2025年整合通訊與協作的十大策略要點

Top 10 Strategic Imperatives in Unified Communications and Collaboration, 2025

出版日期: 2025年08月14日 | 出版商:

Frost & Sullivan | 英文 17 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

影響未來成長潛力的關鍵變革

由於地緣政治緊張局勢加劇、貿易壁壘不斷增加以及經濟狀況向更加分散和本地化的方向轉變（通常被稱為「多重危機」），全球貿易正經歷一個不確定性日益增加的時期。同時，基於代理的人工智慧工具的迅速崛起改變傳統的員工和客戶參與模式。

在此背景下，Frost & Sullivan 研究了整合通訊和協作供應商必須理解並融入其彈性成長策略的十大策略要務，才能在持續的顛覆性變革中蓬勃發展。這些要務包括：人工智慧主導的個人化體驗和精心設計的通訊工作流程、增強的合規性和安全性、永續性、軟體即服務模式、不斷變化的工作性質，以及從基於功能的交付到基於平台的生態系統的策略轉變。

這些挑戰帶來的變化的速度和深度將創造巨大的成長機會，報告也強調了一些供應商如何定位自己以利用這種動態環境。

變革1：超個人化與情境感知的使用者體驗
變革2：將合規性和隱私性融入設計
變化3：克服干擾、實現成長的彈性成長方式
變革4：環境永續壓力塑造UCC基礎設施
變革5：透過嵌入流程的人工智慧編配溝通
變革6：統一工作空間推動以使用為基礎的定價模式
變革7：可組合API架構，實現客製化與靈活性
變革8：了解特定產業工作流程的重要性
變革9：衡量體驗主導工作空間的影響
變革10：利用邊緣運算實現混合工作負載

議程

Frost & Sullivan 分析展望

後續步驟

成長機會的益處和影響
後續步驟
免責聲明

2025年影響整合通訊與協作成長的十大變革

成長機會

變革1：超個人化與情境化的使用者體驗

變革2：將合規性和隱私性融入設計

變化3：克服干擾、實現成長的彈性成長方式

簡介目錄

Product Code: MHDA-64

The Top Transformations Impacting Future Growth Potential

Global trade is entering a period of heightened uncertainty, driven by escalating geopolitical tensions, increasing trade barriers, and a shift toward a more fragmented, regionalized economic landscape, often described as a "polycrisis." At the same time, the rapid rise of agentic AI tools is transforming traditional models of employee and customer engagement.

In this context, Frost & Sullivan examines 10 strategic imperatives that unified communications and collaboration vendors must understand and integrate into resilient growth strategies to succeed amid ongoing disruption. These imperatives include AI-driven personalized experiences and orchestrated communication workflows, enhanced compliance and security, sustainability, service-as-software models, the evolving nature of work, and a strategic shift from feature-based offerings to platform-based ecosystems.

The pace and depth of change driven by these imperatives will create significant growth opportunities. The report also highlights how some vendors are already positioning themselves to capitalize on this dynamic environment.

Strategic Imperatives

Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
Top Transformations Impacting Growth in Unified Communications and Collaboration UCC

Top 10 Transformations Impacting Growth in Unified Communications and Collaboration, 2025

Transformation 1: Hyper-Personalized and Context-Aware User Experiences
Transformation 2: Compliance and Privacy Embedded by Design
Transformation 3: Thriving Through Disruption, Resilient Growth Approaches
Transformation 4: Environmental Sustainability Pressures Reshaping UCC Infrastructure
Transformation 5: AI-Orchestrated Communications Embedded in Processes
Transformation 6: Integrated Workspaces Fuel Usage-Based Pricing Models
Transformation 7: Composable, API Architectures for Customization and Flexibility
Transformation 8: Understanding the Importance of Industry-Specific Workflows
Transformation 9: Measuring the Impact of Experience-Led Workspaces
Transformation 10: Utilizing Edge for Hybrid Workloads