![]() |
市場調查報告書
商品編碼
1360041
全球行銷雲端平台市場 - 2023-2030Global Marketing Cloud Platform Market - 2023-2030 |
※ 本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。
全球行銷雲平台市場2022年達到101億美元,預計2030年將達343億美元,2023-2030年預測期間複合年成長率為13.5%。
隨著各行業的企業紛紛進行數位轉型,對能夠在數位領域有效運作的行銷解決方案的需求日益成長。行銷雲端平台提供了一套工具和功能來管理和最佳化數位行銷工作,這對於現代企業至關重要。
行銷雲端平台提供強大的資料分析和客戶細分工具,使企業能夠獲得有價值的見解並創建個人化的行銷活動。例如,2023 年 1 月 18 日,全球數位轉型服務供應商 OSF Digital 收購了專門在澳洲和紐西蘭提供 Salesforce 行銷雲端解決方案的 Salesforce 合作夥伴 Datarati,這項策略性舉措是 OSF Digital 在該地區擴張策略的一部分及其對增強Salesforce Digital 360 功能的承諾。
預計亞太地區在預測期內將以最快的速度成長,到2022年約佔全球市場的1/4。亞太國家正經歷跨產業的快速數字轉型。企業正在採用數位技術與消費者互動,這使得行銷雲端平台對於管理數位行銷活動和客戶互動至關重要。中國和印度等國的行動採用率很高。
行銷雲端平台使企業能夠集中來自各種來源的客戶資料,包括網站、社交媒體、電子郵件和線下互動,這個集中的資料存儲庫提供了客戶資訊的統一視圖,這對於有效的資料管理至關重要,這些平台有助於與其他行銷和 CRM 工具,確保客戶資料在整個組織內持續更新和同步,並且這種整合簡化了資料管理流程。
例如,2023 年 8 月 31 日,值得信賴的企業人工智慧資料公司 Cloudera 與 Amazon Web Services 簽訂了策略合作協議,該合作夥伴關係旨在加速 AWS 上的雲端原生資料管理和分析。 Cloudera 將利用 AWS 服務為在 AWS 上使用 Cloudera 開放資料Lakehouse 的客戶提供持續創新和成本降低,這提供了混合部署平台。
行銷雲端平台提供強大的分析和報告工具,使企業能夠分析其社群媒體活動的績效。客戶期望在社群媒體上獲得個人化體驗。行銷雲平台提供了用於細分受眾、創建個人化內容和投放有針對性的廣告的工具,從而提高參與度和轉換率。
例如,2023 年 6 月 14 日,宏盟集團 (Omnicom Group Inc.) 的媒體服務部門宏盟媒體集團 (Omnicom Media Group) 與 Salesforce.com 達成了一項史無前例的協議。在本次交易中,宏盟媒體集團採用 Salesforce Marketing Cloud 作為其社群行銷服務的核心元件,這項部署將在其廣泛的全球代理商網路中實施。該服務將在全球不同平台上實施。
電子商務企業擴大採用數位策略來覆蓋更廣泛的受眾並保持競爭力。行銷雲平台提供有效執行和自動化數位行銷活動所需的工具。行銷雲平台提供強大的資料分析和報告功能。電子商務企業可以利用數據驅動的洞見來了解客戶行為、最佳化行銷策略並衡量行銷活動的投資報酬率。
例如,2023 年 9 月 5 日,Salesforce 與義大利鞋類品牌 Vibram 合作推出了一個新的電子商務平台,該平台基於 Salesforce 的商務雲構建,並由人工智慧提供支持,以增強個性化和生產力。該平台將整合資料和分析,為客戶提供個人化產品建議,提高 Vibram 的行銷活動能力,並協助講述其永續發展故事。
行銷雲平台的有效設定和使用可能很複雜。企業可能需要廣泛的培訓和專業知識才能最大限度地發揮平台的功能。行銷雲平台通常涉及大量成本,包括訂閱費、實施和持續維護。預算有限的小型企業可能會發現很難證明這些費用的合理性。
將行銷雲端平台與現有系統和資料庫整合可能非常複雜且耗時。不完整或不正確的整合可能會導致資料不一致和操作問題。管理客戶資料並確保遵守 GDPR 等資料保護法規可能具有挑戰性。資料處理不當可能會導致法律和聲譽後果。行銷雲端平台提供各種功能和模板,具有獨特或高度特定需求的企業可能會發現客製化和靈活性方面的限制。
Global Marketing Cloud Platform Market reached US$ 10.1 billion in 2022 and is expected to reach US$ 34.3 billion by 2030, growing with a CAGR of 13.5% during the forecast period 2023-2030.
As businesses across various different industries majorly undergo digital transformation, there is an increasing need for marketing solutions that can effectively operate in the digital realm. Marketing cloud platforms offer a suite of tools and capabilities to manage and optimize digital marketing efforts, making them essential for modern businesses.
Marketing cloud platforms provide robust data analytics and customer segmentation tools, allowing businesses to derive valuable insights and create personalized marketing campaigns. For instance, on 18 January 2023, OSF Digital, a global provider of digital transformation services, acquired Datarati, a Salesforce partner specializing in Salesforce Marketing Cloud solutions in Australia and New Zealand and this strategic move is part of OSF Digital's expansion strategy in the region and its commitment to enhancing Salesforce Digital 360 capabilities.
Asia-Pacific is expected to develop the fastest growth rate during the forecast period, making up around 1/4th of the global market in 2022. Asia-Pacific countries are experiencing rapid digital transformation across industries. Businesses are adopting digital technologies to engage with consumers, making marketing cloud platforms essential for managing digital marketing campaigns and customer interactions. Countries like China and India, have a high mobile adoption rate.
Marketing Cloud Platforms enable businesses to centralize customer data from various sources, including websites, social media, emails and offline interactions and this centralized data repository provides a unified view of customer information, which is critical for effective data management, these platforms facilitate seamless integration with other marketing and CRM tools, ensuring that customer data is consistently updated and synchronized across the organization and this integration streamlines data management processes.
For instance, on 31 August 2023, Cloudera, a trusted enterprise AI data company, entered into a Strategic Collaboration Agreement with Amazon Web Services and this partnership aims to accelerate cloud-native data management and analytics on AWS. Cloudera will leverage AWS services to provide continuous innovation and cost reductions for customers using Cloudera's open data lakehouse on AWS and this provides hybrid deployment platforms.
Marketing Cloud Platforms provide robust analytics and reporting tools that allow businesses to analyze the performance of their social media campaigns. Customers expect personalized experiences on social media. Marketing Cloud Platforms offer tools for segmenting audiences, creating personalized content and delivering targeted advertisements, leading to higher engagement and conversions.
For instance, on 14 June 2023, Omnicom Media Group, the media services division of Omnicom Group Inc., entered into an unprecedented agreement with Salesforce.com. In this deal, Omnicom Media Group adopts Salesforce Marketing Cloud as the central component of its social marketing services, this deployment will be implemented across its extensive global agency network. An this service will be implemented across different platforms globally.
E-commerce businesses are increasingly adopting digital strategies to reach a wider audience and stay competitive. Marketing Cloud Platforms provide the tools needed to execute and automate digital marketing campaigns effectively. Marketing Cloud Platforms provide robust data analytics and reporting features. E-commerce businesses can leverage data-driven insights to understand customer behavior optimize marketing strategies and measure the ROI of marketing campaigns.
For instance, on 5 September 2023, Salesforce partnered with Italian footwear brand Vibram to launch a new e-commerce platform, built on Salesforce's Commerce Cloud and powered by AI for enhanced personalization and productivity. The platform will integrate data and analytics to provide personalized product suggestions to customers, improve Vibram's campaign capabilities and help tell its sustainability story.
Marketing Cloud Platforms can be complex to set up and use effectively. Businesses may require extensive training and expertise to maximize the platform's capabilities. Marketing Cloud Platforms often involve significant costs, including subscription fees, implementation and ongoing maintenance. Small businesses with limited budgets may find it challenging to justify these expenses.
Integrating Marketing Cloud Platforms with existing systems and databases can be complex and time-consuming. Incomplete or incorrect integrations can lead to data inconsistencies and operational issues. Managing customer data and ensuring compliance with data protection regulations like GDPR can be challenging. Mishandling of data can result in legal and reputational consequences. Marketing Cloud Platforms offer various features and templates, businesses with unique or highly specific needs may find limitations in terms of customization and flexibility.
The global marketing cloud platform market is segmented based on component, deployment mode, solution, end-user and region.
In 2022, digital marketing solutions is expected to be the dominant segment in the global market covering around 1/3rd of the market. Organizations across industries are undergoing digital transformation efforts to stay competitive. Marketing Cloud Platforms enable businesses to centralize and streamline their marketing efforts, making it easier to adapt to the digital landscape. Marketing Cloud Platforms are scalable, making them suitable for businesses of all sizes.
For instance, on 10 July 2023, Samooha, a provider of cleanroom applications, announced its verified integration with the Amazon Marketing Cloud (AMC) and this integration allows Amazon Ads customers to use Samooha's cleanroom application to access media insights within the Amazon Marketing Cloud through a user-friendly interface, eliminating the need for coding. It offers ready-to-use templates for non-technical users and a Developer Edition for enterprise developers to publish their own analytics and AI/ML workloads.
North America is the dominant region in the global marketing cloud platform market covering more than 1/3rd of the market. North America is adopting new technologies and strategies to engage with customers online. Marketing cloud platforms play an important role in enabling and optimizing digital marketing efforts, making them essential tools for businesses in the region. Marketing cloud platforms offer robust analytics and reporting features, enabling businesses to track campaign performance and make data-driven decisions.
For instance, on 21 March 2023, Plative, known for its Salesforce and Oracle NetSuite consulting services in North America, launched a Salesforce Marketing Cloud consulting practice and they have bolstered their team with certified Marketing Cloud consultants and leaders to support new users and existing platform adopters, this move enables Plative to offer a comprehensive range of marketing automation services on the Salesforce Marketing Cloud platform.
The major global players in the market include: Adobe Inc., Salesforce Inc, Acquia, Inc, Zeta Global Holdings Corp, Mobius Solutions, Ltd., Cision Ltd., Insider Inc., Braze, Inc., RedPoint Global Inc. and HubSpot, Inc.
Lockdowns and restrictions in place, there was a rapid shift toward digital marketing channels. Marketing cloud platforms became essential for managing and automating digital campaigns across various channels, including email, social media and online advertising. The pandemic forced businesses to do more with less, leading to an increased reliance on marketing automation.
Customer behavior and preferences changed during the pandemic. Marketing cloud platforms had to adapt to help businesses understand and respond to these changes. As in-person interactions decreased, personalization in marketing became even more critical. Marketing cloud platforms leveraged data and AI to deliver personalized content and recommendations to customers, aiming to maintain and strengthen customer relationships.
Content marketing strategies evolved to address the pandemic's challenges and uncertainties. Marketing cloud platforms helped businesses create and distribute relevant and sensitive content to their audiences. Businesses needed to communicate important updates and changes in real-time. It enabled them to send timely email and SMS notifications, update website content and manage social media communications.
AI enables marketers to create highly personalized experiences for customers. Machine learning algorithms analyze vast amounts of customer data to understand individual preferences, behaviors and purchase history and this data is then used to deliver tailored content, product recommendations and offers to each customer, increasing engagement and conversion rates. AI-powered predictive analytics helps marketers forecast future trends and customer behavior.
AI automatically segments a customer base into distinct groups based on various criteria such as demographics, purchase history and online behavior and this segmentation helps marketers create targeted campaigns that resonate with specific audience segments, improving campaign performance. AI-driven chatbots and virtual assistants can handle customer inquiries and provide real-time support.
For instance, on 12 July 2023, HCLSoftware launched HCL Marketing Cloud, a SaaS solution powered by AI to assist marketers in managing end-to-end marketing campaigns. The platform embeds predictive and generative AI capabilities, allowing marketers to personalize campaigns, gain deeper insights into their audiences and deliver connected customer experiences.
The conflict has introduced geopolitical uncertainty, which can affect international business operations, including marketing campaigns. Businesses may reconsider their global marketing strategies and partnerships due to political instability. The war can influence global economic conditions, which, in turn, affect marketing budgets and strategies. Businesses may adjust their marketing spending based on economic uncertainties resulting from the conflict.
The war has disrupted supply chains, affecting the availability of products and services. Marketers may need to communicate changes in product availability or delays to customers through their Marketing Cloud Platforms. Consumer behavior changed during times of geopolitical instability. Marketing Cloud Platforms may need to adapt to new consumer preferences and attitudes, requiring adjustments in marketing campaigns and messaging.
The global marketing cloud platform market report would provide approximately 69 tables, 66 figures and 202 pages.
LIST NOT EXHAUSTIVE