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市場調查報告書
商品編碼
1807290

全球服務履行市場規模研究與預測（依服務、軟體、部署類型和區域預測 2025-2035）

Global Service Fulfillment Market Size study & Forecast, by Service, by Software, by Deployment Type and Regional Forecasts 2025-2035
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 285 Pages | 商品交期: 2-3個工作天內

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簡介目錄

2024年，全球服務履行市場規模約為80.1億美元，預計在2025-2035年的預測期內，複合年成長率將超過10.80%。服務履行是指電信營運商和數位服務供應商使用的一套全面的流程和系統，旨在確保準確且有效率地及時向客戶交付服務。它涵蓋服務訂單管理、啟動、庫存管理和網路配置，從而實現無縫的客戶體驗和卓越的營運。 5G、物聯網和基於雲端的解決方案等下一代技術的日益普及，推動了對能夠管理複雜服務組合的高效履行系統的需求。此外，全球電信和IT產業數位轉型計畫和以客戶為中心的模式的激增，也進一步加速了市場的擴張。

高速網路連線的日益普及，加上資料使用量的爆炸性成長，加劇了對精簡服務履行解決方案的需求。電信業者面臨越來越大的壓力，需要減少停機時間、提高服務品質並最大程度地減少客戶流失。根據 GSMA 預測，到 2030 年，全球 5G 連線數將達到 15 億，這需要大規模採用強大的服務訂單和網路管理系統。此外，企業正在採用託管服務履行平台來降低資本支出並快速擴展規模，這為供應商創造了新的收入來源。然而，高昂的實施成本、與現有系統之間的互通性挑戰以及與資料安全相關的擔憂可能會在預測期內阻礙市場成長。

報告中包含的詳細細分和子細分如下：

目錄

第 1 章：全球服務履行市場報告範圍與方法

  • 研究目標
  • 研究方法
    • 預測模型
    • 案頭研究
    • 自上而下和自下而上的方法
  • 研究屬性
  • 研究範圍
    • 市場定義
    • 市場區隔
  • 研究假設
    • 包容與排斥
    • 限制
    • 研究涵蓋的年份

第2章：執行摘要

  • CEO/CXO 立場
  • 戰略洞察
  • ESG分析
  • 主要發現

第3章：全球服務履行市場力量分析

  • 塑造全球服務履行市場的市場力量（2024-2035）
  • 驅動程式
    • 5G、物聯網和基於雲端的解決方案等下一代技術的採用日益增多
    • 對高效率履行系統的需求
  • 限制
    • 實施成本高
    • 互通性挑戰
  • 機會
    • 數位轉型舉措

第4章：全球服務履行產業分析

  • 波特五力模型
    • 買方議價能力
    • 供應商的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手
  • 波特五力預測模型（2024-2035）
  • PESTEL分析
    • 政治的
    • 經濟
    • 社會的
    • 科技
    • 環境的
    • 合法的
  • 最佳投資機會
  • 最佳制勝策略（2025年）
  • 市佔率分析（2024-2025）
  • 2025年全球定價分析與趨勢
  • 分析師建議與結論

第5章：全球服務履行市場規模與預測：依服務分類 - 2025 年至 2035 年

  • 市場概覽
  • 全球生長激素缺乏症市場表現-潛力分析（2025年）
  • 系統整合
  • 規劃與諮詢
  • 託管服務
  • 操作和維護

第6章：全球服務履行市場規模與預測：依軟體分類 - 2025 年至 2035 年

  • 市場概覽
  • 全球生長激素缺乏症市場表現-潛力分析（2025年）
  • 啟動和配置
  • 庫存管理
  • 服務訂單管理
  • 網管

第7章：全球服務履行市場規模與預測：依部署類型 - 2025-2035

  • 市場概覽
  • 全球生長激素缺乏症市場表現-潛力分析（2025年）
  • 本地
  • 託管

第 8 章：全球服務履行市場規模與預測：依地區 - 2025 年至 2035 年

  • 成長區域市場簡介
  • 領先國家和新興國家
  • 北美洲
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 歐洲其他地區
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
    • 亞太地區其他地區
  • 拉丁美洲
    • 巴西
    • 墨西哥
  • 中東和非洲
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯（KSA）
    • 南非

第9章：競爭情報

  • 頂級市場策略
  • Amdocs Limited
    • 公司概況
    • 主要高階主管
    • 公司概況
    • 財務表現（取決於數據可用性）
    • 產品/服務端口
    • 近期發展
    • 市場策略
    • SWOT分析
  • Huawei Technologies Co., Ltd.
  • Ericsson AB
  • Nokia Corporation
  • Hewlett Packard Enterprise (HPE)
  • IBM Corporation
  • Oracle Corporation
  • Cisco Systems, Inc.
  • Netcracker Technology
  • Comarch SA
  • Accenture Plc
  • Infosys Limited
  • Capgemini SE
  • CSG Systems International, Inc.
  • Tech Mahindra Limited
簡介目錄

The Global Service Fulfillment Market is valued at approximately USD 8.01 billion in 2024 and is anticipated to expand with a CAGR of more than 10.80% over the forecast period of 2025-2035. Service fulfillment refers to the comprehensive suite of processes and systems used by telecom operators and digital service providers to ensure timely delivery of services to customers with accuracy and efficiency. It encompasses service order management, activation, inventory management, and network provisioning, enabling seamless customer experiences and operational excellence. The growing adoption of next-generation technologies such as 5G, IoT, and cloud-based solutions has been fueling the demand for efficient fulfillment systems that can manage complex service portfolios. Furthermore, the global surge in digital transformation initiatives and customer-centric models in the telecom and IT industries are further accelerating the market's expansion.

The increasing penetration of high-speed connectivity, coupled with the explosive rise in data usage, has amplified the urgency for streamlined service fulfillment solutions. Telecom operators are under mounting pressure to reduce downtime, enhance service quality, and minimize customer churn. According to GSMA, global 5G connections are forecast to reach 1.5 billion by 2030, which necessitates large-scale adoption of robust service order and network management systems. Additionally, enterprises are embracing hosted service fulfillment platforms to reduce capital expenditure and scale rapidly, which has been creating new revenue streams for vendors. However, high implementation costs, interoperability challenges among legacy systems, and concerns related to data security could pose roadblocks to market growth during the forecast horizon.

The detailed segments and sub-segments included in the report are:

By Service:

  • System Integration
  • Planning and Consulting
  • Managed Services
  • Operation and Maintenance

By Software:

  • Activation and Provisioning
  • Inventory Management
  • Service Order Management
  • Network Management

By Deployment Type:

  • On-Premises
  • Hosted

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • ROE
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • RoAPAC
  • Latin America
  • Brazil
  • Mexico
  • Middle East & Africa
  • UAE
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa
  • Among the service categories, System Integration is expected to dominate the market throughout the forecast timeline. As operators and enterprises migrate to sophisticated digital ecosystems, system integration plays a pivotal role in enabling compatibility between disparate platforms, reducing operational silos, and streamlining end-to-end processes. The growing need to unify legacy infrastructure with advanced digital solutions is driving the dominance of this segment. Meanwhile, managed services are rapidly gaining traction, particularly in markets where companies are increasingly outsourcing non-core functions to reduce costs and focus on customer engagement strategies.
  • From a revenue standpoint, Service Order Management Software currently accounts for the largest share in the service fulfillment market. This software category drives the highest adoption, primarily because it ensures efficiency, accuracy, and automation across multi-service offerings while minimizing errors and delays. With telecom operators under pressure to meet rising customer expectations, order management solutions have become indispensable to their operations. Simultaneously, network management software is witnessing the fastest growth rate as the expansion of 5G and IoT ecosystems demands real-time network visibility, predictive maintenance, and optimal resource utilization.
  • Regionally, North America held the largest market share in 2024, supported by early deployment of 5G networks, high investments in telecom infrastructure, and significant adoption of digital transformation frameworks by major operators. Europe follows closely, benefiting from regulatory mandates for digital adoption and increasing consumer demand for high-speed internet services. The Asia Pacific region is projected to grow at the fastest pace between 2025 and 2035, fueled by large-scale mobile broadband adoption, increasing smart device penetration, and rapid urbanization in markets like India and China. Latin America and the Middle East & Africa are also seeing steady adoption of hosted service fulfillment solutions, driven by government-led digitization initiatives and telecom modernization efforts.

Major market players included in this report are:

  • Amdocs Limited
  • Huawei Technologies Co., Ltd.
  • Ericsson AB
  • Nokia Corporation
  • Hewlett Packard Enterprise (HPE)
  • IBM Corporation
  • Oracle Corporation
  • Cisco Systems, Inc.
  • Netcracker Technology
  • Comarch SA
  • Accenture Plc
  • Infosys Limited
  • Capgemini SE
  • CSG Systems International, Inc.
  • Tech Mahindra Limited

Global Service Fulfillment Market Report Scope:

  • Historical Data - 2023, 2024
  • Base Year for Estimation - 2024
  • Forecast period - 2025-2035
  • Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
  • Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
  • Customization Scope - Free report customization (equivalent to up to 8 analysts' working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within the countries involved in the study. The report also provides detailed information about crucial aspects, such as driving factors and challenges, which will define the future growth of the market. Additionally, it incorporates potential opportunities in micro-markets for stakeholders to invest, along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segments of the market are explained below:

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2025 to 2035.
  • Annualized revenues and regional-level analysis for each market segment.
  • Detailed analysis of the geographical landscape with country-level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of the competitive structure of the market.
  • Demand side and supply side analysis of the market.

Table of Contents

Chapter 1. Global Service Fulfillment Market Report Scope & Methodology

  • 1.1. Research Objective
  • 1.2. Research Methodology
    • 1.2.1. Forecast Model
    • 1.2.2. Desk Research
    • 1.2.3. Top Down and Bottom-Up Approach
  • 1.3. Research Attributes
  • 1.4. Scope of the Study
    • 1.4.1. Market Definition
    • 1.4.2. Market Segmentation
  • 1.5. Research Assumption
    • 1.5.1. Inclusion & Exclusion
    • 1.5.2. Limitations
    • 1.5.3. Years Considered for the Study

Chapter 2. Executive Summary

  • 2.1. CEO/CXO Standpoint
  • 2.2. Strategic Insights
  • 2.3. ESG Analysis
  • 2.4. key Findings

Chapter 3. Global Service Fulfillment Market Forces Analysis

  • 3.1. Market Forces Shaping The Global Service Fulfillment Market (2024-2035)
  • 3.2. Drivers
    • 3.2.1. Growing adoption of next-generation technologies such as 5G, IoT, and cloud-based solutions
    • 3.2.2. Demand for efficient fulfillment systems
  • 3.3. Restraints
    • 3.3.1. High implementation costs
    • 3.3.2. interoperability challenges
  • 3.4. Opportunities
    • 3.4.1. Digital transformation initiatives

Chapter 4. Global Service Fulfillment Industry Analysis

  • 4.1. Porter's 5 Forces Model
    • 4.1.1. Bargaining Power of Buyer
    • 4.1.2. Bargaining Power of Supplier
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
  • 4.2. Porter's 5 Force Forecast Model (2024-2035)
  • 4.3. PESTEL Analysis
    • 4.3.1. Political
    • 4.3.2. Economical
    • 4.3.3. Social
    • 4.3.4. Technological
    • 4.3.5. Environmental
    • 4.3.6. Legal
  • 4.4. Top Investment Opportunities
  • 4.5. Top Winning Strategies (2025)
  • 4.6. Market Share Analysis (2024-2025)
  • 4.7. Global Pricing Analysis And Trends 2025
  • 4.8. Analyst Recommendation & Conclusion

Chapter 5. Global Service Fulfillment Market Size & Forecasts by Service 2025-2035

  • 5.1. Market Overview
  • 5.2. Global Growth Hormone Deficiency Market Performance - Potential Analysis (2025)
  • 5.3. System Integration
    • 5.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.3.2. Market size analysis, by region, 2025-2035
  • 5.4. Planning and Consulting
    • 5.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.4.2. Market size analysis, by region, 2025-2035
  • 5.5. Managed Services
    • 5.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.5.2. Market size analysis, by region, 2025-2035
  • 5.6. Operation and Maintenance
    • 5.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.6.2. Market size analysis, by region, 2025-2035

Chapter 6. Global Service Fulfillment Market Size & Forecasts by Software 2025-2035

  • 6.1. Market Overview
  • 6.2. Global Growth Hormone Deficiency Market Performance - Potential Analysis (2025)
  • 6.3. Activation and Provisioning
    • 6.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.3.2. Market size analysis, by region, 2025-2035
  • 6.4. Inventory Management
    • 6.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.4.2. Market size analysis, by region, 2025-2035
  • 6.5. Service Order Management
    • 6.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.5.2. Market size analysis, by region, 2025-2035
  • 6.6. Network Management
    • 6.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.6.2. Market size analysis, by region, 2025-2035

Chapter 7. Global Service Fulfillment Market Size & Forecasts by Deployment Type 2025-2035

  • 7.1. Market Overview
  • 7.2. Global Growth Hormone Deficiency Market Performance - Potential Analysis (2025)
  • 7.3. On-Premises
    • 7.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 7.3.2. Market size analysis, by region, 2025-2035
  • 7.4. Hosted
    • 7.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 7.4.2. Market size analysis, by region, 2025-2035

Chapter 8. Global Service Fulfillment Market Size & Forecasts by Region 2025-2035

  • 8.1. Growth Service Fulfillment Market, Regional Market Snapshot
  • 8.2. Top Leading & Emerging Countries
  • 8.3. North America Service Fulfillment Market
    • 8.3.1. U.S. Service Fulfillment Market
      • 8.3.1.1. Service breakdown size & forecasts, 2025-2035
      • 8.3.1.2. Software breakdown size & forecasts, 2025-2035
      • 8.3.1.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.3.2. Canada Service Fulfillment Market
      • 8.3.2.1. Service breakdown size & forecasts, 2025-2035
      • 8.3.2.2. Software breakdown size & forecasts, 2025-2035
      • 8.3.2.3. Deployment Type breakdown size & forecasts, 2025-2035
  • 8.4. Europe Service Fulfillment Market
    • 8.4.1. UK Service Fulfillment Market
      • 8.4.1.1. Service breakdown size & forecasts, 2025-2035
      • 8.4.1.2. Software breakdown size & forecasts, 2025-2035
      • 8.4.1.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.4.2. Germany Service Fulfillment Market
      • 8.4.2.1. Service breakdown size & forecasts, 2025-2035
      • 8.4.2.2. Software breakdown size & forecasts, 2025-2035
      • 8.4.2.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.4.3. France Service Fulfillment Market
      • 8.4.3.1. Service breakdown size & forecasts, 2025-2035
      • 8.4.3.2. Software breakdown size & forecasts, 2025-2035
      • 8.4.3.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.4.4. Spain Service Fulfillment Market
      • 8.4.4.1. Service breakdown size & forecasts, 2025-2035
      • 8.4.4.2. Software breakdown size & forecasts, 2025-2035
      • 8.4.4.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.4.5. Italy Service Fulfillment Market
      • 8.4.5.1. Service breakdown size & forecasts, 2025-2035
      • 8.4.5.2. Software breakdown size & forecasts, 2025-2035
      • 8.4.5.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.4.6. Rest of Europe Service Fulfillment Market
      • 8.4.6.1. Service breakdown size & forecasts, 2025-2035
      • 8.4.6.2. Software breakdown size & forecasts, 2025-2035
      • 8.4.6.3. Deployment Type breakdown size & forecasts, 2025-2035
  • 8.5. Asia Pacific Service Fulfillment Market
    • 8.5.1. China Service Fulfillment Market
      • 8.5.1.1. Service breakdown size & forecasts, 2025-2035
      • 8.5.1.2. Software breakdown size & forecasts, 2025-2035
      • 8.5.1.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.5.2. India Service Fulfillment Market
      • 8.5.2.1. Service breakdown size & forecasts, 2025-2035
      • 8.5.2.2. Software breakdown size & forecasts, 2025-2035
      • 8.5.2.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.5.3. Japan Service Fulfillment Market
      • 8.5.3.1. Service breakdown size & forecasts, 2025-2035
      • 8.5.3.2. Software breakdown size & forecasts, 2025-2035
      • 8.5.3.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.5.4. Australia Service Fulfillment Market
      • 8.5.4.1. Service breakdown size & forecasts, 2025-2035
      • 8.5.4.2. Software breakdown size & forecasts, 2025-2035
      • 8.5.4.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.5.5. South Korea Service Fulfillment Market
      • 8.5.5.1. Service breakdown size & forecasts, 2025-2035
      • 8.5.5.2. Software breakdown size & forecasts, 2025-2035
      • 8.5.5.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.5.6. Rest of APAC Service Fulfillment Market
      • 8.5.6.1. Service breakdown size & forecasts, 2025-2035
      • 8.5.6.2. Software breakdown size & forecasts, 2025-2035
      • 8.5.6.3. Deployment Type breakdown size & forecasts, 2025-2035
  • 8.6. Latin America Service Fulfillment Market
    • 8.6.1. Brazil Service Fulfillment Market
      • 8.6.1.1. Service breakdown size & forecasts, 2025-2035
      • 8.6.1.2. Software breakdown size & forecasts, 2025-2035
      • 8.6.1.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.6.2. Mexico Service Fulfillment Market
      • 8.6.2.1. Service breakdown size & forecasts, 2025-2035
      • 8.6.2.2. Software breakdown size & forecasts, 2025-2035
      • 8.6.2.3. Deployment Type breakdown size & forecasts, 2025-2035
  • 8.7. Middle East and Africa Service Fulfillment Market
    • 8.7.1. UAE Service Fulfillment Market
      • 8.7.1.1. Service breakdown size & forecasts, 2025-2035
      • 8.7.1.2. Software breakdown size & forecasts, 2025-2035
      • 8.7.1.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.7.2. Saudi Arabia (KSA) Service Fulfillment Market
      • 8.7.2.1. Service breakdown size & forecasts, 2025-2035
      • 8.7.2.2. Software breakdown size & forecasts, 2025-2035
      • 8.7.2.3. Deployment Type breakdown size & forecasts, 2025-2035
    • 8.7.3. South Africa Service Fulfillment Market
      • 8.7.3.1. Service breakdown size & forecasts, 2025-2035
      • 8.7.3.2. Software breakdown size & forecasts, 2025-2035
      • 8.7.3.3. Deployment Type breakdown size & forecasts, 2025-2035

Chapter 9. Competitive Intelligence

  • 9.1. Top Market Strategies
  • 9.2. Amdocs Limited
    • 9.2.1. Company Overview
    • 9.2.2. Key Executives
    • 9.2.3. Company Snapshot
    • 9.2.4. Financial Performance (Subject to Data Availability)
    • 9.2.5. Product/Services Port
    • 9.2.6. Recent Development
    • 9.2.7. Market Strategies
    • 9.2.8. SWOT Analysis
  • 9.3. Huawei Technologies Co., Ltd.
  • 9.4. Ericsson AB
  • 9.5. Nokia Corporation
  • 9.6. Hewlett Packard Enterprise (HPE)
  • 9.7. IBM Corporation
  • 9.8. Oracle Corporation
  • 9.9. Cisco Systems, Inc.
  • 9.10. Netcracker Technology
  • 9.11. Comarch SA
  • 9.12. Accenture Plc
  • 9.13. Infosys Limited
  • 9.14. Capgemini SE
  • 9.15. CSG Systems International, Inc.
  • 9.16. Tech Mahindra Limited