Frost Radar：BPM 服務，2025 年

Frost Radar: Business Process Management Services, 2025

出版日期: 2025年04月04日 | 出版商:

Frost & Sullivan | 英文 28 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

基準化分析系統激勵主要企業－創新推動新的交易流程和成長管道

在數位轉型、人工智慧採用和成本最佳化壓力的推動下，BPM 或 BPO 服務市場持續成長。組織正在從傳統的勞動力套利模式轉向由自動化、人工智慧主導的分析和客戶互動的超個人化驅動的基於結果的合約。隨著數位時代的進步，組織擴大將技術、財務和會計、信貸和安全、客戶經驗、供應鏈和採購、人力資源、知識管理和其他關鍵業務流程外包。智慧自動化和人工智慧 (AI)，包括生成式人工智慧和基於代理的人工智慧，正在改變並從根本上重新定義 BPM 服務的價值提案。

由於全球和本地 IT 服務、BPM、諮詢、客服中心和數位解決方案公司的湧入，全球 BPM 服務市場競爭激烈且分散。服務供應商必須從以勞動力為中心轉向以技術為先的方法，利用人工智慧、數據分析和自動化來提供可量化的商業價值。贏家將是那些投資於平台主導的BPM、行業特定的 AI 解決方案和推動端到端數位轉型的諮詢服務的公司。

Frost & Sullivan 分析了某個行業內的大量公司。然後，根據領導力和其他特徵選定需要進一步分析的公司，並根據 10 項成長和創新標準進行基準測試，以揭示其在 Frost Radar(TM) 上的排名。對於 Frost Radar™ 中介紹的每家公司，我們都會提供一份競爭力概況，其中考慮了公司的優勢以及最符合這些優勢的機會。

The business process management (BPM) or business process outsourcing services market continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI-driven analytics, and hyper-personalization of client interactions. With the advancement of the digital era, organizations are increasingly outsourcing their technology, finance and accounting, trust and safety, customer experience, supply chain and procurement, human resource management, knowledge management, and other essential business processes. Intelligent automation and artificial intelligence (AI) including generative AI and agentic AI are transforming and fundamentally redefining the BPM services value proposition.

The global BPM services market is competitive and fragmented because of the influx of companies in global and local IT services, BPM, consulting, contact center, and digital solutions. Service providers must transition from labor-centric to technology-first approaches while utilizing AI, data analytics, and automation to deliver quantifiable business value. Winners will be those that invest in platform-driven BPM, industry-specific AI solutions, and advisory services that facilitate end-to-end digital transformation.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.