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市場調查報告書
商品編碼
1892088

全球專業耳機市場，2024-2031年

Professional Headsets Market, Global, 2024-2031
出版日期: | 出版商: Frost & Sullivan | 英文 54 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

無線技術和主動降噪技術透過提高商用耳機的效用，推動變革性成長。

Frost & Sullivan的這份研究報告對影響全球專業耳機市場的關鍵轉變進行了全面分析。軟體通訊和協作平台的快速普及推動產業發生重大變革時期，促使市場需求從RJ介面耳機轉向USB介面耳機。

推動這項變革的關鍵因素是Microsoft Teams在企業環境中的日益居主導地位，這為耳機製造商創造了新的成長機會。然而，儘管某些細分市場受益於這些趨勢，但其他細分市場卻面臨停滯或萎縮。

本研究概述了影響市場成長的策略挑戰和宏觀經濟因素。研究包含2025年至2031年預測期間（以2024年為基準年）的市場規模（全球及各細分市場）的估算與預測（包括基準估算）。報告詳細解釋了關鍵預測假設（包括美國於2025年實施的貿易關稅的影響）。

此外，它還確定了市場參與企業的四個關鍵成長機會，並對整個市場和每個細分市場的市場趨勢、促進因素、阻礙因素和主要企業進行了詳細分析。

報告摘要：專業耳機市場，2024-2031年

全球專業耳機市場正經歷變革時期，其驅動力包括混合辦公模式的興起、無線技術和主動降噪技術的創新，以及對整合通訊需求的激增。預計到2024年，該市場規模將達到18億美元，到2031年將成長至25.9億美元，年複合成長率（CAGR）為5.3%。配備人工智慧降噪功能和符合人體工學設計的無線藍牙和USB耳機在企業和客服中心中越來越受歡迎。隨著專業耳機產業不斷適應工作模式和協作平台的動態變化，技術供應商正將產品整合、遠端管理和永續設計放在首位。

關鍵市場趨勢與洞察

  • 對混合型、遠端和辦公室耳機的需求重塑全球籌資策略。
  • 受客服人員賦能與功能創新推動，客服中心耳機市場持續強勁成長。
  • 關稅、通貨膨脹和謹慎的消費模式影響出貨量和採購週期。

市場規模及預測

  • 2024年營收：18億美元
  • 2031年預測：25.9億美元
  • 出貨量（2024年）：3,410萬台
  • 年複合成長率（2024-2031年）：5.3%

市場概況 - 專業耳機市場，2024-2031年

隨著企業向混合辦公室和雲端協作模式轉型，專業耳機市場成為成長和數位轉型的重點。軟體驅動型商務通訊平台的興起，以及整合通訊和雲端通話技術的日益普及，推動了對高效能、靈活且安全的耳機解決方案的需求。企業和客服中心需要專業級的音訊品質、無縫整合和更高的員工生產力，這促使耳機從基礎語音硬體發展到智慧、功能豐富的耳機。

客服中心耳機的採購決策越來越主導無線行動性、主動降噪（ANC）以及與 Microsoft Teams 和 Zoom 等平台認證等因素的影響。隨著企業中遠端和行動員工（以及辦公室知識工作者）對耳機的需求不斷成長，關鍵的採購標準包括音質、原生藍牙支援、人體工學舒適度和軟體可管理性。

耳機市場面臨的挑戰包括零件成本上漲、區域關稅的影響（尤其是美國自2025年起實施的關稅）以及桌上型電話向雲端解決方案的逐步過渡。供應商的策略重點在於永續性（再生材料、環保包裝）、產品創新（人工智慧驅動的降噪、長續航時間、免適配器藍牙）以及在辦公室和客服中心環境中提供卓越的用戶體驗。

專業耳機產業正經歷著主要企業間日益加劇的整合、價格競爭的加劇，以及中價格分佈主動降噪耳機和頭戴式藍牙耳機帶來的新成長機會。隨著市場佔有率集中在頂級品牌手中，二、三線廠商面臨越來越大的壓力。

專業耳機市場收入預測（2024-2031年）

全球專業耳機市場收入預計將從2024年的18億美元成長到2031年的25.9億美元，年複合成長率為 5.3%。

  • 出貨量：從2024年的3,410萬台增加至2031年的4,830萬台（年複合成長率：5.1%）
  • 依成分：
    • 到2024年，無線藍牙 PC USB 和 UCC 耳機將佔銷售額的43.7%。
    • PC USB/UCC 耳機：39.6%；有線 RJ：2.7%；無線 DECT RJ/PC：總合14%。
  • 用途：
    • 辦公室耳機在收入和出貨量成長方面都超過了客服中心耳機市場（辦公室耳機年複合成長率：6.3%；客服中心耳機年複合成長率：6.7%）。
  • 區域趨勢：
    • 從營收來看，歐洲、中東和非洲地區以 47.6%的佔有率領先，北美地區需求穩定，佔 34.8%，亞太地區加速成長，佔 13.7%，拉丁美洲佔 3.9%。

考慮到連接性，具有主動降噪（ANC）功能的耳機在2024年的收入將成長 22.5%，目前佔市場總值的34.2%。

分析範圍 - 專業耳機市場，2024-2031年

本分析涵蓋全球專業耳機市場，細分為企業通訊和客服中心設備中使用的有線耳機和無線耳機。

  • 適用於桌上型電話的有線RJ專業耳機
  • 有線PC USB和整合通訊/協作（UCC）耳機
  • 適用於商務電話、電腦/軟體電話和行動裝置的無線（DECT 和藍牙）耳機
  • 主動降噪（ANC）和多連接耳機

銷售額的耳機、擴大機、轉換器、直連線、適配器、充電底座、軟體和配件。目標市場包括辦公室、客服中心和混合辦公環境。追蹤區域：北美、歐洲、中東和非洲地區、亞太地區和拉丁美洲。基準年：2024年。預測期：2025-2031年。

不包括：消費級耳機、遊戲/音樂/僅支援 3.5 毫米介面的耳機以及獨立式 USB 揚聲器

專業耳機市場區隔分析（2024-2031年）

耳機市場以三種方式細分：

依連接方式/技術：

  • PC USB/UCC耳機（有線和無線）
  • RJ耳機（有線和DECT無線，適用於桌上型電話）
  • 藍牙電腦 USB/UCC 耳機
  • DECT 與多連接耳機（三重連接：RJ、PC、行動裝置）

依最終用戶使用：

  • 辦公室耳機（整體商務/知識工作者）
  • 客服中心耳機市場（客戶服務、客服中心營運）

依風格/功能性穿著：

  • 貼耳式、包耳式、入耳式單聲道、頸掛式
  • ANC模型，非ANC模型
  • 立體聲，單聲道

在專業耳機產業，市場差異主要體現在以下幾個關鍵面向：

  • 隨著桌上型電話使用量的下降和協作應用程式在企業中成為常態，PC USB/UCC 耳機在收入和創新方面都處於主導。
  • 由於無線藍牙解決方案適合行動辦公和遠距辦公，因此目前主導成長。
  • 隨著雲端平台和 SIP 電話取代傳統電話，僅支援 RJ 介面的耳機正迅速萎縮（年複合成長率 -9.7%）。
  • 預計到2024年，具有 ANC（主動降噪）功能的耳機的銷售佔有率將達到 34.2%，比前一年大幅成長，這表明辦公環境和客服中心對降噪的需求迅速擴大。
  • 領先的製造商透過提供人工智慧語音分離、原生藍牙支援、長電池續航時間和生態系統認證等先進功能來脫穎而出。

成長要素 - 專業耳機市場，2024-2031年

  • 加速數位化並採用基於軟體的通訊平台（統一通訊即服務、雲端PBX）
  • 混合辦公和遠距辦公的興起，推動了對能夠相容於各種職場環境的耳機的需求。
  • 對卓越音訊品質、人工智慧降噪功能以及與主流協作平台認證的設備相容性的需求日益成長
  • 向無線格式（尤其是藍牙和DECT）的轉變，使用戶能夠移動辦公室和共用辦公桌。
  • 永續性趨勢推動了人們對可回收設計、可維修性和環保包裝的日益關注。
  • 由於客服人員權限的提升、進階分析以及在家工作的支持，對客服中心耳機的需求不斷成長。

成長抑制因素 - 專業耳機市場，2024-2031年

  • 隨著 SIP/雲端技術迅速取代傳統基礎設施，僅支援 RJ 介面和傳統桌上型電話耳機的需求下降。
  • 消費級耳機和耳塞正日益成為日常商用的替代品，尤其是在價格敏感地區。
  • 融合了人工智慧降噪和語音增強功能的先進雲端平台的普及，降低硬體的「溢價」價值。
  • 關稅導致物價上漲，通膨壓力導致成本上升，這些因素降低企業的購買力，尤其是在大型採購計畫中。
  • 客服中心耳機的高普及率，以及翻新產品和數位適配器的使用，將限制新硬體單元的成長。
  • 隨著已開發地區市場的成熟，成長將由替換需求而非新安裝需求所驅動。

競爭格局 - 專業耳機市場，2024-2031年

專業耳機市場競爭非常激烈，前五的公司佔了全球 95%以上的收入。

  • 市場領導（依2024年收入佔有率排序）：
    • GN Audio（Jabra）：約佔 49.4%
    • HP Poly：27.7％
    • Logitech：9.6％
    • EPOS：4.5％
    • Yealink：4.1％
  • 市場動態：
    • GN Audio憑藉其廣受歡迎的Evolve2和Perform 75系列產品以及對Microsoft Teams認證型號的專注，繼續保持領先地位。
    • HP Poly推動連接創新、免適配器藍牙和促銷升級宣傳活動
    • 羅技憑藉 Zone Wireless、Zone 305 和 H390 耳機實現了兩位數的營收成長
    • YehlinkDECT和藍牙領域迅速擴張，積極尋找通路合作夥伴並開發成熟市場。
  • 儘管中小廠商面臨產業重組的壓力，但新產品更注重人工智慧功能、長續航力和舒適性。
  • 分銷通路正從間接通路（經銷商、分銷商）轉向直接通路（電商、網店）買家，尤其是在全球市場。

常見問題 - 專業耳機市場，2024-2031年

  • 全球專業耳機市場的當前規模和預測規模是多少？
    • 2024年，專業耳機市場價值18億美元，出貨量3,410萬台。預計到2031年，市場收入將達到25.9億美元，反映出先進的無線和主動降噪（ANC）解決方案的日益普及。
  • 哪些產品類型推動耳機市場的成長？
    • 到2024年，無線藍牙PC USB及UCC耳機將佔總收入的43.7%，超過所有其他類別。隨著企業採用最新的整合通訊平台，PC USB/UCC耳機也推動市場擴張。
  • 客服中心耳機市場發生哪些變化？
    • 在客服中心耳機市場，收入下降速度比銷量下降速度慢，因為 ANC（主動降噪）和客服人員賦能等高級功能吸引了用戶，而且需求從一次性客服中心硬體轉向多功能辦公和混合使用模式。
  • 哪些因素推動專業耳機產業的需求？
    • 混合辦公模式的普及、整合通訊以及對可靠噪音隔離的需求仍然是關鍵促進因素，企業越來越希望在其設備組合中具備人工智慧驅動的降噪功能、連接柔軟性和永續性。
  • 市場面臨的最大阻礙因素是什麼？
    • RJ介面耳機的衰退以及成熟市場的高滲透率限制了市場擴張。來自其他消費性產品的競爭和消費者對價格的高度敏感也減緩了成長前景。
  • 哪家公司在專業耳機市場佔最大佔有率？
    • GN Audio（Jabra）、HP Poly 和 Logitech 是三大領先供應商，在2024年佔全球收入的86%以上。這些公司以在辦公室和客服中心耳機領域快速創新和強大的品牌影響力而聞名。
  • 區域趨勢如何影響耳機市場？
    • 歐洲、中東和非洲地區持續保持領先地位，收入佔有率達47.6%，而亞太地區的出貨量成長最快。在地化生產、關稅影響以及分銷通路的轉變也對各地區的業績產生了影響。
  • 哪些技術趨勢將改變耳機市場？
    • 主動降噪（ANC）、免適配器藍牙、基於人工智慧的功能以及整合的永續性舉措是關鍵的創新趨勢，供應商正擴大為全球雲端語音和協作平台提供經過認證的設備。
  • 有線耳機和無線耳機的未來前景如何？
    • 無線耳機，尤其是藍牙產品，預計將以最快的速度成長，到2031年年複合成長率達到 7.9%，而有線解決方案將保持穩定或下降，因為無線技術在混合和遠端環境中提供了更大的柔軟性。
  • 商用耳機產業的銷售管道發生哪些變化？
    • 分銷通路正從傳統的間接通路轉向線上直銷（電商）和網店。企業現在優先考慮的是捆綁式支援、設備可管理性以及擴充性的採購方案，無論是在辦公室還是客服中心部署方面。

目錄

調查範圍

  • 分析範圍
  • 區隔

成長環境：專業耳機市場的轉型

  • 為什麼成長變得越來越困難
  • The Strategic Imperative 8
  • 三大戰略要務對專業耳機產業的影響

專業耳機市場生態系統

  • 競爭環境
  • 主要競爭對手

專業耳機市場的成長來源

  • 成長指標
  • 成長要素
  • 成長限制阻礙因素
  • 預測考量
  • 收入和出貨量預測
  • 依配置類型分類的收入和出貨量預測
  • 依耳機類型分類的收入和出貨量預測
  • 依最終用戶類型分類的收入和出貨量預測
  • 依產品類型的銷售比率
  • 以配戴方式（無線藍牙耳機、PC USB耳機、UCC耳機）分類的銷售情況
  • 依連接方式分類的銷售額（無線DECT耳機）
  • 主動降噪（ANC）耳機銷售比例（依類型）
  • 依地區分的銷售額比例
  • 營收和銷售預測分析
  • 區域預測分析
  • 價格趨勢和預測分析
  • 收益分成
  • 收入佔有率分析

專業耳機市場的成長機會

  • 成長機會1：主動降噪耳機
  • 成長機會2：無線藍牙頭戴式耳機
  • 成長機會3：雲端通話、會議和團隊合作服務
  • 成長機會4：具有原生支援的藍牙耳機

未來計劃

  • 成長機會帶來的益處和影響
  • 下一步
  • 附件清單
  • 免責聲明
簡介目錄
Product Code: PFT9-64

Wireless and Active Noise Cancellation Technology is Driving Transformational Growth by Increasing Utility for Professional Headsets

This Frost & Sullivan study provides a comprehensive analysis of the key transformations shaping the global professional headsets market. The industry is undergoing significant disruption driven by the rapid adoption of software-based communication and collaboration platforms. This shift is transitioning demand from registered jack (RJ) connectivity headsets to USB-connected headsets.

A major catalyst for this change is the growing dominance of Microsoft Teams in enterprise environments, which is creating new growth opportunities for headset manufacturers. However, while certain market segments are benefiting from these developments, others are experiencing stagnation or decline.

The study outlines the strategic imperatives and macroeconomic factors influencing market growth. It includes global and segment-level market size estimates and forecasts, covering the base year 2024 and the forecast period from 2025 to 2031. Key forecast assumptions are detailed, including the impact of trade tariffs introduced by the United States in 2025.

Additionally, the analysis identifies 4 critical growth opportunities for market participants and provides an in-depth analysis of market trends, drivers, restraints, and notable companies across the overall market and its segments.

Report Summary: Professional Headset Market, 2024-2031

The global professional headset market is experiencing a transformation, driven by the shift to hybrid work, innovation in wireless and active noise cancellation, and surging demand for unified communications. Market revenue reached USD 1.80 billion in 2024 and is projected to grow to USD 2.59 billion by 2031, reflecting a CAGR of 5.3%. Cordless Bluetooth and USB headsets-featuring AI-enabled noise-cancellation and ergonomic designs-are increasingly favoured by both enterprises and contact centers. The Professional Headsets Industry is adjusting to dynamic changes in work styles and collaboration platforms, with technology vendors emphasizing product integration, remote manageability, and sustainable design.

Key Market Trends & Insights

  • Demand for hybrid, remote, and office-based headsets is reshaping global procurement strategies.
  • Growth in the contact center headset market remains robust, with agent empowerment and feature innovation.
  • Tariffs, inflation, and cautious spending patterns influence unit shipments and purchasing cycles.

Market Size & Forecast

  • 2024 Revenue: USD 1.80 Billion
  • 2031 Forecast: USD 2.59 Billion
  • Unit Shipments (2024): 34.1 Million
  • CAGR (2024-2031): 5.3%

Market Overview - Professional Headset Market, 2024-2031

The professional headset market has become a focal point for growth and digital transformation, as organizations transition to hybrid work and cloud-centric collaboration. The rise of software-based business communication platforms, enhanced by the growing adoption of unified communications and cloud calling, is fueling demand for high-performing, flexible, and secure headset solutions. Enterprises and contact centers seek professional-grade audio, seamless integration, and workforce productivity, driving the evolution from basic voice hardware to intelligent, feature-rich headsets.

Contact center headset market purchasing is increasingly led by requirements for wireless mobility, active noise cancellation (ANC), and certifications with platforms like Microsoft Teams and Zoom. Enterprise adoption of headsets for office knowledge workers as well as remote and mobile employees continues to expand, with key buying criteria including sound quality, native Bluetooth support, ergonomic comfort, and software manageability.

Challenges in the headset market include component cost inflation, regional tariff impacts (notably U.S. tariffs from 2025), and the gradual replacement of desktop phones with cloud-based solutions. Vendor strategies focus on sustainability (recyclable materials, eco packaging), product innovation (AI-driven noise-cancellation, longer battery life, dongle-less Bluetooth), and delivering excellent user experience across office and contact center environments.

The Professional Headsets Industry is seeing consolidation among leaders, increasing price competition, and new growth opportunities in mid-range ANC models and over-the-ear Bluetooth styles. Tier II/III vendors face mounting pressure as market share consolidates among top brands.

Revenue Forecast - Professional Headset Market, 2024-2031

The global professional headset market's revenue is forecasted to grow from USD 1.80 billion in 2024 to USD 2.59 billion by 2031, registering a CAGR of 5.3%.

  • Unit Shipments: From 34.1 million in 2024 to 48.3 million in 2031 (CAGR: 5.1%)
  • By Configuration:
    • Cordless Bluetooth PC USB & UCC headsets accounted for 43.7% of revenue in 2024.
    • PC USB/UCC headsets: 39.6%; Corded RJ: 2.7%; Cordless DECT RJ/PC: 14% combined.
  • By End-Use:
    • Office headsets outpace the contact center headset market in both revenue and unit shipment growth (Office CAGR: 6.3%; Contact Center CAGR: 6.7%).
  • Regional Trends:
    • EMEA leads by revenue (47.6%), North America shows stable demand (34.8%), Asia-Pacific accelerates (13.7%), while Latin America holds 3.9%.

Considering connectivity, ANC-enabled headsets grew by 22.5% in revenue during 2024, now comprising 34.2% of total market value.

Scope of Analysis - Professional Headset Market, 2024-2031

This analysis encompasses the global professional headset market, segmenting corded and cordless headsets used with enterprise communications and contact center endpoints. Included categories:

  • Corded RJ professional headsets for desk phones
  • Corded PC USB and unified communications/collaboration (UCC) headsets
  • Cordless (DECT and Bluetooth) headsets for business phones, PC/softphones, and mobile devices
  • ANC-enabled and multi-connectivity headsets

Revenues reflect manufacturer sales, including headsets, amplifiers, dongles, direct-connect cables, adapters, charging bases, software, and accessories. Markets covered include office, contact center, and hybrid work deployments. Regional tracking: North America, EMEA, Asia-Pacific, Latin America. Base year: 2024; forecast period: 2025-2031.

Excluded: consumer-specific headsets, gaming/music/3.5mm-only models, standalone USB speakers.

Segmentation Analysis - Professional Headset Market, 2024-2031

The headset market is segmented three ways:

By Connection/Technology:

  • PC USB/UCC headsets (corded and cordless)
  • RJ headsets (corded and DECT cordless for desk phones)
  • Bluetooth PC USB/UCC headsets
  • DECT and multi-connectivity headsets (triple-connect: RJ, PC, mobile)

By End-User Application:

  • Office headsets (all business/knowledge worker deployments)
  • Contact center headset market (customer service, call center operations)

By Wearing Style/Feature:

  • On-ear, over-the-ear, in-ear mono, neckband
  • ANC vs. non-ANC
  • Stereo vs. mono

The Professional Headsets Industry distinguishes markets in several key ways:

  • PC USB/UCC headsets lead in both revenue and innovation, especially as desktop phone use declines and enterprises standardize on collaboration apps.
  • Cordless Bluetooth solutions now dominate growth, favored for mobility and remote work.
  • RJ connectivity-only headsets are shrinking rapidly (CAGR: -9.7%), as cloud platforms and SIP phones replace legacy telephones.
  • ANC-enabled headsets grew to 34.2% revenue share in 2024, up strongly from the year prior, indicating rapid adoption for both office and contact center noise reduction.
  • Leaders are differentiating by offering advanced features: AI voice isolation, native Bluetooth support, longer battery life, and ecosystem certifications.

Growth Drivers - Professional Headset Market, 2024-2031

  • Accelerated digitalization and adoption of software-based communication platforms (UCaaS, cloud PBX)
  • Growing hybrid and remote workforce driving demand for headsets optimized for diverse work environments
  • Increased need for superior audio quality, AI-enabled noise cancellation, and certified device compatibility with major collaboration platforms
  • Shift to wireless form factors, especially Bluetooth and DECT, for user mobility and desk sharing
  • Sustainability trends fueling interest in recyclable designs, repairability, and eco-friendly packaging
  • Expansion of contact center headset market requirements due to agent empowerment, advanced analytics, and work-from-home support

Growth Restraints - Professional Headset Market, 2024-2031

  • Declining demand for RJ-only and traditional desk phone headsets as SIP/cloud quickly replace legacy infrastructure
  • Substitution by consumer-grade headphones and earbuds for everyday work, especially where price sensitivity prevails
  • Advanced cloud platforms embedding AI noise cancellation and voice enhancement, reducing hardware ""premium""
  • Tariff-induced price hikes and inflationary cost pressures reducing business purchasing power, especially in large procurement deals
  • High contact center headset penetration, plus refurbishment and digital adapters, limiting unit growth for new hardware
  • Market maturity in developed regions leading to growth driven by replacements, not new deployments

Competitive Landscape - Professional Headset Market, 2024-2031

Competition in the professional headset market is intense, with the top five players accounting for over 95% of global revenue.

  • Market Leaders (by 2024 revenue share):
    • GN Audio (Jabra): ~49.4%
    • HP Poly: 27.7%
    • Logitech: 9.6%
    • EPOS: 4.5%
    • Yealink: 4.1%
  • Market Dynamics:
    • GN Audio retains top position with popular Evolve2 and Perform 75 series, plus focus on certified Microsoft Teams models
    • HP Poly targets connectivity innovation, dongle-free Bluetooth, and promotional upgrade campaigns
    • Logitech sees double-digit revenue growth with Zone Wireless, Zone 305, and H390 headsets
    • Yealink rapidly expands in DECT and Bluetooth, aggressively recruiting channel partners and targeting mature markets
  • Smaller players face consolidation pressure, while new products emphasize AI features, longer battery life, and comfort
  • Distribution is shifting from indirect (resellers, distributors) to more direct (eTailers, webstores) purchasers, especially globally

FAQ - Professional Headset Market, 2024-2031

  • What is the current and projected size of the global professional headset market?
    • The professional headset market was valued at USD 1.80 billion in 2024, with unit shipments of 34.1 million. By 2031, revenue is expected to reach USD 2.59 billion, reflecting growing adoption of advanced wireless and ANC-enabled solutions.
  • Which product categories are leading growth in the headset market?
    • Cordless Bluetooth PC USB & UCC headsets captured 43.7% of revenue in 2024, outpacing all other categories. PC USB/UCC headsets also drive market expansion as businesses deploy modern unified communications platforms.
  • How is the contact center headset market evolving?
    • Contact center headset market revenue is declining more slowly than units, as premium features like ANC and agent empowerment attract users. Demand is shifting from single-purpose contact center hardware to versatile office and hybrid use models.
  • What is driving demand in the professional headsets industry?
    • Hybrid work adoption, unified communications, and the need for reliable noise isolation remain key drivers. Businesses increasingly seek AI-powered noise cancellation, connectivity flexibility, and sustainability in device portfolios.
  • What are the most significant restraints for the market?
    • The decline of RJ connectivity-only headsets and high penetration in mature segments constrain market expansion. Competition from consumer-grade alternatives and price sensitivity also dampen growth prospects.
  • Who holds the highest market share in the professional headset market?
    • GN Audio (Jabra), HP Poly, and Logitech are the three largest vendors, together commanding over 86% of 2024 global revenue. These companies are recognized for rapid innovation and strong branding in both office and contact center headset categories.
  • How are regional dynamics shaping the headset market?
    • EMEA continues to lead revenue with 47.6%, while Asia-Pacific marks the highest shipment growth. Local manufacturing, tariff effects, and distribution shifts to direct eTailing also influence regional performance.
  • Which technological trends are changing the headset market?
    • The integration of active noise cancellation (ANC), dongle-less Bluetooth, AI-based features, and sustainability initiatives are top innovation trends. Vendors are increasingly offering certified devices for global cloud voice and collaboration platforms.
  • What is the outlook for corded versus cordless headsets?
    • Cordless headsets, especially Bluetooth, are growing fastest with a 7.9% CAGR through 2031. In contrast, corded solutions are largely flat or declining, as wireless provides more flexibility for hybrid and remote environments.
  • How are headset sales channels evolving in the professional headsets industry?
    • Distribution is moving from traditional indirect channels to direct online (eTail) sales and webstores. Businesses now prioritize bundled support, device manageability, and scalable procurement options for both office and contact center deployments.

Table of Contents

Research Scope

  • Scope of Analysis
  • Segmentation

Growth Environment: Transformation in the Professional Headsets Market

  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative 8
  • The Impact of the Top 3 Strategic Imperatives on the Professional Headsets Industry

Ecosystem in the Professional Headsets Market

  • Competitive Environment
  • Key Competitors

Growth Generator in the Professional Headsets Market

  • Growth Metrics
  • Growth Drivers
  • Growth Restraints
  • Forecast Considerations
  • Revenue and Unit Shipment Forecast
  • Revenue and Unit Shipment Forecast by Configuration Type
  • Revenue and Unit Shipment Forecast by Headset Type
  • Revenue and Unit Shipment Forecast by End-User Type
  • Percent Revenue by Product Category
  • Percent Revenue by Wearing Style, Cordless Bluetooth PC USB and UCC Headsets
  • Percent Revenue by Connectivity, Cordless DECT Headsets
  • Percent Revenue by Active-Noise-Cancelling ANC Headsets
  • Percent Revenue by Region
  • Revenue and Unit Forecast Analysis
  • Forecast Analysis by Region
  • Pricing Trends and Forecast Analysis
  • Revenue Share
  • Revenue Share Analysis

Growth Opportunity Universe in the Professional Headsets Market

  • Growth Opportunity 1: Active Noise Cancellation Headsets
  • Growth Opportunity 2: Cordless Bluetooth Over-the-Ear Headsets
  • Growth Opportunity 3: Cloud Calling, Meeting, and Team Collaboration Services
  • Growth Opportunity 4: Bluetooth Headsets with Native Support

Next Steps

  • Benefits and Impacts of Growth Opportunities
  • Next Steps
  • List of Exhibits
  • Legal Disclaimer