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全球統一通信即服務 (UCaaS) 市場：市場規模、市場份額、趨勢分析、機會和預測：按組織規模、交付模式、組件、行業、地區2018-2028
市場調查報告書
商品編碼
1147258

全球統一通信即服務 (UCaaS) 市場：市場規模、市場份額、趨勢分析、機會和預測：按組織規模、交付模式、組件、行業、地區2018-2028

Unified Communication as a Service Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2018-2028, Segmented By Organization Size, By Delivery Model, By Component, By Vertical, By Region
出版日期: | 出版商: Blueweave Consulting | 英文 114 Pages | 商品交期: 2-3個工作天內

價格
簡介目錄

全球統一通信即服務 (UCaaS) 市場規模將從 2021 年的 312.5 億美元增至 2028 年的約 694 億美元，預測期內的複合年增長率為 12.1%。預計將在由於人工智能、機器學習和其他先進技術的進步、低成本智能手機的出現、互聯網普及率的提高、支持遠程工作，公司對 UCaaS 的需求增加、移動性和 BYOD 趨勢增加UCaaS（統一通信即服務）市場的增長。

本報告研究了全球統一通信即服務 (UCaaS) 市場，並提供了全面的信息，包括市場概覽、市場分析和公司簡介。

內容

第一章研究框架

第 2 章執行摘要

第 3 章全球統一通信即服務 (UCaaS) 市場洞察

  • 行業價值鏈分析
  • DROC 分析
    • 驅動程序
      • 越來越多地採用分佈式勞動力和遠程工作方法來加速需求
      • 更多地使用 API 驅動的可編程通信
    • 約束因素
      • 數據安全問題和監管風險限制的採用
    • 機會
      • 亞太地區的新興市場
      • 由於企業流動性增加，BYOD 的使用範圍擴大
    • 任務
      • 缺乏切換到最新統一通信的意願
  • 技術進步/近期發展
  • 監管框架
  • 波特五力分析
    • 供應商的議價能力
    • 買家的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭強度

第 4 章全球 UCaaS（統一通信即服務）市場概述

  • 市場規模和價值預測（2018-2028 年）
    • 按金額（十億美元）
  • 市場份額和預測
    • 按組織規模
      • 中小企業
      • 大公司
    • 按交付模式
      • 託管服務
      • 託管/雲服務
    • 按組件
      • 電話
      • 統一消息
      • 協作平台
      • 會議
      • 其他
    • 按行業
      • 銀行、金融服務和保險 (BFSI)
      • IT 和電信
      • 支持 IT 的服務 (ITES)
      • 教育
      • 零售和消費品
      • 政府和國防
      • 醫療
      • 其他
    • 按地區
      • 北美
      • 歐洲
      • 亞太地區
      • 拉丁美洲
      • 中東和非洲

第 5 章北美統一通信即服務 (UCaaS) 市場

    • 市場規模和價值預測（2018-2028 年）
    • 按金額（十億美元）
  • 市場份額和預測
    • 按組織規模
    • 按交付模式
    • 按組件
    • 按行業
    • 按國家/地區
      • 美國
      • 加拿大

第 6 章：歐洲統一通信即服務 (UCaaS) 市場

  • 市場規模和價值預測（2018-2028 年）
    • 按金額（十億美元）
  • 市場份額和預測
    • 按組織規模
    • 按行業
    • 按國家/地區
      • 德國
      • 英國
      • 意大利
      • 法國
      • 西班牙
      • 荷蘭
      • 比利時
      • 北歐國家
      • 其他歐洲

第 7 章亞太統一通信即服務 (UCaaS) 市場

  • 市場規模和價值預測（2018-2028 年）
    • 按金額（十億美元）
  • 市場份額和預測
    • 按組織規模
    • 按交付模式
    • 按組件
    • 按行業
    • 按國家/地區
      • 中國
      • 印度
      • 日本
      • 韓國
      • 澳大利亞和新西蘭
      • 印度尼西亞
      • 馬來西亞
      • 新加坡
      • 菲律賓
      • 越南
      • 其他亞太地區

第 8 章。拉丁美洲統一通信即服務 (UCaaS) 市場

  • 市場規模和價值預測（2018-2028 年）
    • 按金額（十億美元）
  • 市場份額和預測
    • 按組織規模
    • 按交付模式
    • 按組件
    • 按行業
      • 巴西
      • 墨西哥
      • 阿根廷
      • 秘魯
      • 哥倫比亞
      • 其他拉丁美洲

第 9 章中東和非洲統一通信即服務 (UCaaS) 市場

  • 市場規模和價值預測（2018-2028 年）
    • 按金額（十億美元）
  • 市場份額和預測
    • 按組織規模
    • 按交付模式
    • 按組件
    • 按行業
    • 按國家/地區
      • 沙特阿拉伯
      • 阿拉伯聯合酋長國
      • 卡塔爾
      • 科威特
      • 伊朗
      • 南非
      • 尼日利亞
      • 肯尼亞
      • 埃及
      • 摩洛哥
      • 阿爾及利亞
      • 其他中東

第 10 章競爭格局

  • 主要公司及其產品列表
  • 全球 UCaaS（統一通信即服務）公司的市場份額分析（2021 年）
  • 競爭基準：按運行參數
  • 重大戰略發展（合併、收購、合作）

第 11 章 COVID-19 對全球 UCaaS（統一通信即服務）市場的影響

第 12 章公司簡介（公司簡介、財務矩陣、競爭格局、關鍵人員、主要競爭對手、聯繫人、戰略前景、SWOT）

  • Alcatel-lucent SA
  • ALE International
  • AT&T
  • Avaya Inc.
  • Cisco Systems Inc.
  • Dell Inc.
  • Dialpad Talk
  • DXC technologies
  • Fuze, Inc.
  • 8x8 Inc.
  • Genesys
  • Google
  • Huawei Technologies Co.
  • IBM Corporation
  • Masergy Communications, Inc.
  • Microsoft Corporation
  • Mitel Networks Corp.
  • Orange business services
  • Plantronics, Inc.（Polycom）
  • Revation Systems
  • Ring Central
  • Verizon Communications
  • Visionoss ltd.
  • Vonage Holdings Corp.
  • 其他

第 13 章關鍵戰略建議

第十四章研究方法

簡介目錄
Product Code: BWC22408

Global Unified Communications as a Service Market to Grow at a CAGR of 12.1%, during Forecast Period

Global Unified Communications as a Service Market is flourishing owing to the increasing demand for UCaaS from both large enterprises and SMEs, as well as growing trends toward mobility and Bring Your Own Device along with the advancements in artificial intelligence, machine learning, and other emerging technologies.

A recent study conducted by the strategic consulting and market research firm, BlueWeave Consulting, revealed that the Global Unified Communications as a Service Market was worth USD 31.25 billion in the year 2021. The market is projected to grow at a CAGR of 12.1%, earning revenues of around USD 69.4 billion by the end of 2028. The availability of low-cost smartphones, rising internet penetration, and rising adoption of digital platforms that enable remote work are driving the global unified communication-as-a-service (UCaaS) market. IP-PBX manufacturers enable unified communication and collaboration on smartphones via mobile client software. Mobile unified communications allow users to connect from anywhere in the world. This increases output and fosters better teamwork among employees. The growing importance of API-driven programmable communication features is also driving the global unified communication-as-a-service (UCaaS) market. Businesses in the public sector are utilizing unified communications technology to improve their services. Because the pricing strategy used by providers fits end-user needs within the current IT infrastructure, UCaaS solutions reduce a company's total cost of ownership. However, data security concerns and regulatory risk limit adoption, in turn, may act as a huge restraining factor for the market growth.

Total Cost of Ownership is lower (TCO) Driving the Global Unified Communication-as-a-Service Industry (UCaaS) Market

Enterprises can implement unified communications at a lower cost than on-premises PBX systems due to the development of cloud-based unified communications, which allows employees to connect from any location and at any time. UCaaS solutions use software from externally hosted infrastructure and charge a monthly subscription, lowering the total cost of ownership. These features improve employee collaboration, productivity, and job satisfaction while lowering travel costs. Instead of costly telecommunications equipment, UCaaS solutions necessitate VoIP-ready telephone handsets and dedicated routing equipment on-premise. As a result, the lower total cost of ownership is increasing the size of the global Unified Communication-as-a-Service market.

Using BYOD Services Increases Business Growth

Businesses are increasingly offering to bring your own device (BYOD) programs to their employees. It is expected to help these businesses reduce costs while improving collaboration, productivity, and employee communication. Because of the service, employees can connect to the corporate network using their own devices. Employees can connect their devices, such as smartphones, laptops, PCs, and notebooks, to the network of a specific company. Furthermore, many businesses offer mobility solutions to manage business continuity and improve customer satisfaction by providing quick service and response.

Challenge: Adoption is Hampered by Data Security Concerns and Regulatory Risks

In an ideal world, UCaaS providers would secure customer data in their own, strictly monitored data centers. However, not every unified communications service provider has its own data center. Concerns about regulatory risks and data security breaches may arise as a result of this. The lack of multiple power sources and remote backups may also have an impact on business risk and compliance regulations. Furthermore, reselling services hosted at a third-party data center poses a significant security risk, preventing the widespread adoption of unified communication services.

Segmental Coverage

Global Unified Communication as a Service Market - By Component

Based on component, the Global Unified Communication as a Service Market is segmented into Telephony, Unified Messaging, Collaboration Platforms, Conferencing, and Others. Among other components, telephony and conferencing are the most popular UCaaS solutions in 2019. However, due to inherent benefits such as security and low reliance on multiple vendors for UCaaS deployment, the collaboration platforms, and applications segment is expected to have higher demand during the forecast period. Due to an increase in demand among small and medium enterprises (SMEs), vendors around the world are offering telephony and conferencing as the main product. These solutions help SMEs streamline their enterprise communication and increase productivity.

Impact of COVID-19 on Global Unified Communication as a Service Market

Businesses all over the world have adopted remote working models to ensure employee safety and stop the virus's spread since the COVID-19 pandemic started. Since employees began working from home, there has been a sharp rise in demand for online communication and association platforms enhanced with cutting-edge technology. A rise in work-from-home and distance learning regulations has also improved service delivery. Businesses occasionally make a quick transition to the cloud service model in order to manage their teams and increase worker productivity.

Competitive Landscape

The leading market players in the Global Unified Communication as a Service Market are Alcatel-lucent SA, ALE International, AT&T, Avaya Inc., Cisco Systems Inc., Dell Inc., Dialpad Talk, DXC technologies, Fuze, Inc., 8x8 Inc., Genesys, Google, Huawei Technologies Co., IBM corporation, Masergy Communications, Inc., Microsoft Corporation, Mitel Networks Corp., Orange business services, Plantronics, Inc. (Polycom), Revation Systems, Ring Central, Verizon Communications, Visionoss ltd., Vonage Holdings Corp., and other prominent players. The Global Unified Communication as a Service Market is highly fragmented with the presence of several manufacturing companies in the country. The market leaders retain their supremacy by spending on research and development, incorporating cutting-edge technology into their goods, and releasing upgraded items for customers. Various tactics, including strategic alliances, agreements, mergers, and partnerships, are used.

The in-depth analysis of the report provides information about growth potential, upcoming trends, and statistics of the Global Unified Communication as a Service Market. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends in the Global Unified Communication as a Service Market and industry insights to help decision-makers make sound strategic decisions. Furthermore, the report also analyzes the growth drivers, challenges, and competitive dynamics of the market.

Table of Contents

1. Research Framework

  • 1.1. Research Objective
  • 1.2. Type Overview
  • 1.3. Market Segmentation

2. Executive Summary

3. Global Unified Communication as a Service Market Insights

  • 3.1. Industry Value Chain Analysis
  • 3.2. DROC Analysis
    • 3.2.1. Growth Drivers
      • 3.2.1.1. Increase adoption of a distributed workforce and remote work approach to accelerate demand
      • 3.2.1.2. Increased use of API-Driven programmable communications
    • 3.2.2. Restraints
      • 3.2.2.1. Data security concerns and regulatory risk limit adoption
    • 3.2.3. Opportunity
      • 3.2.3.1. Emerging markets in the Asia Pacific
      • 3.2.3.2. Increase in corporate mobility and escalating use of Byod
    • 3.2.4. Challenges
      • 3.2.4.1. Very low willingness to switch to modern unified communications
  • 3.3. Technology Advancements/Recent Developments
  • 3.4. Regulatory Framework
  • 3.5. Porter's Five Forces Analysis
    • 3.5.1. Bargaining Power of Suppliers
    • 3.5.2. Bargaining Power of Buyers
    • 3.5.3. Threat of New Entrants
    • 3.5.4. Threat of Substitutes
    • 3.5.5. Intensity of Rivalry

4. Global Unified Communication as a Service Market Overview

  • 4.1. Market Size & Forecast, by Value, 2018-2028
    • 4.1.1. By Value (USD Billion)
  • 4.2. Market Share & Forecast
    • 4.2.1. By Organization Size
      • 4.2.1.1. Small and Medium-sized Enterprises (SMEs)
      • 4.2.1.2. Large Enterprises
    • 4.2.2. By Delivery Model
      • 4.2.2.1. Managed Services
      • 4.2.2.2. Hosted/Cloud Services
    • 4.2.3. By Component
      • 4.2.3.1. Telephony
      • 4.2.3.2. Unified Messaging
      • 4.2.3.3. Collaboration Platforms
      • 4.2.3.4. Conferencing
      • 4.2.3.5. Others
    • 4.2.4. By Vertical
      • 4.2.4.1. Banking, Financial Services and Insurance (BFSI)
      • 4.2.4.2. IT and Telecommunications
      • 4.2.4.3. IT-enabled Services (ITeS)
      • 4.2.4.4. Education
      • 4.2.4.5. Retail and Consumer Goods
      • 4.2.4.6. Government and Defense
      • 4.2.4.7. Healthcare
      • 4.2.4.8. Others
    • 4.2.5. By Region
      • 4.2.5.1. North America
      • 4.2.5.2. Europe
      • 4.2.5.3. Asia Pacific (APAC)
      • 4.2.5.4. Latin America
      • 4.2.5.5. Middle East and Africa (MEA)

5. North America Unified Communication as a Service Market

    • 5.1.1. Market Size & Forecast, by Value, 2018-2028
    • 5.1.2. By Value (USD Billion)
  • 5.2. Market Share & Forecast
    • 5.2.1. By Organization Size
    • 5.2.2. By Delivery Model
    • 5.2.3. By Component
    • 5.2.4. By Vertical
    • 5.2.5. By Country
      • 5.2.5.1. United States
      • 5.2.5.1.1. By Organization Size
      • 5.2.5.1.2. By Delivery Model
      • 5.2.5.1.3. By Component
      • 5.2.5.1.4. By Vertical
      • 5.2.5.2. Canada
      • 5.2.5.2.1. By Organization Size
      • 5.2.5.2.2. By Delivery Model
      • 5.2.5.2.3. By Component
      • 5.2.5.2.4. By Vertical

6. Europe Unified Communication as a Service Market

  • 6.1. Market Size & Forecast, by Value, 2018-2028
    • 6.1.1. By Value (USD Billion)
  • 6.2. Market Share & Forecast
    • 6.2.1. By Organization Size
    • 6.2.2. By Vertical
    • 6.2.3. By Country
      • 6.2.3.1. Germany
      • 6.2.3.1.1. By Organization Size
      • 6.2.3.1.2. By Delivery Model
      • 6.2.3.1.3. By Component
      • 6.2.3.1.4. By Vertical
      • 6.2.3.2. United Kingdom
      • 6.2.3.2.1. By Organization Size
      • 6.2.3.2.2. By Delivery Model
      • 6.2.3.2.3. By Component
      • 6.2.3.2.4. By Vertical
      • 6.2.3.3. Italy
      • 6.2.3.3.1. By Organization Size
      • 6.2.3.3.2. By Delivery Model
      • 6.2.3.3.3. By Component
      • 6.2.3.3.4. By Vertical
      • 6.2.3.4. France
      • 6.2.3.4.1. By Organization Size
      • 6.2.3.4.2. By Delivery Model
      • 6.2.3.4.3. By Component
      • 6.2.3.4.4. By Vertical
      • 6.2.3.5. Spain
      • 6.2.3.5.1. By Organization Size
      • 6.2.3.5.2. By Delivery Model
      • 6.2.3.5.3. By Component
      • 6.2.3.5.4. By Vertical
      • 6.2.3.6. The Netherlands
      • 6.2.3.6.1. By Organization Size
      • 6.2.3.6.2. By Delivery Model
      • 6.2.3.6.3. By Component
      • 6.2.3.6.4. By Vertical
      • 6.2.3.7. Belgium
      • 6.2.3.7.1. By Organization Size
      • 6.2.3.7.2. By Delivery Model
      • 6.2.3.7.3. By Component
      • 6.2.3.7.4. By Vertical
      • 6.2.3.8. NORDIC Countries
      • 6.2.3.8.1. By Organization Size
      • 6.2.3.8.2. By Delivery Model
      • 6.2.3.8.3. By Component
      • 6.2.3.8.4. By Vertical
      • 6.2.3.9. Rest of Europe
      • 6.2.3.9.1. By Organization Size
      • 6.2.3.9.2. By Delivery Model
      • 6.2.3.9.3. By Component
      • 6.2.3.9.4. By Vertical

7. Asia Pacific Unified Communication as a Service Market

  • 7.1. Market Size & Forecast, by Value, 2018-2028
    • 7.1.1. By Value (USD Billion)
  • 7.2. Market Share & Forecast
    • 7.2.1. By Organization Size
    • 7.2.2. By Delivery Model
    • 7.2.3. By Component
    • 7.2.4. By Vertical
    • 7.2.5. By Country
      • 7.2.5.1. China
      • 7.2.5.1.1. By Organization Size
      • 7.2.5.1.2. By Delivery Model
      • 7.2.5.1.3. By Component
      • 7.2.5.1.4. By Vertical
      • 7.2.5.2. India
      • 7.2.5.2.1. By Organization Size
      • 7.2.5.2.2. By Delivery Model
      • 7.2.5.2.3. By Component
      • 7.2.5.2.4. By Vertical
      • 7.2.5.3. Japan
      • 7.2.5.3.1. By Organization Size
      • 7.2.5.3.2. By Delivery Model
      • 7.2.5.3.3. By Component
      • 7.2.5.3.4. By Vertical
      • 7.2.5.4. South Korea
      • 7.2.5.4.1. By Organization Size
      • 7.2.5.4.2. By Delivery Model
      • 7.2.5.4.3. By Component
      • 7.2.5.4.4. By Vertical
      • 7.2.5.5. Australia & New Zealand
      • 7.2.5.5.1. By Organization Size
      • 7.2.5.5.2. By Delivery Model
      • 7.2.5.5.3. By Component
      • 7.2.5.5.4. By Vertical
      • 7.2.5.6. Indonesia
      • 7.2.5.6.1. By Organization Size
      • 7.2.5.6.2. By Delivery Model
      • 7.2.5.6.3. By Component
      • 7.2.5.6.4. By Vertical
      • 7.2.5.7. Malaysia
      • 7.2.5.7.1. By Organization Size
      • 7.2.5.7.2. By Delivery Model
      • 7.2.5.7.3. By Component
      • 7.2.5.7.4. By Vertical
      • 7.2.5.8. Singapore
      • 7.2.5.8.1. By Organization Size
      • 7.2.5.8.2. By Delivery Model
      • 7.2.5.8.3. By Component
      • 7.2.5.8.4. By Vertical
      • 7.2.5.9. Philippines
      • 7.2.5.9.1. By Organization Size
      • 7.2.5.9.2. By Delivery Model
      • 7.2.5.9.3. By Component
      • 7.2.5.9.4. By Vertical
      • 7.2.5.10. Vietnam
      • 7.2.5.10.1. By Organization Size
      • 7.2.5.10.2. By Delivery Model
      • 7.2.5.10.3. By Component
      • 7.2.5.10.4. By Vertical
      • 7.2.5.11. Rest of Asia Pacific
      • 7.2.5.11.1. By Organization Size
      • 7.2.5.11.2. By Delivery Model
      • 7.2.5.11.3. By Component
      • 7.2.5.11.4. By Vertical

8. Latin America Unified Communication as a Service Market

  • 8.1. Market Size & Forecast, by Value, 2018-2028
    • 8.1.1. By Value (USD Billion)
  • 8.2. Market Share & Forecast
    • 8.2.1. By Organization Size
    • 8.2.2. By Delivery Model
    • 8.2.3. By Component
    • 8.2.4. By Vertical
      • 8.2.4.1. Brazil
      • 8.2.4.1.1. By Organization Size
      • 8.2.4.1.2. By Delivery Model
      • 8.2.4.1.3. By Component
      • 8.2.4.1.4. By Vertical
      • 8.2.4.2. Mexico
      • 8.2.4.2.1. By Organization Size
      • 8.2.4.2.2. By Delivery Model
      • 8.2.4.2.3. By Component
      • 8.2.4.2.4. By Vertical
      • 8.2.4.3. Argentina
      • 8.2.4.3.1. By Organization Size
      • 8.2.4.3.2. By Delivery Model
      • 8.2.4.3.3. By Component
      • 8.2.4.3.4. By Vertical
      • 8.2.4.4. Peru
      • 8.2.4.4.1. By Organization Size
      • 8.2.4.4.2. By Delivery Model
      • 8.2.4.4.3. By Component
      • 8.2.4.4.4. By Vertical
      • 8.2.4.5. Colombia
      • 8.2.4.5.1. By Organization Size
      • 8.2.4.5.2. By Delivery Model
      • 8.2.4.5.3. By Component
      • 8.2.4.5.4. By Vertical
      • 8.2.4.6. Rest of Latin America
      • 8.2.4.6.1. By Organization Size
      • 8.2.4.6.2. By Delivery Model
      • 8.2.4.6.3. By Component
      • 8.2.4.6.4. By Vertical

9. Middle East & Africa Unified Communication as a Service Market

  • 9.1. Market Size & Forecast, by Value, 2018-2028
    • 9.1.1. By Value (USD Billion)
  • 9.2. Market Share & Forecast
    • 9.2.1. By Organization Size
    • 9.2.2. By Delivery Model
    • 9.2.3. By Component
    • 9.2.4. By Vertical
    • 9.2.5. By Country
      • 9.2.5.1. Saudi Arabia
      • 9.2.5.1.1. By Organization Size
      • 9.2.5.1.2. By Delivery Model
      • 9.2.5.1.3. By Component
      • 9.2.5.1.4. By Vertical
      • 9.2.5.2. UAE
      • 9.2.5.2.1. By Organization Size
      • 9.2.5.2.2. By Delivery Model
      • 9.2.5.2.3. By Component
      • 9.2.5.2.4. By Vertical
      • 9.2.5.3. Qatar
      • 9.2.5.3.1. By Organization Size
      • 9.2.5.3.2. By Delivery Model
      • 9.2.5.3.3. By Component
      • 9.2.5.3.4. By Vertical
      • 9.2.5.4. Kuwait
      • 9.2.5.4.1. By Organization Size
      • 9.2.5.4.2. By Delivery Model
      • 9.2.5.4.3. By Component
      • 9.2.5.4.4. By Vertical
      • 9.2.5.5. Iran
      • 9.2.5.5.1. By Organization Size
      • 9.2.5.5.2. By Delivery Model
      • 9.2.5.5.3. By Component
      • 9.2.5.5.4. By Vertical
      • 9.2.5.6. South Africa
      • 9.2.5.6.1. By Organization Size
      • 9.2.5.6.2. By Delivery Model
      • 9.2.5.6.3. By Component
      • 9.2.5.6.4. By Vertical
      • 9.2.5.7. Nigeria
      • 9.2.5.7.1. By Organization Size
      • 9.2.5.7.2. By Delivery Model
      • 9.2.5.7.3. By Component
      • 9.2.5.7.4. By Vertical
      • 9.2.5.8. Kenya
      • 9.2.5.8.1. By Organization Size
      • 9.2.5.8.2. By Delivery Model
      • 9.2.5.8.3. By Component
      • 9.2.5.8.4. By Vertical
      • 9.2.5.9. Egypt
      • 9.2.5.9.1. By Organization Size
      • 9.2.5.9.2. By Delivery Model
      • 9.2.5.9.3. By Component
      • 9.2.5.9.4. By Vertical
      • 9.2.5.10. Morocco
      • 9.2.5.10.1. By Organization Size
      • 9.2.5.10.2. By Delivery Model
      • 9.2.5.10.3. By Component
      • 9.2.5.10.4. By Vertical
      • 9.2.5.11. Algeria
      • 9.2.5.11.1. By Organization Size
      • 9.2.5.11.2. By Delivery Model
      • 9.2.5.11.3. By Component
      • 9.2.5.11.4. By Vertical
      • 9.2.5.12. Rest of Middle East & Africa
      • 9.2.5.12.1. By Organization Size
      • 9.2.5.12.2. By Delivery Model
      • 9.2.5.12.3. By Component
      • 9.2.5.12.4. By Vertical

10. Competitive Landscape

  • 10.1. List of Key Players and Their Offerings
  • 10.2. Global Unified Communication as a Service Company Market Share Analysis, 2021
  • 10.3. Competitive Benchmarking, By Operating Parameters
  • 10.4. Key Strategic Developments (Mergers, Acquisitions, Partnerships)

11. Impact of Covid-19 on Global Unified Communication as a Service Market

12. Company Profile (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, Strategic Outlook, SWOT)

  • 12.1. Alcatel-lucent SA
  • 12.2. ALE International
  • 12.3. AT&T
  • 12.4. Avaya Inc.
  • 12.5. Cisco Systems Inc.
  • 12.6. Dell Inc.
  • 12.7. Dialpad Talk
  • 12.8. DXC technologies
  • 12.9. Fuze, Inc.
  • 12.10. 8x8 Inc.
  • 12.11. Genesys
  • 12.12. Google
  • 12.13. Huawei Technologies Co.
  • 12.14. IBM Corporation
  • 12.15. Masergy Communications, Inc.
  • 12.16. Microsoft Corporation
  • 12.17. Mitel Networks Corp.
  • 12.18. Orange business services
  • 12.19. Plantronics, Inc. (Polycom)
  • 12.20. Revation Systems
  • 12.21. Ring Central
  • 12.22. Verizon Communications
  • 12.23. Visionoss ltd.
  • 12.24. Vonage Holdings Corp.
  • 12.25. Other Prominent Players

13. Key Strategic Recommendations

14. Research Methodology

  • 14.1. Qualitative Research
    • 14.1.1. Primary & Secondary Research
  • 14.2. Quantitative Research
  • 14.3. Market Breakdown & Data Triangulation
    • 14.3.1. Secondary Research
    • 14.3.2. Primary Research
  • 14.4. Breakdown of Primary Research Respondents, By Region
  • 14.5. Assumptions & Limitations