教育數位化趨勢——2022年投資計劃解決人才短缺和遠程教育
市場調查報告書
商品編碼
1117567

教育數位化趨勢——2022年投資計劃解決人才短缺和遠程教育

Digital Trends in Education-2022 Investment Plans Address Talent Shortage and Remote Learning

出版日期: | 出版商: Frost & Sullivan | 英文 39 Pages | 商品交期: 最快1-2個工作天內

價格
簡介目錄

COVID-19 暴露了教育部門在滿足突然需要保持社交距離方面準備不足。從遠程學習到大規模通信,教育機構不遺餘力地保持運營。隨著大流行消退,學生們回到教室,又出現了另一個問題。大規模的辭職、通貨膨脹、對工作與生活平衡的渴望,以及對可持續性的日益關注,都需要轉向遠程操作和靈活的日程安排。

本報告探討了全球教育數位化趨勢,提供了市場概況以及教育行業的痛點、戰略障礙和增長機會。

內容

範圍和方法

執行摘要

2022 年教育 IT 決策者客戶調查結果

  • 調查目的和調查方法
  • 用法
  • 調查方法
  • 被評為“重要”或“非常重要”的組織的總體目標:教育行業,世界,2022 年
  • 聯絡中心的員工敬業度和營業額:教育行業,世界,2022 年
  • IT/通信挑戰:教育行業,世界,2022 年
  • COVID-19 對數位化轉型戰略的影響:教育,世界,2022 年
  • 數位化轉型計劃:教育行業,世界,2022
  • 投資於溝通與協作:教育行業,世界,2022 年
  • 投資聯絡中心技術:教育行業,世界,2022 年
  • 將應用程序遷移到雲端:教育行業,世界,2022 年
  • 比較 CX 投資和 CX 優先事項,教育行業,世界,2022 年

成長環境

  • 增長的關鍵成功因素

戰略要務

  • 教育行業的問題
  • 戰略要務 (TM)
  • 教育與戰略要務 (TM) 中的溝通與協作
  • API、CPaaS、可編程通信價值主張
  • 卓越需要包容

附錄

簡介目錄
Product Code: K69E-76

Adapting to Meet the Needs of Modern Students

Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students' experience.

COVID-19 unmasked this sector's lack of preparedness to address the sudden need for social distancing. From remote classes to mass communications, education organizations made significant efforts to maintain operations and engagement. With students back in classrooms as the pandemic becomes more contained, other issues have come into play. The great resignation, inflation, the desire for a work-life balance, and a rise in worries around sustainability create a need to move towards remote capabilities and flexible schedules.

Ensuring equity in education has always been a challenge, but the pandemic revealed serious gaps in reaching low-income families or students with learning differences. Lessons over video were ineffective for students who didn't have the equipment, the space in their homes, or the bandwidth necessary to stay online. Children with learning differences such as ADHD (attention-deficit/hyperactivity disorder), autism, or dyslexia had a tough time focusing on, understanding, or retaining lessons on video.

Before the pandemic, educators were being challenged by progressive citizens. As AI and automation continue to improve at performing human job functions, the types of jobs available will shift rapidly, requiring more students to graduate with better analytical, collaborative, and creative capabilities.

As technologies became pivotal for education, ensuring security on digital devices became crucial. The safety of children is always a top concern for all. From sharing personal information (like where they live) to strangers showing up in class on a Zoom call created the need for a closer look at security protocols.

Digital technologies, including CX and communications and collaboration solutions, and programmable platforms, must be leveraged as key enablers of accelerated and effective transformation within education organizations.

In order to properly apply programmable communications and other digital technologies to address education organizations' particular needs, a clear understanding of the processes and workflows and their chokepoints are required.

There is a wealth of data about students that can be used to help students learn better by customizing their lessons and personalizing the support they need with analytics solutions.

This study provides Frost & Sullivan's perspective on communications and collaboration and CX technology in the education industry across any country and world region. It identifies how conferencing/meetings and collaboration, UCaaS, CPaaS, CCaaS, and CX solutions deliver value in this vertical and how education providers use these technologies to improve their student and educator experiences. It also includes a customer perspective based on a global survey conducted in January 2022 of 80 IT decision-makers in the education industry.

Table of Contents

Scope and Methodology

  • Scope
  • An Integrated Approach Delivers 360-degree Perspective

Executive Summary

  • Key Issues in Education That Drive Technology Investments
  • Key Issues in Education That Drive Technology Investments (continued)

Education IT Decision-Maker Customer Survey 2022 Results

  • Research Objectives and Methodology
  • Applications
  • Research Methodology
  • Top Organization Goals Rated As "Crucial" or "Very Important": Education Industry, Global, 2022
  • Top Employee Engagement Initiatives and Attrition Levels in Contact Centers: Education Industry, Global, 2022
  • IT/Telecom Challenges: Education Industry, Global, 2022
  • Impact of COVID-19 on Digital Transformation Strategy: Education, Global, 2022
  • Digital Transformation Plans: Education Industry, Global, 2022
  • Investments in Communications and Collaboration: Education Industry, Global, 2022
  • Investments in Contact Center Technology: Education Industry, Global, 2022
  • Migration of Applications to The Cloud: Education Industry, Global, 2022
  • CX Investments Compared With CX Priorities, Education Industry, Global, 2022

Growth Environment

  • Critical Success Factors for Growth
  • Critical Success Factors for Growth (ontinued)

Strategic Imperatives

  • Pain Points in the Education Vertical
  • The Strategic Imperative 8™
  • The Strategic Imperative 8™ (continued)
  • Communications and Collaboration in Education and the Strategic Imperative 8™
  • The Value Proposition of APIs, CPaaS and Programmable Communications
  • Excellence Requires Inclusion

Appendix

  • The Evolution of Education
  • Education Modes
  • Technology Solutions to Engage with Knowledge
  • List of Exhibits
  • Legal Disclaimer