，例如財務、人力資源、IT、採購和客戶支援。透過將這些功能整合到共享服務中心 (SSC) 和全球業務服務 (GBS) 模型中，公司可以實現顯著的成本節約、流程標準化和業務效率。在競爭激烈的環境中，對敏捷性、擴充性和數位轉型的需求日益成長，正在推動 BFSI、醫療保健、製造、零售和通訊等行業採用共享服務。共享服務模式還允許公司專注於核心能力，同時將非核心活動外包給專業服務供應商。

技術進步和數位轉型如何塑造共享服務市場？

技術進步和數位轉型透過增強流程自動化、資料分析和服務交付，正在顯著塑造共享服務市場。透過整合機器人流程自動化 (RPA)、人工智慧 (AI) 和機器學習，共享服務中心可以自動執行重複性任務、減少錯誤並縮短週轉時間，從而提高效率和生產力。使用雲端基礎的平台、資料分析和商業情報工具可以即時洞察績效指標，從而實現資料主導的決策和持續改進。此外，向敏捷、靈活、基於結果的共享服務模式的轉變使組織能夠適應不斷變化的業務需求、客戶期望和監管要求。客戶經驗、服務品質和知識管理的增強也正在推動下一代共享服務的發展。

哪個市場區隔會引領共享服務的採用？

共享服務涵蓋的功能包括財務/核算、IT、SCM、人力資源、採購、客戶核算、法律等。片段。共享服務的應用多種多樣，包括數位轉型、雲端遷移、網路安全和業務永續營運，其中由於敏捷性、創新和成本最佳化的需要，數位轉型成為關鍵應用。最終用戶包括大型企業、中小企業 (SME) 和公共機構，其中大型企業因其複雜的業務流程和全球影響力而成為主要採用者。在業務流程外包（BPO）產業和數位經濟成長的推動下，亞太地區正在成為一個高成長地區。

推動共享服務市場成長的因素有哪些？

共享服務市場的成長是由成本最佳化、業務效率、數位轉型、自動化進步、人工智慧 (AI)、機器人流程自動化 (RPA)、財務、人力資源、IT 和採購的需求不斷成長所推動的。種因素的推動，包括擴大採用共享服務模式共享服務中心的開拓，提高流程標準化、服務品質和客戶體驗，推動大企業、中小企業和公共機構的市場開拓。加強共享服務中的資料安全、變更管理和文化融合的重點正在擴大全球商業服務（GBS）和多功能共享服務中心的市場範圍。擴大使用共享服務進行分析、商業智慧和決策支持，加上對敏捷性、靈活性和基於結果的模型的需求，正在為市場成長創造新的機會。此外，共享服務中認知自動化、機器學習和預測分析的研發投資不斷增加，進一步推動了市場擴張。

受訪企業範例（32家知名企業）

  • 3sHealth
  • ActiveOps
  • AEON IBS Co., Ltd.
  • Avalon Software Services
  • B2Finance
  • B2X Care Solutions GmbH
  • Beehive Solutions
  • Berkley Technology Services
  • Best Practice Group plc
  • BSMA Europe

目錄

第1章調查方法

第 2 章執行摘要

  • 市場概況
  • 主要企業
  • 市場趨勢和促進因素
  • 全球市場展望

第3章市場分析

  • 美國
  • 加拿大
  • 日本
  • 中國
  • 歐洲
  • 法國
  • 德國
  • 義大利
  • 英國
  • 其他歐洲國家
  • 亞太地區
  • 其他領域

第4章 比賽

簡介目錄
Product Code: MCP14703

Global Shared Services Market to Reach US$165.2 Billion by 2030

The global market for Shared Services estimated at US$56.5 Billion in the year 2023, is expected to reach US$165.2 Billion by 2030, growing at a CAGR of 16.6% over the analysis period 2023-2030. Finance & Accounting End-Use, one of the segments analyzed in the report, is expected to record a 14.1% CAGR and reach US$42.2 Billion by the end of the analysis period. Growth in the Information Technology End-Use segment is estimated at 17.3% CAGR over the analysis period.

The U.S. Market is Estimated at US$15.2 Billion While China is Forecast to Grow at 15.5% CAGR

The Shared Services market in the U.S. is estimated at US$15.2 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$24.9 Billion by the year 2030 trailing a CAGR of 15.5% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 14.5% and 14.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 12.0% CAGR.

Global Shared Services Market - Key Trends and Drivers Summarized

Why Are Shared Services Becoming Critical for Modern Enterprises?

Shared services are becoming increasingly critical for modern enterprises as they offer a centralized approach to managing and delivering key business functions, such as finance, human resources, IT, procurement, and customer support. By consolidating these functions into shared services centers (SSCs) or global business services (GBS) models, organizations can achieve significant cost savings, process standardization, and operational efficiency. The rising need for agility, scalability, and digital transformation in a competitive business environment is driving the adoption of shared services across various industries, including BFSI, healthcare, manufacturing, retail, and telecom. Shared services models are also enabling organizations to focus on their core competencies while outsourcing non-core activities to specialized service providers.

How Are Technological Advancements and Digital Transformation Shaping the Shared Services Market?

Technological advancements and digital transformation are significantly shaping the shared services market by enhancing process automation, data analytics, and service delivery. The integration of robotic process automation (RPA), artificial intelligence (AI), and machine learning is enabling shared services centers to automate repetitive tasks, reduce errors, and accelerate turnaround times, driving greater efficiency and productivity. The use of cloud-based platforms, data analytics, and business intelligence tools is providing real-time insights into performance metrics, enabling data-driven decision-making and continuous improvement. Additionally, the shift towards agile, flexible, and outcome-based shared services models is allowing organizations to adapt to changing business needs, customer expectations, and regulatory requirements. The focus on enhancing customer experience, service quality, and knowledge management is also driving the evolution of next-generation shared services.

Which Market Segments Are Leading the Adoption of Shared Services?

Functions covered by shared services include finance and accounting, IT, SCM, human resources, procurement, customer service, and legal, with finance and accounting being the largest segment due to the high demand for standardized and automated financial processes. Applications of shared services span digital transformation, cloud migration, cybersecurity, and business continuity, with digital transformation being the leading application due to the need for agility, innovation, and cost optimization. End-users include large enterprises, small and medium enterprises (SMEs), and public sector organizations, with large enterprises being the primary adopters due to their complex business processes and global presence. Asia-Pacific is emerging as a high-growth region driven by the growing business process outsourcing (BPO) industry and digital economy.

What Are the Key Drivers of Growth in the Shared Services Market?

The growth in the shared services market is driven by several factors, including the increasing need for cost optimization, operational efficiency, and digital transformation, advancements in automation, artificial intelligence (AI), and robotic process automation (RPA), and the rising adoption of shared services models in finance, HR, IT, and procurement. The development of shared services centers with enhanced process standardization, service quality, and customer experience is driving market adoption among large enterprises, SMEs, and public sector organizations. The focus on enhancing data security, change management, and cultural integration in shared services is expanding the market reach among global business services (GBS) and multi-function shared services centers. The growing use of shared services for analytics, business intelligence, and decision support, coupled with the demand for agile, flexible, and outcome-based models, is creating new opportunities for market growth. Additionally, the increasing investments in R&D for cognitive automation, machine learning, and predictive analytics in shared services are further supporting market expansion.

Select Competitors (Total 32 Featured) -

  • 3sHealth
  • ActiveOps
  • AEON IBS Co., Ltd.
  • Avalon Software Services
  • B2Finance
  • B2X Care Solutions GmbH
  • Beehive Solutions
  • Berkley Technology Services
  • Best Practice Group plc
  • BSMA Europe

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Global Economic Update
    • Shared Services - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Technological Advancements in Automation, Artificial Intelligence (AI), and Robotic Process Automation (RPA) Propel Innovation in Shared Services
    • Increasing Adoption of Shared Services Models in Finance, HR, IT, and Procurement Expands Addressable Market Opportunity
    • Growth of Global Business Services (GBS) and Multi-Function Shared Services Centers Strengthens Business Case for Shared Services
    • Challenges Related to Data Security, Change Management, and Cultural Integration Pose Market Constraints
    • Focus on Enhancing Process Standardization, Service Quality, and Customer Experience Drives Market Adoption
    • Emergence of Shared Services in Knowledge Management, Legal, and Marketing Functions Generates New Market Opportunities
    • Rising Demand for Shared Services in Digital Transformation, Cloud Migration, and Cybersecurity Boosts Market Potential
    • Shift Towards Agile, Flexible, and Outcome-Based Shared Services Models Expands Market Reach
    • Growing Emphasis on Shared Services for Analytics, Business Intelligence, and Decision Support Spurs Market Innovation
    • Focus on Developing Shared Services for Small and Medium Enterprises (SMEs) and Non-Profit Organizations Strengthens Market Position
    • Rising Use of Shared Services in Combination with Outsourcing, Offshoring, and Nearshoring Strategies Creates New Opportunities
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Shared Services Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Shared Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 3: World 7-Year Perspective for Shared Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 5: World 7-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Information Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 7: World 7-Year Perspective for Information Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Supply Chain Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 9: World 7-Year Perspective for Supply Chain Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 11: World 7-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
    • TABLE 12: USA Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 13: USA 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • CANADA
    • TABLE 14: Canada Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 15: Canada 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • JAPAN
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
    • TABLE 16: Japan Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 17: Japan 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • CHINA
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
    • TABLE 18: China Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 19: China 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • EUROPE
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
    • TABLE 20: Europe Recent Past, Current & Future Analysis for Shared Services by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 21: Europe 7-Year Perspective for Shared Services by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
    • TABLE 22: Europe Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 23: Europe 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • FRANCE
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
    • TABLE 24: France Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 25: France 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • GERMANY
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
    • TABLE 26: Germany Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 27: Germany 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • ITALY
    • TABLE 28: Italy Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 29: Italy 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • UNITED KINGDOM
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
    • TABLE 30: UK Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 31: UK 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • REST OF EUROPE
    • TABLE 32: Rest of Europe Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 33: Rest of Europe 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • ASIA-PACIFIC
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
    • TABLE 34: Asia-Pacific Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 35: Asia-Pacific 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • REST OF WORLD
    • TABLE 36: Rest of World Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 37: Rest of World 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030

IV. COMPETITION