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市場調查報告書
商品編碼
1913339

自助服務技術市場機會、成長要素、產業趨勢分析及預測（2026-2035年）

Self-service Technology Market Opportunity, Growth Drivers, Industry Trend Analysis, and Forecast 2026 - 2035
出版日期: | 出版商: Global Market Insights Inc. | 英文 163 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球自助服務技術市場預計到 2025 年將達到 41 億美元，到 2035 年將達到 116 億美元，年複合成長率為 11.2%。

自助服務技術市場-IMG1

零售、銀行和旅館業對非接觸式、便利、高效的服務解決方案的需求不斷成長，是推動成長的關鍵因素。人工智慧、物聯網和雲端運算等先進技術的應用，使自助服務平台更有效率、更智慧、更個人化。消費者越來越期望交易快速便捷，促使企業投資自助服務終端、行動應用程式和互動式終端，以減少等待時間並提升整體用戶體驗。預測分析、自動化輔助和互聯系統的整合，使企業能夠提供自適應和個人化服務。此外，數位支付、行動錢包和非接觸式交易的興起，正在加速零售、交通和銀行業對自助服務終端的採用，為更智慧、更有效率的服務交付創造了機會。

市場覆蓋範圍
開始年份 2025
預測年份 2026-2035
起始值 41億美元
預測金額 116億美元
複合年成長率 11.2%

預計到2025年，ATM市佔率將達到48.5% 。自動提款機（ATM）正從傳統的提款功能向多功能銀行服務終端轉型，提供存款、轉帳、公用事業收費繳費和儲值卡購買等服務。這種轉型滿足了消費者對多元、便利自助服務的需求，拓展了ATM的功能，使其超越了基本的銀行服務範疇。

預計到2025年，硬體業務板塊的收入將達到17億美元。該板塊的成長主要得益於醫療保健、零售、銀行和飯店等行業對堅固耐用、技術先進的設備（例如自助服務終端、ATM機、自動販賣機和互動式終端）的廣泛應用。對增強型使用者介面、觸控螢幕、感測器和安全支付模組的需求，以及硬體設計和可靠性方面的持續創新，使得該板塊成為自助服務技術行業的主要收入來源。

預計到2025年，北美自助服務技術市場規模將達到28.1%。該地區市場擴張的驅動力包括：消費者對非接觸式和自動化服務的日益青睞、數位支付系統的廣泛應用，以及人工智慧自助服務終端和雲端平台的普及。零售、醫療保健、金融服務和酒店等各行各業的企業都在積極採用自助服務技術，以提高營運效率、降低人事費用並滿足不斷變化的客戶期望。

目錄

第1章調查方法和範圍

第2章執行摘要

第3章業界考察

  • 生態系分析
    • 供應商情況
    • 利潤率
    • 成本結構
    • 每個階段的附加價值
    • 影響價值鏈的因素
    • 中斷
  • 產業影響因素
    • 促進要素
      • 技術進步
      • 企業成本削減
      • 全球化與市場擴張
      • 消費者技術素養的提高
      • 人們對非接觸式解決方案的興趣日益濃厚
    • 產業潛在風險與挑戰
      • 技術故障和可靠性問題
      • 用戶抵觸與採納挑戰
    • 市場機遇
    • 在新興市場拓展業務
    • 先進技術的融合
  • 成長潛力分析
  • 監管環境
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲
  • 波特五力分析
  • PESTEL 分析
  • 科技與創新趨勢
    • 當前技術趨勢
    • 新興技術
  • 價格趨勢
    • 歷史價格分析（2022-2024）
    • 價格趨勢背後的因素
    • 區域價格波動
    • 價格預測（2026-2035）
  • 定價策略
  • 新興經營模式
  • 合規要求
  • 永續性措施
    • 永續材料評估
    • 碳足跡分析
    • 採取循環經濟模式
    • 永續性認證和標準
    • 永續性投資報酬率分析
  • 全球消費者心理分析
  • 專利分析

第4章 競爭情勢

  • 介紹
  • 公司市佔率分析
    • 按地區
      • 北美洲
      • 歐洲
      • 亞太地區
      • 拉丁美洲
      • 中東和非洲
    • 市場集中度分析
  • 主要企業的競爭標竿分析
    • 財務績效比較
      • 收入
      • 利潤率
      • 研究與開發
    • 產品系列比較
      • 產品線的廣度
      • 科技
      • 創新
    • 地理分佈比較
      • 全球擴張分析
      • 服務網路覆蓋
      • 按地區分類的市場滲透率
    • 競爭定位矩陣
      • 領導企業
      • 受讓人
      • 追蹤者
      • 小眾玩家
    • 戰略展望矩陣
  • 2022-2025 年主要發展動態
    • 併購
    • 合作夥伴關係和合資企業
    • 技術進步
    • 擴張與投資策略
    • 永續發展計劃
    • 數位轉型計劃
  • 新興/Start-Ups競賽的趨勢

5. 2022-2035年自助服務技術市場按組件分類的估算與預測

    按組件
  • 硬體
  • 軟體
  • 服務

6. 2022-2035年自助服務技術市場按類型分類的估算與預測

    按類型
  • ATM
  • 自動販賣機
  • 自助終端
  • 其他

7. 2022-2035年按最終用戶分類的自助服務技術市場估算與預測

    透過申請
  • 零售
  • 速食店
  • 飯店業
  • 衛生保健
  • 公司總部
  • 運輸
  • BFSI
  • 其他

8. 2022-2035年各地區自助服務技術市場規模估算與預測

    按地區
  • 北美洲
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他歐洲地區
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 韓國
    • ANZ
    • 亞太其他地區
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他拉丁美洲地區
  • 中東和非洲
    • 沙烏地阿拉伯
    • 南非
    • 阿拉伯聯合大公國
    • 其他中東和非洲地區

第9章：公司簡介

  • Avanti Markets
  • Diebold Nixdorf
  • Elo Touch Solutions
  • Embross
  • Emergency Management
  • Facility Management System
  • GRG Banking
  • Ingenico Group
  • KIOSK Information Systems
  • Meridian Kiosks
  • NCR Corporation
  • Olea Kiosks
  • Phoenix Kiosk
  • RedyRef Interactive Kiosks
  • SlabbKiosks
  • Source Technologies
  • Toshiba Global Commerce Solutions
  • Ugenie.io
  • Verifone
  • Wincor Nixdorf（Now part of Diebold Nixdorf）
  • XIPHIAS Software Technologies
  • Zebra Technologies
簡介目錄
Product Code: 485

The Global Self-service Technology Market was The Global Self-service Technology Market was valued at USD 4.1 billion in 2025 and is estimated to grow at a CAGR of 11.2% to reach USD 11.6 billion by 2035.

Self-service Technology Market - IMG1

Growth is primarily driven by increasing consumer demand for contactless, convenient, and time-efficient service solutions across retail, banking, and hospitality industries. The adoption of advanced technologies such as AI, IoT, and cloud computing is enhancing the efficiency, intelligence, and personalization of self-service platforms. Consumers are increasingly seeking quick, seamless transactions, prompting businesses to invest in automated kiosks, mobile applications, and interactive terminals that reduce waiting times while improving overall user experience. The integration of predictive analytics, automated support, and connected systems allows businesses to deliver adaptive, personalized services. Furthermore, the rise of digital payments, mobile wallets, and contactless transactions has accelerated the deployment of self-service kiosks and terminals in retail, transportation, and banking, creating opportunities for smarter, more efficient service delivery.

Market Scope
Start Year2025
Forecast Year2026-2035
Start Value$4.1 Billion
Forecast Value$11.6 Billion
CAGR11.2%

The ATM segment held a 48.5% share in 2025. Automated Teller Machines are evolving from traditional cash-dispensing roles to multifunctional banking kiosks, offering services such as deposits, fund transfers, bill payments, and prepaid card purchases. This transformation addresses consumer demand for versatile and convenient self-service solutions, expanding the scope of ATMs beyond basic banking operations.

The hardware segment generated USD 1.7 billion in 2025. Growth in this segment is fueled by the widespread installation of durable, advanced devices such as kiosks, ATMs, vending machines, and interactive terminals across healthcare, retail, banking, and hospitality. Demand for enhanced user interfaces, touchscreens, sensors, and secure payment modules, coupled with continuous innovations in hardware design and reliability, positions this segment as the primary revenue driver in the self-service technology industry.

North America Self-service Technology Market held a 28.1% share in 2025. Expansion in the region is propelled by the growing preference for contactless and automated services, adoption of digital payment systems, and increasing implementation of AI-driven kiosks and cloud-based platforms. Businesses leverage self-service technologies to streamline operations, reduce labor costs, and meet evolving customer expectations across multiple sectors, including retail, healthcare, financial services, and hospitality.

Key players in the Global Self-service Technology Market include GRG Banking, Ingenico Group, Olea Kiosks, Zebra Technologies, Elo Touch Solutions, RedyRef Interactive Kiosks, Diebold Nixdorf, Ugenie.io, KIOSK Information Systems, Phoenix Kiosk, NCR Corporation, Avanti Markets, SlabbKiosks, Meridian Kiosks, Toshiba Global Commerce Solutions, XIPHIAS Software Technologies, Verifone, Emergency Management, Embross, and Facility Management System. Companies in the Global Self-service Technology Market adopt multiple strategies to strengthen their market position and expand global presence. Investments in R&D and technological innovation enhance product capabilities, including AI-driven analytics, IoT integration, and cloud-based management. Strategic collaborations with banks, retailers, and hospitality providers help expand market reach and increase adoption of self-service solutions. Companies are also focusing on introducing multifunctional, secure, and user-friendly devices to meet evolving consumer expectations. Expanding production capacity, entering emerging markets, and optimizing supply chains improve responsiveness to regional demand valued at USD 4.1 billion in 2025 and is estimated to grow at a CAGR of 11.2% to reach USD 11.6 billion by 2035.

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Market scope and definition
  • 1.2 Research design
    • 1.2.1 Research approach
    • 1.2.2 Data collection methods
  • 1.3 Data mining sources
    • 1.3.1 Global
    • 1.3.2 Regional/Country
  • 1.4 Base estimates and calculations
    • 1.4.1 Base year calculation
    • 1.4.2 Key trends for market estimation
  • 1.5 Primary research and validation
    • 1.5.1 Primary sources
  • 1.6 Forecast model
  • 1.7 Research assumptions and limitations

Chapter 2 Executive Summary

  • 2.1 Industry snapshot
  • 2.2 Key market trends
    • 2.2.1 Type trends
    • 2.2.2 Component trends
    • 2.2.3 End Use trends
    • 2.2.4 Regional
  • 2.3 TAM Analysis, 2025-2034 (USD Million)
  • 2.4 CXO perspectives: Strategic imperatives
    • 2.4.1 Executive decision points
    • 2.4.2 critical success factors
  • 2.5 Future outlook and strategic recommendations

Chapter 3 Industry Insights

  • 3.1 Industry ecosystem analysis
    • 3.1.1 Supplier Landscape
    • 3.1.2 Profit Margin
    • 3.1.3 Cost structure
    • 3.1.4 Value addition at each stage
    • 3.1.5 Factor affecting the value chain
    • 3.1.6 Disruptions
  • 3.2 Industry impact forces
    • 3.2.1 Growth drivers
      • 3.2.1.1 Technological advancements
      • 3.2.1.2 Cost savings for businesses
      • 3.2.1.3 Globalization and market expansion
      • 3.2.1.4 Growing consumer tech literacy
      • 3.2.1.5 Increasing emphasis on contactless solutions
    • 3.2.2 Industry pitfalls and challenges
      • 3.2.2.1 Technical glitches and reliability issues
      • 3.2.2.2 User resistance and adoption challenges
    • 3.2.3 Market opportunities
    • 3.2.4 Expansion in Emerging Markets
    • 3.2.5 Integration of Advanced Technologies
  • 3.3 Growth potential analysis
  • 3.4 Regulatory landscape
    • 3.4.1 North America
    • 3.4.2 Europe
    • 3.4.3 Asia Pacific
    • 3.4.4 Latin America
    • 3.4.5 Middle East & Africa
  • 3.5 Porter's analysis
  • 3.6 PESTEL analysis
  • 3.7 Technology and innovation landscape
    • 3.7.1 Current technological trends
    • 3.7.2 Emerging technologies
  • 3.8 Price trends
    • 3.8.1 Historical price analysis (2022-2024)
    • 3.8.2 Price trend drivers
    • 3.8.3 Regional price variations
    • 3.8.4 Price forecast (2026-2035)
  • 3.9 Pricing strategies
  • 3.10 Emerging business models
  • 3.11 Compliance requirements
  • 3.12 Sustainability measures
    • 3.12.1 Sustainable materials assessment
    • 3.12.2 Carbon footprint analysis
    • 3.12.3 Circular economy implementation
    • 3.12.4 Sustainability certifications and standards
    • 3.12.5 Sustainability roi analysis
  • 3.13 Global consumer sentiment analysis
  • 3.14 Patent analysis

Chapter 4 Competitive Landscape, 2025

  • 4.1 Introduction
  • 4.2 Company market share analysis
    • 4.2.1 By region
      • 4.2.1.1 North America
      • 4.2.1.2 Europe
      • 4.2.1.3 Asia Pacific
      • 4.2.1.4 Latin America
      • 4.2.1.5 Middle East & Africa
    • 4.2.2 Market Concentration Analysis
  • 4.3 Competitive benchmarking of key players
    • 4.3.1 Financial performance comparison
      • 4.3.1.1 Revenue
      • 4.3.1.2 Profit margin
      • 4.3.1.3 R&D
    • 4.3.2 Product portfolio comparison
      • 4.3.2.1 Product range breadth
      • 4.3.2.2 Technology
      • 4.3.2.3 Innovation
    • 4.3.3 Geographic presence comparison
      • 4.3.3.1 Global footprint analysis
      • 4.3.3.2 Service network coverage
      • 4.3.3.3 Market penetration by region
    • 4.3.4 Competitive positioning matrix
      • 4.3.4.1 Leaders
      • 4.3.4.2 Challengers
      • 4.3.4.3 Followers
      • 4.3.4.4 Niche players
    • 4.3.5 Strategic outlook matrix
  • 4.4 Key developments, 2022-2025
    • 4.4.1 Mergers and acquisitions
    • 4.4.2 Partnerships and collaborations
    • 4.4.3 Technological advancements
    • 4.4.4 Expansion and investment strategies
    • 4.4.5 Sustainability initiatives
    • 4.4.6 Digital transformation initiatives
  • 4.5 Emerging/ startup competitors landscape

Chapter 5 Self-service Technology Market Estimates & Forecast, By Component, 2022 - 2035 (USD Million)

  • 5.1 Key trends, by component
  • 5.2 Hardware
  • 5.3 Software
  • 5.4 Services

Chapter 6 Self-service Technology Market Estimates & Forecast, By Type, 2022 - 2035 (USD Million)

  • 6.1 Key trends, by type
  • 6.2 ATM
  • 6.3 Vending Machine
  • 6.4 Kiosks
  • 6.5 Others

Chapter 7 Self-service Technology Market Estimates & Forecast, By End-Use, 2022 - 2035 (USD Million)

  • 7.1 Key trends, by end-use
  • 7.2 Retail
  • 7.3 Quick Service Restaurant
  • 7.4 Hospitality
  • 7.5 Healthcare
  • 7.6 Corporate Offices
  • 7.7 Transportation
  • 7.8 BFSI
  • 7.9 Others

Chapter 8 Self-service Technology Market Estimates & Forecast, By Region, 2022 - 2035 (USD Million)

  • 8.1 Key trends, by region
  • 8.2 North America
    • 8.2.1 U.S.
    • 8.2.2 Canada
  • 8.3 Europe
    • 8.3.1 UK
    • 8.3.2 Germany
    • 8.3.3 France
    • 8.3.4 Italy
    • 8.3.5 Spain
    • 8.3.6 Russia
    • 8.3.7 Rest of Europe
  • 8.4 Asia-Pacific
    • 8.4.1 China
    • 8.4.2 India
    • 8.4.3 Japan
    • 8.4.4 South Korea
    • 8.4.5 ANZ
    • 8.4.6 Rest of Asia-Pacific
  • 8.5 Latin America
    • 8.5.1 Brazil
    • 8.5.2 Mexico
    • 8.5.3 Rest of Latin America
  • 8.6 MEA
    • 8.6.1 Saudi Arabia
    • 8.6.2 South Africa
    • 8.6.3 UAE
    • 8.6.4 Rest of MEA

Chapter 9 Company Profiles

  • 1.1 Avanti Markets
  • 1.2 Diebold Nixdorf
  • 1.3 Elo Touch Solutions
  • 1.4 Embross
  • 1.5 Emergency Management
  • 1.6 Facility Management System
  • 1.7 GRG Banking
  • 1.8 Ingenico Group
  • 1.9 KIOSK Information Systems
  • 1.10 Meridian Kiosks
  • 1.11 NCR Corporation
  • 1.12 Olea Kiosks
  • 1.13 Phoenix Kiosk
  • 1.14 RedyRef Interactive Kiosks
  • 1.15 SlabbKiosks
  • 1.16 Source Technologies
  • 1.17 Toshiba Global Commerce Solutions
  • 1.18 Ugenie.io
  • 1.19 Verifone
  • 1.20 Wincor Nixdorf (Now part of Diebold Nixdorf)
  • 1.21 XIPHIAS Software Technologies
  • 1.22 Zebra Technologies