醫療保健 BPO 市場：按付款人服務、提供者服務、製藥服務和地區分類

Healthcare BPO Market, By Payer Service, By Provider Service, By Pharmaceutical Service, and By Geography

出版日期: 2025年03月26日 | 出版商:

Coherent Market Insights | 英文 150 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄

醫療保健 BPO 市場規模預計在 2025 年達到 3,529.4 億美元，預計到 2032 年將達到 6,369.5 億美元，2025 年至 2032 年的年複合成長率為 8.8%。

報告範圍		報告詳細資訊
基準年	2024	2025年的市場規模	3529.4億美元
效能數據	從2020年到2024年	預測期	2025年至2032年
預測期：2025-2032年年複合成長率：	8.80%	2032年價值預測	6369.5億美元

醫療保健 BPO（業務流程外包）是指將醫療保健機構的非臨床或非業務外包給外部承包商（第三方）。世界各地的醫院、診所和其他醫療機構選擇將業務，而非自行執行，以改善患者照護，增加專科醫生的可及性，降低成本，減少關鍵錯誤，並提供更多服務。

市場動態：

慢性病負擔加重、老年人口不斷成長、醫療 IT 解決方案和 BPO 服務的採用日益增多、臨床流程外包 (CPO) 激增、外包趨勢日益增強、醫療行業研發不斷增加以及製藥行業的快速成長是預計推動全球醫療 BPO 市場成長的關鍵因素。

例如，美國醫療服務供應商Optum計劃於2023年5月在菲律賓投資約披索億披索用於醫療業務流程外包（BPO）。 Optum已於今年3月與菲律賓投資委員會（BOI）會面，討論其在達沃計劃的新計畫細節以及設備進口相關問題。

此外，根據印度品牌股權基金會（IBEF）的預測，印度國內醫藥市場規模預計在2021年將達到420億美元，在2024年將達到650億美元，在2030年將達到1200-1300億美元，這正在推動市場的成長。

本研究的主要特點

本報告對全球醫療保健 BPO 市場進行了詳細分析，並以 2024 年為基準年，展示了預測期 2025 年至 2032 年的市場規模和年複合成長率（CAGR%）。
它還強調了各個領域的潛在商機，並說明了該市場的有吸引力的投資提案矩陣。
它還提供了有關市場促進因素、限制因素、機會、新產品發布和核准、市場趨勢、區域前景和主要企業採用的競爭策略的重要見解。
它根據公司亮點、產品系列、關鍵亮點、財務表現和策略等參數，介紹了全球醫療保健 BPO 市場中的主要企業。
本報告的見解將使負責人和企業經營團隊能夠就未來的產品發布、新興趨勢、市場擴張和行銷策略做出明智的決策。
全球醫療保健 BPO 市場報告針對該行業的各個相關人員，包括投資者、供應商、產品製造商、經銷商、新進業者和金融分析師。
可以透過用於分析全球醫療保健 BPO 市場的各種策略矩陣來促進相關人員的決策。

Report Coverage	Report Details
Base Year:	2024	Market Size in 2025:	USD 352.94 Bn
Historical Data for:	2020 To 2024	Forecast Period:	2025 To 2032
Forecast Period 2025 to 2032 CAGR:	8.80%	2032 Value Projection:	USD 636.95 Bn

Healthcare BPO (business process outsourcing) is a process of hiring an external contractor (third-party organization) to handle non-clinical and/or non-core activities of the healthcare organization. Several hospitals, clinics, and other medical facilities around the world outsource work instead of performing the tasks in-house to improve patient care, provide greater access to specialists, lower costs, lessen critical mistakes, and to offer more services.

Market Dynamics:

Growing burden of chronic disease, growing geriatric population, growing adoption of healthcare IT solutions or BPO services, rapid increase in Clinical Process Outsourcing (CPO), growing trend of outsourcing, increasing R&D in the healthcare industry, and rapid growth of the pharmaceutical industry are major factors expected to drive growth of the global healthcare BPO market.

For instance, in May 2023, Optum, American healthcare services provider, planned to invest some P800 million in medical business process outsourcing (BPO) in the Philippines. Optum, in March this year, have already met with the Board of Investments (BOI) to discuss details of their planned new project in Davao and queries on the importation of equipment.

Moreover, according to India Brand Equity Foundation (IBEF), India's domestic pharmaceutical market stood at US$ 42 billion in 2021 and is expected to reach US$ 65 billion by 2024 and US$ 120-130 billion by 2030. This in turn is driving the growth of the market.

Key features of the study:

This report provides in-depth analysis of the global healthcare BPO market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period 2025-2032, considering 2024 as the base year.
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market.
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players.
It profiles key players in the global healthcare BPO market based on the following parameters such as company highlights, products portfolio, key highlights, financial performance, and strategies.
Key companies covered as a part of this study include Parexel International, IQVIA, IBM Corporation, Genpact Limited, Cognizant, Capgemini, Accenture, Sutherland Healthcare Solutions, GeBBs Healthcare Solutions, and UnitedHealth Group Incorporated, among others.
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics.
The global healthcare BPO market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global healthcare BPO market.

Detailed Segmentation:

Global Healthcare BPO Market, By Payer Service:
- Human Resource Management
- Claims Management
- Customer Relationship Management (CRM)
- Operational/Administrative Management
- Care Management
- Provider Management
- Other Payer Services
Global Healthcare BPO Market, By Provider Service:
- Patient Enrolment and Strategic Planning
- Patient Care Service
- Revenue Cycle Management
Global Healthcare BPO Market, By Pharmaceutical Service:
- Research and Development
- Manufacturing
- Non-clinical Services
- Supply Chain Management and Logistics
- Sales and Marketing Services
- Other Non-clinical Services
Global Healthcare BPO Market, By Geography:
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East & Africa
Company Profiles:
- Parexel International
- IQVIA
- IBM Corporation
- Genpact Limited
- Cognizant
- Capgemini
- Accenture
- Sutherland Healthcare Solutions
- GeBBs Healthcare Solutions
- UnitedHealth Group Incorporated

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snapshot, By Payer Service
- Market Snapshot, By Provider Service
- Market Snapshot, By Pharmaceutical Service
- Market Snapshot, By Geography
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Growing trend of outsourcing
- Complex rules and regulations
- Rapid growth of the pharmaceutical industry
Impact Analysis
Key Highlights
Regulatory Scenario
Product launch/Approvals
PEST Analysis
PORTER's Analysis
Merger and Acquisition Scenario

4. Global Healthcare BPO Market - Impact of Coronavirus (COVID-19) Pandemic

COVID-19 Epidemiology
Supply Side and Demand Side Analysis
Economic Impact

5. Global Healthcare BPO Market, By Payer Service, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
Human Resource Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Claims Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Customer Relationship Management (CRM)
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Operational/Administrative Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Care Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Provider Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Other Payer Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

6. Global Healthcare BPO Market, By Provider Service, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
Patient Enrolment and Strategic Planning
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Patient Care Service
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Revenue Cycle Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

7. Global Healthcare BPO Market, By Pharmaceutical Service, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
Research and Development
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Manufacturing
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Non-clinical Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Supply Chain Management and Logistics
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Sales and Marketing Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Other Non-clinical Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

8. Global Healthcare BPO Market, By Geography, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
North America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Europe
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Asia Pacific
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Latin America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Middle East & Africa
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)

9. Competitive Landscape

Parexel International
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
IQVIA
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
IBM Corporation
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Genpact Limited
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Cognizant
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Capgemini
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Accenture
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Sutherland Healthcare Solutions
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
GeBBs Healthcare Solutions
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
UnitedHealth Group Incorporated
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Analyst Views