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1872149

顧客關懷BPO - 全球市場佔有率和排名、總收入和需求預測（2025-2031年）

Customer Care BPO - Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
出版日期: | 出版商: QYResearch | 英文 138 Pages | 商品交期: 2-3個工作天內

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2024年全球顧客關懷BPO 市場規模估計為 671.24億美元，預計到2031年將達到 969.55億美元，在預測期（2025-2031年）內以 5.8%的年複合成長率成長。

顧客關懷業務流程外包（CC-BPO）是將客戶服務相關任務外包給第三方專業服務供應商。這些服務包括諮詢處理、技術支援、申訴管理、全通路支援（電話、電子郵件、社群媒體）和資料分析。透過整合人工智慧（AI）、自動化工具和全球化的多語言團隊，CC-BPO 為企業提供解決方案，實現高效的全天候回應、成本最佳化和更佳的客戶體驗。 CC-BPO 的核心價值在於其能夠利用專業化的大規模服務來提升客戶滿意度和忠誠度，同時釋放資源，使企業能夠致力於核心業務營運。

全球顧客關懷外包（BPO）市場的主要參與者包括 Teleperformance SA、Convergys、Arvato、Sykes Enterprises 和 Atento，約佔市場佔有率的20%。歐洲是最大的市場，市場佔有率超過 30%。產品類型分為在岸外包和海外外包。最常見的產品類型是在岸外包，市場佔有率超過 63%。依應用領域分類，BPO 廣泛應用於通訊/IT、銀行、金融和保險（BFSI）、醫療保健/生命科學、政府/公共、零售/消費品等行業。通訊/IT 產業是最大的應用領域，市場佔有率超過 40%。

市場機會與關鍵促進因素

1.透過技術整合和智慧化提升服務效率：利用人工智慧重建服務效率

人工智慧（AI）和自動化技術深刻改變業務流程外包（BPO）產業的格局。中國網門科技等領先的服務供應商利用「AI+BPO」模式，將聊天機器人、語音辨識和人工客服無縫整合，降低成本 43%，並將客戶滿意度提高 3%（例如：深圳某運動品牌每年節省 372萬元人民幣）。 AI 驅動的巨量資料分析釋放洞察客戶行為，推動個人化服務和交叉銷售。 WiseGuy 預測，到2032年，AI 在 BPO 產業的滲透率將超過 60%，成為推動產業發展的核心動力。

2.全通路需求快速成長以及新興市場帶來的益處

在全球數位化趨勢的推動下，消費者期望在包括社群媒體、即時通訊和視訊在內的各個平台上獲得無縫的服務體驗，這使得全通路支援成為企業的必然選擇。透過與整合通訊平台整合，業務流程外包（BPO）服務供應商可以將回應時間縮短至20 秒以內，並將客戶維繫提高 15%。同時，亞太地區憑藉其英語人才儲備和成本優勢（人事費用比歐洲和美國低 40-60%），正促使西方公司加速海外外包。儘管印度和菲律賓佔據了全球離岸市場 70%的佔有率，但越南和馬來西亞崛起為新興中心，年均成長率為 8%。

3.垂直產業深化和合規性提升將推動成長

銀行、金融和保險（BFSI）以及醫療保健行業的嚴格監管要求推動對專業外包服務的需求。例如，醫療保健業務流程外包（BPO）服務商必須遵守 HIPAA（美國）和 GDPR（歐盟）等資料安全標準，服務供應商正透過身分驗證屏障建立競爭優勢。此外，電子商務的全球擴張（預計到2030年將達到 8.8 兆美元）推動零售業對外包客戶服務的需求激增。諸如「促銷期間靈活部署客服人員」之類的客製化解決方案幫助企業應對流量高峰。

本報告目的是依地區/國家、類型和應用對全球顧客關懷BPO 市場進行全面分析，重點關注總收入、市場佔有率和主要企業的排名。

本報告以銷售收入為指標，對顧客關懷外包（BPO）市場規模、估算和預測進行了呈現，以2024年為基準年，並包含了2020年至2031年的歷史資料和預測資料。報告運用定量和定性分析，幫助讀者制定業務/成長策略，評估市場競爭格局，分析公司在當前市場中的地位，並就顧客關懷流程外包做出明智的商業決策。

市場區隔

公司

  • Teleperformance SA
  • Convergys
  • Arvato
  • Sykes Enterprises
  • Atento
  • TeleTech Holdings
  • Serco
  • Acticall（Sitel）
  • Alorica
  • Webhelp
  • Amdocs
  • Transcom
  • Comdata
  • West Corporation
  • Infosys BPM
  • StarTek Inc
  • RAASY
  • Beijing Honglian Jiuwu Information Industry Co., Ltd.
  • Shanghai Trans Universe Information Technology Service Co., Ltd.
  • CCRC

依類型

  • 境內外包
  • 海外外包

依應用

  • 通訊/IT
  • 銀行、金融服務和保險外包
  • 醫療保健和生命科學
  • 政府和公共機構
  • 零售和消費品
  • 其他

依地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太地區
    • 中國
    • 日本
    • 韓國
    • 東南亞
    • 印度
    • 澳洲
    • 亞太其他地區
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 荷蘭
    • 北歐國家
    • 其他歐洲
  • 拉丁美洲
    • 墨西哥
    • 巴西
    • 其他拉丁美洲
  • 中東和非洲
    • 土耳其
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 其他中東和非洲地區

The global market for Customer Care BPO was estimated to be worth US$ 67124 million in 2024 and is forecast to a readjusted size of US$ 96955 million by 2031 with a CAGR of 5.8% during the forecast period 2025-2031.

Customer Care Business Process Outsourcing (CC-BPO) involves outsourcing customer service-related processes to a third-party professional service provider. These services encompass inquiry handling, technical support, complaint management, omnichannel engagement (phone, email, and social media), and data analysis. By integrating artificial intelligence (AI), automation tools, and a global, multilingual team, CC-BPO provides businesses with solutions that deliver 24/7 efficient response, cost optimization, and an enhanced customer experience. CC-BPO's core value lies in freeing up resources to focus on core business operations while leveraging specialized, scaled services to enhance customer satisfaction and loyalty.

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

Market Development Opportunities and Key Drivers

1. Technological Convergence and Intelligent Upgrades: AI Reshapes Service Efficiency

Artificial intelligence and automation technologies are profoundly reshaping the BPO industry landscape. Leading service providers, such as China Netmeng Technology, are leveraging the "AI + BPO" model, seamlessly integrating chatbots, voice recognition, and human agents to achieve a 43% cost reduction and a 3% increase in customer satisfaction (case study: a Shenzhen sports brand saved 3.72 million yuan annually). AI-driven big data analytics further empower companies to unlock insights into customer behavior, driving personalized services and cross-selling. WiseGuy predicts that AI penetration in BPO will exceed 60% by 2032, becoming a core driver of industry upgrading.

2. Explosive Omnichannel Demand and the Dividends of Emerging Markets

Amid the global wave of digitalization, consumers expect a seamless service experience across platforms (social media, instant messaging, and video), making omnichannel support a necessity for businesses. By integrating with unified communications platforms, BPO service providers can reduce response times to under 20 seconds and increase customer retention by 15%. 15 At the same time, the Asia-Pacific region, with its English-speaking talent pool and cost advantages (labor costs are 40%-60% lower than those in Europe and the United States), is attracting European and American companies to accelerate their offshore outsourcing efforts. India and the Philippines account for 70% of the global offshore market, while Vietnam and Malaysia are emerging as emerging hubs with an average annual growth rate of 8%.

3. Deepening of vertical industries and compliance drive growth

Strong regulatory requirements in the BFSI (banking/finance/insurance) and healthcare sectors are driving demand for specialized outsourcing. For example, healthcare BPOs must comply with HIPAA (US) or GDPR (EU) data security standards, and service providers are building competitive advantages through certification barriers. Furthermore, the global expansion of e-commerce (expected to reach $8.8 trillion by 2030) is driving a surge in demand for outsourced customer service in the retail industry. Customized solutions such as "flexible agent allocation during promotional seasons" are helping companies cope with traffic peaks.

This report aims to provide a comprehensive presentation of the global market for Customer Care BPO, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Customer Care BPO by region & country, by Type, and by Application.

The Customer Care BPO market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Care BPO.

Market Segmentation

By Company

  • Teleperformance SA
  • Convergys
  • Arvato
  • Sykes Enterprises
  • Atento
  • TeleTech Holdings
  • Serco
  • Acticall (Sitel)
  • Alorica
  • Webhelp
  • Amdocs
  • Transcom
  • Comdata
  • West Corporation
  • Infosys BPM
  • StarTek Inc
  • RAASY
  • Beijing Honglian Jiuwu Information Industry Co., Ltd.
  • Shanghai Trans Universe Information Technology Service Co., Ltd.
  • CCRC

Segment by Type

  • Onshore Outsourcing
  • Offshore Outsourcing

Segment by Application

  • Telecom and IT
  • BFSI Outsouring
  • Healthcare and Life Sciences
  • Government and Public
  • Retail and Consumer Goods
  • Others

By Region

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Netherlands
    • Nordic Countries
    • Rest of Europe
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 2: Detailed analysis of Customer Care BPO company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 5: Revenue of Customer Care BPO in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.

Chapter 6: Revenue of Customer Care BPO in country level. It provides sigmate data by Type, and by Application for each country/region.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.

Chapter 9: Conclusion.

Table of Contents

1 Market Overview

  • 1.1 Customer Care BPO Product Introduction
  • 1.2 Global Customer Care BPO Market Size Forecast (2020-2031)
  • 1.3 Customer Care BPO Market Trends & Drivers
    • 1.3.1 Customer Care BPO Industry Trends
    • 1.3.2 Customer Care BPO Market Drivers & Opportunity
    • 1.3.3 Customer Care BPO Market Challenges
    • 1.3.4 Customer Care BPO Market Restraints
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Competitive Analysis by Company

  • 2.1 Global Customer Care BPO Players Revenue Ranking (2024)
  • 2.2 Global Customer Care BPO Revenue by Company (2020-2025)
  • 2.3 Key Companies Customer Care BPO Manufacturing Base Distribution and Headquarters
  • 2.4 Key Companies Customer Care BPO Product Offered
  • 2.5 Key Companies Time to Begin Mass Production of Customer Care BPO
  • 2.6 Customer Care BPO Market Competitive Analysis
    • 2.6.1 Customer Care BPO Market Concentration Rate (2020-2025)
    • 2.6.2 Global 5 and 10 Largest Companies by Customer Care BPO Revenue in 2024
    • 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2024)
  • 2.7 Mergers & Acquisitions, Expansion

3 Segmentation by Type

  • 3.1 Introduction by Type
    • 3.1.1 Onshore Outsourcing
    • 3.1.2 Offshore Outsourcing
  • 3.2 Global Customer Care BPO Sales Value by Type
    • 3.2.1 Global Customer Care BPO Sales Value by Type (2020 VS 2024 VS 2031)
    • 3.2.2 Global Customer Care BPO Sales Value, by Type (2020-2031)
    • 3.2.3 Global Customer Care BPO Sales Value, by Type (%) (2020-2031)

4 Segmentation by Application

  • 4.1 Introduction by Application
    • 4.1.1 Telecom and IT
    • 4.1.2 BFSI Outsouring
    • 4.1.3 Healthcare and Life Sciences
    • 4.1.4 Government and Public
    • 4.1.5 Retail and Consumer Goods
    • 4.1.6 Others
  • 4.2 Global Customer Care BPO Sales Value by Application
    • 4.2.1 Global Customer Care BPO Sales Value by Application (2020 VS 2024 VS 2031)
    • 4.2.2 Global Customer Care BPO Sales Value, by Application (2020-2031)
    • 4.2.3 Global Customer Care BPO Sales Value, by Application (%) (2020-2031)

5 Segmentation by Region

  • 5.1 Global Customer Care BPO Sales Value by Region
    • 5.1.1 Global Customer Care BPO Sales Value by Region: 2020 VS 2024 VS 2031
    • 5.1.2 Global Customer Care BPO Sales Value by Region (2020-2025)
    • 5.1.3 Global Customer Care BPO Sales Value by Region (2026-2031)
    • 5.1.4 Global Customer Care BPO Sales Value by Region (%), (2020-2031)
  • 5.2 North America
    • 5.2.1 North America Customer Care BPO Sales Value, 2020-2031
    • 5.2.2 North America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.3 Europe
    • 5.3.1 Europe Customer Care BPO Sales Value, 2020-2031
    • 5.3.2 Europe Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.4 Asia Pacific
    • 5.4.1 Asia Pacific Customer Care BPO Sales Value, 2020-2031
    • 5.4.2 Asia Pacific Customer Care BPO Sales Value by Region (%), 2024 VS 2031
  • 5.5 South America
    • 5.5.1 South America Customer Care BPO Sales Value, 2020-2031
    • 5.5.2 South America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.6 Middle East & Africa
    • 5.6.1 Middle East & Africa Customer Care BPO Sales Value, 2020-2031
    • 5.6.2 Middle East & Africa Customer Care BPO Sales Value by Country (%), 2024 VS 2031

6 Segmentation by Key Countries/Regions

  • 6.1 Key Countries/Regions Customer Care BPO Sales Value Growth Trends, 2020 VS 2024 VS 2031
  • 6.2 Key Countries/Regions Customer Care BPO Sales Value, 2020-2031
  • 6.3 United States
    • 6.3.1 United States Customer Care BPO Sales Value, 2020-2031
    • 6.3.2 United States Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.3.3 United States Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.4 Europe
    • 6.4.1 Europe Customer Care BPO Sales Value, 2020-2031
    • 6.4.2 Europe Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.4.3 Europe Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.5 China
    • 6.5.1 China Customer Care BPO Sales Value, 2020-2031
    • 6.5.2 China Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.5.3 China Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.6 Japan
    • 6.6.1 Japan Customer Care BPO Sales Value, 2020-2031
    • 6.6.2 Japan Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.6.3 Japan Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.7 South Korea
    • 6.7.1 South Korea Customer Care BPO Sales Value, 2020-2031
    • 6.7.2 South Korea Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.7.3 South Korea Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.8 Southeast Asia
    • 6.8.1 Southeast Asia Customer Care BPO Sales Value, 2020-2031
    • 6.8.2 Southeast Asia Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.8.3 Southeast Asia Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.9 India
    • 6.9.1 India Customer Care BPO Sales Value, 2020-2031
    • 6.9.2 India Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.9.3 India Customer Care BPO Sales Value by Application, 2024 VS 2031

7 Company Profiles

  • 7.1 Teleperformance SA
    • 7.1.1 Teleperformance SA Profile
    • 7.1.2 Teleperformance SA Main Business
    • 7.1.3 Teleperformance SA Customer Care BPO Products, Services and Solutions
    • 7.1.4 Teleperformance SA Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.1.5 Teleperformance SA Recent Developments
  • 7.2 Convergys
    • 7.2.1 Convergys Profile
    • 7.2.2 Convergys Main Business
    • 7.2.3 Convergys Customer Care BPO Products, Services and Solutions
    • 7.2.4 Convergys Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.2.5 Convergys Recent Developments
  • 7.3 Arvato
    • 7.3.1 Arvato Profile
    • 7.3.2 Arvato Main Business
    • 7.3.3 Arvato Customer Care BPO Products, Services and Solutions
    • 7.3.4 Arvato Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.3.5 Arvato Recent Developments
  • 7.4 Sykes Enterprises
    • 7.4.1 Sykes Enterprises Profile
    • 7.4.2 Sykes Enterprises Main Business
    • 7.4.3 Sykes Enterprises Customer Care BPO Products, Services and Solutions
    • 7.4.4 Sykes Enterprises Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.4.5 Sykes Enterprises Recent Developments
  • 7.5 Atento
    • 7.5.1 Atento Profile
    • 7.5.2 Atento Main Business
    • 7.5.3 Atento Customer Care BPO Products, Services and Solutions
    • 7.5.4 Atento Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.5.5 Atento Recent Developments
  • 7.6 TeleTech Holdings
    • 7.6.1 TeleTech Holdings Profile
    • 7.6.2 TeleTech Holdings Main Business
    • 7.6.3 TeleTech Holdings Customer Care BPO Products, Services and Solutions
    • 7.6.4 TeleTech Holdings Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.6.5 TeleTech Holdings Recent Developments
  • 7.7 Serco
    • 7.7.1 Serco Profile
    • 7.7.2 Serco Main Business
    • 7.7.3 Serco Customer Care BPO Products, Services and Solutions
    • 7.7.4 Serco Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.7.5 Serco Recent Developments
  • 7.8 Acticall (Sitel)
    • 7.8.1 Acticall (Sitel) Profile
    • 7.8.2 Acticall (Sitel) Main Business
    • 7.8.3 Acticall (Sitel) Customer Care BPO Products, Services and Solutions
    • 7.8.4 Acticall (Sitel) Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.8.5 Acticall (Sitel) Recent Developments
  • 7.9 Alorica
    • 7.9.1 Alorica Profile
    • 7.9.2 Alorica Main Business
    • 7.9.3 Alorica Customer Care BPO Products, Services and Solutions
    • 7.9.4 Alorica Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.9.5 Alorica Recent Developments
  • 7.10 Webhelp
    • 7.10.1 Webhelp Profile
    • 7.10.2 Webhelp Main Business
    • 7.10.3 Webhelp Customer Care BPO Products, Services and Solutions
    • 7.10.4 Webhelp Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.10.5 Webhelp Recent Developments
  • 7.11 Amdocs
    • 7.11.1 Amdocs Profile
    • 7.11.2 Amdocs Main Business
    • 7.11.3 Amdocs Customer Care BPO Products, Services and Solutions
    • 7.11.4 Amdocs Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.11.5 Amdocs Recent Developments
  • 7.12 Transcom
    • 7.12.1 Transcom Profile
    • 7.12.2 Transcom Main Business
    • 7.12.3 Transcom Customer Care BPO Products, Services and Solutions
    • 7.12.4 Transcom Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.12.5 Transcom Recent Developments
  • 7.13 Comdata
    • 7.13.1 Comdata Profile
    • 7.13.2 Comdata Main Business
    • 7.13.3 Comdata Customer Care BPO Products, Services and Solutions
    • 7.13.4 Comdata Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.13.5 Comdata Recent Developments
  • 7.14 West Corporation
    • 7.14.1 West Corporation Profile
    • 7.14.2 West Corporation Main Business
    • 7.14.3 West Corporation Customer Care BPO Products, Services and Solutions
    • 7.14.4 West Corporation Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.14.5 West Corporation Recent Developments
  • 7.15 Infosys BPM
    • 7.15.1 Infosys BPM Profile
    • 7.15.2 Infosys BPM Main Business
    • 7.15.3 Infosys BPM Customer Care BPO Products, Services and Solutions
    • 7.15.4 Infosys BPM Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.15.5 Infosys BPM Recent Developments
  • 7.16 StarTek Inc
    • 7.16.1 StarTek Inc Profile
    • 7.16.2 StarTek Inc Main Business
    • 7.16.3 StarTek Inc Customer Care BPO Products, Services and Solutions
    • 7.16.4 StarTek Inc Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.16.5 StarTek Inc Recent Developments
  • 7.17 RAASY
    • 7.17.1 RAASY Profile
    • 7.17.2 RAASY Main Business
    • 7.17.3 RAASY Customer Care BPO Products, Services and Solutions
    • 7.17.4 RAASY Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.17.5 RAASY Recent Developments
  • 7.18 Beijing Honglian Jiuwu Information Industry Co., Ltd.
    • 7.18.1 Beijing Honglian Jiuwu Information Industry Co., Ltd. Profile
    • 7.18.2 Beijing Honglian Jiuwu Information Industry Co., Ltd. Main Business
    • 7.18.3 Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Products, Services and Solutions
    • 7.18.4 Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.18.5 Beijing Honglian Jiuwu Information Industry Co., Ltd. Recent Developments
  • 7.19 Shanghai Trans Universe Information Technology Service Co., Ltd.
    • 7.19.1 Shanghai Trans Universe Information Technology Service Co., Ltd. Profile
    • 7.19.2 Shanghai Trans Universe Information Technology Service Co., Ltd. Main Business
    • 7.19.3 Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Products, Services and Solutions
    • 7.19.4 Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.19.5 Shanghai Trans Universe Information Technology Service Co., Ltd. Recent Developments
  • 7.20 CCRC
    • 7.20.1 CCRC Profile
    • 7.20.2 CCRC Main Business
    • 7.20.3 CCRC Customer Care BPO Products, Services and Solutions
    • 7.20.4 CCRC Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.20.5 CCRC Recent Developments

8 Industry Chain Analysis

  • 8.1 Customer Care BPO Industrial Chain
  • 8.2 Customer Care BPO Upstream Analysis
    • 8.2.1 Key Raw Materials
    • 8.2.2 Raw Materials Key Suppliers
    • 8.2.3 Manufacturing Cost Structure
  • 8.3 Midstream Analysis
  • 8.4 Downstream Analysis (Customers Analysis)
  • 8.5 Sales Model and Sales Channels
    • 8.5.1 Customer Care BPO Sales Model
    • 8.5.2 Sales Channel
    • 8.5.3 Customer Care BPO Distributors

9 Research Findings and Conclusion

10 Appendix

  • 10.1 Research Methodology
    • 10.1.1 Methodology/Research Approach
      • 10.1.1.1 Research Programs/Design
      • 10.1.1.2 Market Size Estimation
      • 10.1.1.3 Market Breakdown and Data Triangulation
    • 10.1.2 Data Source
      • 10.1.2.1 Secondary Sources
      • 10.1.2.2 Primary Sources
  • 10.2 Author Details
  • 10.3 Disclaimer

List of Tables

  • Table 1. Customer Care BPO Market Trends
  • Table 2. Customer Care BPO Market Drivers & Opportunity
  • Table 3. Customer Care BPO Market Challenges
  • Table 4. Customer Care BPO Market Restraints
  • Table 5. Global Customer Care BPO Revenue by Company (2020-2025) & (US$ Million)
  • Table 6. Global Customer Care BPO Revenue Market Share by Company (2020-2025)
  • Table 7. Key Companies Customer Care BPO Manufacturing Base Distribution and Headquarters
  • Table 8. Key Companies Customer Care BPO Product Type
  • Table 9. Key Companies Time to Begin Mass Production of Customer Care BPO
  • Table 10. Global Customer Care BPO Companies Market Concentration Ratio (CR5 and HHI)
  • Table 11. Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2024)
  • Table 12. Mergers & Acquisitions, Expansion Plans
  • Table 13. Global Customer Care BPO Sales Value by Type: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 14. Global Customer Care BPO Sales Value by Type (2020-2025) & (US$ Million)
  • Table 15. Global Customer Care BPO Sales Value by Type (2026-2031) & (US$ Million)
  • Table 16. Global Customer Care BPO Sales Market Share in Value by Type (2020-2025)
  • Table 17. Global Customer Care BPO Sales Market Share in Value by Type (2026-2031)
  • Table 18. Global Customer Care BPO Sales Value by Application: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 19. Global Customer Care BPO Sales Value by Application (2020-2025) & (US$ Million)
  • Table 20. Global Customer Care BPO Sales Value by Application (2026-2031) & (US$ Million)
  • Table 21. Global Customer Care BPO Sales Market Share in Value by Application (2020-2025)
  • Table 22. Global Customer Care BPO Sales Market Share in Value by Application (2026-2031)
  • Table 23. Global Customer Care BPO Sales Value by Region, (2020 VS 2024 VS 2031) & (US$ Million)
  • Table 24. Global Customer Care BPO Sales Value by Region (2020-2025) & (US$ Million)
  • Table 25. Global Customer Care BPO Sales Value by Region (2026-2031) & (US$ Million)
  • Table 26. Global Customer Care BPO Sales Value by Region (2020-2025) & (%)
  • Table 27. Global Customer Care BPO Sales Value by Region (2026-2031) & (%)
  • Table 28. Key Countries/Regions Customer Care BPO Sales Value Growth Trends, (US$ Million): 2020 VS 2024 VS 2031
  • Table 29. Key Countries/Regions Customer Care BPO Sales Value, (2020-2025) & (US$ Million)
  • Table 30. Key Countries/Regions Customer Care BPO Sales Value, (2026-2031) & (US$ Million)
  • Table 31. Teleperformance SA Basic Information List
  • Table 32. Teleperformance SA Description and Business Overview
  • Table 33. Teleperformance SA Customer Care BPO Products, Services and Solutions
  • Table 34. Revenue (US$ Million) in Customer Care BPO Business of Teleperformance SA (2020-2025)
  • Table 35. Teleperformance SA Recent Developments
  • Table 36. Convergys Basic Information List
  • Table 37. Convergys Description and Business Overview
  • Table 38. Convergys Customer Care BPO Products, Services and Solutions
  • Table 39. Revenue (US$ Million) in Customer Care BPO Business of Convergys (2020-2025)
  • Table 40. Convergys Recent Developments
  • Table 41. Arvato Basic Information List
  • Table 42. Arvato Description and Business Overview
  • Table 43. Arvato Customer Care BPO Products, Services and Solutions
  • Table 44. Revenue (US$ Million) in Customer Care BPO Business of Arvato (2020-2025)
  • Table 45. Arvato Recent Developments
  • Table 46. Sykes Enterprises Basic Information List
  • Table 47. Sykes Enterprises Description and Business Overview
  • Table 48. Sykes Enterprises Customer Care BPO Products, Services and Solutions
  • Table 49. Revenue (US$ Million) in Customer Care BPO Business of Sykes Enterprises (2020-2025)
  • Table 50. Sykes Enterprises Recent Developments
  • Table 51. Atento Basic Information List
  • Table 52. Atento Description and Business Overview
  • Table 53. Atento Customer Care BPO Products, Services and Solutions
  • Table 54. Revenue (US$ Million) in Customer Care BPO Business of Atento (2020-2025)
  • Table 55. Atento Recent Developments
  • Table 56. TeleTech Holdings Basic Information List
  • Table 57. TeleTech Holdings Description and Business Overview
  • Table 58. TeleTech Holdings Customer Care BPO Products, Services and Solutions
  • Table 59. Revenue (US$ Million) in Customer Care BPO Business of TeleTech Holdings (2020-2025)
  • Table 60. TeleTech Holdings Recent Developments
  • Table 61. Serco Basic Information List
  • Table 62. Serco Description and Business Overview
  • Table 63. Serco Customer Care BPO Products, Services and Solutions
  • Table 64. Revenue (US$ Million) in Customer Care BPO Business of Serco (2020-2025)
  • Table 65. Serco Recent Developments
  • Table 66. Acticall (Sitel) Basic Information List
  • Table 67. Acticall (Sitel) Description and Business Overview
  • Table 68. Acticall (Sitel) Customer Care BPO Products, Services and Solutions
  • Table 69. Revenue (US$ Million) in Customer Care BPO Business of Acticall (Sitel) (2020-2025)
  • Table 70. Acticall (Sitel) Recent Developments
  • Table 71. Alorica Basic Information List
  • Table 72. Alorica Description and Business Overview
  • Table 73. Alorica Customer Care BPO Products, Services and Solutions
  • Table 74. Revenue (US$ Million) in Customer Care BPO Business of Alorica (2020-2025)
  • Table 75. Alorica Recent Developments
  • Table 76. Webhelp Basic Information List
  • Table 77. Webhelp Description and Business Overview
  • Table 78. Webhelp Customer Care BPO Products, Services and Solutions
  • Table 79. Revenue (US$ Million) in Customer Care BPO Business of Webhelp (2020-2025)
  • Table 80. Webhelp Recent Developments
  • Table 81. Amdocs Basic Information List
  • Table 82. Amdocs Description and Business Overview
  • Table 83. Amdocs Customer Care BPO Products, Services and Solutions
  • Table 84. Revenue (US$ Million) in Customer Care BPO Business of Amdocs (2020-2025)
  • Table 85. Amdocs Recent Developments
  • Table 86. Transcom Basic Information List
  • Table 87. Transcom Description and Business Overview
  • Table 88. Transcom Customer Care BPO Products, Services and Solutions
  • Table 89. Revenue (US$ Million) in Customer Care BPO Business of Transcom (2020-2025)
  • Table 90. Transcom Recent Developments
  • Table 91. Comdata Basic Information List
  • Table 92. Comdata Description and Business Overview
  • Table 93. Comdata Customer Care BPO Products, Services and Solutions
  • Table 94. Revenue (US$ Million) in Customer Care BPO Business of Comdata (2020-2025)
  • Table 95. Comdata Recent Developments
  • Table 96. West Corporation Basic Information List
  • Table 97. West Corporation Description and Business Overview
  • Table 98. West Corporation Customer Care BPO Products, Services and Solutions
  • Table 99. Revenue (US$ Million) in Customer Care BPO Business of West Corporation (2020-2025)
  • Table 100. West Corporation Recent Developments
  • Table 101. Infosys BPM Basic Information List
  • Table 102. Infosys BPM Description and Business Overview
  • Table 103. Infosys BPM Customer Care BPO Products, Services and Solutions
  • Table 104. Revenue (US$ Million) in Customer Care BPO Business of Infosys BPM (2020-2025)
  • Table 105. Infosys BPM Recent Developments
  • Table 106. StarTek Inc Basic Information List
  • Table 107. StarTek Inc Description and Business Overview
  • Table 108. StarTek Inc Customer Care BPO Products, Services and Solutions
  • Table 109. Revenue (US$ Million) in Customer Care BPO Business of StarTek Inc (2020-2025)
  • Table 110. StarTek Inc Recent Developments
  • Table 111. RAASY Basic Information List
  • Table 112. RAASY Description and Business Overview
  • Table 113. RAASY Customer Care BPO Products, Services and Solutions
  • Table 114. Revenue (US$ Million) in Customer Care BPO Business of RAASY (2020-2025)
  • Table 115. RAASY Recent Developments
  • Table 116. Beijing Honglian Jiuwu Information Industry Co., Ltd. Basic Information List
  • Table 117. Beijing Honglian Jiuwu Information Industry Co., Ltd. Description and Business Overview
  • Table 118. Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Products, Services and Solutions
  • Table 119. Revenue (US$ Million) in Customer Care BPO Business of Beijing Honglian Jiuwu Information Industry Co., Ltd. (2020-2025)
  • Table 120. Beijing Honglian Jiuwu Information Industry Co., Ltd. Recent Developments
  • Table 121. Shanghai Trans Universe Information Technology Service Co., Ltd. Basic Information List
  • Table 122. Shanghai Trans Universe Information Technology Service Co., Ltd. Description and Business Overview
  • Table 123. Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Products, Services and Solutions
  • Table 124. Revenue (US$ Million) in Customer Care BPO Business of Shanghai Trans Universe Information Technology Service Co., Ltd. (2020-2025)
  • Table 125. Shanghai Trans Universe Information Technology Service Co., Ltd. Recent Developments
  • Table 126. CCRC Basic Information List
  • Table 127. CCRC Description and Business Overview
  • Table 128. CCRC Customer Care BPO Products, Services and Solutions
  • Table 129. Revenue (US$ Million) in Customer Care BPO Business of CCRC (2020-2025)
  • Table 130. CCRC Recent Developments
  • Table 131. Key Raw Materials Lists
  • Table 132. Raw Materials Key Suppliers Lists
  • Table 133. Customer Care BPO Downstream Customers
  • Table 134. Customer Care BPO Distributors List
  • Table 135. Research Programs/Design for This Report
  • Table 136. Key Data Information from Secondary Sources
  • Table 137. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Customer Care BPO Product Picture
  • Figure 2. Global Customer Care BPO Sales Value, 2020 VS 2024 VS 2031 (US$ Million)
  • Figure 3. Global Customer Care BPO Sales Value (2020-2031) & (US$ Million)
  • Figure 4. Customer Care BPO Report Years Considered
  • Figure 5. Global Customer Care BPO Players Revenue Ranking (2024) & (US$ Million)
  • Figure 6. The 5 and 10 Largest Companies in the World: Market Share by Customer Care BPO Revenue in 2024
  • Figure 7. Customer Care BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3): 2020 VS 2024
  • Figure 8. Onshore Outsourcing Picture
  • Figure 9. Offshore Outsourcing Picture
  • Figure 10. Global Customer Care BPO Sales Value by Type (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 11. Global Customer Care BPO Sales Value Market Share by Type, 2024 & 2031
  • Figure 12. Product Picture of Telecom and IT
  • Figure 13. Product Picture of BFSI Outsouring
  • Figure 14. Product Picture of Healthcare and Life Sciences
  • Figure 15. Product Picture of Government and Public
  • Figure 16. Product Picture of Retail and Consumer Goods
  • Figure 17. Product Picture of Others
  • Figure 18. Global Customer Care BPO Sales Value by Application (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 19. Global Customer Care BPO Sales Value Market Share by Application, 2024 & 2031
  • Figure 20. North America Customer Care BPO Sales Value (2020-2031) & (US$ Million)
  • Figure 21. North America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 22. Europe Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 23. Europe Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 24. Asia Pacific Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 25. Asia Pacific Customer Care BPO Sales Value by Region (%), 2024 VS 2031
  • Figure 26. South America Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 27. South America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 28. Middle East & Africa Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 29. Middle East & Africa Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 30. Key Countries/Regions Customer Care BPO Sales Value (%), (2020-2031)
  • Figure 31. United States Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 32. United States Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 33. United States Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 34. Europe Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 35. Europe Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 36. Europe Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 37. China Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 38. China Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 39. China Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 40. Japan Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 41. Japan Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 42. Japan Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 43. South Korea Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 44. South Korea Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 45. South Korea Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 46. Southeast Asia Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 47. Southeast Asia Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 48. Southeast Asia Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 49. India Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 50. India Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 51. India Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 52. Customer Care BPO Industrial Chain
  • Figure 53. Customer Care BPO Manufacturing Cost Structure
  • Figure 54. Channels of Distribution (Direct Sales, and Distribution)
  • Figure 55. Bottom-up and Top-down Approaches for This Report
  • Figure 56. Data Triangulation
  • Figure 57. Key Executives Interviewed